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Job Seeker Compliance Data – December Quarter 2012

ContentsPart A.................................................................................................................................................................................................................................................2

1 - Number of job seekers.....................................................................................................................................................................................................................................2

2 – Job seekers with a Vulnerability Indicator........................................................................................................................................................................................................2

3 – Attendance at Appointments with Employment Services providers.................................................................................................................................................................3

4 –Income support payment suspensions for non-attendance at appointments/activities.....................................................................................................................................4

5 – Numbers of Participation Reports and Contact Requests.................................................................................................................................................................................5

6 – Reasons for Participation Reports submitted...................................................................................................................................................................................................5

7 – DHS responses to Participation Reports...........................................................................................................................................................................................................6

8 – DHS reasons for applying Participation Reports...............................................................................................................................................................................................8

9 – DHS reasons for rejecting Participation Reports...............................................................................................................................................................................................8

10 - Number of Participation Reports per job seeker...........................................................................................................................................................................................10

11 – Number of Participation Failures.................................................................................................................................................................................................................10

12 – Types of Participation Failures: Overview....................................................................................................................................................................................................11

13 – Types of Participation Failures: Serious Failures...........................................................................................................................................................................................11

14 – Outcomes of Comprehensive Compliance Assessments...............................................................................................................................................................................12

15 - Sanctions for Serious Failures.......................................................................................................................................................................................................................13

Part B................................................................................................................................................................................................................................................14

16 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Gender..................................................14

17 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Indigenous Status..................................16

18 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Age Group.............................................18

19 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Employment Services............................20

20 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Allowance Type.....................................22

Glossary..............................................................................................................................................................................................................................................................24

Part A

1 - Number of job seekers

Active job seekers

Job seekers suspended in employment servicesTotal job

seekersTemporar

y exemption

Reduced work

capacityApproved activity

Total suspended job seekers

No. % No. No. No. No. % No.31 December 2012 588,78

8 74% 73,057 39,255 91,292 203,604 26% 792,392

All the numbers of job seekers shown in this table are point in time which means they reflect Activity Tested job seekers in each category at 31 December 2012.

“Active job seekers” means job seekers (including early school leavers) who were engaging with their employment services provider and actively seeking work or undertaking activities targeted at non-vocational barriers with a view to becoming work-ready.

“Job seekers suspended in employment services” means job seekers whose obligation to meet with an employment services provider has been suspended because they have a temporary exemption from the activity test, have a reduced work capacity below 15 hours a week or are undertaking an approved activity.

“Temporary exemptions” means exemptions for job seekers for a specified period of time from all participation requirements (including the Activity Test and Employment Pathway Plan). Job seekers are not required to engage with an employment services provider for the duration of their exemption.

“Reduced work capacity” means job seekers who have a reduced work capacity of 0-14 hours a week and are not required to engage with an employment services provider. They are able to fully satisfy their participation requirements through a quarterly interview with the Department of Human Services (DHS).

“Approved activity” means an activity such as part-time work or education which fully meets the job seeker’s participation requirements for a specified period. Job seekers undertaking approved activities are not required to engage with an employment services provider.

2 – Job seekers with a Vulnerability Indicator

Number of job seekers with a Vulnerability

Indicator

% of all job seekers

31 December 2012 128,616 16%

2

“Vulnerability” means that a job seeker has a diagnosed condition or personal circumstance (e.g. homelessness, mental illness) that may currently impact on their capacity to comply with participation requirements, although it does not exempt a job seeker from these requirements

‘Number of job seekers with a Vulnerability Indicator” means job seekers (including early school leavers) who, at the end of the quarter, had one or more Vulnerability Indicators on their record.

3 – Attendance at Appointments with Employment Services providers

Appointments attendedAppointments not attended Total

AppointmentsValid reason Invalid reason Discretion Total

No. % % % % No. % No.

1 October to31 December

2012

JSA 1,402,498 60% 15% 18% 7% 916,795 40% 2,319,293DES 322,749 75% 11% 5% 9% 108,904 25% 431,653Total 1,725,247 63% 14% 16% 7% 1,025,699 37% 2,750,946

Appointment data is a count of all appointments with Job Services Australia and Disability Employment Services providers that activity tested job seekers are required to attend.

“Valid reason” means the provider considers that the job seeker had a reasonable excuse for not attending the appointment.

“Invalid reason” means the provider considers that the job seeker did not have a reasonable excuse for not attending the appointment, or they have been unable to make contact with the job seeker. If a provider records a result of ‘invalid reason’, they can decide to submit a Participation Report to DHS.

“Discretion” means the provider considers that the job seeker did not have a reasonable excuse for not attending the appointment, or they have been unable to make contact with the job seeker but they have nonetheless decided not to submit a Participation Report to DHS and are instead using another method to re-engage the job seeker (e.g. rescheduling the appointment until another day or, if unable to make contact, submitting a Contact Request)

3

4 –Income support payment suspensions for non-attendance at appointments/activities

Number of payment

suspensions for job seekers missing usual

appointment

Number of payment

suspensions for job seekers

following disengagement from an

activity

Number of payment suspensions for not

attending a reconnection appointment Total

suspensionsJob seeker with

Vulnerability

Indicator

Job seeker without

Vulnerability

Indicator1 October to31 December

201284,234 13,804 6,639 22,806 127,483

This table includes all participation payment suspensions as a result of non-attendance at JSA and DES provider appointments. ‘Number of payment suspensions for not attending a reconnection appointment’ includes income support payment suspensions relating to a reconnection requirement given under the new arrangements. A reconnection requirement is given following an initial failure to attend a usual appointment or where the provider indicates on a Participation Report submitted for a No Show No Pay failure that the job seeker has disengaged from their activity. Although job seekers with Vulnerability Indicators do not have their income support payment suspended for either of these reasons, they are still required to attend a reconnection appointment following a failure to attend a usual appointment or following disengagement from an activity and can be suspended for missing the reconnection appointment.

