Eko Contact Center _ Food Retail Operations
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EXCELLENT CUSTOMER EXPERIENCE
description
Call Center and CRM services in food retail field. Integrations, Implements, Succesful Delivery Systems
Transcript of Eko Contact Center _ Food Retail Operations
EXCELLENT CUSTOMER EXPERIENCE
WHO ARE WE?
VERİ DESENİ ZENGİNLEŞTİRME
EKO Contact Center has started its activities withhome delivery services, takeaway services, and customer service operations.
EKO CC aims to be a right partner for its corporate customers especially by theup-to-date operations of the retail distribution chain, technical infrastructure, specific software solution named Oktopus CRM™ that developed for the retailindustry, and by its domination on the business processes.
EKO Contact Center is a foundation of Süzer Group.
OUR PROJECTS
VERİ DESENİ ZENGİNLEŞTİRME
Eko Contact Center provides services to the different sectors as;
Airports | Customer Service, Data update servicesTextile | online & offline sales channel Customer ServicePayment Systems | Telemarketing, Tele-Appointment, Customer ServiceFood Retail | CRM, home delivery services, Tele-marketing, Tele-SalesE-commerce | CRM, TelemarketingIsolation | Data update servicesTelecom | Tele-Sales
SERVICES
Customer Life Cycle
WINCustomer Satisfaction
Questionnaire CallsE-SurveySMS Survey
Tele Sales:Inbound Order LineOutbound “B to B” ve “B to
C” SalesE-mail & Chat Online
Customer Services
KEEPInbound Technical Support ServicesConsumer Services LineChurnInformation LineMembership ServicesAppointment ServicesCalls For Getting Payment
Promise
EXTENDData / Information Uptade
ServicesBack Office ServicesCross/Vertical Sales
ServicesLoyalty Analysis ServicesCRM
FOOD RETAIL CALL CENTER SERVICES
Our target is providing value for the food retail field withthe special solutions.
OKTOPUS CRM FOR THE FOOD RETAILERS
Increasing sales with the tele-sales, best offers, upsells.
Measurement the performance of the process started with order and finishedwith delivery.
Maps integration for the best delivery operations.
Efficient reports.
Campaign announcement.
The strong customer relationship management system supported by Oktopus CRM
SOFTWARE
Eko Contact Center has been providing maximum benefits with its specificsoftware solution named Oktopus CRM™ for the different fields of the retailchannel.
Our target is to develope solutionsjust for retail channel by adding newapplications with software andservices haven’t given before in thisfield growing by 20% every year.
SOFTWARE
CALL CENTER APPLICATIONIt’s a special application can provide multi channel operation for all order calls andservice calls of the contact center.
STORE APPLICATIONWith this web based software program, it is easy to reach this software by themobile devices and store computers.It is easily worked with the POS especially used at the restaurants by the fullintegrated system.
MARKETING APPLICATIONThis application provides the management of campaigns, prices, products andpromotions activities of the marketing departments.Customer and product informations can easily followed by this application byworking full integrated system with the call center application as well.
SOFTWARE
IMPORTANT POINTS OF OKTOPUS CRM
Special call center operation and application for home delivery service.
Handling orders by online and by calls to your restaurants.
Management of restaurant network.
Keeping your customers’ datas and their previous orders by entegrated toyour own CRM, ERP and the other tools.
Updating the location and adresses by the entegration with the current maps.
Updating products and menus through the one application.
Easy access.
Integration system with the mobil divices’ order applications such as IOS andANDROID.
SUBSTRUCTURE
Our Partners
QUALITY
CERTIFICATES:ISO 9001:2008 Quality Management SystemOHSAS 18001:2007 Occupational Health and Safety Advisory Services ISO 14001:2004 Environmental Management System27001 Information Security10002 Customer Satisfaction
MEMBERSHIPS:Call Center AssociationFood Retailers AssociationChain Stores Association
SUCCESFULL OPERATIONS
HR policies at Eko Contact Center aims to achive the identifiedtargets in terms of customersatisfaction and quality services bydeveloping its human resourcepotential.
WHY NOT CONSIDER CALL CENTER OURSOURCING
BENEFITS OF ALL OF THESE FOR YOUR COMPANY:
We provide cost saving with our strong operation team.With our experinced operation team we offer you make yoursales up.We provide you to focus your core business. Call Center Management is our business.
Visit: www.ekocontactcenter.com
T: +90 549 633 40 01T: +90 216 709 33 56
CONTACT US
