Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1....
Transcript of Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1....
Issued on 30 June 2020 BNMRHPD 030-10
Electronic Know-Your-Customer (e-KYC)
Applicable to- 1 Licensed banks 2 Licensed investment banks 3 Licensed Islamic banks 4 Licensed life insurers 5 Licensed family takaful operators 6 Prescribed development financial institutions 7 Licensed money-changing operators 8 Licensed remittance service providers 9 Approved non-bank issuers of designated payment instruments and designated Islamic payment
instruments
Electronic Know-Your-Customer (e-KYC)
Issued on 30 June 2020
TABLE OF CONTENTS
Part A Overview 1
1 Introduction 1
2 Applicability 1
3 Legal provisions 1
4 Effective date 2
5 Interpretation 2
6 Related legal instruments and policy documents 3
PART B POLICY REQUIREMENTS 5
7 e-KYC implementation 5
8 Reporting requirements 7
PART C REGULATORY PROCESS 9
9 Notification for licensed persons and prescribed development financial institutions 9
10 Approval for licensed money-changing operators licensed remittance service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments 9
11 Enforcement 10
APPENDICES 11
Appendix 1 False Acceptance Rate 11
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products 13
Appendix 3 Reporting template 14
Appendix 4 Information required for submission 17
Appendix 5 Submission instructions 18
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PART A OVERVIEW
1 Introduction
11 The digitalisation of identification and verification processes is an important
enabler to increase the convenience and reach as well as lower the costs of financial services A key aspect of digitalisation entails the delivery of end-to-end financial solutions through online and mobile channels supported by the adoption of financial technology
12 The digitalisation process if not effectively managed can become a source of risk to a financial institution and can undermine the integrity of financial transactions The Bank expects the outcome of e-KYC technology adoption in the financial sector to include uncompromised accuracy in customer identification and verification along with an ongoing assessment of the robustness of the technology application
13 This policy document sets out the minimum requirements and standards that a
financial institution as defined in paragraph 52 must observe in implementing e-KYC for the identification and verification of individuals The requirements outlined in this policy document are aimed at- (i) enabling safe and secure application of e-KYC technology in the financial
sector (ii) facilitating the Bankrsquos continued ability to carry out effective supervisory
oversight over financial institutions and (iii) ensuring effective Anti-Money Laundering and Counter Financing of
Terrorism (AMLCFT) control measures 2 Applicability
21 This policy document is applicable to all financial institutions as defined in
paragraph 52
22 This policy document shall not apply to agent banking channels governed under the policy document on Agent Banking dated 30 April 2015
3 Legal provisions
31 This policy document is issued pursuant to-
(i) sections 47(1) and 261(1) of the Financial Services Act 2013 (FSA) (ii) sections 57(1) and 272 of the Islamic Financial Services Act 2013 (IFSA) (iii) sections 41(1)126 and 123A of the Development Financial Institutions Act
2002 (DFIA) (iv) sections 74 of the Money Services Business Act 2011 (MSBA) and (v) sections 16 and 83 of the Anti-Money Laundering Anti-Terrorism
Financing and Proceeds of Unlawful Activities 2001 Act (AMLA)
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4 Effective date
41 This policy document comes into effect on 30 June 2020
5 Interpretation
51 The terms and expressions in this policy document shall have the same meaning assigned to them in the FSA IFSA DFIA AMLA and MSBA unless otherwise stated
52 For the purposes of this document-
ldquoSrdquo denotes a standard an obligation a requirement specification direction condition and any interpretative supplemental and transitional provisions that must be complied with Non-compliance may result in enforcement action ldquoGrdquo denotes guidance which may consist of statements or information intended to promote common understanding and advice or recommendations that are encouraged to be adopted ldquothe Bankrdquo means Bank Negara Malaysia
ldquofinancial institutionrdquo refers to- (i) a licensed bank investment bank and life insurer under the FSA (ii) a licensed Islamic bank and licensed family takaful operator under the
IFSA (iii) a prescribed development financial institution under the DFIA (iv) an approved non-bank issuer of designated payment instruments under
the FSA (v) an approved non-bank issuer of designated Islamic payment instruments
under the IFSA and (vi) a licensed money-changing operator andor a licensed remittance service
provider under the MSBA
ldquobiometricrdquo refers to a unique physical feature of a person based on a certain aspect of the personrsquos biology These include facial features fingerprints or retinal patterns ldquoBoardrdquo in relation to a company refers to- (i) directors of the company who number not less than the required quorum
acting as a board of directors or (ii) if the company has only one director that director ldquocustomerrdquo refers to both account holder and non-account holder The term also refers to a client For the life insurance and family takaful sector ldquocustomerrdquo refers to parties
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related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected
6 Related legal instruments and policy documents
61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted
Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020
1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document
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(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated
17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15
May 2015
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PART B POLICY REQUIREMENTS
7 e-KYC implementation
Roles and responsibilities of the Board
S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board
approval (ii) variations or exceptions to existing e-KYC related products or methods
that require subsequent Board approval and (iii) other instances that require Board approval
S 72 The Board shall set and ensure the effective implementation of appropriate
policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks
Identification and verification through e-KYC
S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective
S 74 A financial institution shall adopt an appropriate combination of authentication
factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service
G 75 In respect of paragraph 74 a financial institution should have regard to the
three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system
G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by
the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising
biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer
verification is authentic by utilising appropriate fraud detection mechanisms andor
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(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection
Use of artificial intelligence machine learning or other forms of predictive
algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other
forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention
S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated
with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification
S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution
a financial institution shall take steps to minimise the overall False Acceptance
Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In
measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12
Reliance on human representatives
G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices
G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both
machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances
S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted
solely by a human representative a financial institution shall give due regard to
2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710
3 By virtue of audits that are conducted under Appendix 1
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situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
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Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
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PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
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payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
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APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
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Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
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Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
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Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
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2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
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3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
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Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
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Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
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PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
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follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
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PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
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2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
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Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
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PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC)
Issued on 30 June 2020
TABLE OF CONTENTS
Part A Overview 1
1 Introduction 1
2 Applicability 1
3 Legal provisions 1
4 Effective date 2
5 Interpretation 2
6 Related legal instruments and policy documents 3
PART B POLICY REQUIREMENTS 5
7 e-KYC implementation 5
8 Reporting requirements 7
PART C REGULATORY PROCESS 9
9 Notification for licensed persons and prescribed development financial institutions 9
10 Approval for licensed money-changing operators licensed remittance service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments 9
11 Enforcement 10
APPENDICES 11
Appendix 1 False Acceptance Rate 11
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products 13
Appendix 3 Reporting template 14
Appendix 4 Information required for submission 17
Appendix 5 Submission instructions 18
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PART A OVERVIEW
1 Introduction
11 The digitalisation of identification and verification processes is an important
enabler to increase the convenience and reach as well as lower the costs of financial services A key aspect of digitalisation entails the delivery of end-to-end financial solutions through online and mobile channels supported by the adoption of financial technology
12 The digitalisation process if not effectively managed can become a source of risk to a financial institution and can undermine the integrity of financial transactions The Bank expects the outcome of e-KYC technology adoption in the financial sector to include uncompromised accuracy in customer identification and verification along with an ongoing assessment of the robustness of the technology application
13 This policy document sets out the minimum requirements and standards that a
financial institution as defined in paragraph 52 must observe in implementing e-KYC for the identification and verification of individuals The requirements outlined in this policy document are aimed at- (i) enabling safe and secure application of e-KYC technology in the financial
sector (ii) facilitating the Bankrsquos continued ability to carry out effective supervisory
oversight over financial institutions and (iii) ensuring effective Anti-Money Laundering and Counter Financing of
Terrorism (AMLCFT) control measures 2 Applicability
21 This policy document is applicable to all financial institutions as defined in
paragraph 52
22 This policy document shall not apply to agent banking channels governed under the policy document on Agent Banking dated 30 April 2015
3 Legal provisions
31 This policy document is issued pursuant to-
(i) sections 47(1) and 261(1) of the Financial Services Act 2013 (FSA) (ii) sections 57(1) and 272 of the Islamic Financial Services Act 2013 (IFSA) (iii) sections 41(1)126 and 123A of the Development Financial Institutions Act
2002 (DFIA) (iv) sections 74 of the Money Services Business Act 2011 (MSBA) and (v) sections 16 and 83 of the Anti-Money Laundering Anti-Terrorism
Financing and Proceeds of Unlawful Activities 2001 Act (AMLA)
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4 Effective date
41 This policy document comes into effect on 30 June 2020
5 Interpretation
51 The terms and expressions in this policy document shall have the same meaning assigned to them in the FSA IFSA DFIA AMLA and MSBA unless otherwise stated
52 For the purposes of this document-
ldquoSrdquo denotes a standard an obligation a requirement specification direction condition and any interpretative supplemental and transitional provisions that must be complied with Non-compliance may result in enforcement action ldquoGrdquo denotes guidance which may consist of statements or information intended to promote common understanding and advice or recommendations that are encouraged to be adopted ldquothe Bankrdquo means Bank Negara Malaysia
ldquofinancial institutionrdquo refers to- (i) a licensed bank investment bank and life insurer under the FSA (ii) a licensed Islamic bank and licensed family takaful operator under the
IFSA (iii) a prescribed development financial institution under the DFIA (iv) an approved non-bank issuer of designated payment instruments under
the FSA (v) an approved non-bank issuer of designated Islamic payment instruments
under the IFSA and (vi) a licensed money-changing operator andor a licensed remittance service
provider under the MSBA
ldquobiometricrdquo refers to a unique physical feature of a person based on a certain aspect of the personrsquos biology These include facial features fingerprints or retinal patterns ldquoBoardrdquo in relation to a company refers to- (i) directors of the company who number not less than the required quorum
acting as a board of directors or (ii) if the company has only one director that director ldquocustomerrdquo refers to both account holder and non-account holder The term also refers to a client For the life insurance and family takaful sector ldquocustomerrdquo refers to parties
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Issued on 30 June 2020
related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected
6 Related legal instruments and policy documents
61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted
Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020
1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document
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Issued on 30 June 2020
(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated
17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15
May 2015
Electronic Know-Your-Customer (e-KYC) 5 of 24
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PART B POLICY REQUIREMENTS
7 e-KYC implementation
Roles and responsibilities of the Board
S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board
approval (ii) variations or exceptions to existing e-KYC related products or methods
that require subsequent Board approval and (iii) other instances that require Board approval
S 72 The Board shall set and ensure the effective implementation of appropriate
policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks
Identification and verification through e-KYC
S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective
S 74 A financial institution shall adopt an appropriate combination of authentication
factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service
G 75 In respect of paragraph 74 a financial institution should have regard to the
three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system
G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by
the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising
biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer
verification is authentic by utilising appropriate fraud detection mechanisms andor
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Issued on 30 June 2020
(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection
Use of artificial intelligence machine learning or other forms of predictive
algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other
forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention
S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated
with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification
S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution
a financial institution shall take steps to minimise the overall False Acceptance
Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In
measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12
Reliance on human representatives
G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices
G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both
machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances
S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted
solely by a human representative a financial institution shall give due regard to
2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710
3 By virtue of audits that are conducted under Appendix 1
Electronic Know-Your-Customer (e-KYC) 7 of 24
Issued on 30 June 2020
situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
Electronic Know-Your-Customer (e-KYC) 8 of 24
Issued on 30 June 2020
Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
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PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
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payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
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APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
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Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
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Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
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2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
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Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
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2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
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Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
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PART D User Manual
Note Click on the icon to access the user manual
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PART A OVERVIEW
1 Introduction
11 The digitalisation of identification and verification processes is an important
enabler to increase the convenience and reach as well as lower the costs of financial services A key aspect of digitalisation entails the delivery of end-to-end financial solutions through online and mobile channels supported by the adoption of financial technology
12 The digitalisation process if not effectively managed can become a source of risk to a financial institution and can undermine the integrity of financial transactions The Bank expects the outcome of e-KYC technology adoption in the financial sector to include uncompromised accuracy in customer identification and verification along with an ongoing assessment of the robustness of the technology application
13 This policy document sets out the minimum requirements and standards that a
financial institution as defined in paragraph 52 must observe in implementing e-KYC for the identification and verification of individuals The requirements outlined in this policy document are aimed at- (i) enabling safe and secure application of e-KYC technology in the financial
sector (ii) facilitating the Bankrsquos continued ability to carry out effective supervisory
oversight over financial institutions and (iii) ensuring effective Anti-Money Laundering and Counter Financing of
Terrorism (AMLCFT) control measures 2 Applicability
21 This policy document is applicable to all financial institutions as defined in
paragraph 52
22 This policy document shall not apply to agent banking channels governed under the policy document on Agent Banking dated 30 April 2015
3 Legal provisions
31 This policy document is issued pursuant to-
(i) sections 47(1) and 261(1) of the Financial Services Act 2013 (FSA) (ii) sections 57(1) and 272 of the Islamic Financial Services Act 2013 (IFSA) (iii) sections 41(1)126 and 123A of the Development Financial Institutions Act
2002 (DFIA) (iv) sections 74 of the Money Services Business Act 2011 (MSBA) and (v) sections 16 and 83 of the Anti-Money Laundering Anti-Terrorism
Financing and Proceeds of Unlawful Activities 2001 Act (AMLA)
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4 Effective date
41 This policy document comes into effect on 30 June 2020
5 Interpretation
51 The terms and expressions in this policy document shall have the same meaning assigned to them in the FSA IFSA DFIA AMLA and MSBA unless otherwise stated
52 For the purposes of this document-
ldquoSrdquo denotes a standard an obligation a requirement specification direction condition and any interpretative supplemental and transitional provisions that must be complied with Non-compliance may result in enforcement action ldquoGrdquo denotes guidance which may consist of statements or information intended to promote common understanding and advice or recommendations that are encouraged to be adopted ldquothe Bankrdquo means Bank Negara Malaysia
ldquofinancial institutionrdquo refers to- (i) a licensed bank investment bank and life insurer under the FSA (ii) a licensed Islamic bank and licensed family takaful operator under the
IFSA (iii) a prescribed development financial institution under the DFIA (iv) an approved non-bank issuer of designated payment instruments under
the FSA (v) an approved non-bank issuer of designated Islamic payment instruments
under the IFSA and (vi) a licensed money-changing operator andor a licensed remittance service
provider under the MSBA
ldquobiometricrdquo refers to a unique physical feature of a person based on a certain aspect of the personrsquos biology These include facial features fingerprints or retinal patterns ldquoBoardrdquo in relation to a company refers to- (i) directors of the company who number not less than the required quorum
acting as a board of directors or (ii) if the company has only one director that director ldquocustomerrdquo refers to both account holder and non-account holder The term also refers to a client For the life insurance and family takaful sector ldquocustomerrdquo refers to parties
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Issued on 30 June 2020
related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected
6 Related legal instruments and policy documents
61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted
Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020
1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document
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Issued on 30 June 2020
(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated
17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15
May 2015
Electronic Know-Your-Customer (e-KYC) 5 of 24
Issued on 30 June 2020
PART B POLICY REQUIREMENTS
7 e-KYC implementation
Roles and responsibilities of the Board
S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board
approval (ii) variations or exceptions to existing e-KYC related products or methods
that require subsequent Board approval and (iii) other instances that require Board approval
S 72 The Board shall set and ensure the effective implementation of appropriate
policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks
Identification and verification through e-KYC
S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective
S 74 A financial institution shall adopt an appropriate combination of authentication
factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service
G 75 In respect of paragraph 74 a financial institution should have regard to the
three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system
G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by
the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising
biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer
verification is authentic by utilising appropriate fraud detection mechanisms andor
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Issued on 30 June 2020
(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection
Use of artificial intelligence machine learning or other forms of predictive
algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other
forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention
S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated
with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification
S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution
a financial institution shall take steps to minimise the overall False Acceptance
Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In
measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12
Reliance on human representatives
G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices
G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both
machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances
S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted
solely by a human representative a financial institution shall give due regard to
2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710
3 By virtue of audits that are conducted under Appendix 1
Electronic Know-Your-Customer (e-KYC) 7 of 24
Issued on 30 June 2020
situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
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Issued on 30 June 2020
Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
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PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
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payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
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APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
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Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
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Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
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Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
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2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
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3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
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Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
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Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
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2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
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Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 2 of 24
Issued on 30 June 2020
4 Effective date
41 This policy document comes into effect on 30 June 2020
5 Interpretation
51 The terms and expressions in this policy document shall have the same meaning assigned to them in the FSA IFSA DFIA AMLA and MSBA unless otherwise stated
52 For the purposes of this document-
ldquoSrdquo denotes a standard an obligation a requirement specification direction condition and any interpretative supplemental and transitional provisions that must be complied with Non-compliance may result in enforcement action ldquoGrdquo denotes guidance which may consist of statements or information intended to promote common understanding and advice or recommendations that are encouraged to be adopted ldquothe Bankrdquo means Bank Negara Malaysia
ldquofinancial institutionrdquo refers to- (i) a licensed bank investment bank and life insurer under the FSA (ii) a licensed Islamic bank and licensed family takaful operator under the
IFSA (iii) a prescribed development financial institution under the DFIA (iv) an approved non-bank issuer of designated payment instruments under
the FSA (v) an approved non-bank issuer of designated Islamic payment instruments
under the IFSA and (vi) a licensed money-changing operator andor a licensed remittance service
provider under the MSBA
ldquobiometricrdquo refers to a unique physical feature of a person based on a certain aspect of the personrsquos biology These include facial features fingerprints or retinal patterns ldquoBoardrdquo in relation to a company refers to- (i) directors of the company who number not less than the required quorum
acting as a board of directors or (ii) if the company has only one director that director ldquocustomerrdquo refers to both account holder and non-account holder The term also refers to a client For the life insurance and family takaful sector ldquocustomerrdquo refers to parties
Electronic Know-Your-Customer (e-KYC) 3 of 24
Issued on 30 June 2020
related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected
6 Related legal instruments and policy documents
61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted
Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020
1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document
Electronic Know-Your-Customer (e-KYC) 4 of 24
Issued on 30 June 2020
(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated
17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15
May 2015
Electronic Know-Your-Customer (e-KYC) 5 of 24
Issued on 30 June 2020
PART B POLICY REQUIREMENTS
7 e-KYC implementation
Roles and responsibilities of the Board
S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board
approval (ii) variations or exceptions to existing e-KYC related products or methods
that require subsequent Board approval and (iii) other instances that require Board approval
S 72 The Board shall set and ensure the effective implementation of appropriate
policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks
Identification and verification through e-KYC
S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective
S 74 A financial institution shall adopt an appropriate combination of authentication
factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service
G 75 In respect of paragraph 74 a financial institution should have regard to the
three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system
G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by
the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising
biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer
verification is authentic by utilising appropriate fraud detection mechanisms andor
Electronic Know-Your-Customer (e-KYC) 6 of 24
Issued on 30 June 2020
(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection
Use of artificial intelligence machine learning or other forms of predictive
algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other
forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention
S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated
with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification
S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution
a financial institution shall take steps to minimise the overall False Acceptance
Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In
measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12
Reliance on human representatives
G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices
G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both
machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances
S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted
solely by a human representative a financial institution shall give due regard to
2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710
3 By virtue of audits that are conducted under Appendix 1
Electronic Know-Your-Customer (e-KYC) 7 of 24
Issued on 30 June 2020
situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
Electronic Know-Your-Customer (e-KYC) 8 of 24
Issued on 30 June 2020
Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
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Issued on 30 June 2020
PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
Issued on 30 June 2020
payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
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APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
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Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
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Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
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Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
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Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
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2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
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Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
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PART D User Manual
Note Click on the icon to access the user manual
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related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected
6 Related legal instruments and policy documents
61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted
Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020
1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document
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(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated
17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15
May 2015
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PART B POLICY REQUIREMENTS
7 e-KYC implementation
Roles and responsibilities of the Board
S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board
