eMart Solutions - old.nasscom.inold.nasscom.in/sites/default/files/Corporate Presentation -...
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Private & Confidential – All rights reserved by Emart Solutions India Pvt. Ltd.
eMart Solutions
Powering Multi Channel Loyalty
Private & Confidential – All rights reserved by Emart Solutions India Pvt. Ltd.
The Journey so far
The best is yet to come
eMart Solutions is incorporated
‘Most promising startup’
Presence across 3 sectors
First Fortune 500 client
2009
2014
2010
2011
2012
2013
Presence across 6 sectors
Presence across 10 sectors
Presence across 12 sectors
20th Fortune 500 client
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Few Clients we work with
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Leadership Team
Sudeep Kumar
VP - WorldSwipe15+ years of work experiencein consulting & designingstrategic programs with highcompetency in creating &managing all marketingchannels for multiple clients.
Sanjaya Sarangi
VP – Products & Technology
Srikanth Chunduri
Co founder and COO
Aditya Bhamidipaty
Co founder and CEO
B.Tech JNTU, MBA IIM-Ahmedabad; 11 years of experience in the retail, technology & marketing
B.Tech IIT-M, MBA Duke USA; 10 years of experience in
Marketing & Corporate Strategy
B.E from NIT-Rourkela; 14 years of technology experience
Vishal Sukheja
AVP - MarketingMBA from SIBM, PuneCross functional expertiseacross telecom, IT, services,and products
Jagan D
AVP – Customer Service
Darayus Bacha
AVP - CSM
Manish Ketkar
AVP - Finance
C.A. with expertise across taxation, audit, statutory
compliances, and treasury management
MBA in Marketing with 20+ years of client servicing
experience for some of the largest Indian and international
brands
Over a decade of customer service experience across large
operation centres
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Board of Advisors
Sunder Velamuri J. Krishna Prasad
B Shandilya Sridar Iyengar
`
3 decades of technology experience, currently Director of Marketing at
Intel Corporation, USA
CA & 3 decades experience in financial, CFO in multiple firms
including bharat-matrimony.
CA & serves on the Board of various companies in India and the United States. He retired as
the Partner-in-Charge of KPMGs Global Business
Practice.
Banking IndustryVeteran with 40 years of experience in various roles in Canara Bank. Retired as General Manager - Information Technology,
Canara Bank. Senior Domain Expert - IDRBT.
Arvind Sharma
Prof. R Srinivasan
`
IIM- A MBA with over 3 decades of experience in the advertising and
marketing industry
IIM –A FPM, PGDFM IIFM, Bhopal, Expert in Corporate
Strategy and Policy
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What we do
Consumer Loyalty Employee Incentive Channel Loyalty
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Consumer Loyalty
• Social Media & Mobile Apps (Consumer Engagement Programs)
• Sampling Programs (Trial Programs)
• Customer Activation & Re-activation Programs
• Consumer Loyalty & Incentive Programs
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Boost Customer loyalty by Personalized Experience
Seamless Data Capture at various channels
&Dynamic, Real Time,
Tagged Storage
Identifying most valuable data and touch points
and Analyzing customer behavior
Enhance brand experience through omni-channel
approach
Purchase increases as customer receives
personalized, relevant content from its favorite
brand
We help you turn data into revenue
Customer Life Time value increases
Customer Retention and Increased Revenue for the Brand
Internet
Mobile
Call Center
Location
Coordinated cross channel
marketing strategies
Customer
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Channel Loyalty
• Partner Loyalty & Engagement
• Key Store Programs
• Modern Trade Promotions
• Distributor Incentive & Engagement Programs
• Integrated POS Sales & Promotion
• Mobile Application
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Employee Incentive
• Internal Sales Performance Incentives
• Process & Training based
• Incentive/Engagement Programs
• Extended Sales Team & Agent Loyalty Incentive Programs
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Our Loyalty Solution Components
Consulting
Program Design
Best Practices Incorporation
Data Analytics & Customer
Segmentation
FirstHiveTM
Technology
Microsite
• Database Management
• Points Management
• Earn Logic & Burn Logic
Reports & Analytics
Communication
Customer Care
Toll Free/SMS/IVR
Integration
Engagement Module
Promotions & Analytics
Client Success
Management
Creative Design &
Marketing
Campaign Design & Analytics
WorldSwipeTM
Rewards
Redemption Catalog
Partner management
Logistics & Delivery
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WorldSwipe™ Rewards Catalog – OnlinePartnership with over 300 brands, PAN India, across multiple sectors
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Logistics of Redemptions
Order Fulfillment Capability
Customers across 8000+ pin codes in India
Processed over 35 million transactions in 2011 – 13,across India
Deep reach ensures continuous communicationchannel can be maintained with the customer for theduration of the program
8000+ Pincodes across 175+ population centerscovering PAN India
Zero inventory model employed across a 10,000 sq.ft. trans shipment space
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Tech & Data Security
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Reporting / Analytics Snapshots Microsite delivers real time dashboards
Hierarchy driven dashboards for actionability & effectiveness
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The Solution
Thank YouVishal Sukheja