Email Issues # 550 When receiving Yes What is the error message? Can you forward that to me? #553 Is...

Email Issues

# 550

When receiving

Yes

What is the error message?

Can you forward that to me?

#553

Is the problem when sending or receiving?

What kind of problem are you having?

When sending

When sending & receiving

Are you receiving an error message?



Yes

YesYes No

No

No



Can’t connect to server? 0x800.. #552

Pop3 error?

Can’t connect to server?

Enter user name & password / or password rejected?

Yes

Yes

Can you see the internet?



No

No

No

Is there anything in the Out box at this time?

Is there anything in your inbox?

Yes No

How much mail is there? A lot.

Are you able to archive the mail that is in the inbox?

Yes No



Enter user name & password / or password rejected?

• Who is your Internet Service Provider? (I.S.P)

• Do you have a residential or business account at your location?

• Is the modem working? Are the lights on?

• Check all of the connections from the modem to the computer.

• With the computer off, restart the modem and then start the computer again.


No

Can you see the internet now?

No

You will need to contact your ISP for further assistance.

Yes

Open the mail program & click send / receive again.

Are you receiving now?

Yes No


•Have the client restart the mail program.

•Send a test message to the box.

•Was the message received?

•Have the client check configuration of the box to confirm correct setup for the account in question.

•Tools > Accounts > Mail tab and double click on the account.

•Reply to the message.

•Did it leave your outbox?

NoYes

Yes No

•Confirm that the username is the complete email address and have the client re-type the password exactly as provided.

•Check that the server information for both imcoming pop3 and outgoing smtp servers is correct.

• Confirm that the SPA (log on using Secure Password Auth) box is NOT checked.

•Check mark the box for “My outgoing server requires authentication”

•Have the client restart Outlook / Outlook Express.

•Have the client pop the box and reply to the test message sent, if received.

• If test message was not received by client, do the following:

1. View webmail for anything odd (large file, bad email address, blank emails, etc) and clear it out of the box.

2. Have the client try to pop the box. ANYTHING?

3. Have the client restart the computer and mail program. ANYTHING?

4. Create the box on Outlook, be sure to check the box to leave a copy on the server. Pop the box, is the mail received in the box just configured?

5. Temporarily dis-able the anti-virus, restart mail, click send/receive.

6. Temporarily dis-able the firewall, restart mail, click send/ receive.

7. If none of the above clear up the issue, delete the box and recreate.

•Check the advanced settings to see if the “Leave a copy on the server” box is checked. Uncheck the box, if checked.

• Is there an attachment on any of that email?

• How large is the file? Can you remove the file?

• Move whatever is in the out box to the drafts folder.

• Send a test message to the box while they move what is in the outbox to the drafts folder.

• Restart the mail program & click send / receive.

• Did you get my test?

• Please reply, did that email go out?

• Move 1 item without an attachment to the out box and try sending it again.

Do you have any thing in the Out box at this time?

Yes No


NoYes

•Who is your ISP?

• Do you have a residential or business acct?

•Is the modem working? Lights on?

•Check all of the connections.

•With the computer off, restart the modem and then start the computer again.

Can you see the internet now?

No


Did the message leave the out box now?

BOUNCED BACK MESSAGE– ERROR # 550 MAIL BOX NOT FOUND

Trouble Shooting:

1. Have the client forward the error message to [email protected]

2. Confirm the address at http://member.dnsstuff.com/pages/tools.php

3. If the address is incorrect, have the client contact recipient to confirm the correct email address and resend.

4. Have the recipient send an email to confirm the correct address.<[email protected]>:64.12.137.89 does not like recipient.Remote host said: 550 MAILBOX NOT FOUNDGiving up on 64.12.137.89.

Findings: Incorrect email address provided by recipient

BOUNCED BACK MESSAGE – ERROR # 550 MAILBOX TEMPORARILY DISABLED Trouble Shooting:

1. Have the client forward the error message to [email protected].

2. Confirm the address at http://member.dnsstuff.com/pages/tools.php.

3. You would look up the email address as well as the IP address shown to determine what the issue is.

<[email protected]>:> 206.46.232.11 does not like recipient.> Remote host said: 550 4.2.1 mailbox temporarily disabled: > [email protected]> Giving up on 206.46.232.11

Findings: This email bounced back to sender due to having an email address which is not excepting maildue to an account type change.

mailto:[email protected]

http://member.dnsstuff.com/pages/tools.php







BOUNCED BACK MESSAGE- ERROR # 552 & # 554 that message size exceeds my databytes limit

Trouble Shooting:


2. Correct the issue by removing some or all of the attachments and resend the message.

3. Recommend that the file size should not exceed 8 mb

The original message was received at Tue, 8 Jan 2008 21:43:28 -0500 (EST)from root@localhost

----- The following addresses had permanent fatal errors -----<[email protected]> ----- Transcript of session follows -----... while talking to smtpin.ptd.net.:>>> MAIL From:<[email protected]> SIZE=20905048<<< 552 sorry, that message size exceeds my databytes limit (#5.3.4)554 <[email protected]>... Service unavailable

Findings: This error was received because a file being sent was too large.

BOUNCED BACK MESSAGE- ERROR # 552 User's mailbox is full

Trouble Shooting:

1. Have client create the email box in Outlook or Outlook Express.

2. If the box already exists, have the client go to More Settings, click on Advanced Settings to see if the box for “leave a copy on the server” is checked.