4

5 – Numbers of Participation Reports and Contact Requests

Participation Reports (PRs)

Contact Requests(CRs)

No. of PRs

% of active job seekers No. of CRs % of active

job seekers1 October to31 December

2012183,391 22% 57,251 7%

Participation Reports shown are for Connection, Reconnection, No Show No Pay, and also for Serious Failures for refusing to accept or commence in a suitable job. Participation Reports are not directly submitted for Serious Failures due to persistent non-compliance as these are determined following a Comprehensive Compliance Assessment. Unemployment Non Payment Periods (UNPPs) are also excluded from the table as the majority of UNPPs are initiated by DHS prior to the job seeker commencing in employment services.

“% of active job seekers” means the number of Participation Reports or Contact Requests expressed as a proportion of the total number of job seekers (including early school leavers) who were active at some point over the duration of the quarter (i.e. this is not a point in time population of job seekers). This does not represent the actual proportion of job seekers who received a Participation Report or Contact Request as one job seeker may be the subject of more than one Participation Report or Contact Request.

6 – Reasons for Participation Reports submitted

Main Reasons

Total for main reasons

Other reasons

Total for all reasonsFailure to

attend provider

appointment

Failure to attend activity

% % No. % % No.1 October to31 December

201280% 15% 174,598 95% 5% 183,391

Participation Reports shown are for Connection, Reconnection, No Show No Pay, and also for Serious Failures for refusing to accept or commence in a suitable job. Participation Reports are not directly submitted for Serious Failures due to persistent non-compliance as these are determined following a Comprehensive Compliance Assessment. Unemployment Non Payment Periods (UNPPs) are also excluded from the table as the majority of UNPPs are initiated by DHS prior to the job seeker commencing in employment services.

5

“Failure to attend an activity” means failure to attend an activity specified in an Employment Pathway Plan.

7 – DHS responses to Participation Reports

DHS responses to Participation Reports: Overview

Participation Failure imposed ("PR applied")

Participation Failure not imposed

("PR rejected")Total Reports

No. % No. % No.1 October to31 December

2012134,317 73% 49,074 27% 183,391

Figures for “Participation Failure imposed” may differ from figures for “No. of Participation Failures” in Table 11 below because the above table only includes failures that are reported via a Participation Report from a provider; that is, Connection, Reconnection, No Show No Pay, and Serious Failures for refusing to accept or commence in a suitable job. Participation Reports are not directly submitted for Serious Failures due to persistent non-compliance as these are determined following a Comprehensive Compliance Assessment. Unemployment Non Payment Periods (UNPPs) are also excluded from the table as the majority of UNPPs are initiated by DHS prior to the job seeker commencing in employment services.

“PR Applied %” means the proportion of Participation Reports that have led to imposition of a Participation Failure by DHS.

“PR Rejected %” means the proportion of Participation Reports that have not led to imposition of a failure by DHS.

DHS responses to Participation Reports: Failures applied due to unacceptable reasons given by job seekers for non-attendance

Job seek

er error

Manage-able or unprov

en medical

issue

Job seeker chose not to

participate

Job seeker denied being

notified

Foreseeable or

unacceptable activity prevented compliance

Personal matter

Transport difficulties

- insufficien

t to prevent

compliance

Cultural/language

issue

Job seeker considere

d work offered

was unsuitable

No reason offered

Reasonable excuse but no prior

notice

TOTAL

No 29,807 14,628 21,750 19,856 8,384 7,637 6,696 306 47 468 24,738 134,31

7% 22.2% 10.9% 16.2% 14.8% 6.2% 5.7% 5.0% 0.2% 0.0% 0.3% 18.4% 100%

Note:1. Job seekers are required to give prior notice of their inability to attend an appointment or activity. For example, if the job seeker is genuinely unwell

and gives prior notice of their inability to attend, then a failure would not be applied.2. Job seekers who have a reasonable excuse but who cannot, for good reason, give prior notice of their non-attendance will also not have a failure

applied.

6

This table breaks down the data included in the ‘Participation Failure imposed’ column of the previous overview table by the reason the job seeker gave for their failure. Reasons are recorded where the failure is for non-attendance at appointments with Providers, with DHS, with employers or for non-attendance at activities, which accounts for the majority of failures. The data gives the types of excuses that job seekers provided to DHS that DHS did not accept as reasonable in the specific circumstances of each case. DHS is required under legislation to determine each case on its merits and to consider whether or not the job seeker’s personal circumstances affected their ability to comply or to give prior notice of their inability to comply for each incidence of non-attendance. In these instances, the DHS decision-maker has determined that the circumstances described by the job seeker did not impact sufficiently on the job seeker’s capacity to attend the appointment or activity at the scheduled time or there is no evidence to support the job seekers reason for non-attendance or failure to give prior notice.

“Job seeker error” means the job seeker got the time or date of a requirement wrong, they slept in or forgot to attend.

“Manageable or unproven medical issue” means that the job seeker indicated that a medical condition prevented their attendance, but their explanation was not accepted as reasonable. This will generally be because the job seeker did not appear ill or provide evidence of their illness, or where evidence was provided but the condition was manageable and should not have prevented attendance at the time of the appointment or activity. This category also covers situations where the excuse relates to substance or alcohol use or mental health issues but where the decision-maker has determined that in this instance the person’s condition would not have prevented compliance.

