Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1....

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Issued on: 30 June 2020 BNM/RH/PD 030-10 Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed life insurers 5. Licensed family takaful operators 6. Prescribed development financial institutions 7. Licensed money-changing operators 8. Licensed remittance service providers 9. Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

Transcript of Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1....

Page 1: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Issued on 30 June 2020 BNMRHPD 030-10

Electronic Know-Your-Customer (e-KYC)

Applicable to- 1 Licensed banks 2 Licensed investment banks 3 Licensed Islamic banks 4 Licensed life insurers 5 Licensed family takaful operators 6 Prescribed development financial institutions 7 Licensed money-changing operators 8 Licensed remittance service providers 9 Approved non-bank issuers of designated payment instruments and designated Islamic payment

instruments

Electronic Know-Your-Customer (e-KYC)

Issued on 30 June 2020

TABLE OF CONTENTS

Part A Overview 1

1 Introduction 1

2 Applicability 1

3 Legal provisions 1

4 Effective date 2

5 Interpretation 2

6 Related legal instruments and policy documents 3

PART B POLICY REQUIREMENTS 5

7 e-KYC implementation 5

8 Reporting requirements 7

PART C REGULATORY PROCESS 9

9 Notification for licensed persons and prescribed development financial institutions 9

10 Approval for licensed money-changing operators licensed remittance service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments 9

11 Enforcement 10

APPENDICES 11

Appendix 1 False Acceptance Rate 11

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products 13

Appendix 3 Reporting template 14

Appendix 4 Information required for submission 17

Appendix 5 Submission instructions 18

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PART A OVERVIEW

1 Introduction

11 The digitalisation of identification and verification processes is an important

enabler to increase the convenience and reach as well as lower the costs of financial services A key aspect of digitalisation entails the delivery of end-to-end financial solutions through online and mobile channels supported by the adoption of financial technology

12 The digitalisation process if not effectively managed can become a source of risk to a financial institution and can undermine the integrity of financial transactions The Bank expects the outcome of e-KYC technology adoption in the financial sector to include uncompromised accuracy in customer identification and verification along with an ongoing assessment of the robustness of the technology application

13 This policy document sets out the minimum requirements and standards that a

financial institution as defined in paragraph 52 must observe in implementing e-KYC for the identification and verification of individuals The requirements outlined in this policy document are aimed at- (i) enabling safe and secure application of e-KYC technology in the financial

sector (ii) facilitating the Bankrsquos continued ability to carry out effective supervisory

oversight over financial institutions and (iii) ensuring effective Anti-Money Laundering and Counter Financing of

Terrorism (AMLCFT) control measures 2 Applicability

21 This policy document is applicable to all financial institutions as defined in

paragraph 52

22 This policy document shall not apply to agent banking channels governed under the policy document on Agent Banking dated 30 April 2015

3 Legal provisions

31 This policy document is issued pursuant to-

(i) sections 47(1) and 261(1) of the Financial Services Act 2013 (FSA) (ii) sections 57(1) and 272 of the Islamic Financial Services Act 2013 (IFSA) (iii) sections 41(1)126 and 123A of the Development Financial Institutions Act

2002 (DFIA) (iv) sections 74 of the Money Services Business Act 2011 (MSBA) and (v) sections 16 and 83 of the Anti-Money Laundering Anti-Terrorism

Financing and Proceeds of Unlawful Activities 2001 Act (AMLA)

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4 Effective date

41 This policy document comes into effect on 30 June 2020

5 Interpretation

51 The terms and expressions in this policy document shall have the same meaning assigned to them in the FSA IFSA DFIA AMLA and MSBA unless otherwise stated

52 For the purposes of this document-

ldquoSrdquo denotes a standard an obligation a requirement specification direction condition and any interpretative supplemental and transitional provisions that must be complied with Non-compliance may result in enforcement action ldquoGrdquo denotes guidance which may consist of statements or information intended to promote common understanding and advice or recommendations that are encouraged to be adopted ldquothe Bankrdquo means Bank Negara Malaysia

ldquofinancial institutionrdquo refers to- (i) a licensed bank investment bank and life insurer under the FSA (ii) a licensed Islamic bank and licensed family takaful operator under the

IFSA (iii) a prescribed development financial institution under the DFIA (iv) an approved non-bank issuer of designated payment instruments under

the FSA (v) an approved non-bank issuer of designated Islamic payment instruments

under the IFSA and (vi) a licensed money-changing operator andor a licensed remittance service

provider under the MSBA

ldquobiometricrdquo refers to a unique physical feature of a person based on a certain aspect of the personrsquos biology These include facial features fingerprints or retinal patterns ldquoBoardrdquo in relation to a company refers to- (i) directors of the company who number not less than the required quorum

acting as a board of directors or (ii) if the company has only one director that director ldquocustomerrdquo refers to both account holder and non-account holder The term also refers to a client For the life insurance and family takaful sector ldquocustomerrdquo refers to parties

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related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected

6 Related legal instruments and policy documents

61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted

Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020

1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document

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(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated

17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15

May 2015

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PART B POLICY REQUIREMENTS

7 e-KYC implementation

Roles and responsibilities of the Board

S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board

approval (ii) variations or exceptions to existing e-KYC related products or methods

that require subsequent Board approval and (iii) other instances that require Board approval

S 72 The Board shall set and ensure the effective implementation of appropriate

policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks

Identification and verification through e-KYC

S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective

S 74 A financial institution shall adopt an appropriate combination of authentication

factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service

G 75 In respect of paragraph 74 a financial institution should have regard to the

three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system

G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by

the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising

biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer

verification is authentic by utilising appropriate fraud detection mechanisms andor

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(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection

Use of artificial intelligence machine learning or other forms of predictive

algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other

forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention

S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated

with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification

S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution

a financial institution shall take steps to minimise the overall False Acceptance

Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In

measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12

Reliance on human representatives

G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices

G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both

machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances

S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted

solely by a human representative a financial institution shall give due regard to

2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710

3 By virtue of audits that are conducted under Appendix 1

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situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

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Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

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PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

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payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

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APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

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Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

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Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

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Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

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2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

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3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

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Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

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Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

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PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

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follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

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PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

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2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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Integrated Statistical System User Manual on STATsmart for RE

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 35 of 65

916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 38 of 65

918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

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Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

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Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

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Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 2: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC)

Issued on 30 June 2020

TABLE OF CONTENTS

Part A Overview 1

1 Introduction 1

2 Applicability 1

3 Legal provisions 1

4 Effective date 2

5 Interpretation 2

6 Related legal instruments and policy documents 3

PART B POLICY REQUIREMENTS 5

7 e-KYC implementation 5

8 Reporting requirements 7

PART C REGULATORY PROCESS 9

9 Notification for licensed persons and prescribed development financial institutions 9

10 Approval for licensed money-changing operators licensed remittance service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments 9

11 Enforcement 10

APPENDICES 11

Appendix 1 False Acceptance Rate 11

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products 13

Appendix 3 Reporting template 14

Appendix 4 Information required for submission 17

Appendix 5 Submission instructions 18

Electronic Know-Your-Customer (e-KYC) 1 of 24

Issued on 30 June 2020

PART A OVERVIEW

1 Introduction

11 The digitalisation of identification and verification processes is an important

enabler to increase the convenience and reach as well as lower the costs of financial services A key aspect of digitalisation entails the delivery of end-to-end financial solutions through online and mobile channels supported by the adoption of financial technology

12 The digitalisation process if not effectively managed can become a source of risk to a financial institution and can undermine the integrity of financial transactions The Bank expects the outcome of e-KYC technology adoption in the financial sector to include uncompromised accuracy in customer identification and verification along with an ongoing assessment of the robustness of the technology application

13 This policy document sets out the minimum requirements and standards that a

financial institution as defined in paragraph 52 must observe in implementing e-KYC for the identification and verification of individuals The requirements outlined in this policy document are aimed at- (i) enabling safe and secure application of e-KYC technology in the financial

sector (ii) facilitating the Bankrsquos continued ability to carry out effective supervisory

oversight over financial institutions and (iii) ensuring effective Anti-Money Laundering and Counter Financing of

Terrorism (AMLCFT) control measures 2 Applicability

21 This policy document is applicable to all financial institutions as defined in

paragraph 52

22 This policy document shall not apply to agent banking channels governed under the policy document on Agent Banking dated 30 April 2015

3 Legal provisions

31 This policy document is issued pursuant to-

(i) sections 47(1) and 261(1) of the Financial Services Act 2013 (FSA) (ii) sections 57(1) and 272 of the Islamic Financial Services Act 2013 (IFSA) (iii) sections 41(1)126 and 123A of the Development Financial Institutions Act

2002 (DFIA) (iv) sections 74 of the Money Services Business Act 2011 (MSBA) and (v) sections 16 and 83 of the Anti-Money Laundering Anti-Terrorism

Financing and Proceeds of Unlawful Activities 2001 Act (AMLA)

Electronic Know-Your-Customer (e-KYC) 2 of 24

Issued on 30 June 2020

4 Effective date

41 This policy document comes into effect on 30 June 2020

5 Interpretation

51 The terms and expressions in this policy document shall have the same meaning assigned to them in the FSA IFSA DFIA AMLA and MSBA unless otherwise stated

52 For the purposes of this document-

ldquoSrdquo denotes a standard an obligation a requirement specification direction condition and any interpretative supplemental and transitional provisions that must be complied with Non-compliance may result in enforcement action ldquoGrdquo denotes guidance which may consist of statements or information intended to promote common understanding and advice or recommendations that are encouraged to be adopted ldquothe Bankrdquo means Bank Negara Malaysia

ldquofinancial institutionrdquo refers to- (i) a licensed bank investment bank and life insurer under the FSA (ii) a licensed Islamic bank and licensed family takaful operator under the

IFSA (iii) a prescribed development financial institution under the DFIA (iv) an approved non-bank issuer of designated payment instruments under

the FSA (v) an approved non-bank issuer of designated Islamic payment instruments

under the IFSA and (vi) a licensed money-changing operator andor a licensed remittance service

provider under the MSBA

ldquobiometricrdquo refers to a unique physical feature of a person based on a certain aspect of the personrsquos biology These include facial features fingerprints or retinal patterns ldquoBoardrdquo in relation to a company refers to- (i) directors of the company who number not less than the required quorum

acting as a board of directors or (ii) if the company has only one director that director ldquocustomerrdquo refers to both account holder and non-account holder The term also refers to a client For the life insurance and family takaful sector ldquocustomerrdquo refers to parties

Electronic Know-Your-Customer (e-KYC) 3 of 24

Issued on 30 June 2020

related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected

6 Related legal instruments and policy documents

61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted

Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020

1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document

Electronic Know-Your-Customer (e-KYC) 4 of 24

Issued on 30 June 2020

(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated

17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15

May 2015

Electronic Know-Your-Customer (e-KYC) 5 of 24

Issued on 30 June 2020

PART B POLICY REQUIREMENTS

7 e-KYC implementation

Roles and responsibilities of the Board

S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board

approval (ii) variations or exceptions to existing e-KYC related products or methods

that require subsequent Board approval and (iii) other instances that require Board approval

