EMOTIONAL EMOTIONAL INTELLIGENCEINTELLIGENCE

key to stress managementkey to stress management

EMOTIONAL INTELLIGENCE

• Emotional intelligence (EI) commonly known as EQ has become a wide spread interest to psychological research It was Salovey and Mayer, who first introduced the term emotional intelligence.

• But it was popularized by Goleman with the publication of his influential book Emotional Intelligence in 1995 which appeared in the cover page of TIME magazine.

IQ and EQ• Earlier it was believed that people with

high IQ could alone become successful in personal, academic, family and professional life.

Many people with high IQ may be productive and ambitious but found to be cold and detached.

People with EQ, even with average IQ have found to be more successful because they are social, empathetic and cheerful’.

IQ is mostly determined by genetics and so it can not be changed drastically.

But EQ is mostly learned and people can be trained.

One of the definition of EIOne of the definition of EI

• “ “ An interrelated set of abilities An interrelated set of abilities that allow an individual to that allow an individual to recognize use and regulate recognize use and regulate emotion in an efficient and emotion in an efficient and productive manner, thereby productive manner, thereby allowing effective dealing with allowing effective dealing with the environment”the environment”

Approaches Approaches

Salovey & MayerSalovey & Mayer• Identifying emotionsIdentifying emotions• Using emotionsUsing emotions• Understanding emotionsUnderstanding emotions• Managing emotionsManaging emotions

Salovey & Mayer: “We define emotional intelligence as the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions.”

ApproachesApproaches

GolemanGoleman• Self-awareness -Self-awareness -Knowing our own Knowing our own

emotionsemotions

• Self-management -Self-management -Managing our own Managing our own emotions emotions

• Self-motivation -Self-motivation - Motivating ourselvesMotivating ourselves

• Social awareness Social awareness (empathy)-(empathy)- Recognizing other’s emotionsRecognizing other’s emotions

• Social skills -Social skills - Handling relationshipsHandling relationships

EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE MODELMODEL

ApproachesApproaches

Bar-onBar-on• Intrapersonal skillsIntrapersonal skills• Interpersonal skillsInterpersonal skills• AdaptabilityAdaptability• Stress managementStress management• General moodGeneral mood

"People in good moods are better at inductive reasoning and creative problem solving."

Self - IntrapersonalSelf - Intrapersonal

• Self-awarenessSelf-awareness• - - feelings, values and goals etcfeelings, values and goals etc

• Self-confidenceSelf-confidence • - - overcoming self doubt, overcoming self doubt,

assertivenes etcassertivenes etc

• Self-controlSelf-control • - - dealing with stress, emotion etcdealing with stress, emotion etc

Social - Inter personalSocial - Inter personal• EmpathyEmpathy • --active listening, understanding active listening, understanding

others point others point of view, of view, reading non-verbal reading non-verbal cuescues

• MotivationMotivation• -taking initiative, inspiriting others, -taking initiative, inspiriting others,

creative, persistant and creative, persistant and commitmentcommitment

• Social competenceSocial competence셠 -rapport building, minimizing conflict, -rapport building, minimizing conflict,

influencing others, influencing others, integirity integirity

Self managementSelf management• Mood managementMood management• Self-motivationSelf-motivation• Dealing with setbacksDealing with setbacks• Dealing with stressDealing with stress• Managing your time, energy, workManaging your time, energy, work• Avoid unwanted addictive behaviourAvoid unwanted addictive behaviour

Managing othersManaging others• Maintain close relationshipsMaintain close relationships• Motivating othersMotivating others• Leading othersLeading others• Developing othersDeveloping others• Confronting othersConfronting others• Collaborating with othersCollaborating with others

Elements of EIElements of EI

• Emotion perceptionEmotion perception• identify one’s own emotional identify one’s own emotional

experiences, emotional experiences experiences, emotional experiences of others, and value attributed to of others, and value attributed to objectsobjects

• Emotional assimilationEmotional assimilation• know how to use emotion to know how to use emotion to

help help shape judgment and shape judgment and behaviour. Hence behaviour. Hence emotion emotion influencing information influencing information processingprocessing

Elements of EIElements of EI• Emotion understandingEmotion understanding• rich emotion knowledge base rich emotion knowledge base

such as cause, such as cause, bodily sensation, bodily sensation, expressive modes and how expressive modes and how the emotion the emotion functions interpersonallyfunctions interpersonally