“Job seeker chose not to participate” means the job seeker did not want to attend an appointment or activity because the time was not convenient for the job seeker, because the job seeker did not see value in attending or because they indicated that they did not care whether they attended or not.

“Job seeker denied being notified” means that the job seeker believed that they were not notified of the requirement. DHS must be satisfied that the job seeker was properly notified of their requirement before a failure can be applied. In these cases, DHS was satisfied this had occurred and found no reason to accept the job seeker’s explanation.

“Foreseeable or unacceptable activity prevented compliance” means that the job seeker claimed to have been undertaking other acceptable activities at the time of the requirement, such as a legal commitment (eg. attending court), attending a job interview or working. If a failure is applied in these circumstances it means the decision-maker was not satisfied that the timing of the other activity would have prevented attendance at the appointment or activity or the decision maker did not believe the other activity occurred. In the case of a job seeker claiming to have been working, it may mean that the job seeker did not provide evidence to verify this or declare any earnings.

“Personal matter” means the job seeker indicated they had personal relationship issues, caring responsibilities, difficulties with accommodation, or bereavement following the death of a friend, relative or pet. While such circumstances can impact on a job seeker’s capacity to comply, the DHS decision-maker found that they did not do so in these instances.

“Transport difficulties - insufficient to prevent compliance” means that the excuse related to general transport difficulties, an objection to the commuting distance or the job seeker indicated that they could not afford to attend. In setting any requirement the cost and difficulty of transport must be considered, so in determining a failure the DHS decision-maker must be satisfied that these things did not prevent compliance.

“Cultural/language issue” means that the job seeker indicated that cultural diversity, language, literacy or numeracy issues affected their capacity to comply. The impact of these factors must be considered by decision-makers in setting requirements and determining failures.

7

“Job seeker considered work offered was unsuitable” means that the job seeker failed to attend a job interview because, for example, they did not like the prospective job, did not think they would have the necessary skills or did not think it would pay enough. Before applying a failure in these circumstances, DHS decision-makers are required under social security law to ensure, among other things, that the prospective job met the applicable statutory conditions relating to wages and conditions and that the job seeker had the skills to do the work or would have been given appropriate training by the employer to enable them to do the work.

“No reason offered” means that the job seeker did not offer a reason for their non-attendance.

“Reasonable excuse but no prior notice” means that the job seeker had a reasonable excuse for not attending their appointment but failed to give prior notice of their inability to attend an appointment when it would have been reasonable to expect them to do so.

8 – DHS reasons for applying Participation Reports

DHS reasons for applying Participation ReportsPrior notice of reasonable excuse for non-attendance

required Prior notice not relevant – no reasonable

excuse

Total applie

dPrior notice not given Prior notice given

but no reasonable excuseReasonable

excuseNo reasonable

excuseNo. % No. % No. % No % No.


201224,738 18% 78,210 58% 6,002 5% 25,367 19% 134,31

7

Since 1 July 2011, if a job seeker is unable to attend an appointment or activity they must give prior notice of their reason for not being able to attend where it is reasonable to expect them to do so. If they fail to do so, a penalty may be applied regardless of the reason for non-attendance. Job seekers can therefore have penalties applied where: they failed to give prior notice of a reasonable excuse for not attending an appointment or activity; they gave prior notice but their excuse was not accepted by DHS as reasonable; or where there was no requirement to give prior notice (because the failure did not relate to attendance - for example, a failure to enter an Employment Pathway Plan) but the job seeker had no reasonable excuse for their action.

9 – DHS reasons for rejecting Participation Reports

DHS reasons for rejecting Participation Reports: OverviewJob seeker had

reasonable excuse

Procedural errors relating to: Total procedural

errors

Total rejectio

nsNature of requireme

nts

Notifying requireme

nts

Submitting PRs

Other

8

No. % % % % % No. % No.1 October to31 December

201230,043 61% 7% 19% 10% 3% 19,031 39% 49,074

“Job seeker had reasonable excuse” means that DHS determined that the job seeker had a reasonable excuse for failing to comply with the requirement.“Nature of requirements” means that DHS determined that the requirement with which the job seeker did not comply was not reasonable or appropriate to the circumstances of the job seeker. This includes, for example, where a job seeker was referred to an unsuitable activity, where attendance required an unreasonable travel distance, or where a job did not meet minimum work conditions or enable a job seeker to arrange or access childcare.“Notifying requirements” means that DHS determined that the job seeker did not receive notification, was not notified correctly, or was not given enough time to meet their requirement. This includes, for example, instances where mail may have gone astray, or the job seeker had no permanent residence for mail to be sent to.“Submitting PRs” means that DHS rejected the Participation Report on the grounds that it was not valid. This includes, for example, where the report was submitted for a period during which the job seeker had an exemption or was not receiving any payments; it was submitted for a requirement not contained in the Employment Pathway Plan; or the report was filled out incorrectly containing the wrong code or date of incident“Other” includes a small number of Participation Reports rejected by DHS for reasons other than the above (for example, where a Participation Report for a Reconnection Failure is rejected because the earlier Connection Failure was revoked following an appeal).

DHS reasons for rejecting Participation Reports: Reasonable Excuse

Medical reason

- A

Medical reason

- B

Other acceptable activity

Personal crisis

Caring respon-sibilitie

s

Home-lessnes

s

Transport

difficulties

Cultural/language

issuesOther

Total rejections for reasonable

excuse

% % % % % % % % % % No.1 October to31 December

20129% 14% 13% 7% 4% 4% 4% 1% 5% 61% 30,043

Percentages above represent the proportion of all Participation Reports rejected, and as such each row equals the “Total reasonable excuse” percentage, rather than adding up to 100%.