S 72 The Board shall set and ensure the effective implementation of appropriate

policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks

Identification and verification through e-KYC

S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective

S 74 A financial institution shall adopt an appropriate combination of authentication

factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service

G 75 In respect of paragraph 74 a financial institution should have regard to the

three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system

G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by

the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising

biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer

verification is authentic by utilising appropriate fraud detection mechanisms andor

Electronic Know-Your-Customer (e-KYC) 6 of 24

Issued on 30 June 2020

(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection

Use of artificial intelligence machine learning or other forms of predictive

algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other

forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention

S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated

with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification

S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution

a financial institution shall take steps to minimise the overall False Acceptance

Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In

measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12

Reliance on human representatives

G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices

G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both

machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances

S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted

solely by a human representative a financial institution shall give due regard to

2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710

3 By virtue of audits that are conducted under Appendix 1

Electronic Know-Your-Customer (e-KYC) 7 of 24

Issued on 30 June 2020

situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

Page 3 of 65

9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 3: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 1 of 24

Issued on 30 June 2020

PART A OVERVIEW

1 Introduction

11 The digitalisation of identification and verification processes is an important

enabler to increase the convenience and reach as well as lower the costs of financial services A key aspect of digitalisation entails the delivery of end-to-end financial solutions through online and mobile channels supported by the adoption of financial technology

12 The digitalisation process if not effectively managed can become a source of risk to a financial institution and can undermine the integrity of financial transactions The Bank expects the outcome of e-KYC technology adoption in the financial sector to include uncompromised accuracy in customer identification and verification along with an ongoing assessment of the robustness of the technology application

13 This policy document sets out the minimum requirements and standards that a

financial institution as defined in paragraph 52 must observe in implementing e-KYC for the identification and verification of individuals The requirements outlined in this policy document are aimed at- (i) enabling safe and secure application of e-KYC technology in the financial

sector (ii) facilitating the Bankrsquos continued ability to carry out effective supervisory

oversight over financial institutions and (iii) ensuring effective Anti-Money Laundering and Counter Financing of

Terrorism (AMLCFT) control measures 2 Applicability

21 This policy document is applicable to all financial institutions as defined in

paragraph 52

22 This policy document shall not apply to agent banking channels governed under the policy document on Agent Banking dated 30 April 2015

3 Legal provisions

31 This policy document is issued pursuant to-

(i) sections 47(1) and 261(1) of the Financial Services Act 2013 (FSA) (ii) sections 57(1) and 272 of the Islamic Financial Services Act 2013 (IFSA) (iii) sections 41(1)126 and 123A of the Development Financial Institutions Act

2002 (DFIA) (iv) sections 74 of the Money Services Business Act 2011 (MSBA) and (v) sections 16 and 83 of the Anti-Money Laundering Anti-Terrorism

Financing and Proceeds of Unlawful Activities 2001 Act (AMLA)

Electronic Know-Your-Customer (e-KYC) 2 of 24

Issued on 30 June 2020

4 Effective date

41 This policy document comes into effect on 30 June 2020

5 Interpretation

51 The terms and expressions in this policy document shall have the same meaning assigned to them in the FSA IFSA DFIA AMLA and MSBA unless otherwise stated

52 For the purposes of this document-

ldquoSrdquo denotes a standard an obligation a requirement specification direction condition and any interpretative supplemental and transitional provisions that must be complied with Non-compliance may result in enforcement action ldquoGrdquo denotes guidance which may consist of statements or information intended to promote common understanding and advice or recommendations that are encouraged to be adopted ldquothe Bankrdquo means Bank Negara Malaysia

ldquofinancial institutionrdquo refers to- (i) a licensed bank investment bank and life insurer under the FSA (ii) a licensed Islamic bank and licensed family takaful operator under the

IFSA (iii) a prescribed development financial institution under the DFIA (iv) an approved non-bank issuer of designated payment instruments under

the FSA (v) an approved non-bank issuer of designated Islamic payment instruments

under the IFSA and (vi) a licensed money-changing operator andor a licensed remittance service

provider under the MSBA

ldquobiometricrdquo refers to a unique physical feature of a person based on a certain aspect of the personrsquos biology These include facial features fingerprints or retinal patterns ldquoBoardrdquo in relation to a company refers to- (i) directors of the company who number not less than the required quorum

acting as a board of directors or (ii) if the company has only one director that director ldquocustomerrdquo refers to both account holder and non-account holder The term also refers to a client For the life insurance and family takaful sector ldquocustomerrdquo refers to parties

Electronic Know-Your-Customer (e-KYC) 3 of 24

Issued on 30 June 2020

related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected

6 Related legal instruments and policy documents

61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted

Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020

1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document

Electronic Know-Your-Customer (e-KYC) 4 of 24

Issued on 30 June 2020

(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated

17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15

May 2015

Electronic Know-Your-Customer (e-KYC) 5 of 24

Issued on 30 June 2020

PART B POLICY REQUIREMENTS

7 e-KYC implementation

Roles and responsibilities of the Board

S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board

approval (ii) variations or exceptions to existing e-KYC related products or methods

that require subsequent Board approval and (iii) other instances that require Board approval

S 72 The Board shall set and ensure the effective implementation of appropriate

policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks

Identification and verification through e-KYC

S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective

S 74 A financial institution shall adopt an appropriate combination of authentication

factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service

G 75 In respect of paragraph 74 a financial institution should have regard to the

three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system

G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by

the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising

biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer

verification is authentic by utilising appropriate fraud detection mechanisms andor

Electronic Know-Your-Customer (e-KYC) 6 of 24

Issued on 30 June 2020

(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection

Use of artificial intelligence machine learning or other forms of predictive

algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other

forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention

S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated

with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification

S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution

a financial institution shall take steps to minimise the overall False Acceptance

Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In

measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12

Reliance on human representatives

G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices

G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both

machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances

S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted

solely by a human representative a financial institution shall give due regard to

2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710

3 By virtue of audits that are conducted under Appendix 1

Electronic Know-Your-Customer (e-KYC) 7 of 24

Issued on 30 June 2020

situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

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Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 4: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 2 of 24

Issued on 30 June 2020

4 Effective date

41 This policy document comes into effect on 30 June 2020

5 Interpretation

51 The terms and expressions in this policy document shall have the same meaning assigned to them in the FSA IFSA DFIA AMLA and MSBA unless otherwise stated

52 For the purposes of this document-

ldquoSrdquo denotes a standard an obligation a requirement specification direction condition and any interpretative supplemental and transitional provisions that must be complied with Non-compliance may result in enforcement action ldquoGrdquo denotes guidance which may consist of statements or information intended to promote common understanding and advice or recommendations that are encouraged to be adopted ldquothe Bankrdquo means Bank Negara Malaysia

ldquofinancial institutionrdquo refers to- (i) a licensed bank investment bank and life insurer under the FSA (ii) a licensed Islamic bank and licensed family takaful operator under the

IFSA (iii) a prescribed development financial institution under the DFIA (iv) an approved non-bank issuer of designated payment instruments under

the FSA (v) an approved non-bank issuer of designated Islamic payment instruments

under the IFSA and (vi) a licensed money-changing operator andor a licensed remittance service

provider under the MSBA

ldquobiometricrdquo refers to a unique physical feature of a person based on a certain aspect of the personrsquos biology These include facial features fingerprints or retinal patterns ldquoBoardrdquo in relation to a company refers to- (i) directors of the company who number not less than the required quorum

acting as a board of directors or (ii) if the company has only one director that director ldquocustomerrdquo refers to both account holder and non-account holder The term also refers to a client For the life insurance and family takaful sector ldquocustomerrdquo refers to parties

Electronic Know-Your-Customer (e-KYC) 3 of 24

Issued on 30 June 2020

related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected

6 Related legal instruments and policy documents

61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted

Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020

1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document

Electronic Know-Your-Customer (e-KYC) 4 of 24

Issued on 30 June 2020

(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated

17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15

May 2015

Electronic Know-Your-Customer (e-KYC) 5 of 24

Issued on 30 June 2020

PART B POLICY REQUIREMENTS

7 e-KYC implementation

Roles and responsibilities of the Board

S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board

approval (ii) variations or exceptions to existing e-KYC related products or methods

that require subsequent Board approval and (iii) other instances that require Board approval

S 72 The Board shall set and ensure the effective implementation of appropriate

policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks

Identification and verification through e-KYC

S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective

S 74 A financial institution shall adopt an appropriate combination of authentication

factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service

G 75 In respect of paragraph 74 a financial institution should have regard to the

three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system

G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by

the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising

biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer

verification is authentic by utilising appropriate fraud detection mechanisms andor

Electronic Know-Your-Customer (e-KYC) 6 of 24

Issued on 30 June 2020

(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection

Use of artificial intelligence machine learning or other forms of predictive

algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other

forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention

S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated

with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification

S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution

a financial institution shall take steps to minimise the overall False Acceptance

Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In

measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12

Reliance on human representatives

G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices

G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both

machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances

S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted

solely by a human representative a financial institution shall give due regard to

2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710

3 By virtue of audits that are conducted under Appendix 1

Electronic Know-Your-Customer (e-KYC) 7 of 24

Issued on 30 June 2020

situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 3 of 65

9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 5: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 3 of 24

Issued on 30 June 2020

related to an insurancetakaful contract including potential parties such as proposerpolicyholderpolicy owner payor assignee and company representative but does not include insurance agent In the case of group policies ldquocustomerrdquo refers to the master policy holder that is the owner of the master policy issued or intended to be issued In addition for money service business ldquocustomerrdquo refers to a person for whom the licensee undertakes or intends to undertake business transactions ldquoelectronic Know-Your-Customer (e-KYC)rdquo means establishing business relationships and conducting customer due diligence (CDD) 1 by way of electronic means including online channel and mobile channel ldquoFalse Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution accepted and verified an identity when said identity should have been rejected These include cases of false or unclear identities forged or tampered documents and unclear images that were wrongly accepted ldquoFalse Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution wrongly rejected and did not verify an identity when it should have been accepted These include cases of genuine identities or documents that were wrongly rejected ldquoTrue Positiverdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly accepted and verified an identity These include cases of genuine identities or documents that were rightly accepted ldquoTrue Negativerdquo refers to identification and verification cases processed under e-KYC solutions in which the solution rightly rejected and did not verify an identity These include cases of false or unclear identities forged or tampered documents and unclear images that were rightly rejected

6 Related legal instruments and policy documents

61 Where applicable this policy document must be read together with any relevant legal instruments policy documents and guidelines issued by the Bank in particular- (i) Anti-Money Laundering Counter Financing of Terrorism and Targeted

Financial Sanctions for Financial Institutions (AMLCFT and TFS for FIs) dated 1 January 2020

1 This includes cases of simplified CDD and CDD on a beneficiary as specified under the AMLCFT and TFS for FIs policy document

Electronic Know-Your-Customer (e-KYC) 4 of 24

Issued on 30 June 2020

(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated

17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15

May 2015

Electronic Know-Your-Customer (e-KYC) 5 of 24

Issued on 30 June 2020

PART B POLICY REQUIREMENTS

7 e-KYC implementation

Roles and responsibilities of the Board

S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board

approval (ii) variations or exceptions to existing e-KYC related products or methods

that require subsequent Board approval and (iii) other instances that require Board approval

