El Rancho Restaurant

Business Process Model and Evaluation

CSC 417 – Javier Triana

Who we are?

““El Rancho Mexican restaurant” is El Rancho Mexican restaurant” is a family business.a family business.

We have only two locations. One We have only two locations. One in Oak Grove and One in Petal.in Oak Grove and One in Petal.

No future plans of expanding.No future plans of expanding. Over 40 employees. This number Over 40 employees. This number

changes a lot. (It is hard to keep changes a lot. (It is hard to keep track)track)

Crystal Point

The only thing that really is The only thing that really is organized is the use of Crystal organized is the use of Crystal Point.Point.

Crystal Point is a POS Software Crystal Point is a POS Software used by many restaurants.used by many restaurants.

Controls a number of workstations Controls a number of workstations and a PC-based database.and a PC-based database.

Schedule managementSchedule management

Crystal Point (cont)

Server functions.Server functions. Order entry.Order entry. Edit checks.Edit checks. Manager tasks can be performed Manager tasks can be performed

at any terminal.at any terminal. Real-Time management reporting Real-Time management reporting

from any station.from any station.

Suppliers

US FoodService – All the food is US FoodService – All the food is provided by them (currently)provided by them (currently)

Coca-Cola Company – All the coke Coca-Cola Company – All the coke products.products.

ABC – Bar ABC – Bar

Where the mess begins

Everything else we do is not that Everything else we do is not that organize.organize.

From ordering the food from the From ordering the food from the suppliers to assigning tasks.suppliers to assigning tasks.

The way we do the rest of the tasks The way we do the rest of the tasks is assigned in day to day basis.is assigned in day to day basis.

Who is assigned to a task can be Who is assigned to a task can be changed in a matter of seconds too.changed in a matter of seconds too.

Current Diagram of Ordering Supplies

Diagram of restaurant

Proposed Plan

Every employee should be assign Every employee should be assign a task by the manager and not be a task by the manager and not be changed every 5 minuteschanged every 5 minutes

Use of inventories (especially for Use of inventories (especially for the bar)the bar)

More use of the software for price More use of the software for price changes, instead of discount.changes, instead of discount.

Maybe a manager instead of Maybe a manager instead of Owner/ManagerOwner/Manager

Proposed plan (cont)

Consistency in the way tasks are Consistency in the way tasks are assigned.assigned.

Manager should review completed Manager should review completed task before mark it as completed.task before mark it as completed.

Why these changes?

Small changes could really be beneficialSmall changes could really be beneficial Management training is not an option Management training is not an option

because is a too small business to invest because is a too small business to invest in such an expensive training.in such an expensive training.

Employees stay short period of times.Employees stay short period of times. Really hard to apply any other major Really hard to apply any other major

changes in Process Management to such changes in Process Management to such small business.small business.

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Questions???Questions???