approval (ii) variations or exceptions to existing e-KYC related products or methods
that require subsequent Board approval and (iii) other instances that require Board approval
S 72 The Board shall set and ensure the effective implementation of appropriate
policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks
Identification and verification through e-KYC
S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective
S 74 A financial institution shall adopt an appropriate combination of authentication
factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service
G 75 In respect of paragraph 74 a financial institution should have regard to the
three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system
G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by
the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising
biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer
verification is authentic by utilising appropriate fraud detection mechanisms andor
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(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection
Use of artificial intelligence machine learning or other forms of predictive
algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other
forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention
S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated
with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification
S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution
a financial institution shall take steps to minimise the overall False Acceptance
Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In
measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12
Reliance on human representatives
G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices
G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both
machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances
S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted
solely by a human representative a financial institution shall give due regard to
2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710
3 By virtue of audits that are conducted under Appendix 1
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situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
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Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
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PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
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payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
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APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
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Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
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Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
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Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
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2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
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3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
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Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
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Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
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PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
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follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
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PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
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2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
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Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
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PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 4 of 24
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(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated
17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15
May 2015
Electronic Know-Your-Customer (e-KYC) 5 of 24
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PART B POLICY REQUIREMENTS
7 e-KYC implementation
Roles and responsibilities of the Board
S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board
approval (ii) variations or exceptions to existing e-KYC related products or methods
that require subsequent Board approval and (iii) other instances that require Board approval
S 72 The Board shall set and ensure the effective implementation of appropriate
policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks
Identification and verification through e-KYC
S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective
S 74 A financial institution shall adopt an appropriate combination of authentication
factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service
G 75 In respect of paragraph 74 a financial institution should have regard to the
three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system
G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by
the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising
biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer
verification is authentic by utilising appropriate fraud detection mechanisms andor
Electronic Know-Your-Customer (e-KYC) 6 of 24
Issued on 30 June 2020
(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection
Use of artificial intelligence machine learning or other forms of predictive
algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other
forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention
S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated
with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification
S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution
a financial institution shall take steps to minimise the overall False Acceptance
Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In
measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12
Reliance on human representatives
G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices
G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both
machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances
S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted
solely by a human representative a financial institution shall give due regard to
2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710
3 By virtue of audits that are conducted under Appendix 1
Electronic Know-Your-Customer (e-KYC) 7 of 24
Issued on 30 June 2020
situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
Electronic Know-Your-Customer (e-KYC) 8 of 24
Issued on 30 June 2020
Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
Electronic Know-Your-Customer (e-KYC) 9 of 24
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PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
Issued on 30 June 2020
payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
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APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
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Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
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Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
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2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
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3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
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Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
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Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
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PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
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follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
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PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
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2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
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Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
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PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 5 of 24
Issued on 30 June 2020
PART B POLICY REQUIREMENTS
7 e-KYC implementation
Roles and responsibilities of the Board
S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board
approval (ii) variations or exceptions to existing e-KYC related products or methods
that require subsequent Board approval and (iii) other instances that require Board approval
S 72 The Board shall set and ensure the effective implementation of appropriate
policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks
Identification and verification through e-KYC
S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective
S 74 A financial institution shall adopt an appropriate combination of authentication
factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service
G 75 In respect of paragraph 74 a financial institution should have regard to the
three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system
G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by
the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising
biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer
verification is authentic by utilising appropriate fraud detection mechanisms andor
Electronic Know-Your-Customer (e-KYC) 6 of 24
Issued on 30 June 2020
(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection
Use of artificial intelligence machine learning or other forms of predictive
algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other
forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention
S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated
with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification
S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution
a financial institution shall take steps to minimise the overall False Acceptance
Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In
measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12
Reliance on human representatives
G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices
G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both
machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances
S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted
solely by a human representative a financial institution shall give due regard to
2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710
3 By virtue of audits that are conducted under Appendix 1
Electronic Know-Your-Customer (e-KYC) 7 of 24
Issued on 30 June 2020
situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
Electronic Know-Your-Customer (e-KYC) 8 of 24
Issued on 30 June 2020
Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
Electronic Know-Your-Customer (e-KYC) 9 of 24
Issued on 30 June 2020
PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
Issued on 30 June 2020
payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
Issued on 30 June 2020
APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
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Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
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3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
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Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
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Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
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Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 6 of 24
Issued on 30 June 2020
(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection
Use of artificial intelligence machine learning or other forms of predictive
algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other
forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention
S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated
with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification
S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution
a financial institution shall take steps to minimise the overall False Acceptance
Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In
measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12
Reliance on human representatives
G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices
G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both
machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances
S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted
solely by a human representative a financial institution shall give due regard to
2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710
3 By virtue of audits that are conducted under Appendix 1
Electronic Know-Your-Customer (e-KYC) 7 of 24
Issued on 30 June 2020
situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
Electronic Know-Your-Customer (e-KYC) 8 of 24
Issued on 30 June 2020
Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
Electronic Know-Your-Customer (e-KYC) 9 of 24
Issued on 30 June 2020
PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
Issued on 30 June 2020
payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
Issued on 30 June 2020
APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
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Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 7 of 24
Issued on 30 June 2020
situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk
Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential
vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall
include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification
Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC
solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution
in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification
S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising
from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods
8 Reporting requirements
S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3
S 82 The records required to be maintained under this policy document shall be
made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in
accordance with instructions set out in Appendix 5 via the Integrated
4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks
Electronic Know-Your-Customer (e-KYC) 8 of 24
Issued on 30 June 2020
Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
Electronic Know-Your-Customer (e-KYC) 9 of 24
Issued on 30 June 2020
PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
Issued on 30 June 2020
payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
Issued on 30 June 2020
APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 8 of 24
Issued on 30 June 2020
Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a
half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be
submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be
submitted no later than 4 February of the following year
S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline
Electronic Know-Your-Customer (e-KYC) 9 of 24
Issued on 30 June 2020
PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
Issued on 30 June 2020
payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
Issued on 30 June 2020
APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 9 of 24
Issued on 30 June 2020
PART C REGULATORY PROCESS
9 Notification for licensed persons and prescribed development financial institutions
S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed
development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank
S 92 In respect of paragraph 91 a licensed person or a prescribed development
financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate
G 93 In respect of paragraph 91 where a licensed person or a prescribed
development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank
S 94 Prior to submitting the information required in paragraph 91 a licensed person
or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents
10 Approval for licensed money-changing operators licensed remittance
service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments
S 101 Subject to paragraphs 71 and 72 and as required under the policy document
on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated
5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution
licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers
and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct
remittance service under the MSBA intends to implement e-KYC for remittance services
Electronic Know-Your-Customer (e-KYC) 10 of 24
Issued on 30 June 2020
payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
Issued on 30 June 2020
APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 10 of 24
Issued on 30 June 2020
payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC
S 102 In respect of paragraph 101 an application for approval shall include a
complete list of information as set out in Appendix 4
11 Enforcement
S 111 Where the Bank deems that the requirements in this document have not been
complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings
andor
(ii) suspend or discontinue implementation of e-KYC
Electronic Know-Your-Customer (e-KYC) 11 of 24
Issued on 30 June 2020
APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 11 of 24
Issued on 30 June 2020
APPENDICES Appendix 1 False Acceptance Rate
1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis
2 FAR shall be measured based on the number of complete9 identification and
verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify
identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base
4 In respect of paragraph 3 of this Appendix a financial institution shall conduct
audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)
5 A financial institution shall aim to ensure that the overall FAR for the e-KYC
solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC
6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR
should reduce with the increase in identification and verification cases processed
7 Where the overall FAR is measured to be more than 5 for any three months
within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or
9 A complete identification and verification case processed under e-KYC is defined as a case where the customer
has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 12 of 24
Issued on 30 June 2020
Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario
8 In respect of paragraph 7 of this Appendix the notification to the Bank shall
include the following- (i) an assessment on the current performance of the e-KYC solution
including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the
effectiveness of the e-KYC process
9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-
(i) enhanced monitoring of customers identified and verified through e-KYC andor
(ii) conducting audits on e-KYC cases prior to opening an account
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 13 of 24
Issued on 30 June 2020
Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products
1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal
flexibilities as well as funds transfer features
2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11
(i) verify the customer against a government issued ID by utilising biometric technology
(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms
(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and
(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account
3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure
that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer
10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014
11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 14 of 24
Issued on 30 June 2020
Appendix 3 Reporting template
1 The performance data below shall be recorded when reporting e-KYC
identification and verification cases performed by a financial institution-12
12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1
(Year)
Data January hellip June Total
Total identification and verification cases performed
Total identification and verification cases that were accepted by solution
Total sample size of identification and verification cases audited
True Positive (no of cases)
True Negative (no of cases)
False Positive (no of cases)
False Negative (no of cases)
False Acceptance Rate ()
False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904
(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 15 of 24
Issued on 30 June 2020
2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-
(Year)
Type of e-KYC checks January hellip June Total
Document authenticity segregated by-
a) MyKad
True Positive
True Negative
False Positive
False Negative
FAR ()
b) Passport
True Positive
True Negative
False Positive
False Negative
FAR ()
c) Other official identity documents
True Positive
True Negative
False Positive
False Negative
FAR ()
Biometric matching
True Positive
True Negative
False Positive
False Negative
FAR ()
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 16 of 24
Issued on 30 June 2020
3 Other relevant metrics to be reported-
13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators
Average time taken for completion of e-KYC process13
Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 17 of 24
Issued on 30 June 2020
Appendix 4 Information required for submission
1 A detailed product description including its features structure and target market
or customers Product illustrations shall also be included where appropriate
2 Sample product term sheet
3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information
4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries
5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description
6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening
7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-
(i) RMiT policy document and (ii) Outsourcing policy document
8 Any additional documents or information as may be specified by the Bank
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 18 of 24
Issued on 30 June 2020
Appendix 5 Submission instructions
PART A SPECIFIC INSTRUCTIONS
1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the
Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix
2 In submitting the required information a financial institution shall observe the following steps-
(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank
(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors
(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and
(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank
3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-
Officers-in-charge
Extension Email address
Jabatan Pengurusan Data dan Statistik (JPS)
jps_ipsbnmgovmy
Puan Nur Farha Abdul Rahman 7819
Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai
7808 7725
14 The reporting template shall be available and downloadable on the ISP by 1 November 2020
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 19 of 24
Issued on 30 June 2020
PART B Guidelines to access the Integrated Submission Platform (ISP)
No Activity By whom Date
1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart
(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal
(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)
(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)
RE Submitter and RE Approver
Access request to designated Security Administrator to be completed by 31 December 2020
2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver
Please be guided by Sections 40 of the User Manual
RE Security Administrator (SA)
Upon registration of new RE Submitter amp RE Approver
3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as
R RE Security Administrator (SA)
1 November 2020 ndash 15 Jan 2021
15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 20 of 24
Issued on 30 June 2020
follows-
Subject Area Financial Statistics
Sub-Subject Area Industry Specific Reporting
Submission Form Template e-KYC
Submission Obligation Electronic Know-Your-Customer
Please be guided by Section 914 of the User Manual
4 RE Submitter and RE Approver may then proceed with submission process accordingly
Please be guided by Section 9110 of the User Manual
RE Submitter and RE Approver
15 January ndash 4 February 2021 and next submission deadlines
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 21 of 24
Issued on 30 June 2020
PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming
conventions-
Component Data Type Possible Values
Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer
FI Type NUMERIC(2) CHAR(3)
[02] Licensed bank
[03] Licensed Islamic bank
[12] Licensed investment bank
[33] Prescribed development financial institution
[34] Licensed insurance companies
[40] Licensed Takaful operators
[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments
[MSB] Licensed money-changing operator andor remittance service providers
FI ID
For MSB Entity Code Business Registration Number
NUMERIC(2) NUMERIC(3) For MSB CHAR(7)
01 to 99 01 to 999 For MSB 01 to 999999X
Reporting Frequency
CHAR(2) [_1H] Reporting Half-year
Example Reporting date from 1 January to 30 June
Reporting Year CHAR(4)
[2020] YYYY
Example Reporting year of 2020
Form Version CHAR(4) [V10] VXX
Form version of Reporting Template as issued by BNM
Extension xlsx
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
Electronic Know-Your-Customer (e-KYC) 24 of 24
Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
Electronic Know-Your-Customer (e-KYC) 22 of 24
Issued on 30 June 2020
2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-
(a) Commercial Banks
e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)
(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)
(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)
(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)
(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)
(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)
(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)
(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx
Electronic Know-Your-Customer (e-KYC) 23 of 24
Issued on 30 June 2020
Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)
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Issued on 30 June 2020
PART D User Manual
Note Click on the icon to access the user manual
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PART D User Manual
Note Click on the icon to access the user manual
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PART D User Manual
Note Click on the icon to access the user manual
CONFIDENTIAL
Integrated Statistical System (ISS)
USER MANUAL ON STATSMART
FOR REPORTING ENTITIES
JULY 2018
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 2 of 65
Table of Contents
1 PREFACE 4
11 Purpose 4
12 Acronym 4
20 INTRODUCTION 5
30 REGISTER AS MEMBER 5
40 APPROVE REGISTRATION OF MEMBER 8
50 LOG IN 10
51 Login Page 10
52 Forgot Password 11
60 LOG OUT 15
70 PORTAL CONTENTS 15
71 Landing Page 15
72 Top Navigation 18
73 Applications 19
74 Service Desk 19
75 Support 21
76 My Tray 21
77 My Profile 22
78 Related Links 23
80 PORTAL NAVIGATION 24
90 APPLICATIONS 26
91 Integrated Submission Platform (ISP) 26
911 Login 26
912 Homepage 27
913 RE Administration 28
914 User Role Maintenance 29
915 Assign New Submission Role 31
916 Search and Edit User Roles 35
917 View Audit Log 36
918 Search and View Audit Log 38
919 Reset Session and Login Attempts 39
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Integrated Statistical System User Manual on STATsmart for RE
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9110 REs Submission Process 40
9111 View Submission Obligation 41
9112 View Submission Monitoring and History 42
9113 Perform Submission 46
9114 My Tray 50
100 SUPPORT 55
101 User Administration 55
102 Managing User Profile 55
1021 Assign User to Group 58
1022 Assign Primary User 59
110 MY PROFILE 61
111 Edit My Profile 61
112 Change Password 62
113 Edit Security Questions 63
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Integrated Statistical System User Manual on STATsmart for RE
Page 4 of 65
10 PREFACE
11 Purpose
This document provides guidance for RE Users on the usage of STATsmart
Application
12 Acronym
Acronym Definition
BNM Bank Negara Malaysia
ePKI Enterprise Public Key Infrastructure
FYE Financial Year End
ISP Integrated Submission Platform
ISS Integrated Statistical System
LAN Local Area Network
OIC Officer In Charge
REs Reporting Entities
URL Uniform Resource Locator
Table 1-1 Acronym
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Integrated Statistical System User Manual on STATsmart for RE
Page 5 of 65
20 INTRODUCTION
The STATsmart application is developed by Bank Negara Malaysia (BNM) as
a centralised channel for Reporting Entities (REs) to perform submission
facilitate communication between the REs and BNM via Helpdesk and BNM
Query and access reports and other publications upon approval by BNM
Submission operations and administration including tracking and monitoring
are performed in the Integrated Submission Platform (ISP) which is accessible
via STATsmart portal (STATsmart Applications tab)
30 REGISTER AS MEMBER
Currently external user is able to register as a member of STATsmart portal
by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a
Memberrsquo function which is available from the Login page
Screen 3-1 Self-Registration Page
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Integrated Statistical System User Manual on STATsmart for RE
Page 6 of 65
Screen 3-2 Registration Application Form
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Page 7 of 65
Table 3-1 Registration Application Form Description
No Action Description
1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration
1 Entity Type
2 Designation
3 Department
4 Work Area Reason for Request
5 Work Area Description
6 Email Address
7 Password
8 Verify Password
9 Title
10 Full Name
11 NRIC No
12 Passport No
13 Telephone No
14 Mobile Phone No
15 Fax No
16 Security Questions and Answers
1 All fields are compulsory except for
a Telephone Number
b Mobile Phone Number and
c Facsimile Number
User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password
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Integrated Statistical System User Manual on STATsmart for RE
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40 APPROVE REGISTRATION OF MEMBER
This function is only available to the Security Administrator (SA) of BNM and
REs If the institution has not appointed RE SA BNM SA will approve
registration of new user on behalf of the institution
Screen 4-1 My Tray Page
Step Action Description Remarks
1 To perform approval process SA must click on the ldquoMy Trayrdquo menu
Upon clicking system will direct user to My Tray page
Refer to Screen 4-1
2 Access to tabs in ldquoMy Trayrdquo page
Users are able to view the tabs available on the page are as follows
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks and
5 Alert
3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed
Refer to Screen 4-2
4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button
Upon clicking system will direct user to the approval page
5 Select ldquoRejectrdquo if to reject the registration
Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field
Refer to Screen 4-3
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Integrated Statistical System User Manual on STATsmart for RE
Page 9 of 65
Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Integrated Statistical System User Manual on STATsmart for RE
Page 11 of 65
Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
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Integrated Statistical System User Manual on STATsmart for RE
Page 12 of 65
Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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Page 15 of 65
60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Page 16 of 65
Screen 7-1 Homepage
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Integrated Statistical System User Manual on STATsmart for RE
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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Integrated Statistical System User Manual on STATsmart for RE
Page 18 of 65
72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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Integrated Statistical System User Manual on STATsmart for RE
Page 19 of 65
73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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Integrated Statistical System User Manual on STATsmart for RE
Page 20 of 65
No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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Integrated Statistical System User Manual on STATsmart for RE
Page 21 of 65
75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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Integrated Statistical System User Manual on STATsmart for RE
Page 22 of 65
No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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Integrated Statistical System User Manual on STATsmart for RE
Page 24 of 65
80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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Integrated Statistical System User Manual on STATsmart for RE
Page 25 of 65
iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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Page 26 of 65
90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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Integrated Statistical System User Manual on STATsmart for RE
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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Integrated Statistical System User Manual on STATsmart for RE
Page 30 of 65
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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Integrated Statistical System User Manual on STATsmart for RE
Page 33 of 65
2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Integrated Statistical System User Manual on STATsmart for RE
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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Integrated Statistical System User Manual on STATsmart for RE
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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Page 39 of 65
919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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Integrated Statistical System User Manual on STATsmart for RE
Page 41 of 65
9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 42 of 65