S 72 The Board shall set and ensure the effective implementation of appropriate

policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks

Identification and verification through e-KYC

S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective

S 74 A financial institution shall adopt an appropriate combination of authentication

factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service

G 75 In respect of paragraph 74 a financial institution should have regard to the

three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system

G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by

the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising

biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer

verification is authentic by utilising appropriate fraud detection mechanisms andor

Electronic Know-Your-Customer (e-KYC) 6 of 24

Issued on 30 June 2020

(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection

Use of artificial intelligence machine learning or other forms of predictive

algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other

forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention

S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated

with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification

S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution

a financial institution shall take steps to minimise the overall False Acceptance

Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In

measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12

Reliance on human representatives

G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices

G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both

machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances

S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted

solely by a human representative a financial institution shall give due regard to

2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710

3 By virtue of audits that are conducted under Appendix 1

Electronic Know-Your-Customer (e-KYC) 7 of 24

Issued on 30 June 2020

situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 6: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 4 of 24

Issued on 30 June 2020

(ii) Risk Management in Technology (RMiT) dated 19 June 2020 (iii) Outsourcing dated 23 October 2019 (iv) Management of Customer Information and Permitted Disclosures dated

17 October 2017 (v) Introduction of New Products dated 7 March 2014 and (vi) Introduction of New Products by Insurers and Takaful Operators dated 15

May 2015

Electronic Know-Your-Customer (e-KYC) 5 of 24

Issued on 30 June 2020

PART B POLICY REQUIREMENTS

7 e-KYC implementation

Roles and responsibilities of the Board

S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board

approval (ii) variations or exceptions to existing e-KYC related products or methods

that require subsequent Board approval and (iii) other instances that require Board approval

S 72 The Board shall set and ensure the effective implementation of appropriate

policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks

Identification and verification through e-KYC

S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective

S 74 A financial institution shall adopt an appropriate combination of authentication

factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service

G 75 In respect of paragraph 74 a financial institution should have regard to the

three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system

G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by

the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising

biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer

verification is authentic by utilising appropriate fraud detection mechanisms andor

Electronic Know-Your-Customer (e-KYC) 6 of 24

Issued on 30 June 2020

(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection

Use of artificial intelligence machine learning or other forms of predictive

algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other

forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention

S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated

with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification

S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution

a financial institution shall take steps to minimise the overall False Acceptance

Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In

measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12

Reliance on human representatives

G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices

G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both

machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances

S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted

solely by a human representative a financial institution shall give due regard to

2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710

3 By virtue of audits that are conducted under Appendix 1

Electronic Know-Your-Customer (e-KYC) 7 of 24

Issued on 30 June 2020

situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

Page 3 of 65

9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 7: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 5 of 24

Issued on 30 June 2020

PART B POLICY REQUIREMENTS

7 e-KYC implementation

Roles and responsibilities of the Board

S 71 A financial institution shall obtain Board approval on the overall risk appetite and internal framework governing the implementation of e-KYC The framework shall address- (i) high risk or material risk scenarios that require subsequent Board

approval (ii) variations or exceptions to existing e-KYC related products or methods

that require subsequent Board approval and (iii) other instances that require Board approval

S 72 The Board shall set and ensure the effective implementation of appropriate

policies and procedures to address any risks associated with the implementation of e-KYC These include operational customer information human capital information technology (IT) and money laundering and terrorism financing (MLTF) risks

Identification and verification through e-KYC

S 73 A financial institution shall ensure and be able to demonstrate on a continuing basis that appropriate measures for the identification and verification of a customerrsquos identity through e-KYC are secure and effective

S 74 A financial institution shall adopt an appropriate combination of authentication

factors when establishing measures to verify the identity of a customer through e-KYC The strength and combination of the authentication factors shall be commensurate to the risks associated with inaccurate identification for a particular product or service

G 75 In respect of paragraph 74 a financial institution should have regard to the

three basic authentication factors namely something the customer possesses (eg identity card registered mobile number) something the customer knows (eg PIN personal information) and something the customer is (eg biometric characteristics) An e-KYC solution that depends on more than one factor is typically more difficult to compromise than a single factor system

G 76 In identifying and verifying a customerrsquos identity through e-KYC as required by

the policy document on AMLCFT and TFS for FIs a financial institution may undertake measures including but are not limited to the following- (i) verifying the customer against a government issued ID by utilising

biometric technology (ii) ensuring that the government issued ID used to support e-KYC customer

verification is authentic by utilising appropriate fraud detection mechanisms andor

Electronic Know-Your-Customer (e-KYC) 6 of 24

Issued on 30 June 2020

(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection

Use of artificial intelligence machine learning or other forms of predictive

algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other

forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention

S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated

with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification

S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution

a financial institution shall take steps to minimise the overall False Acceptance

Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In

measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12

Reliance on human representatives

G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices

G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both

machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances

S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted

solely by a human representative a financial institution shall give due regard to

2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710

3 By virtue of audits that are conducted under Appendix 1

Electronic Know-Your-Customer (e-KYC) 7 of 24

Issued on 30 June 2020

situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 38 of 65

918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Integrated Statistical System User Manual on STATsmart for RE

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 8: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 6 of 24

Issued on 30 June 2020

(iii) ensuring the customer is a live subject and not an impersonator (eg through use of photos videos facial masks) by utilising liveness detection

Use of artificial intelligence machine learning or other forms of predictive

algorithms G 77 e-KYC solutions may utilise artificial intelligence machine learning or other

forms of predictive algorithms to ensure accurate identification and verification This may result in automation of the decision-making process for customer identification and verification thus reducing the need for human intervention

S 78 Where the decision to verify a customerrsquos identity through e-KYC is automated

with the use of artificial intelligence machine learning or other forms of predictive algorithms whether in whole or in part a financial institution shall ensure that the e-KYC solution is capable of accurately distinguishing between genuine and non-genuine cases of customer identification and verification

S 79 For the purposes of paragraph 78 in ensuring accuracy of the e-KYC solution

a financial institution shall take steps to minimise the overall False Acceptance

Rates (FAR) defined as 119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119875119900119904119894119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119873119890119892119886119905119894119907119890119904) 119909 100 In

measuring and assessing the FAR a financial institution shall observe the considerations and requirements listed in Appendix 12

Reliance on human representatives

G 710 Notwithstanding paragraphs 77 to 79 a financial institution may also perform e-KYC where identification and verification is conducted solely by a human representative This includes cases where the decision to verify a customer is conducted by a financial institution representative intermediary or insurance agent with the assistance of electronic means such as video calls using mobile devices

G 711 In contrast with e-KYC solutions under paragraphs 77 to 79 that utilise both

machine and human 3 capabilities e-KYC performed solely by a human representative through electronic means may involve a lower level of identity assurance due to human limitations and thus may not be suitable for all circumstances

S 712 Where the decision to verify a customerrsquos identity through e-KYC is conducted

solely by a human representative a financial institution shall give due regard to

2 For avoidance of doubt requirements for FAR within this policy document do not apply to e-KYC solutions where the decision to verify a customerrsquos identity is (i) automated without the use of artificial intelligence machine learning or other similar forms of predictive algorithms or (ii) conducted solely by a human representative as described in paragraph 710

3 By virtue of audits that are conducted under Appendix 1

Electronic Know-Your-Customer (e-KYC) 7 of 24

Issued on 30 June 2020

situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 9: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 7 of 24

Issued on 30 June 2020

situations where there is potential for higher risk of misidentification and establish necessary safeguards to address this risk

Addressing ongoing vulnerabilities S 713 A financial institution shall continuously identify and address potential

vulnerabilities4 in the e-KYC solution S 714 In respect of paragraph 713 actions to address potential vulnerabilities shall

include conducting reviews on the e-KYC solution and where applicable submitting periodical feedback to technology providers with the aim of improving effectiveness of the underlying technology used for customer identification and verification

Additional safeguards to facilitate deployment G 715 The availability of data is an important factor in the effectiveness of e-KYC

solutions for identification and verification S 716 Where there are limited data points to determine accuracy of the e-KYC solution

in the initial deployment stage a financial institution shall establish additional safeguards particularly for products that pose higher risks arising from inaccurate identification

S 717 To facilitate deployment of e-KYC solutions for products with higher risks arising

from inaccurate identification a financial institution shall observe the considerations and safeguards specified in Appendix 2 This list may be updated as and when there are developments in the e-KYC landscape including availability of better performance data on the effectiveness of specific e-KYC methods

8 Reporting requirements

S 81 In monitoring the effectiveness and accuracy of e-KYC solutions utilising artificial intelligence machine learning or other forms of predictive algorithms a financial institution shall maintain a record of the performance of the e-KYC solution segregated on a monthly basis in accordance with the reporting template specified in Appendix 3

S 82 The records required to be maintained under this policy document shall be

made readily available for review by the Bank S 83 A financial institution shall submit the record in relation to paragraph 81 in

accordance with instructions set out in Appendix 5 via the Integrated

4 Potential vulnerabilities include IT operational human capital customer information and MLTF related risks

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

Page 3 of 65

9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 10: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 8 of 24

Issued on 30 June 2020

Submission Platform a web-based application set up by the Bank S 84 A financial institution shall submit the record in relation to paragraph 81 on a

half-yearly basis according to the following arrangement- (i) for the period of January to June of each year the record shall be

submitted no later than 4 August of the same year and (ii) for the period of July to December of each year the record shall be

submitted no later than 4 February of the following year

S 85 In respect of paragraph 84 in the event that the deadline falls on a non-working day the deadline will be extended to the next immediate working day unless specifically informed by the Bank in writing on the revised deadline

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 3 of 65

9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 11: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 9 of 24

Issued on 30 June 2020

PART C REGULATORY PROCESS

9 Notification for licensed persons and prescribed development financial institutions

S 91 Subject to paragraphs 71 and 72 where a licensed person5 or a prescribed

development financial institution 6 meets the requirements stipulated in this policy document and intends to implement an e-KYC solution described in paragraph 77 for the first time a complete list of information as set out in Appendix 4 shall be submitted to the Bank

S 92 In respect of paragraph 91 a licensed person or a prescribed development

financial institution may proceed to implement and utilise the e-KYC solution after 14 working days from the date of receipt by the relevant Departments of the Bank of the complete submission of information set out in Appendix 4 The submission of information to the Bank shall be made to Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan or Jabatan Penyeliaan Insurans dan Takaful as the case may be and shall be signed off by the Chief Executive Officer Chief Risk Officer or Chief Operating Officer who has the responsibility to ensure that the information submitted pursuant to this paragraph is complete and accurate

G 93 In respect of paragraph 91 where a licensed person or a prescribed

development financial institution intends to implement the e-KYC solution for the first time and the product to be offered qualifies as a new product as defined under the Introduction of New Products policy document 7 the information required under the aforementioned policy document and this policy document may be submitted together to the Bank

S 94 Prior to submitting the information required in paragraph 91 a licensed person

or a prescribed development financial institution where relevant shall ensure compliance to the Bankrsquos RMiT and Outsourcing policy documents