Discrepancies may occur between the sum of the component percentages and the total percentage, due to the rounding.

“Medical reason A” means that DHS determined that a medical reason prevented the job seeker from complying with the requirement, but the job seeker did not provide specific evidence relating to this particular incident. Included in this category are instances where the job seeker had previously provided evidence of the medical condition or it was not considered reasonable or necessary for the job seeker to attend a doctor.

“Medical reason B” means that DHS determined that a medical reason prevented the job seeker from complying with the requirement, and the job seeker provided specific evidence relating to the particular incident.

9

“Other acceptable activity” means that DHS determined that the job seeker was participating in an activity that made it acceptable not to meet the requirement (for example, undertaking paid work, attending an interview, etc).

“Personal crisis” means that DHS determined that a personal crisis prevented the job seeker from complying with the requirement (for example, a bereavement of a family member).

“Caring responsibilities” means that DHS determined that the job seeker had caring responsibilities that prevented them from complying with the requirement (for example, caring for a sick dependant or relative).

“Homelessness” means that DHS determined that a job seeker’s homelessness prevented the job seeker from being able to comply with the requirement.

“Transport difficulties” means that DHS determined that unforeseeable transport difficulties prevented the job seeker from complying with the requirement (for example, a car breaking down or public transport services being cancelled or disrupted).

“Cultural / language issues” means that DHS determined that cultural diversity, language, literacy or numeracy issues prevented the job seeker from being able to understand or comply with the requirement.

“Other” includes all other Participation Reports rejected on the grounds that the job seeker had a reasonable excuse for not complying (for example, a police restriction, community service order or legal appointment).

10

10 - Number of Participation Reports per job seeker

No. of PRs per job seeker

No. of all job seekers

% of all job seekers

% of Participation

Reports0 602,548 76% N/A1 82,750 10% 16%2 39,350 5% 16%3 23,777 3% 14%4 14,727 2% 12%

5+ 29,240 4% 42%31 December

2012 Total 792,392 100% 100%

“No. of all job seekers” means the total number of job seekers (including early school leavers) as at 31 December 2012.“% of all job seekers” indicates the proportion of the total number of job seekers as at 31 December 2012 who received the specified number of Participation Reports over the preceding twelve months.“% of Participation Reports” indicates the % of Participation Reports submitted in relation to each particular cohort of job seekers at 31 December 2012 during the preceding twelve month period (e.g. 16 per cent of all PRs submitted between 1 January 2012 and 31 December 2012 were submitted in relation to those job seekers at31 December 2012 who received two Participation Reports during this period).

11 – Number of Participation Failures

No. of Participation

Failures% of active job

seekers


2012140,795 17%

Participation Failures shown include applied Connection, Reconnection, No Show No Pay failures, and also for Serious Failures for persistent non-compliance or failing to accept or commence in a suitable job. Unemployment Non Payment Periods (UNPPs) are excluded from the table as the majority of UNPPs are initiated by DHS prior to a job seeker commencing in employment services.“% of active job seekers” means the number of Participation Failures expressed as a proportion of the total number of job seekers (including early school leavers) who were active at some point over the duration of the quarter (i.e. this is not a point in time population of job seekers). This does not represent the actual proportion of job seekers who incurred a Participation failure as one job seeker may have incurred more than one Participation Failure.

11

Figures for “No. of participation failures” may differ from figures for “Participation failures imposed” in Table 7 above because Table 7 does not include Serious Failures for persistent non-compliance (for the reason given in the note to Table 7).

12 – Types of Participation Failures: Overview

ConnectionFailures

Reconnection Failures

No Show No Pay Failures

SeriousFailures

Total Failures

No. % No. % No. % No % No.1 October to31 December

201292,857 66% 19,998 14% 20,972 15% 6,968 5% 140,795

Serious Failures shown are for failing to accept or commence a suitable job as well as for persistent non-compliance.

13 – Types of Participation Failures: Serious Failures

Persistentnon-compliance Refused Suitable Job Did Not Commence

Suitable JobTotal

Serious Failures

No. % No. % No. % No.1 October to

31 December 2012 6,478 93% 206 3% 284 4% 6,968

12

14 – Outcomes of Comprehensive Compliance Assessments

Year

Serious Failure (8 week penalty)

imposed for persistent non-

compliance

Further assessment/assistance No change in Employment Services Program or Stream

Overall TotalJSCI

updated - referral for

ESAt

JSCI updated - eligible for

higher stream

Total Other Outcomes

No Outcome

sTotal

No. % No. No. No. % No. No. No. % No.1 October to31 December

20126,478 34% 1,931 173 2,104 11% 9,305 1,180 10,485 55% 19,067

Note: A CCA can result in multiple outcomes but in the above table each CCA is counted only once under whichever outcome is highest within the Hierarchy below. For example, where a CCA recommends both referral for an Employment Services Assessment and another intervention, the CCA would be counted under JSCI- Referral for ESAt.

The Outcome Hierarchy is:

1. Serious Failure2. JSCI – Referral for ESAt3. JSCI – Eligible for higher stream4. Other Outcomes5. No Outcomes

“JSCI - Referral for ESAt” means a job seeker had their Job Seeker Classification Instrument (JSCI) updated and the outcome of the JSCI was for the job seeker to be referred to an Employment Services Assessment. Employment Services Assessments superseded Job Capacity Assessments from 1 July 2011.