3. If it is, have the client change the settings to either not leave a copy or delete from the server after so many days or to delete from the server when deleted from the deleted items.

4. If the box has too much mail to pop, the client may want to log into webmail and clear out the box from that side.

Findings: This error was received due to the User’s mail box being full.


mailto:root@localhost




BOUNCED BACK MESSAGE – ERROR # 553 Domain isn’t in list of allowed recipients.

Trouble Shooting:



3. Confirm the configuration of the email box which is sending the email.

4. Add the email address in question to the clients white list.

The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was '[email protected]'. Subject 'Fw: test', Account: 'mail.forcefieldhurricane.com', Server: 'mail.forcefieldhurricane.com', Protocol: SMTP, Server Response: '553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)', Port: 25, Secure(SSL): No, Server Error: 553, Error Number: 0x800CCC79

Findings: This error was received due to the mailbox not being configured correctly. The “My outgoing server requires authentication” box was not checked.

BOUNCED BACK MESSAGE – ERROR # 553 Domain isn’t in list of allowed recipients.

Trouble Shooting:



3. Confirm the configuration of the email box which is sending the email.

4. Add the email address in question to the clients white list.

'[email protected]' on 2/4/2008 10:58 AM 553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

Findings: This error was received due to the mailbox not being configured correctly. The “My outgoing server requires authentication” box was not checked.





CAN’T SEND MAIL OUT – ERROR #553 Error Number: 0x800CCC79

Findings: This error occurred when the check box for the outgoing server authentication was not checked due to incorrect configuration. Mail could not be sent until the box was checked again.

• If a client has a full “In box” in Outlook or Outlook Express, this will stop new mail from “coming into the box.” Advise that they archive the mail to clear out the in box. Client may need to create archive folders, if not done already, to move the mail.

• Right click on the Inbox folder to create & name a new folder.

• Move mail to archive folders to clear out the inbox.

• Send a test message to the box while they are archiving the mail.

• Check webmail to see if the message was received, also check for ODD mail (large files, BLANK MAIL, bad email addresses, etc)

• When the inbox is cleared out, have the client click the Send / Receive button to see if they get the test message sent. Have them reply to that message.

• If the message was still not received, have the client re-start Outlook / Outlook Express & click the Send / Receive Button.

• If the message was still not received, have the client restart the computer and try the Send / Receive button again when the mail program is re-opened.

ARCHIVE THE MAIL IN THE INBOX

NOT ABLE TO SEND MAIL – Error # 0x8004210B Operation timed out waiting for a response from the sending server.

Trouble Shooting:

1. Is there anything in the outbox?

2. Is the client connected to the internet.

3. Confirm the client email settings are correct. Go to Outlook / Outlook Express and click on Tools> Accounts> Double click on the account in question> go thru the configuration settings one at a time to see where the issue might be. Don’t forget to make sure the SSL is not checked for incoming or outgoing mail. Make sure the “Outgoing server requires authentication” box is checked.

Findings: Client was unable to send mail due to a time out from the server.

----- Original Message ----- From: Jo-Anne To: V Brunson - Digital Eel, Inc. ; Steve Cc: Therese Frazier Sent: Tuesday, May 09, 2006 3:49 PMSubject: email problemHi V and Steve .... Therese Frazier ([email protected]) is having a problem sending/receiving her email. a print screen error shows the following:! Task 'mail.pelicanbayltd.com - Sending' reported error (0x8004210B):'The operation timed out waiting for a response from the sending (SMTP) server. thank you for your help getting this corrected.pam : - ) [email protected]







CONNECTION UNEXPECTEDLY TERMINATED BY SERVER Error # 0x800CCC0F

Error: "Your server has unexpectedly terminated the connection .." when sending or receiving email in Outlook or Outlook

Express. This fix is not for every connection issue. This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explor

Run the Symantec AutoFix Tool (if Norton Personal Firewall is also installed)

1 In the Windows system tray, right-click the Norton Personal Firewall icon, and then click Disable. Disable the firewall for 15 minutes.

2 Close all programs except for your Web browser.

3 Run the Symantec AutoFix Tool and follow its instructions. RUN IT NOW

4 Try sending or receiving email. If you can, then you are finished. If you cannot, then go to STEP 2.TEP 2

Get the latest updates for your computer

1 Run a tool to download the latest updates and virus definitions. RUN IT NOW

2 If you still cannot send or receive email, then go to STEP 3.STEP 3

Disable Norton AntiVirus email scanning

1 Start Norton AntiVirus.

2 Click Options.

3 Click Email.

4 Uncheck Scan incoming Email and Scan outgoing Email.

If you are asked to verify that your email program is not running, then click OK.

5 Click OK.

Note: For Norton AntiVirus 2005 only: In the Protection Alert dialog box, on the drop-down menu, click Permanently, and then click OK.

6 Click Options.

7 Click Auto-Protect.

8 Check Start Auto-Protect when Windows starts up (recommended).

9 Check Enable Auto-Protect (recommended).

10 Restart the computer.

Note: If the error message continues, then the problem is not caused by email scanning. It is most likely caused by a configuration problem with your email program, Internet connection settings, or another firewall. Contact your Internet service provider or Microsoft technical support for help configuring your email and Internet settings.

ENTER YOUR USER NAME AND PASSWORD ERROR

PASSWORD WAS REJECTED ERROR, continued

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