ELECTRONIC GOVERNANCE STRATEGY 2009-2015 Republika e Kosov£«s Republika Kosova...

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Transcript of ELECTRONIC GOVERNANCE STRATEGY 2009-2015 Republika e Kosov£«s Republika Kosova...

  • Republika e Kosovës Republika Kosova – Republic of Kosovo

    Qeveria – Vlada – Government Ministry of Public Services

    Department of Information Technology

    ELECTRONIC GOVERNANCE STRATEGY 2009-2015

    Prishtina, December 2008

  • TABLE OF CONTENTS

    1. Introduction................................................................................................................. 4
 2. Current situation in governmental institutions......................................................... 6


    2.1. Organizational aspects....................................................................................... 6
 2.2. Network section.................................................................................................. 6
 2.3. Hardware and Software .................................................................................... 7
 2.4. Internet................................................................................................................ 8
 2.5. Electronic services.............................................................................................. 8
 2.6. Security ............................................................................................................... 9
 2.7. Human resources ............................................................................................... 9
 2.8. Budget ............................................................................................................... 10
 2.9. Current state in public and private companies .............................................. 10


    3. VISION..................................................................................................................... 12
 3.1 Future electronic services................................................................................. 12


    3.1.1. State e-portal ............................................................................................... 13
 3.1.2. Electronic registers...................................................................................... 13
 3.1.3. e-Administration ......................................................................................... 14
 3.1.4. e-Cadastre ................................................................................................... 14
 3.1.5. e-Statistics ................................................................................................... 15
 3.1.6. e-Employment............................................................................................. 15
 3.1.7. e-Procurement ............................................................................................. 16
 3.1.8. e-ID ............................................................................................................. 16
 3.1.9. e-Tax ........................................................................................................... 17
 3.1.10. e-Commerce .............................................................................................. 17
 3.1.11. e-Customs ................................................................................................. 17
 3.1.12. e-School .................................................................................................... 18
 3.1.13. e-Business ................................................................................................. 18
 3.1.13. e-Health..................................................................................................... 19
 3.1.14. e-Archive................................................................................................... 20
 3.1.15. e-Files........................................................................................................ 20
 3.1.16. e-Agriculture ............................................................................................. 21
 3.1.17. e-Transactions ........................................................................................... 21
 3.1.18. e-Library ................................................................................................... 22
 3.1.19. e-Culture ................................................................................................... 22
 3.1.20. e-Police ..................................................................................................... 23
 3.1.21. e-Elections................................................................................................. 23
 3.1.22. Geographic Information System ............................................................... 24
 3.1.23. m-Services................................................................................................. 24
 3.1.24. Local E-Governance .................................................................................. 25
 3.1.25 e-Photography ............................................................................................... 26


    3.2. Infrastructure................................................................................................... 26
 3.3. Networks ........................................................................................................... 27
 3.4. Data Center....................................................................................................... 27


  • 3

    3.5. Expansion of Internet coverage and increase of bandwidth........................ 27
 3.6. Hardware and Software .................................................................................. 28
 3.7. Human Resources ............................................................................................ 28
 3.8. Budgeting .......................................................................................................... 29
 3.9. Social and Economical benefits....................................................................... 29


    4. LEGISLATION........................................................................................................ 30
 4.1 Modification of policies and standards, and Law amendments ...................... 31
 4.2. New laws and policies ....................................................................................... 31


    5. INTEROPERABILITY............................................................................................ 32
 5.1. Description of interoperability........................................................................ 32
 5.2. Interoperability in the government institutions of Kosovo .......................... 32
 5.3. Pan-European Interoperability ...................................................................... 32


    6. CHALLENGES........................................................................................................... 34
 6.1. Challenges of the future................................................................................... 34


    7. THE BEST PRACTICAL MODELS AND THE USED LITERATURE .............. 35
 ACRONYMES................................................................................................................. 36


  • 1. Introduction

    Electronic governance shall mean the provision of governmental institutions’ services through information technology and communication (namely WAN, Internet, mobile network) to citizens, businesses and others. Through application of electronic governance, citizens and businesses as well as the government will be provided with fast and more effective services, access to service from any place and from distance, it will urge economic and social development, it will provide possibility for capacity building, permanent services at all times, presentation of national achievements, etc.

    Republic of Kosovo, actively participating in regional and European development processes, will be engaged in order to hold a stake in the field of electronic governance and ICT in the region and Europe. As participant in international forums, Kosovo will implement all assumed obligations in developing the society of information in cooperation and full partnership with stakeholders.

    Nevertheless e-governance is not needed only for regional and European integrations, but specifically for establishing a very important pillar of economic development and continuous advancement of Kosovar society.

    E-governance is applied in most developed countries of the world, specifically in many EU countries. Functioning of e-governance in those countries enables citizens to receive services from public administration electronically through online state e-portal, from any distance, without having the need of waiting in lines in front of administrative offices.

    In line with legal norms in effect, responsibility for setting standards and provision of IT services to be used by governmental institutions of Republic of Kosovo and coordination of security of IT services in governmental institutions of Republic of Kosovo lies within MSP.

    Responsibility for urging the development of IT lies within MTT, but in the other hand, there are other bodies within governmental institutions established without any legal base which are involved in provision of IT services.

    In the past, institutions of Republic of Kosovo implemented a number of information management systems system centers, GIS projects, numerous databases, web applications and websites, governmental network of IT, training in IT, etc.

    In the past