“JSCI – Eligible for higher stream” means a job seeker had their JSCI updated and the outcome of the JSCI was for the job seeker to be referred to a higher–numbered stream of service in the Job Services Australia system.

“No change in Employment Services Program or Stream” means there has been no recommendation to change the job seeker’s Employment Services Program or Stream. CCAs in this category can recommend one or more outcomes that can be undertaken or arranged by the job seeker’s current provider or they may not recommend any particular action.

“Other Outcomes” includes any sort of recommended outcome that does not involve a change of Employment Services Program or Stream and can therefore be undertaken or arranged by the job seeker’s current provider. These include suggested changes to the job seeker’s Employment Pathway Plan to include any vocational or non-vocational activities designed to help the job seeker to become more job-ready (e.g. a referral for housing assistance or literacy and numeracy training).

13

‘No Outcomes” means there were no outcomes or other action recommended by DHS as part of the CCA. This means that the DHS specialist officer who conducted the CCA found that the job seeker had no barriers to participation that warranted a specific sort of intervention but that there were insufficient grounds to determine that the job seeker had been persistently and deliberately non-compliant.

15 - Sanctions for Serious Failures

Serious Failures

Non Payment PeriodFinancial penalty waived

TotalCompliance Activity

Financial Hardship

No. % No. % No. % No.1 October to

31 December 2012 1,840 26% 5,003 72% 125 2% 6,968

Discrepancies may occur between the sum of the component percentages and the total percentage, due to rounding.“Serious Failures” shown are for refusing to accept or commence a suitable job, and for persistent non-compliance following a Comprehensive Compliance Assessment.“Compliance Activity” means that the non-payment period was waived due to the job seeker agreeing to undertake a Compliance Activity involving weekly participation typically of 25 hours.“Financial Hardship” means that the non-payment period was waived due to the job seeker being unable to undertake a Compliance Activity and having liquid assets below a specified amount.

14

Part B

16 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Gender

1 October 2012 to 31 December 2012

Non Payment Periods (Serious and UNPPs) Male Male % Female Female % Total Total %

Voluntary unemployment- UNPP 2,633 20.73% 1,473 11.60% 4,106 32.33%Unemployment due to misconduct – UNPP 1,262 9.94% 363 2.86% 1,625 12.80%Persistent non-compliance – Serious 4,797 37.77% 1,681 13.24% 6,478 51.01%Did not commence suitable work - Serious 222 1.75% 62 0.49% 284 2.24%Refused a suitable job – Serious 146 1.15% 60 0.47% 206 1.62%Sub Total NPPs 9,060 71.34% 3,639 28.66% 12,699 100.00%

1 October 2012 to 31 December 2012Other Financial Penalties (Reconnection and

NSNP) Male Male % Female Female % Total Total %

Failure to attend provider reconnection 14,054 34.30% 5,944 14.51% 19,998 48.81%Failure to attend activity specified in EPP - NSNP 13,850 33.81% 6,114 14.92% 19,964 48.73%Failure to attend job interview - NSNP 404 0.99% 191 0.47% 595 1.45%Inappropriate conduct in EPP activity - NSNP 234 0.57% 66 0.16% 300 0.73%Inappropriate presentation or conduct at job interview - NSNP 83 0.20% 30 0.07% 113 0.28%Sub Total Other Financial penalties 28,625 69.87% 12,345 30.13% 40,970 100.00%

Total Financial Penalties 37,685 70.22% 15,984 29.78% 53,669 100.00%

Non-payment penalty periods generally are for a period of eight weeks. However, under the ‘Connecting People with Jobs’ initiative which commenced on 1 January 2011, should a participant voluntarily leave a relocation job within the first six months without a reasonable excuse or their employment is terminated during this period due to misconduct, they may be subject to a non-payment penalty period of 12 weeks. This penalty may also be applied if the job seeker accepts the job and relocates but does not commence employment. The above data includes <20 12 week non-payment penalties applied during the period 1 October 2012 and 31 December 2012.

15


Connection Failures Male Male % Female Female % Total Total %

Failure to attend Provider appointment 56,849 61.22% 29,708 31.99% 86,557 93.22%Failure to attend other Provider appointment 1,258 1.35% 639 0.69% 1,897 2.04%Failure to attend CCA appointment 2,108 2.27% 891 0.96% 2,999 3.23%Failure to comply with Job Search requirement in EPP 673 0.72% 205 0.22% 878 0.95%Failure to enter EPP with provider 262 0.28% 72 0.08% 334 0.36%Failure to attend provider reengagement appointment (connect) 22 0.02% <20 N/A 27 0.03%Failure to attend Centrelink appointment 58 0.06% 39 0.04% 97 0.10%Unsatisfactory Job Seeker Diary 30 0.03% <20 N/A 39 0.04%Failure to return Job Seeker Diary 20 0.02% <20 N/A 25 0.03%Failure to negotiate EPP with Centrelink <20 N/A <20 N/A <20 N/AOther <20 N/A 0 N/A <20 N/A

Total 61,282 66.00% 31,575 34.00% 92,857100.00

%

1 October 2012 to 31 December 2012 Male Male % Female Female % Total Total %

Income support payment suspensions 83,093 65.18% 44,390 34.82% 127,483 100.00%

Income support payment suspensions are applied when a job seeker fails to attend an appointment or disengages from an activity. As payment is immediately restored (with full back pay) once the job seeker agrees to re-engage, suspension is not a failure or penalty under the compliance framework. A failure or penalty may, however, be separately applied.