10 Approval for licensed money-changing operators licensed remittance

service providers approved non-bank issuers of designated payment instruments and approved non-bank issuers of designated Islamic payment instruments

S 101 Subject to paragraphs 71 and 72 and as required under the policy document

on AMLCFT and TFS for FIs licensed money-changing operators licensed remittance service providers 8 approved non-bank issuers of designated

5 As defined under the FSA or IFSA 6 As defined under the DFIA This excludes cases where a prescribed development financial institution

licensed under the MSBA intends to implement e-KYC for remittance services 7 Or in the case of life insurers and family takaful operators the Introduction of New Products by Insurers

and Takaful Operators policy document 8 This includes cases where a prescribed development financial institution licensed to conduct

remittance service under the MSBA intends to implement e-KYC for remittance services

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 12: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 10 of 24

Issued on 30 June 2020

payment instruments or approved non-bank issuers of designated Islamic payment instruments shall obtain a written approval from the Bank prior to implementing e-KYC

S 102 In respect of paragraph 101 an application for approval shall include a

complete list of information as set out in Appendix 4

11 Enforcement

S 111 Where the Bank deems that the requirements in this document have not been

complied with the Bank may take appropriate enforcement action against the financial institution including the directors officers and employees with any provision marked as ldquoSrdquo in this document or direct a financial institution to- (i) undertake corrective action to address any identified shortcomings

andor

(ii) suspend or discontinue implementation of e-KYC

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 13: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 11 of 24

Issued on 30 June 2020

APPENDICES Appendix 1 False Acceptance Rate

1 In measuring the accuracy and effectiveness of e-KYC solutions the FAR may be considered a useful measurement as it captures the capability of the solution to identify non-genuine identification and verification cases Generally a lower FAR indicates that the e-KYC solution has correctly identified non-genuine or fraudulent identification and verification attempts on a regular basis

2 FAR shall be measured based on the number of complete9 identification and

verification cases processed under e-KYC 3 In determining FAR a financial institution shall conduct audits to classify

identification and verification cases into genuine and non-genuine cases Where it is not feasible for a financial institution to audit every identification and verification case facilitated through e-KYC a financial institution may adopt a sampling approach In doing so a financial institution shall ensure that the data used to determine FAR is random unbiased and representative of the customer base

4 In respect of paragraph 3 of this Appendix a financial institution shall conduct

audits on current month e-KYC cases by the last day of the following month (eg January cases to be audited by the last day of February) for the first six months of e-KYC implementation After the first six months of e-KYC implementation a financial institution shall conduct the audits no less than once every quarter where current quarter e-KYC cases shall be conducted by the last day of the first month of the following quarter (eg first quarter cases to be audited by the last day of April)

5 A financial institution shall aim to ensure that the overall FAR for the e-KYC

solution does not exceed 5 However the level of FAR should also take into consideration the number of identification and verification cases and the risks associated with inaccurate identification for a particular product or service offered through e-KYC

6 Generally for e-KYC solutions leveraging the use of artificial intelligence FAR

should reduce with the increase in identification and verification cases processed

7 Where the overall FAR is measured to be more than 5 for any three months

within a six-month period a financial institution shall notify Jabatan Penyeliaan Konglomerat Kewangan Jabatan Penyeliaan Perbankan Jabatan Penyeliaan Insurans dan Takaful Jabatan Pengawalan Perniagaan Perkhidmatan Wang or

9 A complete identification and verification case processed under e-KYC is defined as a case where the customer

has completed only the e-KYC checks as described in paragraph 2 of Appendix 3 This does not include other steps in the e-KYC processs (eg credit transfer)

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 14: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 12 of 24

Issued on 30 June 2020

Jabatan Pemantauan Pembayaran as the case may be in writing The notification shall be made within seven working days upon the completion of the latest audit and detection of the aforementioned FAR scenario

8 In respect of paragraph 7 of this Appendix the notification to the Bank shall

include the following- (i) an assessment on the current performance of the e-KYC solution

including reasons for the observed level of FAR (ii) proposed action to reduce the FAR going forward and (iii) proposed mitigating actions or additional controls to safeguard the

effectiveness of the e-KYC process

9 In respect of paragraph 8(iii) of this Appendix the mitigating actions andor additional controls may include but are not limited to the following-

(i) enhanced monitoring of customers identified and verified through e-KYC andor

(ii) conducting audits on e-KYC cases prior to opening an account

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

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Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

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Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 15: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 13 of 24

Issued on 30 June 2020

Appendix 2 e-KYC safeguards to be adopted by financial institutions offering higher risk financial products

1 List of products subjected to e-KYC safeguards- (i) current account (ii) savings account and (iii) unrestricted investment account10 with funds placement and withdrawal

flexibilities as well as funds transfer features

2 A financial institution offering the financial products in paragraph 1 of this Appendix through e-KYC for the purpose of customer identification and verification shall at minimum-11

(i) verify the customer against a government issued ID by utilising biometric technology

(ii) ensure that the government issued ID used to support e-KYC customer verification is authentic by utilising appropriate fraud detection mechanisms

(iii) ensure the customer is a live subject and not an impersonator (eg use of photos videos facial masks) by utilising liveness detection and

(iv) undertake measures to demonstrate that the customer has an existing bank account with another licensed person and is able to access said bank account This may be achieved through requiring the customer to perform a credit transfer or to verify an amount transferred to the said bank account

3 In respect of paragraph 2(iv) of this Appendix a financial institution shall ensure

that the customer details (ie name or identity document number) obtained in relation to the bank account with another licensed person is consistent with the details supplied by the customer

10 Refers to unrestricted investment accounts as defined in the policy document on Investment Account dated 14 March 2014

11 Requirements in this Appendix apply to existing customers of a financial institution that do not have any of the products listed in paragraph 1 of this Appendix and is intending to apply for one through e-KYC

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 16: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 14 of 24

Issued on 30 June 2020

Appendix 3 Reporting template

1 The performance data below shall be recorded when reporting e-KYC

identification and verification cases performed by a financial institution-12

12 For the avoidance of doubt the term ldquocasesrdquo in the table under paragraph 1 of this Appendix refer to complete identification and verification cases as defined in footnote 9 of Appendix 1

(Year)

Data January hellip June Total

Total identification and verification cases performed

Total identification and verification cases that were accepted by solution

Total sample size of identification and verification cases audited

True Positive (no of cases)

True Negative (no of cases)

False Positive (no of cases)

False Negative (no of cases)

False Acceptance Rate ()

False Rejection Rate () defined as 119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904

(119873119900 119900119891 119865119886119897119904119890 119873119890119892119886119905119894119907119890119904 + 119873119900 119900119891 119879119903119906119890 119875119900119904119894119905119894119907119890119904) 119909 100

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 17: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 15 of 24

Issued on 30 June 2020

2 A robust e-KYC solution may consist of a series of e-KYC checks (eg document authenticity and biometric checks as outlined in paragraph 76) in identifying and verifying a customer Where a financial institution utilises a series of e-KYC checks in the solution the performance data below shall be recorded for each e-KYC check-

(Year)

Type of e-KYC checks January hellip June Total

Document authenticity segregated by-

a) MyKad

True Positive

True Negative

False Positive

False Negative

FAR ()

b) Passport

True Positive

True Negative

False Positive

False Negative

FAR ()

c) Other official identity documents

True Positive

True Negative

False Positive

False Negative

FAR ()

Biometric matching

True Positive

True Negative

False Positive

False Negative

FAR ()

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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Integrated Statistical System User Manual on STATsmart for RE

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 35 of 65

916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 38 of 65

918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 18: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 16 of 24

Issued on 30 June 2020

3 Other relevant metrics to be reported-

13 Items (ii) and (iii) under paragraph 3 of this Appendix are not applicable to life insurers and family takaful operators

Average time taken for completion of e-KYC process13

Average time taken from start of application to- (i) completion of application (minutes) (ii) account opening (minutes) and (iii) account activation (hours)

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

Page 3 of 65

9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 19: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 17 of 24

Issued on 30 June 2020

Appendix 4 Information required for submission

1 A detailed product description including its features structure and target market

or customers Product illustrations shall also be included where appropriate

2 Sample product term sheet

3 Detailed information on the key features of the e-KYC solution This may include where relevant types of checks technology used customer information captured and any other material information

4 A written assessment on the effectiveness of the e-KYC solution The written assessment may consider technology functions types of checks included and any other relevant information that may attest for the effectiveness of the e-KYC solution Where a financial institution chooses to engage a technology provider this may include company background and track record in other jurisdictions or industries

5 Description of key inherent risks of the e-KYC solution and arrangements in place to manage those risks Where a financial institution deems it necessary plans for implementation of enhanced monitoring and reporting mechanisms to identify potential MLTF activities should also be included in the description

6 Detailed end-to-end process flow of the e-KYC solution This may include but is not limited to an illustration of the customer journey and decision making process from start of application to account opening

7 Any other relevant information to demonstrate a financial institutionrsquos ability to comply with the standards in this document and any other related policy documents issued by the Bank including where applicable-

(i) RMiT policy document and (ii) Outsourcing policy document

8 Any additional documents or information as may be specified by the Bank

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 20: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 18 of 24

Issued on 30 June 2020

Appendix 5 Submission instructions

PART A SPECIFIC INSTRUCTIONS

1 The completed e-KYC reporting template (Appendix 3) shall be submitted to the

Bank via the Integrated Submission Platform (ISP) at httpsstatsmartbnmgovmystatsmart in accordance with the guidance provided in parts B C and D of this Appendix

2 In submitting the required information a financial institution shall observe the following steps-

(i) a financial institution shall download the Excel template14 via the ISP provided by the Bank

(ii) the financial institution shall not change the format and formula of the Excel template to avoid processing errors

(iii) all files submitted by the financial institution shall follow the File Naming Specification provided in Part C and

(iv) once the Excel template is completed offline and ready for submission the financial institution shall upload the report via the ISP to transmit it online to the Bank

3 Enquiries on reporting-related matters through telephone and emails shall be directed to respective officers at the general line 03-26988044-

Officers-in-charge

Extension Email address

Jabatan Pengurusan Data dan Statistik (JPS)

jps_ipsbnmgovmy

Puan Nur Farha Abdul Rahman 7819

Puan Intan Sakinah Rustam Puan Jenny Yan Chin Wai

7808 7725

14 The reporting template shall be available and downloadable on the ISP by 1 November 2020

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

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Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 23 of 65

78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Integrated Statistical System User Manual on STATsmart for RE

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 21: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 19 of 24

Issued on 30 June 2020

PART B Guidelines to access the Integrated Submission Platform (ISP)

No Activity By whom Date

1 (i) Connect to the BNM Production environment (via internet) to access STATsmart Portal httpsstatsmartbnmgovmystatsmart

(ii) For a new Reporting Entity15 (RE) Submitter and RE Approver please register via STATsmart Portal

(iii) Please be guided by Sections 30 of the Integrated Statistical System (ISS) User Manual on STATsmart for Reporting Entities (July 2018) provided in part D of this Appendix (hereafter User Manual)

(iv) For first time login RE Submitter and RE Approver are required to change the password immediately to activate the account after the registration is approved by RE Security Administrator (SA)

RE Submitter and RE Approver

Access request to designated Security Administrator to be completed by 31 December 2020

