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Education

Experience

Sept 2008-

Jun 2011

University of Manchester, UKBachelor of Science Degree in Zoology (Animal Biology) – 3.5 GPA

Oct 2014-

Nov 2015

English Language InstructoriStar Language Institute, South Korea As an English as a Second Language Instructor I was responsible for

managing my classroom, ensuring student success in the curriculum and

retaining student enrollment. Responsibilities included:

o Curriculum development, including design and production of for-sale

textbooks which were reflective of student skill levels.

o Creation of evaluation methods, maintaining student records and

producing schedules.

o Providing feedback to parents and encouraging re-enrollment in classes.

Nov 2011-

Sep 2014

Aug 2007-

July 2008Receptionist and Administrative AssistantKruger UK As an administrative assistant I performed a variety of duties involved with the

importation and sales of confectionery. Responsibilities included:

o Greeting customers and clients and operated a multi-line phone system

o Sale and purchase order administration using Sage

o Drafting response letters to consumer complaints

Knowledge of medical terminology and

Electronic Medical Records Systems

Training certificates: AHA BLS for

Healthcare Providers, Moving and

Handling People, Safeguarding Children

Medical SecretaryVirgin Care (Oldham Dermatology), UKAs a medical secretary I provided a full spectrum of support for both clinical

and managerial staff. Responsibilities included:

o Interfacing with the public and acting as an information resource for

patients and clinical staff.

o Problem-solving and responding to patient complaints, including elevated

calls. In coordination with clinical staff, created effective preventative

solutions to commonly occurring complaints and issues.

o Scheduling urgent and emergency appointments

o Managing clinical correspondence, including medical transcription and

creation of standard letter templates.

o Managing the tracking and processing of patient test results in

coordination with the pathology services.

o Streamlining and improving administrative processes.

Statement

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Currently seeking employment in the medical administration field. I feel that I thrive in the

fast-paced environment of a busy medical office and take great satisfaction from using

problem-solving skills to go the extra mile in order to improve patients’ healthcare

experience.

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IBM Kenexa Prove It! Scores

Typing (5 min) 65WPM (98% acc.)

Excel 100%

Word 97%

PowerPoint 93%

Outlook 100%

Skills