Finalised CCA Outcome Male Male % Female Female % Total Total %

JSCI updated - referral for ESAt 1,240 6.50% 691 3.62% 1,931 10.13%JSCI updated - eligible for higher stream 115 0.60% 58 0.30% 173 0.91%Persistent non-compliance (Serious Failure) 4,797 25.16% 1,681 8.82% 6,478 33.97%Other outcomes 6,250 32.78% 3,055 16.02% 9,305 48.80%No outcomes 809 4.24% 371 1.95% 1,180 6.19%Total 13,211 69.29% 5,856 30.71% 19,067 100.00

%

16

17 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Indigenous Status


Non Payment Periods (Serious and UNPPs) Indigenous

Indigenous %

Non Indigeno

us

Non Indigenous

%Total Total %

Voluntary unemployment- UNPP 547 4.31% 3,559 28.03% 4,106 32.33%Unemployment due to misconduct – UNPP 179 1.41% 1,446 11.39% 1,625 12.80%Persistent non-compliance - Serious 2,260 17.80% 4,218 33.22% 6,478 51.01%Did not commence suitable work - Serious 26 0.20% 258 2.03% 284 2.24%Refused a suitable job - Serious <20 N/A 189 1.49% 206 1.62%Sub Total NPPs 3,029 23.85% 9,670 76.15% 12,699 100.00%


Other Financial Penalties (Reconnection and NSNP)

Indigenous

Indigenous %

Non Indigeno

us

Non Indigenous

%Total Total %

Failure to attend provider reconnection 5,858 14.30% 14,140 34.51% 19,998 48.81%Failure to attend activity specified in EPP – NSNP 6,383 15.58% 13,581 33.15% 19,964 48.73%Failure to attend job interview – NSNP 61 0.15% 534 1.30% 595 1.45%Inappropriate conduct in EPP activity – NSNP 56 0.14% 244 0.60% 300 0.73%Inappropriate presentation or conduct at job interview - NSNP <20 N/A 110 0.27% 113 0.28%Sub Total Other Financial penalties 12,361 30.17% 28,609 69.83% 40,970 100.00%

Total Financial Penalties 15,390 28.68% 38,279 71.32% 53,669 100.00%


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Connection Failures Indigenous

Indigenous %

Non Indigenou

s

Non Indigenous

%Total Total %

Failure to attend Provider appointment 19,416 20.91% 67,141 72.31% 86,557 93.22%Failure to attend other Provider appointment 516 0.56% 1,381 1.49% 1,897 2.04%Failure to attend CCA appointment 957 1.03% 2,042 2.20% 2,999 3.23%Failure to comply with Job Search requirement in EPP 113 0.12% 765 0.82% 878 0.95%Failure to enter EPP with provider 31 0.03% 303 0.33% 334 0.36%Failure to attend provider reengagement appointment (connect) <20 N/A 24 0.03% 27 0.03%Failure to attend Centrelink appointment <20 N/A 86 0.09% 97 0.10%Unsatisfactory Job Seeker Diary <20 N/A 38 0.04% 39 0.04%Failure to return Job Seeker Diary <20 N/A 23 0.02% 25 0.03%Failure to negotiate EPP with Centrelink 0 N/A <20 N/A <20 N/AOther 0 N/A <20 N/A <20 N/A

Total 21,050 22.67% 71,807 77.33% 92,857 100.00%

1 October 2012 to 31 December 2012 Indigenous

Indigenous %

Non Indigenou

s

Non Indigenous

%Total Total %

Income support payment suspensions 29,050 22.79% 98,433 77.21% 127,483 100.00%



Finalised CCA Outcome Indigenous

Indigenous %

Non Indigenou

s

Non Indigenous

%Total Total %

JSCI updated - referral for ESAt 458 2.40% 1,473 7.73% 1,931 10.13%JSCI updated - eligible for higher stream 33 0.17% 140 0.73% 173 0.91%Persistent non-compliance (Serious Failure) 2,260 11.85% 4,218 22.12% 6,478 33.97%Other outcomes 2,721 14.27% 6,584 34.53% 9,305 48.80%

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No outcomes 376 1.97% 804 4.22% 1,180 6.19%Total 5,848 30.67% 13,219 69.33% 19,067 100.00

%18 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Age Group


Non Payment Periods (Serious and UNPPs) Under 21 21 - 30 31 - 40 41 - 54 55 + Total

Voluntary unemployment- UNPP 575 1,753 891 699 188 4,106Unemployment due to misconduct – UNPP 211 656 372 335 51 1,625Persistent non-compliance - Serious 1,670 3,345 1,056 389 <20 6,478Did not commence suitable work - Serious 38 127 87 28 <20 284Refused a suitable job - Serious 32 83 45 37 <20 206Sub Total NPPs 2,526 5,964 2,451 1,488 270 12,699



Under 21 21 - 30 31 - 40 41 - 54 55 + Total

Failure to attend provider reconnection 5,050 9,282 3,923 1,621 122 19,998Failure to attend activity specified in EPP – NSNP 5,436 8,344 3,722 2,250 212 19,964Failure to attend job interview – NSNP 126 259 123 75 <20 595Inappropriate conduct in EPP activity – NSNP 79 102 51 60 <20 300Inappropriate presentation or conduct at job interview - NSNP <20 37 21 31 <20 113Sub Total Other Financial penalties 10,705 18,024 7,840 4,037 364 40,970

Total Financial Penalties 13,231 23,988 10,291 5,525 634 53,669


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Connection Failures Under 21 21 - 30 31 - 40 41 - 54 55 + Total