2 The appointed RE SA will be responsible to approve the registration of the new RE Submitter and RE Approver

Please be guided by Sections 40 of the User Manual

RE Security Administrator (SA)

Upon registration of new RE Submitter amp RE Approver

3 Once the RE Submitter and RE Approver have been registered and activated in the STATsmart Portal the appointed RE SA is required to login into the (ISP) via the lsquoSupportrsquo tab in STATsmart Portal to perform User Role Maintenance ie to assign RE Submitter and RE Approver to the relevant Submission Obligations as

R RE Security Administrator (SA)

1 November 2020 ndash 15 Jan 2021

15 For purposes of this Appendix a Reporting Entity (RE) has the same meaning as a financial institution as defined in paragraph 52 of this policy document

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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Integrated Statistical System User Manual on STATsmart for RE

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Integrated Statistical System User Manual on STATsmart for RE

Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 22: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 20 of 24

Issued on 30 June 2020

follows-

Subject Area Financial Statistics

Sub-Subject Area Industry Specific Reporting

Submission Form Template e-KYC

Submission Obligation Electronic Know-Your-Customer

Please be guided by Section 914 of the User Manual

4 RE Submitter and RE Approver may then proceed with submission process accordingly

Please be guided by Section 9110 of the User Manual

RE Submitter and RE Approver

15 January ndash 4 February 2021 and next submission deadlines

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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Integrated Statistical System User Manual on STATsmart for RE

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 35 of 65

916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 38 of 65

918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 23: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 21 of 24

Issued on 30 June 2020

PART C File Naming Specifications 1 A RE shall name their e-KYC report in accordance with the following naming

conventions-

Component Data Type Possible Values

Data Header CHAR(4) [e-KYC] Electronic Know-Your-Customer

FI Type NUMERIC(2) CHAR(3)

[02] Licensed bank

[03] Licensed Islamic bank

[12] Licensed investment bank

[33] Prescribed development financial institution

[34] Licensed insurance companies

[40] Licensed Takaful operators

[38395871] Approved non-bank issuers of designated payment instruments and designated Islamic payment instruments

[MSB] Licensed money-changing operator andor remittance service providers

FI ID

For MSB Entity Code Business Registration Number

NUMERIC(2) NUMERIC(3) For MSB CHAR(7)

01 to 99 01 to 999 For MSB 01 to 999999X

Reporting Frequency

CHAR(2) [_1H] Reporting Half-year

Example Reporting date from 1 January to 30 June

Reporting Year CHAR(4)

[2020] YYYY

Example Reporting year of 2020

Form Version CHAR(4) [V10] VXX

Form version of Reporting Template as issued by BNM

Extension xlsx

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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Integrated Statistical System User Manual on STATsmart for RE

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 24: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 22 of 24

Issued on 30 June 2020

2 Below are examples of the file naming conventions for e-KYC reports to be submitted to the Bank-

(a) Commercial Banks

e-KYC0217_1H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2020 to 30 June 2020 from CITIBANK BERHAD (format version 10)

(b) Islamic Banks e-KYC0340_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from BANK ISLAM MALAYSIA BERHAD (format version 10)

(c) Investment Banks e-KYC1215_2H2020V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2020 to 31 December 2020 from KAF INVESTMENT BANK BERHAD (format version 10)

(d) Development Financial Institution e-KYC3311_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from BANK KERJASAMA RAKYAT MALAYSIA BERHAD (format version 10)

(e) Insurance Companies e-KYC34263_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from AIG MALAYSIA INSURANCE BERHAD (format version 10)

(f) Takaful and Retakaful Operators e-KYC40605_1H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 January 2021 to 30 June 2021 from TAKAFUL IKHLAS SDN BHD (format version 10)

(g) Non-bank issuers of designated payment instruments and designated Islamic payment instruments e-KYC3830_2H2021V10xlsx Electronic Know-Your-Customer (e-KYC) report for reporting date 1 July 2021 to 31 December 2021 from WIRECARD PAYMENT SOLUTIONS MALAYSIA SDN BHD (format version 10)

(h) Licensed money changer andor remittance service providers e-KYCMSB299861P_2H2021V10xlsx

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

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10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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Integrated Statistical System User Manual on STATsmart for RE

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 25: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 23 of 24

Issued on 30 June 2020

Electronic Know-Your-Customer report for reporting date 1 July 2021 to 31 December 2021 from ALIF MONEY CHANGER SDN BHD (format version 10)

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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Integrated Statistical System User Manual on STATsmart for RE

Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Page 6 of 65

Screen 3-2 Registration Application Form

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Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 26: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

Electronic Know-Your-Customer (e-KYC) 24 of 24

Issued on 30 June 2020

PART D User Manual

Note Click on the icon to access the user manual

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 27: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System (ISS)

USER MANUAL ON STATSMART

FOR REPORTING ENTITIES

JULY 2018

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Page 6 of 65

Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Integrated Statistical System User Manual on STATsmart for RE

Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 31 of 65

915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 28: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 2 of 65

Table of Contents

1 PREFACE 4

11 Purpose 4

12 Acronym 4

20 INTRODUCTION 5

30 REGISTER AS MEMBER 5

40 APPROVE REGISTRATION OF MEMBER 8

50 LOG IN 10

51 Login Page 10

52 Forgot Password 11

60 LOG OUT 15

70 PORTAL CONTENTS 15

71 Landing Page 15

72 Top Navigation 18

73 Applications 19

74 Service Desk 19

75 Support 21

76 My Tray 21

77 My Profile 22

78 Related Links 23

80 PORTAL NAVIGATION 24

90 APPLICATIONS 26

91 Integrated Submission Platform (ISP) 26

911 Login 26

912 Homepage 27

913 RE Administration 28

914 User Role Maintenance 29

915 Assign New Submission Role 31

916 Search and Edit User Roles 35

917 View Audit Log 36

918 Search and View Audit Log 38

919 Reset Session and Login Attempts 39

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 29: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

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9110 REs Submission Process 40

9111 View Submission Obligation 41

9112 View Submission Monitoring and History 42

9113 Perform Submission 46

9114 My Tray 50

100 SUPPORT 55

101 User Administration 55

102 Managing User Profile 55

1021 Assign User to Group 58

1022 Assign Primary User 59

110 MY PROFILE 61

111 Edit My Profile 61

112 Change Password 62

113 Edit Security Questions 63

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10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 30: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 4 of 65

10 PREFACE

11 Purpose

This document provides guidance for RE Users on the usage of STATsmart

Application

12 Acronym

Acronym Definition

BNM Bank Negara Malaysia

ePKI Enterprise Public Key Infrastructure

FYE Financial Year End

ISP Integrated Submission Platform

ISS Integrated Statistical System

LAN Local Area Network

OIC Officer In Charge

REs Reporting Entities

URL Uniform Resource Locator

Table 1-1 Acronym

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20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 31: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

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Page 5 of 65

20 INTRODUCTION

The STATsmart application is developed by Bank Negara Malaysia (BNM) as

a centralised channel for Reporting Entities (REs) to perform submission

facilitate communication between the REs and BNM via Helpdesk and BNM

Query and access reports and other publications upon approval by BNM

Submission operations and administration including tracking and monitoring

are performed in the Integrated Submission Platform (ISP) which is accessible

via STATsmart portal (STATsmart Applications tab)

30 REGISTER AS MEMBER

Currently external user is able to register as a member of STATsmart portal

by accessing from httpsstatsmartbnmgovmystatsmart via lsquoRegister as a

Memberrsquo function which is available from the Login page

Screen 3-1 Self-Registration Page

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Screen 3-2 Registration Application Form

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Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 32: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 6 of 65

Screen 3-2 Registration Application Form

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 33: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 7 of 65

Table 3-1 Registration Application Form Description

No Action Description

1 Fill in the form and click on the ldquoRegisterrdquo button to submit the registration or click on the ldquoCancelrdquo button to cancel the registration User is required to fill in the information specified below to proceed with the registration

1 Entity Type

2 Designation

3 Department

4 Work Area Reason for Request

5 Work Area Description

6 Email Address

7 Password

8 Verify Password

9 Title

10 Full Name

11 NRIC No

12 Passport No

13 Telephone No

14 Mobile Phone No

15 Fax No

16 Security Questions and Answers

1 All fields are compulsory except for

a Telephone Number

b Mobile Phone Number and

c Facsimile Number

User must remember the security answer In case user forgets their password user needs to answer the security questions in lsquoForgot Passwordrsquo function to allow user to change to a new password

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40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 34: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 8 of 65

40 APPROVE REGISTRATION OF MEMBER

This function is only available to the Security Administrator (SA) of BNM and

REs If the institution has not appointed RE SA BNM SA will approve

registration of new user on behalf of the institution

Screen 4-1 My Tray Page

Step Action Description Remarks

1 To perform approval process SA must click on the ldquoMy Trayrdquo menu

Upon clicking system will direct user to My Tray page

Refer to Screen 4-1

2 Access to tabs in ldquoMy Trayrdquo page

Users are able to view the tabs available on the page are as follows

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks and

5 Alert

3 Click ldquoMy Tasksrdquo tab Upon clicking My Tasks page is displayed

Refer to Screen 4-2

4 Click the task with subject ldquoRegistration Requestrdquo and click ldquoView Detailsrdquo button

Upon clicking system will direct user to the approval page

5 Select ldquoRejectrdquo if to reject the registration

Upon selecting the ldquoReason for Rejectionrdquo field will appear SA can key-in rejection remarks into this field

Refer to Screen 4-3

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 35: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 9 of 65

Step Action Description Remarks

6 Select ldquoApproverdquo if to approve the registration

No remarks field will appear

7 Click ldquoSaverdquo Decision and remarks will be saved but not submitted yet

8 Click ldquoSubmitrdquo Upon clicking the user will receive email notification

Table 4-1 My Tray Description

Screen 4-2 My Tasks Tab

Screen 4-3 Approval Page

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50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 36: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 10 of 65

50 LOG IN

There are two ways to access to STATsmart Portal

a) Via Internet (Wifi)

httpsstatsmartbnmgovmystatsmart

b) Via NWI

httpsstatsmartfinetbnmgovmystatsmart

51 Login Page

Screen 5-1 STATsmart Access Page

1) At Screen 5-1 select to log in as Reporting Entities The STATsmart

login page for RE Userrsquos access (Screen 5-2) will be shown as below

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Integrated Statistical System User Manual on STATsmart for RE

Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

CONFIDENTIAL

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Page 16 of 65

Screen 7-1 Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 37: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

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Page 11 of 65

Screen 5-2 STATsmart Login (REs)

2) At Screen 5-2 enter the User ID and Password into the respective input

fields Note Both User ID and Password are mandatory

52 Forgot Password

Forgot Password function is available at Login page for RE users to

reset their password

The user is required to enter hisher User ID and answer at least two

security questions correctly to allow them to change the password

In case user forgets the security answers user may request their RE SA

to reset their password (refer to lsquoSupportrsquo section for details)

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Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Screen 5-4 Forgot Password (Security Question page)

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 38: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 12 of 65