• Emotion regulationEmotion regulation• monitor and managemonitor and manage

emotion in self and emotion in self and others to others to produce the desired out come in a produce the desired out come in a given given situationsituation

•

Emotion regulationEmotion regulation• Emotional regulation involves Emotional regulation involves

persons attempts to influence which persons attempts to influence which emotions they have, how they emotions they have, how they experience and express these experience and express these emotionemotion

"What really matters for success, character, happiness and life long achievements is a definite set of emotional skills - your EQ - not just purely cognitive abilities that are measured by conventional IQ tests."

-Daniel Goleman, Ph.D.

Emotion regulationEmotion regulation

1.1. Situation selectionSituation selection• approaching or avoiding approaching or avoiding

certain people, places or objects in certain people, places or objects in order to influence one’s emotionsorder to influence one’s emotions

1.1. Situation modificationSituation modification• selected situation may be selected situation may be

tailored so tailored so as to modify its as to modify its emotional impactemotional impact

Emotion regulationEmotion regulation3.3. Attentional deploymentAttentional deployment

select and modify imagined select and modify imagined situationsituation4. 4. Cognitive changeCognitive change

selecting many possible selecting many possible meanings will meanings will be attached to given be attached to given situationsituation5. 5. Response modulationResponse modulation

influencing these response influencing these response tendencies once tendencies once they have been they have been elicited elicited

• Life is a series of experiences, each Life is a series of experiences, each one of which makes us bigger, even one of which makes us bigger, even though it is hard to realize this. For though it is hard to realize this. For the world was built to develop the world was built to develop character and we must learn that the character and we must learn that the setbacks and griefs which we endure setbacks and griefs which we endure help us out in marching onward. help us out in marching onward.

• – – Henry FordHenry Ford

• Beginning today, treat everyone you Beginning today, treat everyone you meet as if they were going to be meet as if they were going to be dead by midnight. Extend them all dead by midnight. Extend them all the care, kindness and the care, kindness and understanding you can muster. Your understanding you can muster. Your life will never be the same again. life will never be the same again.

• - Og Mandino- Og Mandino

• Smile at each other, smile at your Smile at each other, smile at your wife, smile at your husband, smile at wife, smile at your husband, smile at your children, smile at each other - it your children, smile at each other - it doesn't matter who it is - and that doesn't matter who it is - and that will help you to grow up in greater will help you to grow up in greater love for each other.love for each other.

• - Mother - Mother TeresaTeresa

• ““When you listen with empathy to another When you listen with empathy to another person, you give that person psychological person, you give that person psychological air.”  air.”  

• - Stephen R. - Stephen R. CoveyCovey

• Tenderness and kindness are not Tenderness and kindness are not signs of weakness and despair, but signs of weakness and despair, but manifestations of strength and resolution.manifestations of strength and resolution.

• - Kahlil Gibran- Kahlil Gibran

• Freedman et al.: "Emotional Intelligence is Freedman et al.: "Emotional Intelligence is a way of recognizing, understanding, and a way of recognizing, understanding, and choosing how we think, feel, and act. It choosing how we think, feel, and act. It shapes our interactions with others and shapes our interactions with others and our understanding of ourselves. It defines our understanding of ourselves. It defines how and what we learn; it allows us to set how and what we learn; it allows us to set priorities; it determines the majority of our priorities; it determines the majority of our daily actions. Research suggests it is daily actions. Research suggests it is responsible for as much as 80% of the responsible for as much as 80% of the "success" in our lives.""success" in our lives."

"Emotional Intelligence is "Emotional Intelligence is essential to interpersonal and essential to interpersonal and intrapersonal relationships at intrapersonal relationships at school, at home, and at work." school, at home, and at work."

- McCown et - McCown et al.al.

• "Like all learning, the development of "Like all learning, the development of emotional intelligence comes from emotional intelligence comes from building new patterns in the brain. building new patterns in the brain. These new patterns develop when we These new patterns develop when we have experiences that we can link to have experiences that we can link to background knowledge. The learning is background knowledge. The learning is integrated by experiencing cause and integrated by experiencing cause and effect, and through practice." effect, and through practice."

• - Freedman et al. - Freedman et al.

Thank youThank you