Failure to attend Provider appointment 18,755 36,065 18,708 11,478 1,551 86,557Failure to attend other Provider appointment 478 767 376 236 40 1,897Failure to attend CCA appointment 842 1,415 546 193 <20 2,999Failure to comply with Job Search requirement in EPP 151 384 148 161 34 878Failure to enter EPP with provider 49 81 89 94 21 334Failure to attend provider reengagement appointment (connect) <20 <20 <20 <20 0 27Failure to attend Centrelink appointment <20 32 <20 29 <20 97Unsatisfactory Job Seeker Diary <20 24 <20 <20 0 39Failure to return Job Seeker Diary <20 <20 <20 <20 <20 25Failure to negotiate EPP with Centrelink <20 0 0 <20 0 <20Other 0 0 <20 0 0 <20Total 20,305 38,788 19,898 12,207 1,659 92,857

1 October 2012 to 31 December 2012 Under 21 21 - 30 31 - 40 41 - 54 55 + Total

Income support payment suspensions 28,209 52,547 27,308 16,922 2,497 127,483



Finalised CCA Outcome Under 21 21 - 30 31 - 40 41 - 54 55 + Total

JSCI updated - referral for ESAt 657 770 354 139 <20 1,931JSCI updated - eligible for higher stream 86 52 27 <20 <20 173Persistent non-compliance (Serious Failure) 1,670 3,345 1,056 389 <20 6,478Other outcomes 2,366 4,010 1,973 902 54 9,305No outcomes 186 577 282 126 <20 1,180Total 4,965 8,754 3,692 1,562 94 19,067

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19 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Employment Services


Non Payment Periods (Serious and UNPPs)JSA

Stream 1

JSAStream

2

JSAStream

3

JSAStream

4DES

Not in Employme

nt Services

Total

Voluntary unemployment- UNPP 668 309 207 214 49 2,659 4,106Unemployment due to misconduct – UNPP 264 108 60 91 26 1,076 1,625Persistent non-compliance – Serious 653 1,482 1,848 2,390 105 0 6,478Did not commence suitable work - Serious 30 74 73 93 <20 0 284Refused a suitable job – Serious 23 66 42 61 <20 0 206Sub Total NPPs 1,638 2,039 2,230 2,849 208 3,735 12,699



JSAStream

1

JSAStream

2

JSAStream

3

JSAStream

4DES

Not in Employme

nt Services

Total

Failure to attend provider reconnection 2,874 4,139 4,032 8,349 604 0 19,998Failure to attend activity specified in EPP - NSNP 1,486 5,352 6,272 6,543 311 0 19,964Failure to attend job interview - NSNP 70 185 117 162 61 0 595Inappropriate conduct in EPP activity - NSNP 30 74 74 99 23 0 300Inappropriate presentation or conduct at job interview - NSNP <20 34 25 21 <20 0 113Sub Total Other Financial penalties 4,479 9,784 10,520 15,174

1,013 0 40,970

Total Financial Penalties 6,117 11,823 12,750 18,023 1,221 3,735 53,669


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Connection FailuresJSA

Stream 1

JSAStream 2

JSAStream 3

JSAStream 4 DES Total

Failure to attend Provider appointment 15,159 19,980 16,701 30,819 3,898 86,557Failure to attend other Provider appointment 147 397 453 685 215 1,897Failure to attend CCA appointment 248 582 600 1,493 76 2,999Failure to comply with Job Search requirement in EPP 251 241 155 221 <20 878Failure to enter EPP with provider 31 69 81 103 50 334Failure to attend provider reengagement appointment (connect) <20 <20 <20 <20 <20 27Failure to attend Centrelink appointment <20 <20 <20 51 <20 97Unsatisfactory Job Seeker Diary 36 <20 <20 0 0 39Failure to return Job Seeker Diary 20 <20 <20 <20 0 25Failure to negotiate EPP with Centrelink <20 <20 0 <20 0 <20Other <20 0 0 0 0 <20Total 15,914 21,283 18,012 33,386 4,262 92,857

1 October 2012 to 31 December 2012JSA

Stream 1

JSAStream 2

JSAStream

3JSA

Stream 4 DES Total

Income support payment Suspensions 24,273 32,422 27,930 37,941 4,917 127,483



Finalised CCA OutcomeJSA

Stream 1

JSAStream 2

JSAStream 3

JSAStream 4 DES Total

JSCI updated - referral for ESAt 259 667 472 482 51 1,931JSCI updated - eligible for higher stream 37 88 43 <20 <20 173Persistent non-compliance (Serious Failure) 653 1,482 1,848 2,390 105 6,478Other outcomes 696 1,518 1,826 4,881 384 9,305

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No outcomes 178 271 364 326 41 1,180Total 1,823 4,026 4,553 8,082 583 19,067

20 - Financial Penalties, Connection Failures, Income Support Payment Suspensions and Comprehensive Compliance Assessments by Allowance Type


Non Payment Periods (Serious Failure and UNPP) NSA YAL PPP PPS

Not on allowan

ceTotal

Voluntary unemployment- UNPP 477 158 <20 23 3,446 4,106Unemployment due to misconduct – UNPP 196 59 0 <20 1,359 1,625Persistent non-compliance – Serious 4,333 2,022 <20 108 0 6,478Did not commence suitable work - Serious 228 50 0 <20 0 284Refused a suitable job – Serious 163 37 <20 <20 0 206Sub Total NPPs 5,397 2,326 <20 153 4,805 12,699