Screen 5-3 Forgot Password

Step Action Description Remark

1 From Login page click on the ldquoForgot Passwordrdquo function

User will be directed to ldquoForgot Passwordrdquo page

Refer to Screen 5-2

2 Key-in user id and click on ldquoSubmitrdquo button

Upon clicking the security question page will be displayed

Refer to Screen 5-3

3 Answer the security question and click on ldquoSubmitrdquo button

If two (2) questions are answered correctly the lsquoChange Passwordrsquo page will be displayed

Refer to Screen 5-4

4 Key-in the new password into ldquoNew Passwordrdquo field and retype the new password into ldquoVerify Passwordrdquo field Click on ldquoSubmitrdquo button

Upon clicking a message ldquoYou have successfully changed your passwordrdquo will be displayed

Refer to Screen 5-5 amp Screen 5-6

Table 5-1 Forgot Password Description

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Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 39: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 13 of 65

Screen 5-4 Forgot Password (Security Question page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 14 of 65

Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Page 16 of 65

Screen 7-1 Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 40: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Screen 5-5 Forgot Password (Change Password page)

Screen 5-6 Forgot Password (Successful Message page)

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60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Screen 7-1 Homepage

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No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 41: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 15 of 65

60 LOG OUT

All users have to properly log out from STATsmart portal by clicking the

lsquoLogoutrsquo link at the top banner Improper or failure to log out may cause the

system to block the user from accessing the STATsmart portal until the RE SA

clears the userrsquos session

Screen 6-1 Logout

70 PORTAL CONTENTS

71 Landing Page Upon successful log in users will be able to view the STATsmart homepage

as a landing page The available information on the homepage is specified in

Screen 7-1 and Table 7-1 below

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Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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Integrated Statistical System User Manual on STATsmart for RE

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

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Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 42: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 16 of 65

Screen 7-1 Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

CONFIDENTIAL

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Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

CONFIDENTIAL

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Integrated Statistical System User Manual on STATsmart for RE

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 43: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 17 of 65

No Item Description

1 Landing Page After a successful log in the user will see the landing page

2 Last Login Info Last login date and time of users

3 News and Announcement

News and Announcement items published to all STATsmart internal and external users 4 Search Box Functionality to search report and data profile 5 Refine Search Functionality to perform a search by selecting the content type search fields from the drop down list to narrow the scope of the search 6 Site Overview Overview of the portal content

7 Contact Us Details of BNM contact information

8 External Links Quick access to external links such as Bloomberg Reuters The World Bank and etc

9 Latest Indicators Graph (data populated from selected reports) 10 Selected Reports Hyperlinks to static reports

11 Statistical Events List of statistical events held by BNM or related to BNM

12 Upcoming Events List of statistical events will be held by BNM or related to BNM in the future

13 Data Release Calendar Schedules on availability of statistical data to REs users

14 Statistical Research Paper

List of statistical research papers

Table 7-1 Homepage Description

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72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 44: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 18 of 65

72 Top Navigation

Screen 7-2 Top Navigation

No Item Description Remark

1 The top navigation contains links for navigating to the following

1 Home

2 Applications

3 Service Desk

4 Support (Only SA can view)

5 My Tray

6 My Profile

7 Related Links

The detail descriptions are specified under the respective section of this document

The access to a particular page is depending on the access rights granted to the user

Refer to Screen 7-2

Table 7-2 Navigation Details

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Integrated Statistical System User Manual on STATsmart for RE

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73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 38 of 65

918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 45: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 19 of 65

73 Applications

Screen 7-3 Applications Page

In the Applications page you can navigate to the relevant STATsmart applications according to your access right For details of these applications refer Section 90

74 Service Desk

Screen 7-4 Service Desk Page

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No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

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75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

CONFIDENTIAL

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Page 23 of 65

78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 46: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 20 of 65

No Action Description Remarks

1 In the Service Desk page you can navigate to the following

1 Helpdesk

2 BNM Query

3 Contact Us

1 Helpdesk

Channel to allow user to report incidents or raise queries

2 BNM Query

Channel to initiate query to the Reporting Entities and where REs respond to BNM queries pertaining to submission and data quality

3 Contact Us

Details of BNM contact information

Refer to Screen 7-4

Table 7-3 Service Desk Page Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 22 of 65

No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 47: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 21 of 65

75 Support

Screen 7-5 Support Page

No Action Description Remarks

1 In Support page you can navigate to the following

Security Administration

The detailed functions are described under Section 100

Refer to Screen 7-5

Table 7-4 Support Page Description

76 My Tray

Screen 7-6 My Tray Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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Integrated Statistical System User Manual on STATsmart for RE

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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Integrated Statistical System User Manual on STATsmart for RE

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 48: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Action Description

Remarks

1 In My Tray page you can navigate to the following

1 Summary

2 My Tasks

3 My Requests

4 My Group Tasks

5 Alert

1 Summary tab Indicates summary status ofMy Requests My Tasks and Alerts

2 My Tasks To view and take action on tasks that has been assigned to user

3 My Requests To view list of requests which have been submitted by the users

4 My Staff Tasks BNM Supervisor to view and take action on tasks that have been assigned to hisher staff

5 My Group Tasks To view and take action on tasks that have been assigned to userrsquos group

6 Alerts To view tasks requests that are overdue

Refer to Screen 7-6

Table 7-5 My Tray Page Description

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77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

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78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Integrated Statistical System User Manual on STATsmart for RE

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 49: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

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Page 22 of 65

77 My Profile

Screen 7-7 My Profile Page

Table 7-6 My Profile Description

No Action Description Remarks

1 In My Profile page you can navigate to the following

1 Edit My Profile 2 Change Password 3 Edit Security

Questions

1 Edit My Profile To edit own profile

2 Change Password To change own password

3 Edit Security Questions Tochange security answers if forgot the password

The detailed functions are described under Section 110

Refer to Screen 7-7

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 23 of 65

78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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Integrated Statistical System User Manual on STATsmart for RE

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

CONFIDENTIAL

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 50: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 23 of 65

78 Related Links

Screen 7-8 Related Links Page

No ButtonField Description Remarks

1 In the Related Links page you can navigate to the following websites

1 Bank Negara Malaysia

2 Bloomberg

3 Reuters

4 Islamic Financial Services Board

5 Department of Statistics

6 KijangNet

7 Bursa Malaysia

8 Bank for International Settlements

9 International Monetary Fund

10 The World Bank

lsquoRelated Linksrsquo Page will be opened in a new window

Refer to Screen 7-8

Table 7-7 Related Links Instructions

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80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

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iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

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90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Integrated Statistical System User Manual on STATsmart for RE

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 51: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 24 of 65

80 PORTAL NAVIGATION

The portal navigation is divided into

i) Top level navigation menus

a There are a total of seven top navigation tabs (varies according to

role) Selecting one tab will show the landing page of that particular

tab and the corresponding left navigation

b Users will only see the particular top navigation tab that heshe has

been granted access Access to navigation and menus are configured

by SA of respective REs

Screen 8-1 Top Level Navigation Menus

ii) Left navigation menus

a Navigation icon (triangle icon) indicates child menus are available

b The left navigation is a three-level (parent-child-subchild) tree navigation

c The slider on the pane divider allows user to collapse the left

navigation and view the right content in full page

Screen 8-2 Left Navigation Menus

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

CONFIDENTIAL

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Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 52: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 25 of 65

iii) Global links

Link users to Terms of Use Privacy Statement Copyright Security Policy

Disclaimer Site Map and Contact Us The content of each of these links are

self- explanatory

Screen 8-3 Global Links

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 53: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 26 of 65

90 APPLICATIONS

91 Integrated Submission Platform (ISP)

ISP is the platform for RE Users to perform submission operations and

administration including tracking and monitoring

This section describes the step-by-step on the usage of ISP for the above

purposes which covers

1) Screen displays ie the user interface of the ISP and

2) Process flows ie a step-by-step guide and walkthrough in navigating

through the whole system

911 Login

Screen 9-1 STATsmart Portal Homepage

1) To access to ISP select Applications at the top menu bar of

STATsmart Homepage (Screen 9-1) and select Integrated

Submission Platform (ISP) on the left navigation menu The BNM

Web Single Sign-On (Web SSO) login page (Screen 9-2) will be

displayed for first time login

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Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 54: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 27 of 65

Screen 9-2 Web Single Sign-on Login Page

2) At Screen 9-2 enter the User ID and Password in respective input

fields to access to ISP Homepage (Screen 9-3) This screen (Screen

9-2) will be displayed for first time login or upon changing the

password For subsequent login User will be redirected to ISP

Homepage without entering the Web SSO login screen

912 Homepage

This section illustrates the step-by-step guide to use ISP Upon landing at the

ISP Homepage user will see a navigation menu at the top of the page which

allows user to navigate to other functions within the platform

The ISP Homepage allows user to

1) View Announcement andor broadcast messages

2) View Pending andor Overdue Submission

3) Track the number of Pending andor Overdue Submission and

4) Access to other links

a) STATsmart Portal

b) Bank Negara Malaysia website and

c) View closed broadcast messages

The top menu bar in ISP Homepage will be displayed based on the User Role and access control configured in STATsmart Portal

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Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 55: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 28 of 65

Screen 9-3 ISP Homepage (REs)

913 RE Administration

This section illustrates the step-by-step guide for RE Security Administrator

(SA) to perform the following functions of operation support

1) User Role Maintenance

2) View Audit Log and

3) Reset Session and Login Attempts

Screen 9-4 RE SA Homepage

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914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 56: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 29 of 65

914 User Role Maintenance

Description This function allows RE SA to assign submission roles

ie Submitter and Approver to the assigned obligations

Access By 1) RE SA ndash to maintain User Role(s) for all REs under

the same Entity Group

2) BNM Submission Administrator ndash to view User Role

for all REs that are tagged to the BNM OIC

Pre-requisite 1) RE Group is configured by BNM

2) Submission Obligation is configured by BNM

Table 9-1 User Role Maintenance

1) At Screen 9-4 select User Roles Maintenance from Support menu

2) User will be redirected to the User Roles Maintenance Search page as per

Screen 9-5

Screen 9-5 User Roles Maintenance Search Page

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Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 31 of 65

915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 57: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 30 of 65

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference

ID

Format Free text

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

3 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

4 Entity Name

Text field for user to

search for record(s)

based on Entity Name

Format Free text

5 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

6 Submission

Form Template

Text field for user to

search for record(s)

based on Submission

Form Templatersquos

name

Format Free text

7 Search Click the button to

search for record(s)

System will search

record(s) based on

the search criteria

entered by user

Type Button

8 Reset Click the button to

reset search criteria

and result

Type Button

9 Assign

Submission

Role

Click the button to

assign submission

roles

Type Button

Table 9-2 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

Page 31 of 65

915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 58: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 31 of 65

915 Assign New Submission Role

Screen 9-6 User Role Maintenance Search Page

1) At Screen 9-6 click on ltAssign Submission Rolegt button and user will be

navigated to the Assign Submission Role page as per Screen 9-7

Screen 9-7 Assign Submission Role Page

No Field Description Remarks

1 Reference ID Reference ID System will generate a

reference ID when the

record is saved

2 Subject Area Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 59: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 32 of 65