No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Table of Contents
1 PREFACE 4
11 Purpose 4
12 Acronym 4
20 INTRODUCTION 5
30 REGISTER AS MEMBER 5
40 APPROVE REGISTRATION OF MEMBER 8
50 LOG IN 10
51 Login Page 10
52 Forgot Password 11
60 LOG OUT 15
70 PORTAL CONTENTS 15
71 Landing Page 15
72 Top Navigation 18
73 Applications 19
74 Service Desk 19
75 Support 21
76 My Tray 21
77 My Profile 22
78 Related Links 23
80 PORTAL NAVIGATION 24
90 APPLICATIONS 26
91 Integrated Submission Platform (ISP) 26
911 Login 26
912 Homepage 27
913 RE Administration 28
914 User Role Maintenance 29
915 Assign New Submission Role 31
916 Search and Edit User Roles 35
917 View Audit Log 36
918 Search and View Audit Log 38
919 Reset Session and Login Attempts 39
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9110 REs Submission Process 40
9111 View Submission Obligation 41
9112 View Submission Monitoring and History 42
9113 Perform Submission 46
9114 My Tray 50
100 SUPPORT 55
101 User Administration 55
102 Managing User Profile 55
1021 Assign User to Group 58
1022 Assign Primary User 59
110 MY PROFILE 61
111 Edit My Profile 61
112 Change Password 62
113 Edit Security Questions 63
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10 PREFACE
11 Purpose
This document provides guidance for RE Users on the usage of STATsmart
Application
12 Acronym
Acronym Definition
BNM Bank Negara Malaysia
ePKI Enterprise Public Key Infrastructure
FYE Financial Year End
ISP Integrated Submission Platform
ISS Integrated Statistical System
LAN Local Area Network
OIC Officer In Charge
REs Reporting Entities
URL Uniform Resource Locator
Table 1-1 Acronym
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20 INTRODUCTION
The STATsmart application is developed by Bank Negara Malaysia (BNM) as
a centralised channel for Reporting Entities (REs) to perform submission
facilitate communication between the REs and BNM via Helpdesk and BNM
Query and access reports and other publications upon approval by BNM
Submission operations and administration including tracking and monitoring
are performed in the Integrated Submission Platform (ISP) which is accessible
via STATsmart portal (STATsmart Applications tab)
30 REGISTER AS MEMBER
Currently external user is able to register as a member of STATsmart portal
by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a
Memberrsquo function which is available from the Login page
Screen 3-1 Self-Registration Page
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Screen 3-2 Registration Application Form
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Table 3-1 Registration Application Form Description
No Action Description
1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration
1 Entity Type
2 Designation
3 Department
4 Work Area Reason for Request
5 Work Area Description
6 Email Address
7 Password
8 Verify Password
9 Title
10 Full Name
11 NRIC No
12 Passport No
13 Telephone No
14 Mobile Phone No
15 Fax No
16 Security Questions and Answers
1 All fields are compulsory except for
a Telephone Number
b Mobile Phone Number and
c Facsimile Number
User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password
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40 APPROVE REGISTRATION OF MEMBER
This function is only available to the Security Administrator (SA) of BNM and
REs If the institution has not appointed RE SA BNM SA will approve
registration of new user on behalf of the institution
Screen 4-1 My Tray Page
Step Action Description Remarks
1 To perform approval process SA must click on the ldquoMy Trayrdquo menu
Upon clicking system will direct user to My Tray page
Refer to Screen 4-1
2 Access to tabs in ldquoMy Trayrdquo page
Users are able to view the tabs available on the page are as follows
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks and
5 Alert
3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed
Refer to Screen 4-2
4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button
Upon clicking system will direct user to the approval page
5 Select ldquoRejectrdquo if to reject the registration
Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field
Refer to Screen 4-3
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Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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Integrated Statistical System User Manual on STATsmart for RE
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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9110 REs Submission Process 40
9111 View Submission Obligation 41
9112 View Submission Monitoring and History 42
9113 Perform Submission 46
9114 My Tray 50
100 SUPPORT 55
101 User Administration 55
102 Managing User Profile 55
1021 Assign User to Group 58
1022 Assign Primary User 59
110 MY PROFILE 61
111 Edit My Profile 61
112 Change Password 62
113 Edit Security Questions 63
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10 PREFACE
11 Purpose
This document provides guidance for RE Users on the usage of STATsmart
Application
12 Acronym
Acronym Definition
BNM Bank Negara Malaysia
ePKI Enterprise Public Key Infrastructure
FYE Financial Year End
ISP Integrated Submission Platform
ISS Integrated Statistical System
LAN Local Area Network
OIC Officer In Charge
REs Reporting Entities
URL Uniform Resource Locator
Table 1-1 Acronym
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20 INTRODUCTION
The STATsmart application is developed by Bank Negara Malaysia (BNM) as
a centralised channel for Reporting Entities (REs) to perform submission
facilitate communication between the REs and BNM via Helpdesk and BNM
Query and access reports and other publications upon approval by BNM
Submission operations and administration including tracking and monitoring
are performed in the Integrated Submission Platform (ISP) which is accessible
via STATsmart portal (STATsmart Applications tab)
30 REGISTER AS MEMBER
Currently external user is able to register as a member of STATsmart portal
by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a
Memberrsquo function which is available from the Login page
Screen 3-1 Self-Registration Page
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Screen 3-2 Registration Application Form
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Table 3-1 Registration Application Form Description
No Action Description
1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration
1 Entity Type
2 Designation
3 Department
4 Work Area Reason for Request
5 Work Area Description
6 Email Address
7 Password
8 Verify Password
9 Title
10 Full Name
11 NRIC No
12 Passport No
13 Telephone No
14 Mobile Phone No
15 Fax No
16 Security Questions and Answers
1 All fields are compulsory except for
a Telephone Number
b Mobile Phone Number and
c Facsimile Number
User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password
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40 APPROVE REGISTRATION OF MEMBER
This function is only available to the Security Administrator (SA) of BNM and
REs If the institution has not appointed RE SA BNM SA will approve
registration of new user on behalf of the institution
Screen 4-1 My Tray Page
Step Action Description Remarks
1 To perform approval process SA must click on the ldquoMy Trayrdquo menu
Upon clicking system will direct user to My Tray page
Refer to Screen 4-1
2 Access to tabs in ldquoMy Trayrdquo page
Users are able to view the tabs available on the page are as follows
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks and
5 Alert
3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed
Refer to Screen 4-2
4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button
Upon clicking system will direct user to the approval page
5 Select ldquoRejectrdquo if to reject the registration
Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field
Refer to Screen 4-3
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Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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10 PREFACE
11 Purpose
This document provides guidance for RE Users on the usage of STATsmart
Application
12 Acronym
Acronym Definition
BNM Bank Negara Malaysia
ePKI Enterprise Public Key Infrastructure
FYE Financial Year End
ISP Integrated Submission Platform
ISS Integrated Statistical System
LAN Local Area Network
OIC Officer In Charge
REs Reporting Entities
URL Uniform Resource Locator
Table 1-1 Acronym
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20 INTRODUCTION
The STATsmart application is developed by Bank Negara Malaysia (BNM) as
a centralised channel for Reporting Entities (REs) to perform submission
facilitate communication between the REs and BNM via Helpdesk and BNM
Query and access reports and other publications upon approval by BNM
Submission operations and administration including tracking and monitoring
are performed in the Integrated Submission Platform (ISP) which is accessible
via STATsmart portal (STATsmart Applications tab)
30 REGISTER AS MEMBER
Currently external user is able to register as a member of STATsmart portal
by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a
Memberrsquo function which is available from the Login page
Screen 3-1 Self-Registration Page
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Screen 3-2 Registration Application Form
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Table 3-1 Registration Application Form Description
No Action Description
1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration
1 Entity Type
2 Designation
3 Department
4 Work Area Reason for Request
5 Work Area Description
6 Email Address
7 Password
8 Verify Password
9 Title
10 Full Name
11 NRIC No
12 Passport No
13 Telephone No
14 Mobile Phone No
15 Fax No
16 Security Questions and Answers
1 All fields are compulsory except for
a Telephone Number
b Mobile Phone Number and
c Facsimile Number
User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password
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40 APPROVE REGISTRATION OF MEMBER
This function is only available to the Security Administrator (SA) of BNM and
REs If the institution has not appointed RE SA BNM SA will approve
registration of new user on behalf of the institution
Screen 4-1 My Tray Page
Step Action Description Remarks
1 To perform approval process SA must click on the ldquoMy Trayrdquo menu
Upon clicking system will direct user to My Tray page
Refer to Screen 4-1
2 Access to tabs in ldquoMy Trayrdquo page
Users are able to view the tabs available on the page are as follows
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks and
5 Alert
3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed
Refer to Screen 4-2
4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button
Upon clicking system will direct user to the approval page
5 Select ldquoRejectrdquo if to reject the registration
Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field
Refer to Screen 4-3
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Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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Integrated Statistical System User Manual on STATsmart for RE
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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20 INTRODUCTION
The STATsmart application is developed by Bank Negara Malaysia (BNM) as
a centralised channel for Reporting Entities (REs) to perform submission
facilitate communication between the REs and BNM via Helpdesk and BNM
Query and access reports and other publications upon approval by BNM
Submission operations and administration including tracking and monitoring
are performed in the Integrated Submission Platform (ISP) which is accessible
via STATsmart portal (STATsmart Applications tab)
30 REGISTER AS MEMBER
Currently external user is able to register as a member of STATsmart portal
by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a
Memberrsquo function which is available from the Login page
Screen 3-1 Self-Registration Page
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Screen 3-2 Registration Application Form
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Table 3-1 Registration Application Form Description
No Action Description
1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration
1 Entity Type
2 Designation
3 Department
4 Work Area Reason for Request
5 Work Area Description
6 Email Address
7 Password
8 Verify Password
9 Title
10 Full Name
11 NRIC No
12 Passport No
13 Telephone No
14 Mobile Phone No
15 Fax No
16 Security Questions and Answers
1 All fields are compulsory except for
a Telephone Number
b Mobile Phone Number and
c Facsimile Number
User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password
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40 APPROVE REGISTRATION OF MEMBER
This function is only available to the Security Administrator (SA) of BNM and
REs If the institution has not appointed RE SA BNM SA will approve
registration of new user on behalf of the institution
Screen 4-1 My Tray Page
Step Action Description Remarks
1 To perform approval process SA must click on the ldquoMy Trayrdquo menu
Upon clicking system will direct user to My Tray page
Refer to Screen 4-1
2 Access to tabs in ldquoMy Trayrdquo page
Users are able to view the tabs available on the page are as follows
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks and
5 Alert
3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed
Refer to Screen 4-2
4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button
Upon clicking system will direct user to the approval page
5 Select ldquoRejectrdquo if to reject the registration
Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field
Refer to Screen 4-3
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Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Screen 3-2 Registration Application Form
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Table 3-1 Registration Application Form Description
No Action Description
1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration
1 Entity Type
2 Designation
3 Department
4 Work Area Reason for Request
5 Work Area Description
6 Email Address
7 Password
8 Verify Password
9 Title
10 Full Name
11 NRIC No
12 Passport No
13 Telephone No
14 Mobile Phone No
15 Fax No
16 Security Questions and Answers
1 All fields are compulsory except for
a Telephone Number
b Mobile Phone Number and
c Facsimile Number
User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password
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40 APPROVE REGISTRATION OF MEMBER
This function is only available to the Security Administrator (SA) of BNM and
REs If the institution has not appointed RE SA BNM SA will approve
registration of new user on behalf of the institution
Screen 4-1 My Tray Page
Step Action Description Remarks
1 To perform approval process SA must click on the ldquoMy Trayrdquo menu
Upon clicking system will direct user to My Tray page
Refer to Screen 4-1
2 Access to tabs in ldquoMy Trayrdquo page
Users are able to view the tabs available on the page are as follows
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks and
5 Alert
3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed
Refer to Screen 4-2
4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button
Upon clicking system will direct user to the approval page
5 Select ldquoRejectrdquo if to reject the registration
Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field
Refer to Screen 4-3
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Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
CONFIDENTIAL
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
CONFIDENTIAL
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Table 3-1 Registration Application Form Description
No Action Description
1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration
1 Entity Type
2 Designation
3 Department
4 Work Area Reason for Request
5 Work Area Description
6 Email Address
7 Password
8 Verify Password
9 Title
10 Full Name
11 NRIC No
12 Passport No
13 Telephone No
14 Mobile Phone No
15 Fax No
16 Security Questions and Answers
1 All fields are compulsory except for
a Telephone Number
b Mobile Phone Number and
c Facsimile Number
User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password
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40 APPROVE REGISTRATION OF MEMBER
This function is only available to the Security Administrator (SA) of BNM and
REs If the institution has not appointed RE SA BNM SA will approve
registration of new user on behalf of the institution
Screen 4-1 My Tray Page
Step Action Description Remarks
1 To perform approval process SA must click on the ldquoMy Trayrdquo menu
Upon clicking system will direct user to My Tray page
Refer to Screen 4-1
2 Access to tabs in ldquoMy Trayrdquo page
Users are able to view the tabs available on the page are as follows
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks and
5 Alert
3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed
Refer to Screen 4-2
4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button
Upon clicking system will direct user to the approval page
5 Select ldquoRejectrdquo if to reject the registration
Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field
Refer to Screen 4-3
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Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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40 APPROVE REGISTRATION OF MEMBER
