Email and Mobile Manners
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Programme on Email and Mobile Manners Friday, May 25, 2012 9.30 a.m. to 5.00 p.m. Venue: T orrent-AMA Management Centre • Core-AMA Management House ATIRA Campus, Dr. Vikram Sarabhai Marg, Ahmedabad 380 015 INTRODUCTION In business and also in personal life, the first impression is important. The customers and other people create a perception about you based on the signals you send specially in your email and telephonic communication. Body language, which is a major contributor in any communication is absent in the case of email and telephonic communication. Hence, following basic manners help create a professional image and clarity of the message. CONTENT • Why manners are important? • Role of Percepti on and Empathy • Sel ect ion of appropriate content • The Pr of essi onal formatt ing • How t o convey r ight meani ng and avoid mi sunderst andi ngs? • How to avoi d long chai n of communication? • The habi ts t hat put of f the reci pi ent • Pos iti ve habits we need to develop • Cr eati ng an impact • Appr opri at e Response time • Use of cc, bcc, reply , reply to all etc. i n a pr oper way • Use o f word s, forming of se ntence s usi ng rig ht sp elling , grammar et c. • How t o recei ve a cal l • Pr eparat ions before maki ng a call • Basic courtesy • Creat ing an i mpac t • Voice culture • How to get t he best out of mobi le conversation? • Creati ng a positive i mpr ession on mobi le WHO SHOULD ATTEND? Student s, professionals of junior , middle and senior levels. OUTCOME EXPECTED • Professional Image • Abi lit y t o convey right message in brief • Abi lit y to use email and tel ephone even wher e a meeting was required METHODOLOGY • Sl ide Pr esentati ons • Interact ive di scussi ons • Role Plays • Live Exercises • Case Study FACULTY: Mr. Arun Chitlangia Founder and CEO of “Training Tree”, Founder of “Association of Trainers” and Vice-President (Western Region) of “ISTD”. FEE: Rs.1300/- per participant. (Concession for members 10%, Patron 20%). Fee includes course fee, cost of material, lunch and refreshments. The Cheque may please be drawn in the name of ‘Ahmedabad Management Association’. REGISTRATION: Please send your registration along with par ticipation fee to: Ahmedabad Management Association AMA Complex, Dr. Vikram Sarabhai Marg, Vastrapur, Ahmedabad 380 015. Phone: 079-32512847, 26308601 Fax: 079-26305692. E- mail: ama@amaindia. org Website: www.amaindia.org
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Transcript of Email and Mobile Manners
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Programme onEmail and Mobile Manners
Friday, May 25, 20129.30 a.m. to 5.00 p.m.
Venue:Torrent-AMA Management Centre Core-AMA Management HouseATIRA Campus, Dr. Vikram Sarabhai Marg, Ahmedabad 380 015
INTRODUCTIONIn business and also in personal life, the first impression is important.The customers and other people create a perception about you basedon the signals you send specially in your email and telephoniccommunication. Body language, which is a major contributor in anycommunication is absent in the case of email and telephoniccommunication. Hence, following basic manners help create aprofessional image and clarity of the message.
CONTENT Why manners are important? Role of Perception and Empathy Selection of appropriate content The Professional formatting How to convey right meaning and avoid misunderstandings? How to avoid long chain of communication? The habits that put off the recipient Positive habits we need to develop Creating an impact Appropriate Response time Use of cc, bcc, reply, reply to all etc. in a proper way Use of words, forming of sentences using right spelling, grammar etc. How to receive a call Preparations before making a call Basic courtesy
Creating an impact Voice culture How to get the best out of mobile conversation? Creating a positive impression on mobile
WHO SHOULD ATTEND?Students, professionals of junior, middle and senior levels.OUTCOME EXPECTED Professional Image Ability to convey right message in brief Ability to use email and telephone even where a meeting was
required
METHODOLOGY Slide Presentations Interactive discussions Role Plays Live Exercises Case Study
FACULTY:Mr. Arun ChitlangiaFounder and CEO of Training Tree, Founder of Association ofTrainers and Vice-President (Western Region) of ISTD.FEE:Rs.1300/- per participant. (Concession for members 10%, Patron20%). Fee includes course fee, cost of material, lunch andrefreshments. The Cheque may please be drawn in the name ofAhmedabad Management Association.
REGISTRATION:Please send your registration along with participation fee to:Ahmedabad Management AssociationAMA Complex, Dr. Vikram Sarabhai Marg,Vastrapur, Ahmedabad 380 015.Phone: 079-32512847, 26308601Fax: 079-26305692. E-mail: [email protected]: www.amaindia.org
-
Programme onEmail and Mobile Manners
Friday, May 25, 20129.30 a.m. to 5.00 p.m.
Venue:Torrent-AMA Management Centre Core-AMA Management HouseATIRA Campus, Dr. Vikram Sarabhai Marg, Ahmedabad 380 015
REGISTRATION FORM:Please fill-in and return this form along with participation fee to:Ahmedabad Management AssociationATIRA Campus, Dr. Vikram Sarabhai Marg,Ahmedabad 380 015.Phone: 079-26308601-6, 32512847 Fax: 079 - 26305692E-mail: [email protected] Website: www.amaindia.org
Cheque should be drawn in favour ofAhmedabad Management Association.
Name(s) Designation:1.
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Pin Code:Telephone(s): Mobile:Fax:
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