No Field Description Remarks

3 Sub-Subject

Area

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to the entity

4 Submission

Form Template

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

5 Entity Name Dropdown for user to

select a value

Mandatory field

List of values

Based on the Entity

Group setup

6 Submission

Obligation Name

Dropdown for user to

select a value

Mandatory field

List of values

Based on the obligation

tagged to Entity

7 Add Submitter Click the button to

add submitter

Type Button

8 Add Approver Click the button to

add approver

Type Button

9 Unassign Click the button to

unassign Submitter

or Approver This

button will only

appear when there is

at least one record

has been selected

Type Button

10 Save Click the button to

save the changes

made

Type Button

11 Cancel Click the button to

cancel the changes

made and navigate

back to Search

page

Type Button

Table 9-3 Assign User Role Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

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Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 60: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 33 of 65

2) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Assign Submitter or Approver pop up screens (Screen 9-8)

will be shown

Please note that only ldquoActiverdquo submitter or approver will be displayed for userrsquos

selection

Screen 9-8 Assign Submitter Assign Approver pop up screen

No Field Description Remarks

1 User ID Text field for user to

search for record(s)

based on User ID

Format Free text

2 Full Name Text field for user to

search for record(s)

based on Full Name

Format Free text

3 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

CONFIDENTIAL

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 61: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 34 of 65

No Field Description Remarks

4 Search Click the button to

search for record(s)

System will search

record(s) based on the

search criteria entered

by user

Type Button

5 Reset Click the button to reset

search criteria and

result

Type Button

6 Assign Click the button to

assign submitter or

approver This button

will only appear when

there is at least one

record has been

selected

Type Button

7 Cancel Click the button to

cancel the changes

made and navigate

back to the caller

screen

Type Button

Table 9-4 Assign User Page Field Descriptions

1) Click on ltSearchgt button and the corresponding search results will be

displayed

2) Select a record and click on ltAssigngt button Upon clicking on ltAssigngt

button the pop up screen will be closed and user will return to Screen 9-7 the

selected record will be added to SubmitterApprover List

3) At Screen 9-8 user is allowed to perform the following

a Select a record and click on ltUnassigngt button to unassign

submitter or approver

b Click on ltSavegt to save all changes and

c Click on ltCancelgt to cancel the changes

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916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Integrated Statistical System User Manual on STATsmart for RE

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 62: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 35 of 65

916 Search and Edit User Roles

Screen 9-9 User Role Maintenance Search Page

1) At Screen 9-9 enter the search criteria and click on ltSearchgt The

corresponding results will be displayed as per Screen 9-10

Screen 9-10 Searched Results

2) To unassign a user role select a record from the searched result(s) and click

on ltUnassign Submission Rolegt button

3) Click on to edit a record User will be redirected to lsquoEdit Submission Rolersquo

page as per Screen 9-11

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Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

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Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

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No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 63: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 36 of 65

Screen 9-11 Edit Submission Role

4) To add submitter or approver click on ltAdd Submittergt or ltAdd Approvergt

button respectively Please refer to Assign New Submission Role section

(Section 915) for detailed steps to add Submitter or Approver role

5) To unassign submitter or approver for the selected obligation select a record

and click on ltUnassigngt button

6) Click on ltSavegt button to save all changes

7) Click on ltCancelgt button to cancel the changes

917 View Audit Log

Description This function allows RE SA to view Access Log and

Maintenance Log

1) Access Log ndash for login and logout activities

2) Maintenance Log ndash for usersrsquo activities

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-5 View Audit Log

1) At Screen 9-4 select View Audit Log from Support menu

2) User will be redirected to the View Audit Log Search Page as per Screen 9-12

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

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Integrated Statistical System User Manual on STATsmart for RE

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918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

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Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 64: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 37 of 65

Screen 9-12 View Audit Log Search page

No Field Description Remarks

1 Option Dropdown for user to

select a value

Mandatory field

List of values

1) Access Log

2) Maintenance Log

2 User ID Text field for user to

search for record(s)

based on User ID

Format Free Text

3 Activity Date

From

Date picker for user to

search for record(s)

based on Activity Date

range

Type Date Picker

4 Activity Date To Date picker for user to

search for record(s)

based on Activity Date

range

Format Date Picker

5 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

6 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-6 Search Page Field Descriptions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 38 of 65

918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

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Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

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Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 65: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 38 of 65

918 Search and View Audit Log

Screen 9-13 View Audit Logs Search Page

1) At Screen 9-13 enter the search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-14 User will be able

to view the access log and maintenance log activities based on the selection

Screen 9-14 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

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Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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Integrated Statistical System User Manual on STATsmart for RE

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

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Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 66: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 39 of 65

919 Reset Session and Login Attempts

Description This function allows RE SA to reset user session and

login attempts RE SA is responsible to reset session

and login attempt for all users under the same RE

Group

1) Reset Session - to resetclear user session if user

did not logout properly

2) Reset Login Attempt - to unlock userrsquos account if

user fails to login to ISP with the correct password

more than 3 times

Access By RE SA

Pre-requisite RE Group is configured by BNM

Table 9-7 Reset Sessions and Login Attempts

2) At Screen 9-4 select Reset Sessions amp Login Attempts from the Support

menu

3) User will be redirected to the Reset Sessions amp Login Attempts Page as per

Screen 9-15

Screen 9-15 Reset Sessions amp Login Attempts Page

4) Click on ltRefreshgt button to refresh the page

5) RE SA can perform the following actions from Screen 9-15

a Reset userrsquos session ndash all active login sessions will be displayed in Session table and

b Reset userrsquos login attempts ndash all locked users will be displayed in Login

Attempts table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

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Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

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Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

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Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

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Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

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Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

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Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 67: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 40 of 65

6) Click on ltReset Sessiongt button of the desired user to clear hisher login

session

7) Click on ltReset Attemptsgt button to unlock userrsquos account

9110 REs Submission Process

This section illustrates the step-by-step guide for RE Users (Submitter andor

Approver) to perform submission to BNM via ISP The following are the functions

accessible by the users in order to submit statistics reports to BNM

1) View Submission Obligation

2) View Submission Monitoring and History

3) Perform Submission and

4) My Tray

Screen 9-16 RE Submitter Homepage

Screen 9-17 RE Approver Homepage

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9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

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Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

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1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

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No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

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No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

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2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

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1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

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No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

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No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

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9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

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7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

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9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

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Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

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1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 68: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 41 of 65

9111 View Submission Obligation

Description This function allows RE Users to download form template

and perform submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-8 View Submission Obligation

1) At Screen 9-16 or Screen 9-17 select View Submission Obligation from

Operation menu

2) User will be redirected to the View Submission Obligation Landing Page as

per Screen 9-18

Screen 9-18 View Submission Obligation Landing Page

No Field Description Remarks

1 Subject Area Text field for user to

search for record(s)

based on Subject Area

Format Free text

2 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

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Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

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Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

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Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

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Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 69: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 42 of 65

No Field Description Remarks

3 Submission

Obligation Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Template Name Text field for user to

search for record(s)

based on Template

Name

Format Free text

5 Search Click the button to

search for record(s)

System will search

record(s) based on

information entered by

user

Type Button

6 Reset Click the button to reset

search criteria and

result

Type Button

7 Download Click the button to

download form

template

Type Button

Table 9-9 View Submission Obligation Landing Page Field Descriptions

3) Click on ltDownloadgt button to download submission form template

4) To perform submission select an obligation and double click on it Please refer to Perform Submission section (Section 9113) for detailed step

9112 View Submission Monitoring and History

Description This function allows RE Users to monitor submission

status

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

3) User has performed submission

Table 9-10 View Submission Monitoring and History

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 70: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 43 of 65

1) At Screen 9-16 or Screen 9-17 select View Submission Monitoring and

History from Monitoring menu

2) User will be redirected to the View Submission Monitoring and History Search

Page as per Screen 9-19

Screen 9-19 View Submission Monitoring and History Search Page

No Field Description Remarks

1 Industry Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

2 Subject Area Dropdown for user to

select a value

List of values

As maintained at

Business Parameter

Maintenance

3 Submission

Obligation

Name

Text field for user to

search for record(s)

based on Submission

Obligation Name

Format Free text

4 Submission

Form Name

Text field for user to

search for record(s)

based on Submission

Form Name

Format Free text

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

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No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 71: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 44 of 65

No Field Description Remarks

5 Entity Name Text field for user to

search for record(s)

based on Entity Name

Format Free text

6 Frequency Dropdown for user to

select a value

List of values

1) Ad hoc

2) Annually

3) Daily

4) Half-yearly

5) Monthly

6) Monthly-Weekly

7) Odd Quarterly

8) Quarterly and

9) Yearly

7 Submission

Date From

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

8 Submission

Date To

Date picker for user to

search for record(s)

based on Submission

Date range

Format Date Picker

9 Reporting

Date From

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

10 Reporting

Date To

Date picker for user to

search for record(s)

based on Reporting

Date range

Format Date Picker

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 72: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 45 of 65

No Field Description Remarks

11 Submission

Status

Dropdown for user to

select a value

List of values

1) Accepted

2) Available

3) Closed

4) Failed Submission

5) Failed Validation

6) In Progress

7) Internal Error and

8) Pass Validation -

Pending Approval

12 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

user

Type Button

13 Reset Click the button to

reset search criteria

and result

Type Button

Table 9-11 View Submission Monitoring and History Search Page Field Descriptions

1) At Screen 9-19 enter search criteria and click on ltSearchgt button The

corresponding search result will be displayed as per Screen 9-20

Screen 9-20 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 73: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 46 of 65

2) There are two tabs which distinguish the list of submission obligations by status

as follow

a Submission Obligation Pending ndash shows all records that are pending

submission or unsuccessful submission and

b Submission Obligation History ndash shows all records that have been

successfully submitted to BNM

3) In both tabs double click on each of the record to view the submission details

Screen 9-21 will be displayed

Screen 9-21 Submission Details

4) Click on ltPerform Submissiongt button to perform submission For detailed

steps please refer to Perform Submission section (Section 9113)

5) Click on ltBackgt button to navigate back to search page (Screen 9-19)

9113 Perform Submission

Description This function allows RE Users to perform obligated

submission

Access By 1) RE Submitter

2) RE Approver

Pre-requisite 1) Obligation has been setup by BNM

2) User Role has been setup by RE SA

Table 9-12 Perform Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 74: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 47 of 65

1) User is allowed to perform submission from the following modules

a) View Submission Obligation (Section 9111) and

b) View Submission Monitoring and History (Section 9112)

2) To perform submission select an obligation and double click on it either from

Screen 9-18 or Screen 9-19

3) User will be redirected to Perform Submission page as per Screen 9-22

Screen 9-22 Perform Submission

No Field Description Remarks

1 Submission

Obligation Name

Display submission

obligation which has

been selected by user

Format Display

Field

2 Submission Form

Template

Display the

corresponding

submission form

template which has been

selected by user

Format Display

Field

3 Version No Display form version

number

Format Display

Field

4 Frequency Display frequency Format Display

Field

5 Effective Start

Date

Display effective start

date of the obligation

Format Display

Field

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 75: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 48 of 65