This function is only available to the Security Administrator (SA) of BNM and
REs If the institution has not appointed RE SA BNM SA will approve
registration of new user on behalf of the institution
Screen 4-1 My Tray Page
Step Action Description Remarks
1 To perform approval process SA must click on the ldquoMy Trayrdquo menu
Upon clicking system will direct user to My Tray page
Refer to Screen 4-1
2 Access to tabs in ldquoMy Trayrdquo page
Users are able to view the tabs available on the page are as follows
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks and
5 Alert
3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed
Refer to Screen 4-2
4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button
Upon clicking system will direct user to the approval page
5 Select ldquoRejectrdquo if to reject the registration
Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field
Refer to Screen 4-3
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Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
CONFIDENTIAL
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
CONFIDENTIAL
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Step Action Description Remarks
6 Select ldquoApproverdquo if to approve the registration
No remarks field will appear
7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet
8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification
Table 4-1 My Tray Description
Screen 4-2 My Tasks Tab
Screen 4-3 Approval Page
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
CONFIDENTIAL
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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50 LOG IN
There are two ways to access to STATsmart Portal
a) Via Internet (Wifi)
httpsstatsmartbnmgovmystatsmart
b) Via NWI
httpsstatsmartfinetbnmgovmystatsmart
51 Login Page
Screen 5-1 STATsmart Access Page
1) At Screen 5-1 select to log in as Reporting Entities The STATsmart
login page for RE Userrsquos access (Screen 5-2) will be shown as below
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Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 11 of 65
Screen 5-2 STATsmart Login (REs)
2) At Screen 5-2 enter the User ID and Password into the respective input
fields Note Both User ID and Password are mandatory
52 Forgot Password
Forgot Password function is available at Login page for RE users to
reset their password
The user is required to enter hisher User ID and answer at least two
security questions correctly to allow them to change the password
In case user forgets the security answers user may request their RE SA
to reset their password (refer to lsquoSupportrsquo section for details)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 12 of 65
Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
CONFIDENTIAL
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
CONFIDENTIAL
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Screen 5-3 Forgot Password
Step Action Description Remark
1 From Login page click on the ldquoForgot Passwordrdquo function
User will be directed to ldquoForgot Passwordrdquo page
Refer to Screen 5-2
2 Key-in user id and click on ldquoSubmitrdquo button
Upon clicking the security question page will be displayed
Refer to Screen 5-3
3 Answer the security question and click on ldquoSubmitrdquo button
If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed
Refer to Screen 5-4
4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button
Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed
Refer to Screen 5-5 amp Screen 5-6
Table 5-1 Forgot Password Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
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Page 42 of 65
No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Screen 5-4 Forgot Password (Security Question page)
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Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
Page 14 of 65
Screen 5-5 Forgot Password (Change Password page)
Screen 5-6 Forgot Password (Successful Message page)
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 16 of 65
Screen 7-1 Homepage
CONFIDENTIAL
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Page 17 of 65
No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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60 LOG OUT
All users have to properly log out from STATsmart portal by clicking the
lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the
system to block the user from accessing the STATsmart portal until the RE SA
clears the userrsquos session
Screen 6-1 Logout
70 PORTAL CONTENTS
71 Landing Page Upon successful log in users will be able to view the STATsmart homepage
as a landing page The available information on the homepage is specified in
Screen 7-1 and Table 7-1 below
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
CONFIDENTIAL
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Screen 7-1 Homepage
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
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No Item Description
1 Landing Page After a successful log in the user will see the landing page
2 Last Login Info Last login date and time of users
3 News and Announcement
News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content
7 Contact Us Details of BNM contact information
8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc
9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports
11 Statistical Events List of statistical events held by BNM or related to BNM
12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future
13 Data Release Calendar Schedules on availability of statistical data to REs users
14 Statistical Research Paper
List of statistical research papers
Table 7-1 Homepage Description
CONFIDENTIAL
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
CONFIDENTIAL
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
CONFIDENTIAL
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Page 22 of 65
No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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72 Top Navigation
Screen 7-2 Top Navigation
No Item Description Remark
1 The top navigation contains links for navigating to the following
1 Home
2 Applications
3 Service Desk
4 Support (Only SA can view)
5 My Tray
6 My Profile
7 Related Links
The detail descriptions are specified under the respective section of this document
The access to a particular page is depending on the access rights granted to the user
Refer to Screen 7-2
Table 7-2 Navigation Details
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
CONFIDENTIAL
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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73 Applications
Screen 7-3 Applications Page
In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90
74 Service Desk
Screen 7-4 Service Desk Page
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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Integrated Statistical System User Manual on STATsmart for RE
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Integrated Statistical System User Manual on STATsmart for RE
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
CONFIDENTIAL
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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Integrated Statistical System User Manual on STATsmart for RE
Page 42 of 65
No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Integrated Statistical System User Manual on STATsmart for RE
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
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No Action Description Remarks
1 In the Service Desk page you can navigate to the following
1 Helpdesk
2 BNM Query
3 Contact Us
1 Helpdesk
Channel to allow user to report incidents or raise queries
2 BNM Query
Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality
3 Contact Us
Details of BNM contact information
Refer to Screen 7-4
Table 7-3 Service Desk Page Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
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Page 22 of 65
No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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Integrated Statistical System User Manual on STATsmart for RE
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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Integrated Statistical System User Manual on STATsmart for RE
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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Integrated Statistical System User Manual on STATsmart for RE
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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Integrated Statistical System User Manual on STATsmart for RE
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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75 Support
Screen 7-5 Support Page
No Action Description Remarks
1 In Support page you can navigate to the following
Security Administration
The detailed functions are described under Section 100
Refer to Screen 7-5
Table 7-4 Support Page Description
76 My Tray
Screen 7-6 My Tray Page
CONFIDENTIAL
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
CONFIDENTIAL
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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Integrated Statistical System User Manual on STATsmart for RE
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
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No Action Description
Remarks
1 In My Tray page you can navigate to the following
1 Summary
2 My Tasks
3 My Requests
4 My Group Tasks
5 Alert
1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts
2 My Tasks To view and take action on tasks that has been assigned to user
3 My Requests To view list of requests which have been submitted by the users
4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff
5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group
6 Alerts To view tasks requests that are overdue
Refer to Screen 7-6
Table 7-5 My Tray Page Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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Integrated Statistical System User Manual on STATsmart for RE
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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Integrated Statistical System User Manual on STATsmart for RE
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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77 My Profile
Screen 7-7 My Profile Page
Table 7-6 My Profile Description
No Action Description Remarks
1 In My Profile page you can navigate to the following
1 Edit My Profile 2 Change Password 3 Edit Security
Questions
1 Edit My Profile To edit own profile
2 Change Password To change own password
3 Edit Security Questions Tochange security answers if forgot the password
The detailed functions are described under Section 110
Refer to Screen 7-7
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
CONFIDENTIAL
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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Integrated Statistical System User Manual on STATsmart for RE
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
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78 Related Links
Screen 7-8 Related Links Page
No ButtonField Description Remarks
1 In the Related Links page you can navigate to the following websites
1 Bank Negara Malaysia
2 Bloomberg
3 Reuters
4 Islamic Financial Services Board
5 Department of Statistics
6 KijangNet
7 Bursa Malaysia
8 Bank for International Settlements
9 International Monetary Fund
10 The World Bank
lsquoRelated Linksrsquo Page will be opened in a new window
Refer to Screen 7-8
Table 7-7 Related Links Instructions
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80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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Integrated Statistical System User Manual on STATsmart for RE
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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Integrated Statistical System User Manual on STATsmart for RE
Page 30 of 65
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
CONFIDENTIAL
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 42 of 65
No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
Page 24 of 65
80 PORTAL NAVIGATION
The portal navigation is divided into
i) Top level navigation menus
a There are a total of seven top navigation tabs (varies according to
role) Selecting one tab will show the landing page of that particular
tab and the corresponding left navigation
b Users will only see the particular top navigation tab that heshe has
been granted access Access to navigation and menus are configured
by SA of respective REs
Screen 8-1 Top Level Navigation Menus
ii) Left navigation menus
a Navigation icon (triangle icon) indicates child menus are available
b The left navigation is a three-level (parent-child-subchild) tree navigation
c The slider on the pane divider allows user to collapse the left
navigation and view the right content in full page
Screen 8-2 Left Navigation Menus
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Integrated Statistical System User Manual on STATsmart for RE
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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Integrated Statistical System User Manual on STATsmart for RE
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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Integrated Statistical System User Manual on STATsmart for RE
Page 30 of 65
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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Integrated Statistical System User Manual on STATsmart for RE
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
CONFIDENTIAL
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Integrated Statistical System User Manual on STATsmart for RE
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
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iii) Global links
Link users to Terms of Use Privacy Statement Copyright Security Policy
Disclaimer Site Map and Contact Us The content of each of these links are
self- explanatory
Screen 8-3 Global Links
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Page 26 of 65
90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
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Integrated Statistical System User Manual on STATsmart for RE
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Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
CONFIDENTIAL
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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Integrated Statistical System User Manual on STATsmart for RE
Page 30 of 65
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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Integrated Statistical System User Manual on STATsmart for RE
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
CONFIDENTIAL
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Page 26 of 65
90 APPLICATIONS
91 Integrated Submission Platform (ISP)
ISP is the platform for RE Users to perform submission operations and
administration including tracking and monitoring
This section describes the step-by-step on the usage of ISP for the above
purposes which covers
1) Screen displays ie the user interface of the ISP and
2) Process flows ie a step-by-step guide and walkthrough in navigating
through the whole system
911 Login
Screen 9-1 STATsmart Portal Homepage
1) To access to ISP select Applications at the top menu bar of
STATsmart Homepage (Screen 9-1) and select Integrated
Submission Platform (ISP) on the left navigation menu The BNM
Web Single Sign-On (Web SSO) login page (Screen 9-2) will be
displayed for first time login
CONFIDENTIAL
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Page 27 of 65
Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
CONFIDENTIAL
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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Integrated Statistical System User Manual on STATsmart for RE
Page 30 of 65
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
CONFIDENTIAL
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 27 of 65
Screen 9-2 Web Single Sign-on Login Page
2) At Screen 9-2 enter the User ID and Password in respective input
fields to access to ISP Homepage (Screen 9-3) This screen (Screen
9-2) will be displayed for first time login or upon changing the
password For subsequent login User will be redirected to ISP
Homepage without entering the Web SSO login screen
912 Homepage
This section illustrates the step-by-step guide to use ISP Upon landing at the
ISP Homepage user will see a navigation menu at the top of the page which
allows user to navigate to other functions within the platform
The ISP Homepage allows user to
1) View Announcement andor broadcast messages
2) View Pending andor Overdue Submission
3) Track the number of Pending andor Overdue Submission and
4) Access to other links
a) STATsmart Portal
b) Bank Negara Malaysia website and
c) View closed broadcast messages
The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal
CONFIDENTIAL
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Screen 9-3 ISP Homepage (REs)
913 RE Administration
This section illustrates the step-by-step guide for RE Security Administrator
(SA) to perform the following functions of operation support
1) User Role Maintenance
2) View Audit Log and
3) Reset Session and Login Attempts
