Emotional Intelligence

Developed and delivered by:

Jan Dwyer Bang, MBA, CSP

September 17, 2014

After attending this session, you will be able to:

Identify how a high “EQ” (Emotional Quotient) can impact your success

Identify the factors that make up Emotional Intelligence and assess your “EQ” rating

Identify key growth areas and develop an action plan to intentionally increase your EQ

Resources

www.jandwyerbang.com/DOR

Activity Someone you Admire as a Leader

What do you think really made this person successful?

Common Qualities

Has integrity Listens Is Passionate Enjoys people Is a good communicator Inclusive of others Problem solver Inspirational, motivating, positive Has a vision Is personable

What do you think of when you think of Emotions?

EmotionsConventional High Performance

Sign of weakness

No place in the workplace

Table them

Interfere with good judgment

Sign of strength

Essential in the workplace

Integrate them

Essential to good judgment

EmotionsConventional High Performance

Distract us

Sign of vulnerability

Inhibit the flow of objective data

Motivate us

Make us real and alive

Provide vital information and feedback

We Need our Emotions!

Question for Discussion

(Big) Life Decisions:

% ____(Logic)

% ____(Emotion)

Emotional Intelligence

It is emotional intelligence that motivates us to pursue our unique potential and purpose, and activates our innermost values and aspirations!

Emotional Intelligence

EQ relates to your ability to motivate yourself and others, manage your moods, think clearly despite strong emotions, and be hopeful.

- Daniel Goleman

Emotional Intelligence

Emotional Intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence.

-Daniel Goleman

Emotional Intelligence is essentially:

Being Self-Aware – (Self-Awareness)

Being Able to Manage your Emotions Effectively (Self-Management)– How we “soothe” ourselves, shake off anxiety, gloom or irritability

Emotional Intelligence is essentially:

Social Awareness –People who have empathy are more attuned to the subtle social signals that indicated what others need. They also can read feelings from non-verbal cues and are “emotionally nourishing.”

Relationship Management - These include dealing with conflict, collaborating with others, and managing relationships

EQ and LeadershipEmotional intelligence is central for leadership.

The importance of EQ increases, the higher you go up in an organization.

For star performance in all jobs, every field, emotional competence is twice as important as purely cognitive abilities

Quote

“Most executives have a notoriously underdeveloped capacity for understanding and dealing with emotions.”-Manfred F.R. Kets de Vries, INSEAD, France

Emotional Intelligence…

Is tapping into the creative energy and information that emotions can give us as a leader or professional, using positive emotions (called resonance) to help a team move forward.

Resonance

The Latin Word, resonare, to resound

Resonance – “The reinforcement or prolongation of sound by reflection,” or “by synchronous vibration.”

-Oxford English Dictionary

Essi Systems EQ Map®

Short Assessment in your Appendix

Emotional Intelligence Self Assessment

Tips to increase your Self Awareness

Check in – What is your… Energy Level right now?Level of open-mindedness and open-heartedness right

now?Current Level of focus?

Connect feelings with their sources

Expand your feeling word vocabulary

Tips to increase Social Awareness

Become an observer of others (Try to put yourself in someone else’s shoes)

Pay attention to people’s non verbal communication

Develop the skill of coaching – not advising

Tips to increase Self Management

Show appreciation to those around you

Practice self-restraint

Practice adaptability & risk taking

Be open to change and innovation

Tips to increase Relationship Management

During conflict, calm down, tune into your own feelings and show a willingness to work things out

Draw all of your team members into active participation

Share credit

Tips to increase Relationship Management

Learn to be optimistic

Withhold your judgments

Expect the best from the start

Emotional Energy

Work space issues

Strategic Pauses

Frequent physical activity

Eating 5-6 times a day

Using humor

Deep sleep

The role of Practical Intuition

82 of the 93 winners of the Nobel Prize over a 16 year period agreed that

INTUITION plays an important part in creative and scientific discoveries

ASK: How does every one feel about this…”?

Authentic Presence

“No one expects a leader to be perfect, only genuine and honest.”

Practice empathetic listening and dialogue

Respond with care to new ideas

Constructive Discontent

Don’t get overwhelmed by your emotions. As the meeting heats up, stay open and talk slowly and calmly

Say, “Here’s how I feel about this,” or “What leads you to conclude that,” or “Are we starting with different assumptions?”

Commitment

Am I openly, passionately, committed to the ideas of others?

“If you are on the right track, you’ll get run over if you just sit there.”

- Will Rogers

Influence without Authority

Emotions are not only “felt” but can be picked up by others. This is called “Emotional Contagion”

When someone is enthusiastic and vibrant, you may “catch” some of that person’s emotional state of optimism. Or if someone approaches you in a down mood, you may suddenly feel blue.

Recognize some emotional distance

Influence without Authority

Are my emotions worth catching?

Opportunity Sensing

• Be surprised every day!

• Create a possibilities journal

• Hang around creative people

• Count your blessings

How to Increase your EQ

EQ Factor Ways to Increase It

Self Awareness (Accurate Self-Assessment)

Communication Style (DiSC) or EQ Assessment or feedback from team

How to Increase your EQ

EQ Factor Ways to Increase It

Social Awareness (Service) Walk in the shoes of your customers, recognize excellent service, “Catch someone doing something positive”

Key Learning’s

The EQ Factor that you will focus on in the next 21 days

Action items you will commit to doing that will help you increase this EQ Factor

After attending this session, you will be able to:

Identify how a high “EQ” (Emotional Quotient) can impact your success

Identify the factors that make up Emotional Intelligence and assess your “EQ” rating

Identify key growth areas and develop an action plan to intentionally increase your EQ