eLearning and knowledge management
-
Upload
david-dinh -
Category
Documents
-
view
646 -
download
2
Transcript of eLearning and knowledge management
IMPROVING EMERGENCY TRAINING
AND QUALITY ASSURANCE CAPACITY
USING http://www.alphastudy.com
Category 5 – Making Smart Choices
Michael Dinh, Jon Hayman, Kendall Bein,
David Dinh, Timothy Tan
RPAH Emergency DepartmentNSW Institute of Medical Education and Training
Aims
� Demonstrate an online Web 2.0 collaborative learning
and quality management tool
� Design and develop
� Implement
� Evaluate� Evaluate
� Improve training and quality assurance capacity in an
emergency department
The problem – quality & knowledge
management capacity
� Large mobile workforce
� Secondments
� Shift work
� Staff turnover� Staff turnover
� Training networks
� State-wide Emergency training networks
� Training capacity in Regional NSW
� Quality assurance capacity
� Surveys, audit tools
� Research
� E-learning
Planning & implementing solutions –
http://www.alphastudy.com
• Easy to use online Web 2.0 tool
– Independent workspaces within secure
domain
– Content management– Content management
– Surveys, audits, research
– Online learning modules
– Discussion forums
– Networking
OUTCOMES – a better way to integrate
knowledge and quality managementknowledge and quality management
Uses at Royal Prince Alfred Hospital Emergency
Department
• E-learning modules
• Protocol audits
• Virtual Journal Club
• Research studies
Clinical handover assessments• Clinical handover assessments
• Triage credentialing
• CME assessments
• Fellowship exam resources
• ED activity dashboard
• Stream online presentations
Audit: Clinical Handover
� Assess clinical handover
� 1:7 patients significant issues not handed over
� Implementation of integrated handover
� 73% decrease in incidence of handover/ward transfer
IMMS 2008-2009IMMS 2008-2009
Knowledge sharing – current VJC users
� Royal Prince Alfred
Hospital
� Canterbury Hospital
� Bankstown Hospital
Liverpool Hospital
� Gosford Hospital
� John Hunter
� Lismore Base
The Canberra� Liverpool Hospital
� St George Hospital
� St Vincents Hospital
� Westmead Hospital
� The Canberra
� Shoalhaven
� Royal Melbourne
� Nambour
� Tweed Heads
Closing the evidence-practice gap using quality
management approach
� Code crimson adopted and implemented 2008
� Critical incident April 2009
� Audit: Knowledge of key protocols = 67%
� E-learning module – improved to 90% (p=0.002)
When would you contact the consultants on call?
0
20
40
60
80
100
120
Dis
agre
emen
t
GS
W
mul
tiple
ful
ltr
aum
as
SB
P <
90 in
resu
s
Tra
uma
Reg
unab
le t
oat
tend
Use
of
bloo
dpr
oduc
ts
(%) Before
After
Real time quality management – the ED
activity dashboard
� AO shift handover report
� Automated messaging
PROLONGED STAY
ICU PT
5%
ADMISSION
DECISION
6%
INTERESTING
CASE
6%
EQUIPMENT/SUP
PLY
11%
RADIOLOGY
11%
ACCESS
BLOCK
IMPAIRING ED
FUNCTION
17%
PATIENT
ABSCONDING
22%
MENTAL HEALTH
22%
Breakdown of issues identified
n=18
Evaluation – the lessons learnt
� Formal evaluation conducted October 2009-2010
� Usage, usability analysis
� 54 site users
Evaluation – the lessons learnt
88% agreed or strongly agreed that
alphastudy had improved education and
training at RPAH emergency department
Benefits
�Improved QA/research capability
�Improved outcomes
Knowledge sharing and networks�Knowledge sharing and networks
�Low cost/low maintenance
�Scalable
�In house development
Transferability and Future Scope
� System enhancements
� Semantic search engine and ranking algorithm
� Better surveys and quiz templates
� Easier use
� Live video streaming, web conferencing� Live video streaming, web conferencing
� NSW IMET
� Digital Regions Initiative/National Broadband Network
� Emergency online training and simulation
� Streaming presentations and sharing case discussions
� Improve medical training in regional NSW