Screen 9-4 RE SA Homepage
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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Integrated Statistical System User Manual on STATsmart for RE
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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914 User Role Maintenance
Description This function allows RE SA to assign submission roles
ie Submitter and Approver to the assigned obligations
Access By 1) RE SA ndash to maintain User Role(s) for all REs under
the same Entity Group
2) BNM Submission Administrator ndash to view User Role
for all REs that are tagged to the BNM OIC
Pre-requisite 1) RE Group is configured by BNM
2) Submission Obligation is configured by BNM
Table 9-1 User Role Maintenance
1) At Screen 9-4 select User Roles Maintenance from Support menu
2) User will be redirected to the User Roles Maintenance Search page as per
Screen 9-5
Screen 9-5 User Roles Maintenance Search Page
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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Integrated Statistical System User Manual on STATsmart for RE
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference
ID
Format Free text
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
3 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
4 Entity Name
Text field for user to
search for record(s)
based on Entity Name
Format Free text
5 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
6 Submission
Form Template
Text field for user to
search for record(s)
based on Submission
Form Templatersquos
name
Format Free text
7 Search Click the button to
search for record(s)
System will search
record(s) based on
the search criteria
entered by user
Type Button
8 Reset Click the button to
reset search criteria
and result
Type Button
9 Assign
Submission
Role
Click the button to
assign submission
roles
Type Button
Table 9-2 Search Page Field Descriptions
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
CONFIDENTIAL
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
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Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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915 Assign New Submission Role
Screen 9-6 User Role Maintenance Search Page
1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be
navigated to the Assign Submission Role page as per Screen 9-7
Screen 9-7 Assign Submission Role Page
No Field Description Remarks
1 Reference ID Reference ID System will generate a
reference ID when the
record is saved
2 Subject Area Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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No Field Description Remarks
3 Sub-Subject
Area
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to the entity
4 Submission
Form Template
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
5 Entity Name Dropdown for user to
select a value
Mandatory field
List of values
Based on the Entity
Group setup
6 Submission
Obligation Name
Dropdown for user to
select a value
Mandatory field
List of values
Based on the obligation
tagged to Entity
7 Add Submitter Click the button to
add submitter
Type Button
8 Add Approver Click the button to
add approver
Type Button
9 Unassign Click the button to
unassign Submitter
or Approver This
button will only
appear when there is
at least one record
has been selected
Type Button
10 Save Click the button to
save the changes
made
Type Button
11 Cancel Click the button to
cancel the changes
made and navigate
back to Search
page
Type Button
Table 9-3 Assign User Role Page Field Descriptions
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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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Integrated Statistical System User Manual on STATsmart for RE
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 33 of 65
2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Assign Submitter or Approver pop up screens (Screen 9-8)
will be shown
Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos
selection
Screen 9-8 Assign Submitter Assign Approver pop up screen
No Field Description Remarks
1 User ID Text field for user to
search for record(s)
based on User ID
Format Free text
2 Full Name Text field for user to
search for record(s)
based on Full Name
Format Free text
3 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
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Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 34 of 65
No Field Description Remarks
4 Search Click the button to
search for record(s)
System will search
record(s) based on the
search criteria entered
by user
Type Button
5 Reset Click the button to reset
search criteria and
result
Type Button
6 Assign Click the button to
assign submitter or
approver This button
will only appear when
there is at least one
record has been
selected
Type Button
7 Cancel Click the button to
cancel the changes
made and navigate
back to the caller
screen
Type Button
Table 9-4 Assign User Page Field Descriptions
1) Click on ltSearchgt button and the corresponding search results will be
displayed
2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt
button the pop up screen will be closed and user will return to Screen 9-7 the
selected record will be added to SubmitterApprover List
3) At Screen 9-8 user is allowed to perform the following
a Select a record and click on ltUnassigngt button to unassign
submitter or approver
b Click on ltSavegt to save all changes and
c Click on ltCancelgt to cancel the changes
CONFIDENTIAL
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 36 of 65
Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 37 of 65
Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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916 Search and Edit User Roles
Screen 9-9 User Role Maintenance Search Page
1) At Screen 9-9 enter the search criteria and click on ltSearchgt The
corresponding results will be displayed as per Screen 9-10
Screen 9-10 Searched Results
2) To unassign a user role select a record from the searched result(s) and click
on ltUnassign Submission Rolegt button
3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo
page as per Screen 9-11
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 37 of 65
Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
CONFIDENTIAL
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Page 38 of 65
918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
CONFIDENTIAL
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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Integrated Statistical System User Manual on STATsmart for RE
Page 44 of 65
No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 46 of 65
2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
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Screen 9-11 Edit Submission Role
4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt
button respectively Please refer to Assign New Submission Role section
(Section 915) for detailed steps to add Submitter or Approver role
5) To unassign submitter or approver for the selected obligation select a record
and click on ltUnassigngt button
6) Click on ltSavegt button to save all changes
7) Click on ltCancelgt button to cancel the changes
917 View Audit Log
Description This function allows RE SA to view Access Log and
Maintenance Log
1) Access Log ndash for login and logout activities
2) Maintenance Log ndash for usersrsquo activities
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-5 View Audit Log
1) At Screen 9-4 select View Audit Log from Support menu
2) User will be redirected to the View Audit Log Search Page as per Screen 9-12
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 37 of 65
Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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Integrated Statistical System User Manual on STATsmart for RE
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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Integrated Statistical System User Manual on STATsmart for RE
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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Integrated Statistical System User Manual on STATsmart for RE
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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Integrated Statistical System User Manual on STATsmart for RE
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
Page 37 of 65
Screen 9-12 View Audit Log Search page
No Field Description Remarks
1 Option Dropdown for user to
select a value
Mandatory field
List of values
1) Access Log
2) Maintenance Log
2 User ID Text field for user to
search for record(s)
based on User ID
Format Free Text
3 Activity Date
From
Date picker for user to
search for record(s)
based on Activity Date
range
Type Date Picker
4 Activity Date To Date picker for user to
search for record(s)
based on Activity Date
range
Format Date Picker
5 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
6 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-6 Search Page Field Descriptions
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 42 of 65
No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
CONFIDENTIAL
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Page 43 of 65
1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 51 of 65
No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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918 Search and View Audit Log
Screen 9-13 View Audit Logs Search Page
1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-14 User will be able
to view the access log and maintenance log activities based on the selection
Screen 9-14 Searched Results
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919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 39 of 65
919 Reset Session and Login Attempts
Description This function allows RE SA to reset user session and
login attempts RE SA is responsible to reset session
and login attempt for all users under the same RE
Group
1) Reset Session - to resetclear user session if user
did not logout properly
2) Reset Login Attempt - to unlock userrsquos account if
user fails to login to ISP with the correct password
more than 3 times
Access By RE SA
Pre-requisite RE Group is configured by BNM
Table 9-7 Reset Sessions and Login Attempts
2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support
menu
3) User will be redirected to the Reset Sessions amp Login Attempts Page as per
Screen 9-15
Screen 9-15 Reset Sessions amp Login Attempts Page
4) Click on ltRefreshgt button to refresh the page
5) RE SA can perform the following actions from Screen 9-15
a Reset userrsquos session ndash all active login sessions will be displayed in Session table and
b Reset userrsquos login attempts ndash all locked users will be displayed in Login
Attempts table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 41 of 65
9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 42 of 65
No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 43 of 65
1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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Integrated Statistical System User Manual on STATsmart for RE
Page 44 of 65
No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 46 of 65
2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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Integrated Statistical System User Manual on STATsmart for RE
Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 40 of 65
6) Click on ltReset Sessiongt button of the desired user to clear hisher login
session
7) Click on ltReset Attemptsgt button to unlock userrsquos account
9110 REs Submission Process
This section illustrates the step-by-step guide for RE Users (Submitter andor
Approver) to perform submission to BNM via ISP The following are the functions
accessible by the users in order to submit statistics reports to BNM
1) View Submission Obligation
2) View Submission Monitoring and History
3) Perform Submission and
4) My Tray
Screen 9-16 RE Submitter Homepage
Screen 9-17 RE Approver Homepage
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 41 of 65
9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 42 of 65
No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 43 of 65
1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 46 of 65
2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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9111 View Submission Obligation
Description This function allows RE Users to download form template
and perform submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-8 View Submission Obligation
1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from
Operation menu
2) User will be redirected to the View Submission Obligation Landing Page as
per Screen 9-18
Screen 9-18 View Submission Obligation Landing Page
No Field Description Remarks
1 Subject Area Text field for user to
search for record(s)
based on Subject Area
Format Free text
2 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
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No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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Integrated Statistical System User Manual on STATsmart for RE
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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Integrated Statistical System User Manual on STATsmart for RE
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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Integrated Statistical System User Manual on STATsmart for RE
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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Integrated Statistical System User Manual on STATsmart for RE
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
Page 42 of 65
No Field Description Remarks
3 Submission
Obligation Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Template Name Text field for user to
search for record(s)
based on Template
Name
Format Free text
5 Search Click the button to
search for record(s)
System will search
record(s) based on
information entered by
user
Type Button
6 Reset Click the button to reset
search criteria and
result
Type Button
7 Download Click the button to
download form
template
Type Button
Table 9-9 View Submission Obligation Landing Page Field Descriptions
3) Click on ltDownloadgt button to download submission form template
4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step
9112 View Submission Monitoring and History
Description This function allows RE Users to monitor submission
status
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
3) User has performed submission
Table 9-10 View Submission Monitoring and History
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 43 of 65
1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 44 of 65
No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 45 of 65
No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 46 of 65
2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
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Page 49 of 65
No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 50 of 65
9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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Integrated Statistical System User Manual on STATsmart for RE
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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Integrated Statistical System User Manual on STATsmart for RE
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 43 of 65
1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and
History from Monitoring menu
2) User will be redirected to the View Submission Monitoring and History Search
Page as per Screen 9-19
Screen 9-19 View Submission Monitoring and History Search Page
No Field Description Remarks
1 Industry Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
2 Subject Area Dropdown for user to
select a value
List of values
As maintained at
Business Parameter
Maintenance
3 Submission
Obligation
Name
Text field for user to
search for record(s)
based on Submission
Obligation Name
Format Free text
4 Submission
Form Name
Text field for user to
search for record(s)
based on Submission
Form Name
Format Free text
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 44 of 65
No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 45 of 65
No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 46 of 65
2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 50 of 65
9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
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Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
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Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
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Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
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Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
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Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
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Integrated Statistical System User Manual on STATsmart for RE
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No Field Description Remarks
5 Entity Name Text field for user to
search for record(s)
based on Entity Name
Format Free text
