ELECTRONIC MEDICAL RECORDS HIERARCHY OF NEEDS/media/accenture/... · 2015. 5. 23. · The EMR...
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HOSPITAL AMBULANCE + 5 4 3 2 1 ELECTRONIC MEDICAL RECORDS HIERARCHY OF NEEDS Insight Driven Health • Provide a “sandbox” for clinicians • Actively engage clinicians throughout build/test The EMR works technically • Provide adequate time for design • Listen and negotiate with clinicians throughout design and build The EMR won’t impede the care currently delivered • Collect baseline data wherever possible • Familiarize clinicians with tools that can improve care The EMR could improve the care delivered • Define hospital strategy clearly • Devote adequate clinician and technical resources to optimization phase The EMR will lead to a competitive advantage • Be realistic with change enablement campaigns • Push transformation agenda to optimization The EMR will transform care The EMR Hierarchy of Needs represents a predictable series of end user needs that will accompany any EMR implementation. How and when clinicians are engaged at these various points is critical to success. The implementation must address each of these needs in series, from lower order to higher order. These needs impact the organization at different phases of the EMR implementation. In addition, clinician change enablement campaigns must address each of these needs sequentially in order for clinical transformation to occur. Electronic Medical Records Hierarchy of Needs and Implications for Change Copyright © 2014 Accenture All rights reserved.
Transcript of ELECTRONIC MEDICAL RECORDS HIERARCHY OF NEEDS/media/accenture/... · 2015. 5. 23. · The EMR...
HOSPITAL AMBULANCE
+
5
4
3
2
1
ELECTRONIC MEDICAL RECORDSHIERARCHY OF NEEDS
Insight Driven Health
• Provide a “sandbox” for clinicians• Actively engage clinicians throughout build/test
The EMR works technically
• Provide adequate time for design• Listen and negotiate with clinicians throughout design and build
The EMR won’t impede the carecurrently delivered
• Collect baseline data wherever possible• Familiarize clinicians with tools that can improve care
The EMR could improve the care delivered
• Define hospital strategy clearly• Devote adequate clinician and technical resources to optimization phase
The EMR will lead to a competitive advantage
• Be realistic with change enablement campaigns• Push transformation agenda to optimization
The EMR will transform care
The EMR Hierarchy of Needs represents a predictable series of end user needs that will accompany any EMR implementation.
How and when clinicians are engaged at these various points is critical to success.
The implementation must address each of these needs in series, from lower order to higher order.
These needs impact the organization at different phases of the EMR implementation.
In addition, clinician change enablement campaigns must address each of these needs sequentially in order for clinical transformation to occur.
Electronic Medical RecordsHierarchy of Needs andImplications for Change
Copyright © 2014 Accenture All rights reserved.
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