Emergency Operations Centre.ppt - PAHO

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Creating and managing a situation Creating and managing a situation

Pan AmericanHealthOrganization

Creating and managing a situation Creating and managing a situation

room or an Emergency Operations room or an Emergency Operations

CenterCenter

Emergency Preparedness

and Disaster Relief Area

Building an EOCBuilding an EOC

• Defining and distinguishing key

concepts

• Roles and responsibilities of an EOC

• Defining and distinguishing key

concepts




• Building an EOC: key ingredients


• Building an EOC: key ingredients

EOC or Situation Room?EOC or Situation Room?

• US Department of Defense: “To provide a Commander and

his/her staff a secure centralized location with

communications for command and control during a disaster”

• UN concept of EOC: implies a physical space for display of

information/data and operational decision making

• Health sector concept of SR: shaped by epidemiological

functions/perspective

• US Department of Defense: “To provide a Commander and

his/her staff a secure centralized location with

communications for command and control during a disaster”

• UN concept of EOC: implies a physical space for display of

information/data and operational decision making

• Health sector concept of SR: shaped by epidemiological




• Most literature: EOC is technical secretariat; SR is executive

decision making

• Do we need a hybrid structure:

a health EOC?


• Most literature: EOC is technical secretariat; SR is executive

decision making

• Do we need a hybrid structure:

a health EOC?

BP EOC

Monitoring events in ‘non-activated’ times


Generating SA: Identifying sources of

information

Monitor

Analyze

Respond

EOC Overview


Respond

Coordinate

Report

Knowledge Network

The role and responsibilities of an EOC

Functions as a centralised location for the organizational coordination of an emergency response. It provides an ‘elevated perspective/overview’ to emergency response teams (ERTs) through the provision of timely and accurate intelligence.

EOC PURPOSE

DURING NON-Monitoring: EOCs collect and analyze data to make informed decisions on emerging ‘hot-spots’ (potential disaster zones) and epidemiological events


DURING NON-DISASTER

SITUATIONS

emerging ‘hot-spots’ (potential disaster zones) and epidemiological events as mandated under IHR and the Disease Prevention and Control area.

• Provides operational support to Incident Management System• Communication hub, mobilization, oversees logs, reports & briefings etcDURING AN

EMERGENCY

Key ingredients of an EOC

Three key ingredients

• people

• systems

• Stuff

Three key ingredients

• people

• systems

• Stuff


COORDINATION

Departmental heads

OPERATIONS

Heads are responsible

INFORMATION

A public information

mobilizing key personnelmobilizing key personnel


Departmental heads (ERT leaders) report to the EOC as soon as the emergency is declared.

Heads are responsible for assigning staff (to the EOC) with the requisite skills to respond to the needs of the emergency

A public information officer is assigned to the EOC for the duration of the event.

PED Situation Room

REMIT OF IC

•analyzes disaster scenarios &

determines operational priorities

•identifies and mobilizes staff (int. &

ext.) with requisite skills

•coordinates and leads response


REMIT OF EOC Manager

•manages the EOC - not the

incident

•facilitates and coordinates

•solves problems

•mobilizes key personnelcaptures, organizes and analyzes all

information related to incident

compiles, organizes and analyzes all

information related to the health impact

of emergencies

The Incident Command System:

Key points

The Incident Command System:

Key points

• All ‘activated’ units should coordinate and perform their

specific disaster functions

• Identify key people and determine (the limits of) their roles

and responsibilities

• All ‘activated’ units should coordinate and perform their

specific disaster functions

• Identify key people and determine (the limits of) their roles




• Establish clear lines of communication (e.g. contact sheet and

organigramme)

• Ease of access and information flow (tacit and explicit) is

critical


• Establish clear lines of communication (e.g. contact sheet and

organigramme)

• Ease of access and information flow (tacit and explicit) is

critical

‘Unified Command’ – BP and US Govt.‘Unified Command’ – BP and US Govt.


PED decision makingPED decision making


ICS: Information ManagementICS: Information Management

• All EOC e-mails should be designated to one e-mail address• Information is received, analyzed, and transformed into

‘intelligence’ about the incident• EOC maintains constant communication with internal and

external audiences• Manage technical information (maps, epidemiological reports)• Develop an incident log • Adhere to SOPs and check lists

• All EOC e-mails should be designated to one e-mail address• Information is received, analyzed, and transformed into

‘intelligence’ about the incident• EOC maintains constant communication with internal and

external audiences• Manage technical information (maps, epidemiological reports)• Develop an incident log • Adhere to SOPs and check lists


• Adhere to SOPs and check lists• Adhere to SOPs and check lists

Stuff: Space - designing an EOCStuff: Space - designing an EOC

• Determine the scope of your operations first

• Form follows function; practicality & flexibility are essential

• Seating arrangements should maximize (tacit)

communication and eye contact between staff

• Determine the scope of your operations first

• Form follows function; practicality & flexibility are essential

• Seating arrangements should maximize (tacit)

communication and eye contact between staff


Five basic lay-outsFive basic lay-outs

Mission control (Cisco’s IT command centre)Mission control (Cisco’s IT command centre)

(4964) (4963)

(4961) (4962)

(4959)

(4955) (4957)

(4983) (4988)

(4949)

(4950) (4951)

(4952)

(4922) (4923)

(4969)

(4971)

(4917) (4918)

(4944) (4943)

(4938) (4940)

(4937) (4939)

(4931) (4932)

(4933) (4934)

(4927) (4926)

OPERATIONS ROOM

(253) 912-49XX

(WSP) (DOT)

(WNG)

(FIN)

(DOH)

(IAP) (IAP)

(IAP)

(PIO) (PIO)

(PIO)

(DNR) (ECOL)

(4956)

Market place


(4922) (4923)

(4920)

(OPERATOR) (4921)

(4917) (4918)

(4915) (4916)

(4927) (4926)

(4925) (4928)

(4929)

(OPS) (LOG) (EOC

SUPV) (ADMIN)

Bulls-eyeHybrid Board room (white house SR)

Stuff: TechnologyStuff: Technology

Open source software for information collection & mapping

• Strengths: multiple applications; transparency; volunteers

• Weaknesses: accuracy & verification of incident reporting

Open source software for information collection & mapping

• Strengths: multiple applications; transparency; volunteers

• Weaknesses: accuracy & verification of incident reporting


PeoplePeople

• Ramping up in an emergency

• Creating a pool of trained staff

• Team building

• Ramping up in an emergency

• Creating a pool of trained staff

• Team building


ConclusionsConclusions

• An EOC ise the organisational ‘anchor’ of

emergency response

• Determine the scope of your organizational

constraints (and strengths) before building an

• An EOC ise the organisational ‘anchor’ of

emergency response

• Determine the scope of your organizational




EOC

• Disaster management is not a problem to be

solved but an iterative process that requires

active facilitation and continual reassessment


EOC

• Disaster management is not a problem to be

solved but an iterative process that requires

active facilitation and continual reassessment

ConclusionsConclusions

Effective EOCs:

• help reduce human errors under stressful

conditions

• improve adherence to life-saving protocols

Effective EOCs:

• help reduce human errors under stressful

conditions




• ensure that corrective action is taken before

errors compromise a situation

• are able to respond, iterate and adapt to

changes on the ground


• ensure that corrective action is taken before

errors compromise a situation

• are able to respond, iterate and adapt to

changes on the ground

Emergency Operations Centre.ppt - PAHO

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