Other Financial Penalties (Reconnection and NSNP) NSA YAL PPP PPS

Not on allowan

ceTotal

Failure to attend provider reconnection 13,458 6,000 25 515 0 19,998Failure to attend activity specified in EPP - NSNP 12,967 6,363 68 566 0 19,964Failure to attend job interview - NSNP 422 152 0 21 0 595Inappropriate conduct in EPP activity - NSNP 199 97 0 <20 0 300Inappropriate presentation or conduct at job interview - NSNP 94 <20 <20 <20 0 113

Sub Total Other Financial penalties 27,140

12,628 94 1,108 0 40,970

Total Financial Penalties 32,537

14,954 112 1,261 4,805 53,669

Non-payment penalty periods generally are for a period of eight weeks. However, under the ‘Connecting People with Jobs’ initiative which commenced on 1 January 2011, should a participant voluntarily leave a relocation job within the first six months without a reasonable excuse or their employment is terminated during this period due to misconduct, they may be subject to a non-payment penalty period of 12 weeks. This

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penalty may also be applied if the job seeker accepts the job and relocates but does not commence employment. The above data includes <20 12 week non-payment penalties applied during the period 1 October 2012 and 31 December 2012.

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Connection Failures NSA YAL PPP PPS Total

Failure to attend Provider appointment 60,342 22,309 195 3,711 86,557Failure to attend other Provider appointment 1,249 583 <20 62 1,897Failure to attend CCA appointment 1,932 1,000 <20 65 2,999Failure to comply with Job Search requirement in EPP 696 182 0 0 878Failure to enter EPP with provider 263 58 <20 <20 334Failure to attend provider reengagement appointment (connect) <20 <20 0 0 27Failure to attend Centrelink appointment 80 <20 <20 <20 97Unsatisfactory Job Seeker Diary 32 <20 0 0 39Failure to return Job Seeker Diary <20 <20 0 0 25Failure to negotiate EPP with Centrelink <20 <20 0 0 <20Other <20 0 0 0 <20Total 64,629 24,171 206 3,851 92,857

1 October 2012 to 31 December 2012 NSA YAL PPP PPS Total

Income support payment suspensions 87,677 33,436 357 6,013 127,483



Finalised CCA Outcome NSA YAL PPP PPS Total

JSCI updated - referral for ESAt 1,153 711 0 67 1,931JSCI updated - eligible for higher stream 74 96 0 <20 173Persistent non-compliance (Serious Failure) 4,333 2,022 <20 108 6,478Other outcomes 6,377 2,601 <20 316 9,305No outcomes 918 204 <20 54 1,180Total 12,855 5,634 30 548 19,067

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Glossary

The Department of Human Services (DHS) – From 1 July 2011, Centrelink became part of DHS. Data releases dated prior to 1 July 2011 refer to Centrelink instead of DHS.

Connection Failures occur when a job seeker, without reasonable excuse: does not attend an appointment; refuses to enter into an Employment Pathway Plan; Fails to meet a job search requirement in their Employment Pathway Plan.

Job seekers do not incur financial penalties if they have a Connection Failure applied.

Financial Penalties - A job seeker can have an non-payment period for persistent and wilful non-compliance or for refusing an offer of suitable work, for voluntarily leaving work or being dismissed for misconduct. A No Show No Pay (NSNP) penalty can be applied for failing to attend activities within the Employment Pathway Plan (EPP), or for failing to attend a job interview. A reconnection penalty can be applied for failing to attend a reconnection appointment, or for failing to return a Job Seeker Diary.

Income Support Payment suspensions are applied when a job seeker fails to attend an appointment with their provider or when a provider advises DHS that a job seeker has disengaged from an activity. As payment is restored once the job seeker agrees to attend a reconnection appointment, payment suspension is not a failure or financial penalty under the compliance framework. A failure and/or penalty may be separately applied where DHS determines that the job seeker had no reasonable excuse for their non-attendance or failed to give prior notice of a reasonable excuse when it was reasonable to expect them to do so.

A Comprehensive Compliance Assessment (CCA) must be conducted before a job seeker can have a penalty applied for persistent non-compliance.A CCA is conducted where a job seeker has:

three (3) applied failures as a result of failing to attend an appointment or interview within a six month period; or three (3) days of applied No Show No Pay penalties, within a six month period.

A CCA can also be requested at any time by either an employment services provider or DHS if a job seeker is failing to meet their participation requirements to determine why the job seeker is failing to meet their requirements.

Further information on job seeker compliance penalties can be found within the ‘Explanatory Notes’ document on the DEEWR website.Notes:

1. The above tables show all compliance actions that were applied or finalised during the second quarter of the 2012/13 financial year (i.e. applied/finalised in the period 1/10/2012 -31/12/2012 inclusive) and not under review, revoked or otherwise overturned as at 11/2/2013. This lag is to allow for reviews and appeals to be finalised.

2. The tables exclude failures that were submitted and subsequently rejected due to the job seeker not being in receipt of income support payment at the time of the failure, a Comprehensive Compliance Assessment had been triggered at the time of the failure, the job seeker’s record was cancelled or the provider withdrew the Participation Report.

3. The Allowance Type breakdown refers to the payment type that a job seeker was in receipt of at the time of the compliance action i.e. New Start Allowance (NSA), Youth Allowance (YAL), Parenting Payment Partnered (PPP) & Parenting Payment Single (PPS).

4. Where very small numbers of compliance actions (less than 20) of a particular type occur, the actual number is not published.5. Many of the tables include financial year to date figures, however there are some tables that do not include financial year to date figures due to the

way the data is captured.26

6. This data was extracted by the Department of Education, Employment and Workplace Relations from the DEEWR DB2/CDS database.

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