No Field Description Remarks

6 Effective End Date Display effective end

date of the obligation

Format Display

Field

7 Entity Name Display entity name Format Display

Field

8 Reporting Month Dropdown for user to

select a value

List of values

January to

December

9 Reporting Year Dropdown for user to

select a value

List of values

Calculated on the

preconfigured

system parameter

10 Deadline Display based on the

selected reporting period

Format Display

Field

11 Submission Period

Start Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

12 Submission Period

End Date

Display based on the

selected reporting period

It is editable if the report

is FYE report

Format Display

Field

13 Submission File Display the browsed

submission file

Format Display

Field

14 Browse Click the button to

browse submission file to

be attached

Type Button

15 Remove Click the button to

remove attached file

Type Button

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 76: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 49 of 65

No Field Description Remarks

16 Submit for

Validation

Click the button to submit

report for validation

Type Button

17 Cancel Click the button to cancel

submission

Type Button

Table 9-13 Perform Submission Field Descriptions

4) Fill in the mandatory input field and attach a report

5) Click on ltSubmit for Validationgt button to submit the report System will perform

Tier 1 validation (intra and inter form validations) once the report is submitted

User can monitor the submission status via View Submission Monitoring and

History module This function is only applicable to certain type of submission

6) There are two outcomes from the validation process

a) Submission is considered as unsuccessful if Tier 1 validation fails REs are

required to resubmit as the submission has not been accepted by BNM

The validation error report is retrievable in View Submission Monitoring and

History (Section 9112)

b) System will route the submission to the RE Approver if Tier 1 validation

passes The submission is considered successful and accepted by BNM

upon approval by the RE Approver

7) Once the submission is accepted by the system Tier 2 validation (inter form

variancethreshold validation) will be carried out and Tier 2 validation error

report will be generated The Tier 2 validation error report is retrievable in View

Submission Monitoring and History (Section 9112) and BNM Query This

function is only applicable to certain type of submission Please note that the

submission status will remain as ldquoSuccessfulrdquo despite the failure of Tier 2

validation REs are responsible to provide the justification based on the BNM

Query within the specific deadline given

8) Click on ltCancelgt button to cancel submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 77: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 50 of 65

9114 My Tray

Description This function allows RE Approver to approve or reject a

submission before submitting to BNM Task will be created

under My Tray upon submission of report by RE

Submitter My Tray will only display the report which has

passed Tier 1 validation

Access By RE Approver

Pre-requisite 1) Submitter has submitted a report for validation

2) Submitted report passed Tier 1 validation

Table 9-14 My Tray

1) At Screen 9-3 select My Tray from the menu bar

2) User will be redirected to the My Tray Search Page as per Screen 9-23

Screen 9-23 My Tray Search Page

No Field Description Remarks

1 Reference ID Text field for user to

search for record(s)

based on Reference ID

Format Free text

2 Work Status Dropdown for user to

select a value

List of values

1) New

2) In Progress

3) Rejected

4) Completed and

5) Overdue

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 78: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 51 of 65

No Field Description Remarks

3 Due Date From Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

4 Due Date To Date picker for user to

search for record(s)

based on Due Date

range

Format Date Picker

5 Organisation Text field for user to

search for record(s)

based on Organisation

Format Free text

6 Search Click the button to

search for record(s)

System will search

record(s) based on

criteria specified by

users

Type Button

7 Reset Click the button to reset

search criteria and

result

Type Button

Table 9-15 My Tray Search Page Field Descriptions

3) At Screen 9-23 enter search criteria and click on ltSearchgt button The

corresponding results will be displayed as per Screen 9-24

Screen 9-24 Searched Results

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 79: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 52 of 65

4) Select on a record and click on to act on the record The details of

the selected record will be displayed as per Screen 9-25

Screen 9-25 Submission Details

5) Click on ltApprovegt button to approve the submission

6) For late submission user is required to input the late submission reason

(Screen 9-26)

Screen 9-26 Reason for Late Submission

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 80: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 53 of 65

7) For resubmission user is required to input resubmission reason and attach

resubmission document (Screen 9-27) Please note that resubmission

document is mandatory

Screen 9-27 Reason for Resubmission

8) For submission with Digital Signature user needs to perform the following

steps in the pop up screen (Screen 9-28)

a) Insert the ePKI token and enter the correct password

b) Click on ltFetch Submission and Signgt button for verification purpose

c) Click on ltOKgt button after verification has taken place

Screen 9-28 Digital Signature

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 81: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 54 of 65

9) Click on ltRejectgt button to reject the submission Approver is required to

input the reason for the rejection as per Screen 9-29

Screen 9-29 Reject Submission

10) Click on Cancel button to cancel the approval process

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 82: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 55 of 65

100 SUPPORT

Pre-requisite User must be assigned to user group ISS0029 to perform as RE SA

101 User Administration

Each RE will appoint its SA to administer user access for its own institution

However REs are also allowed to appoint the same SA to manage user

access across entities within the same group eg RE1 may appoint same SA

to manage RE1 INV and RE1 ISL users In this situation BNM SA should be

informed to configure the grouping in the system

102 Managing User Profile

RE SA is allowed to manage user profiles by performing the following actions

1) Revoke

2) Block

3) Reset password and

4) Clear session

Screen 10-1 Manage User Profile

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 83: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 56 of 65

Step Action Description

1 To maintain the external user profile go to Support gtSecurity Administration gt User Management gt Manage User Profile

SA can view the userrsquos profile update user profile terminate or block the external user by clicking on the ldquoEditrdquo button

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Click on ldquoGroup Privilegesrdquo tab This tab will show all user groups that have been assigned to the user 4 Click on ldquoReport Privilegesrdquo tab This tab will show all reports that can be accessed by the user

Table 10-1 Manage External User Profile

Screen 10-2 Manage User Profile (Edit Page)

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 84: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 57 of 65

Step Action Description Remarks

1 Click on ldquoEditrdquo button to edit the selected user

Upon clicking the edit page will be displayed

Refer to Screen 10-1

2 Update the userrsquos details and click on ldquoOkrdquo button

Upon clicking the details for the user will be updated

User ID Community Institution Type Institution Name Status and Session are read-only items

Refer to Screen 10-2

3 ldquoRevokerdquo button RE SA can terminate user permanently from the system by clicking at the ldquoRevokerdquo button

4 ldquoBlockrdquo button

Note The lsquoUnblockedrsquo button will be activated immediately after clicking on the ldquoBlockrdquo button

RE SA is able to temporarily block user from accessing the portal by clicking at ldquoBlockrdquo button To unblock RE SA can click at lsquoUnblockedrsquo button

5 ldquoCancelrdquo button Upon clicking user will be directed to the Manage User Profile and the changes will not be saved

6 ldquoReset Passwordrdquo button

RE SA can reset password for user in case user forgets their secret answers User will receive an email that contains the temporary password

7 ldquoClear Sessionrdquo button

In case user accidentally close the browser without properly logout RE SA can click on the ldquoClear Sessionrdquo button to change the Session from ldquoActiverdquo to ldquoInactiverdquo to allow user to login

Table 10-3 Manage User Profile Description

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 85: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 58 of 65

1021 Assign User to Group

RE SA is allowed to assign or unassign users to group depending on

userrsquos access rights

Screen 10-2 Assign User to Group

Step Action Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign User to Group

Upon clicking the ldquoAssign User to Grouprdquo page will be displayed

2 Key in the userrsquos information in the filtration box to search the user and press Enter

The selected users will be displayed in the list

3 Select one user from the ldquoList of Usersrdquo table

The selected user will be highlighted

4 Select one or multiple user groups from ldquoList of User Groupsrdquo table and click on the ldquogtrdquo button

Upon clicking the selected user group will be displayed at the ldquoAssigned User Groupsrdquo table

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 86: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 59 of 65

Step Action Description

5 Click on ldquoSaverdquo button Upon clicking the selected user group will be saved

6 Select one or multiple user groups from ldquoAssigned User Groupsrdquo table and click on the ldquoltrdquo button and click on the ldquoSaverdquo button

Upon clicking the selected user group will be removed

Table 10-4 Assign User to Group

1022 Assign Primary User

This function is available to BNM SA or RE SA RE SA can only view

users of their own institution

Screen 10-3 Assign Primary User

Step ButtonField Description

1 Click on the Support on top navigation menu gt Security Administration gt User Management gt Assign Primary User

Upon clicking the ldquoAssign Primary Userrdquo page will be displayed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 87: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 60 of 65

Step ButtonField Description

2 Select user and click on ldquoAssign Primary Userrdquo button to assign primary user

Upon clicking the primary user column will change from ldquo0rdquo to ldquo1rdquo

If a primary user has already been set or with status 1 the system will prompt that the primary user has already been set

3 Select the same user and click on ldquoRemove Primary Userrdquo button

Upon clicking the primary user column will change from ldquo1rdquo to ldquo0rdquo

Table 10-5 Manage User Profile Instructions

Note If REs have one primary user and wish to add another user as

primary user without removing the existing primary user a message

will be displayed (refer to Screen 10-4)

Screen 10-4 Assign Primary User Message

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 88: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 61 of 65

110 MY PROFILE

RE users may edit their own profile such as full name designation

department and etc change their password and edit their security answers

111 Edit My Profile

Screen 11-1 My Profile

Step Action Description

1 To view own user profile click on the userrsquos name at the top navigation menu and click on ldquoEdit My Profilerdquo from left menu

Upon clicking the user profiles will be displayed at the right page

2 Fill in the details and click on the ldquoSaverdquo button to save the new update

Community Industry Type Industry Name Work Area Description and Email Address are read only field

Upon clicking the new updated details will be saved

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 89: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 62 of 65

Step Action Description

3 Click on Group Privileges tab This tab will show all user groups that have been assigned to the user 4 Click on Report Privileges tab This tab will show all reports that can be accessed by the user

Table 11-1 My Profile Description

112 Change Password

All RE users can change their own passwords anytime from lsquoMy Profilersquo page

Screen 11-2 Change Password

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 90: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 63 of 65

Step Action Description Remarks

1 Click on the userrsquos name on top navigation menu then click Change Password from left menu

Upon clicking the ldquoChange Passwordrdquo page will be displayed

2 Enter current password into ldquoCurrent Passwordrdquo input field and followed by new password into ldquoNew Passwordrdquo input field Retype the new password into ldquoVerify Passwordrdquo input field

Password entered must follow the note provided

3 Click on ldquoSaverdquo button to save the transaction

Upon clicking a message ldquoPassword changed successfullyrdquo will be displayed User can start using the new password immediately

Table 11-2 Change Password Instructions

113 Edit Security Questions

All RE users can change their security answers anytime from lsquoMy Profilersquo page

Screen 11-3 Edit Security Questions

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE
Page 91: Electronic Know-Your-Customer (e-KYC) · Electronic Know-Your-Customer (e-KYC) Applicable to- 1. Licensed banks 2. Licensed investment banks 3. Licensed Islamic banks 4. Licensed

CONFIDENTIAL

Integrated Statistical System User Manual on STATsmart for RE

Page 64 of 65

Step Action Description

1 Click on userrsquos name at navigation menu and then click at Edit Security Questions

The lsquoEdit Security Questionsrsquo page will be displayed User is able to change security answers here

2 Click on ldquoCancelrdquo button Upon clicking a message ldquoEdit Security Questions have been cancelledrdquo will be displayed

3 Click on ldquoSaverdquo button Upon clicking a message ldquoAnswers successfully changedrdquo will be displayed

Table 11-3 Edit Security Questions Description

Bank Negara Malaysia
User Manual
ISS User Manual on STATsmart for RE