6 Frequency Dropdown for user to
select a value
List of values
1) Ad hoc
2) Annually
3) Daily
4) Half-yearly
5) Monthly
6) Monthly-Weekly
7) Odd Quarterly
8) Quarterly and
9) Yearly
7 Submission
Date From
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
8 Submission
Date To
Date picker for user to
search for record(s)
based on Submission
Date range
Format Date Picker
9 Reporting
Date From
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
10 Reporting
Date To
Date picker for user to
search for record(s)
based on Reporting
Date range
Format Date Picker
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No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
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2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
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1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
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No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
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No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
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9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
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No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
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4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
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7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
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9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
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Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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Integrated Statistical System User Manual on STATsmart for RE
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1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
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Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 45 of 65
No Field Description Remarks
11 Submission
Status
Dropdown for user to
select a value
List of values
1) Accepted
2) Available
3) Closed
4) Failed Submission
5) Failed Validation
6) In Progress
7) Internal Error and
8) Pass Validation -
Pending Approval
12 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
user
Type Button
13 Reset Click the button to
reset search criteria
and result
Type Button
Table 9-11 View Submission Monitoring and History Search Page Field Descriptions
1) At Screen 9-19 enter search criteria and click on ltSearchgt button The
corresponding search result will be displayed as per Screen 9-20
Screen 9-20 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 46 of 65
2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 49 of 65
No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 50 of 65
9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 51 of 65
No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 46 of 65
2) There are two tabs which distinguish the list of submission obligations by status
as follow
a Submission Obligation Pending ndash shows all records that are pending
submission or unsuccessful submission and
b Submission Obligation History ndash shows all records that have been
successfully submitted to BNM
3) In both tabs double click on each of the record to view the submission details
Screen 9-21 will be displayed
Screen 9-21 Submission Details
4) Click on ltPerform Submissiongt button to perform submission For detailed
steps please refer to Perform Submission section (Section 9113)
5) Click on ltBackgt button to navigate back to search page (Screen 9-19)
9113 Perform Submission
Description This function allows RE Users to perform obligated
submission
Access By 1) RE Submitter
2) RE Approver
Pre-requisite 1) Obligation has been setup by BNM
2) User Role has been setup by RE SA
Table 9-12 Perform Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 49 of 65
No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 50 of 65
9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 51 of 65
No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 47 of 65
1) User is allowed to perform submission from the following modules
a) View Submission Obligation (Section 9111) and
b) View Submission Monitoring and History (Section 9112)
2) To perform submission select an obligation and double click on it either from
Screen 9-18 or Screen 9-19
3) User will be redirected to Perform Submission page as per Screen 9-22
Screen 9-22 Perform Submission
No Field Description Remarks
1 Submission
Obligation Name
Display submission
obligation which has
been selected by user
Format Display
Field
2 Submission Form
Template
Display the
corresponding
submission form
template which has been
selected by user
Format Display
Field
3 Version No Display form version
number
Format Display
Field
4 Frequency Display frequency Format Display
Field
5 Effective Start
Date
Display effective start
date of the obligation
Format Display
Field
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 49 of 65
No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 50 of 65
9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 51 of 65
No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 48 of 65
No Field Description Remarks
6 Effective End Date Display effective end
date of the obligation
Format Display
Field
7 Entity Name Display entity name Format Display
Field
8 Reporting Month Dropdown for user to
select a value
List of values
January to
December
9 Reporting Year Dropdown for user to
select a value
List of values
Calculated on the
preconfigured
system parameter
10 Deadline Display based on the
selected reporting period
Format Display
Field
11 Submission Period
Start Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
12 Submission Period
End Date
Display based on the
selected reporting period
It is editable if the report
is FYE report
Format Display
Field
13 Submission File Display the browsed
submission file
Format Display
Field
14 Browse Click the button to
browse submission file to
be attached
Type Button
15 Remove Click the button to
remove attached file
Type Button
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 49 of 65
No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 50 of 65
9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 51 of 65
No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 49 of 65
No Field Description Remarks
16 Submit for
Validation
Click the button to submit
report for validation
Type Button
17 Cancel Click the button to cancel
submission
Type Button
Table 9-13 Perform Submission Field Descriptions
4) Fill in the mandatory input field and attach a report
5) Click on ltSubmit for Validationgt button to submit the report System will perform
Tier 1 validation (intra and inter form validations) once the report is submitted
User can monitor the submission status via View Submission Monitoring and
History module This function is only applicable to certain type of submission
6) There are two outcomes from the validation process
a) Submission is considered as unsuccessful if Tier 1 validation fails REs are
required to resubmit as the submission has not been accepted by BNM
The validation error report is retrievable in View Submission Monitoring and
History (Section 9112)
b) System will route the submission to the RE Approver if Tier 1 validation
passes The submission is considered successful and accepted by BNM
upon approval by the RE Approver
7) Once the submission is accepted by the system Tier 2 validation (inter form
variancethreshold validation) will be carried out and Tier 2 validation error
report will be generated The Tier 2 validation error report is retrievable in View
Submission Monitoring and History (Section 9112) and BNM Query This
function is only applicable to certain type of submission Please note that the
submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2
validation REs are responsible to provide the justification based on the BNM
Query within the specific deadline given
8) Click on ltCancelgt button to cancel submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 50 of 65
9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 51 of 65
No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
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Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
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Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 50 of 65
9114 My Tray
Description This function allows RE Approver to approve or reject a
submission before submitting to BNM Task will be created
under My Tray upon submission of report by RE
Submitter My Tray will only display the report which has
passed Tier 1 validation
Access By RE Approver
Pre-requisite 1) Submitter has submitted a report for validation
2) Submitted report passed Tier 1 validation
Table 9-14 My Tray
1) At Screen 9-3 select My Tray from the menu bar
2) User will be redirected to the My Tray Search Page as per Screen 9-23
Screen 9-23 My Tray Search Page
No Field Description Remarks
1 Reference ID Text field for user to
search for record(s)
based on Reference ID
Format Free text
2 Work Status Dropdown for user to
select a value
List of values
1) New
2) In Progress
3) Rejected
4) Completed and
5) Overdue
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 51 of 65
No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
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Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 51 of 65
No Field Description Remarks
3 Due Date From Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
4 Due Date To Date picker for user to
search for record(s)
based on Due Date
range
Format Date Picker
5 Organisation Text field for user to
search for record(s)
based on Organisation
Format Free text
6 Search Click the button to
search for record(s)
System will search
record(s) based on
criteria specified by
users
Type Button
7 Reset Click the button to reset
search criteria and
result
Type Button
Table 9-15 My Tray Search Page Field Descriptions
3) At Screen 9-23 enter search criteria and click on ltSearchgt button The
corresponding results will be displayed as per Screen 9-24
Screen 9-24 Searched Results
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 52 of 65
4) Select on a record and click on to act on the record The details of
the selected record will be displayed as per Screen 9-25
Screen 9-25 Submission Details
5) Click on ltApprovegt button to approve the submission
6) For late submission user is required to input the late submission reason
(Screen 9-26)
Screen 9-26 Reason for Late Submission
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 53 of 65
7) For resubmission user is required to input resubmission reason and attach
resubmission document (Screen 9-27) Please note that resubmission
document is mandatory
Screen 9-27 Reason for Resubmission
8) For submission with Digital Signature user needs to perform the following
steps in the pop up screen (Screen 9-28)
a) Insert the ePKI token and enter the correct password
b) Click on ltFetch Submission and Signgt button for verification purpose
c) Click on ltOKgt button after verification has taken place
Screen 9-28 Digital Signature
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 54 of 65
9) Click on ltRejectgt button to reject the submission Approver is required to
input the reason for the rejection as per Screen 9-29
Screen 9-29 Reject Submission
10) Click on Cancel button to cancel the approval process
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 55 of 65
100 SUPPORT
Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA
101 User Administration
Each RE will appoint its SA to administer user access for its own institution
However REs are also allowed to appoint the same SA to manage user
access across entities within the same group eg RE1 may appoint same SA
to manage RE1 INV and RE1 ISL users In this situation BNM SA should be
informed to configure the grouping in the system
102 Managing User Profile
RE SA is allowed to manage user profiles by performing the following actions
1) Revoke
2) Block
3) Reset password and
4) Clear session
Screen 10-1 Manage User Profile
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 56 of 65
Step Action Description
1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile
SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user
Table 10-1 Manage External User Profile
Screen 10-2 Manage User Profile (Edit Page)
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 57 of 65
Step Action Description Remarks
1 Click on ldquoEditrdquo button to edit the selected user
Upon clicking the edit page will be displayed
Refer to Screen 10-1
2 Update the userrsquos details and click on ldquoOkrdquo button
Upon clicking the details for the user will be updated
User ID Community Institution Type Institution Name Status and Session are read-only items
Refer to Screen 10-2
3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button
4 ldquoBlockrdquo button
Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button
RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button
5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved
6 ldquoReset Passwordrdquo button
RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password
7 ldquoClear Sessionrdquo button
In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login
Table 10-3 Manage User Profile Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 58 of 65
1021 Assign User to Group
RE SA is allowed to assign or unassign users to group depending on
userrsquos access rights
Screen 10-2 Assign User to Group
Step Action Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group
Upon clicking the ldquoAssign User to Grouprdquo page will be displayed
2 Key in the userrsquos information in the filtration box to search the user and press Enter
The selected users will be displayed in the list
3 Select one user from the ldquoList of Usersrdquo table
The selected user will be highlighted
4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button
Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 59 of 65
Step Action Description
5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved
6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button
Upon clicking the selected user group will be removed
Table 10-4 Assign User to Group
1022 Assign Primary User
This function is available to BNM SA or RE SA RE SA can only view
users of their own institution
Screen 10-3 Assign Primary User
Step ButtonField Description
1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User
Upon clicking the ldquoAssign Primary Userrdquo page will be displayed
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 60 of 65
Step ButtonField Description
2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user
Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo
If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set
3 Select the same user and click on ldquoRemove Primary Userrdquo button
Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo
Table 10-5 Manage User Profile Instructions
Note If REs have one primary user and wish to add another user as
primary user without removing the existing primary user a message
will be displayed (refer to Screen 10-4)
Screen 10-4 Assign Primary User Message
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 61 of 65
110 MY PROFILE
RE users may edit their own profile such as full name designation
department and etc change their password and edit their security answers
111 Edit My Profile
Screen 11-1 My Profile
Step Action Description
1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu
Upon clicking the user profiles will be displayed at the right page
2 Fill in the details and click on the ldquoSaverdquo button to save the new update
Community Industry Type Industry Name Work Area Description and Email Address are read only field
Upon clicking the new updated details will be saved
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 62 of 65
Step Action Description
3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user
Table 11-1 My Profile Description
112 Change Password
All RE users can change their own passwords anytime from lsquoMy Profilersquo page
Screen 11-2 Change Password
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 63 of 65
Step Action Description Remarks
1 Click on the userrsquos name on top navigation menu then click Change Password from left menu
Upon clicking the ldquoChange Passwordrdquo page will be displayed
2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field
Password entered must follow the note provided
3 Click on ldquoSaverdquo button to save the transaction
Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately
Table 11-2 Change Password Instructions
113 Edit Security Questions
All RE users can change their security answers anytime from lsquoMy Profilersquo page
Screen 11-3 Edit Security Questions
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description
CONFIDENTIAL
Integrated Statistical System User Manual on STATsmart for RE
Page 64 of 65
Step Action Description
1 Click on userrsquos name at navigation menu and then click at Edit Security Questions
The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here
2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed
3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed
Table 11-3 Edit Security Questions Description