eHealth NSW News 2017 January-February Issue · Corporate IT program lead, Khiem Luu at...

eHealthnews

JANUARY/FEBRUARY 2017

ContentsChief Executive’s message . . . . . . .2

HealtheNet poised to add pathology results . . . . . . . . . . . . . . . . . . .3

Team effort behind eMR migration (continued) . . . . . . . . . . . . .3

eCredentialing having a positive impact . . . . . . . . . . . . . . . . . . . . . .4

eRIC enhanced with more functionality . . . . . . . . . . . . . . . . . .5

A new Executive Sponsor for eRIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Strengthening clinical leadership of eHealth efforts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-7

Patient Wi-Fi roll-out picks up pace across NSW . . . . . . .8

Sharpening eHealth solution delivery . . . . . . . . . . . . . . . . . . . .9

A slice of the eHealth Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Staying safe in a digital workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Save the date for Expo no .8! . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Team effort behind eMR migration

eHealth NSW’s Clinical Applications Reliability Improvement (CARI) Program has notched up a major milestone with the recent smooth migration of the Cerner eMR domain for South Eastern Sydney and Illawarra Shoalhaven Local Health Districts to the Government Data Centre (GovDC).

The migration will increase the

reliability of essential clinical functions

within the Cerner eMR domain while

meeting SES and IS LHDs’ future

growth requirements.

eHealth NSW’s inaugural migration

drew praise from Flora Karanfilovski,

Director of Information Management

Services for South Eastern

Sydney LHD.

“Being the first eMR production

domain to embark on this migration

was not without its challenges,” Flora

wrote in a letter to eHealth NSW Chief

Executive Dr Zoran Bolevich.

“The enormity of the project required

combined efforts and collaborations

across many teams (and) the very

few production issues post go-live

is testament to this collaboration

and success of the project. My

congratulations to all involved.”

Continued page 3

Members of eHealth NSW’s CARI Program team joined forces with South Eastern Sydney and Illawarra Shoalhaven LHDs’ Clinical Applications team

Check out our website atwww.ehealth.nsw.gov.au

If you’ve got a story or feedback for eHealth News, please contact Karen Fontaine on 8644 2246 or email [email protected]

eHealth News January/February 2017

Chief Executive’s messageThe year has started at a fast pace here at eHealth NSW, with many of our programs and other business activities steaming ahead.

It was great to see some important milestones already being achieved in the first few weeks of 2017, such as the successful migration of South Eastern Sydney and Illawarra Shoalhaven LHDs’ joint Electronic Medical Record (eMR) domain to a new production environment in the Government Data Centre (GovDC) – the first of these complex clinical systems to be transitioned.

Another important milestone has been start of a system-wide roll-out of the Health Security Operations Centre (HSOC) – a state-of-the-art cybersecurity function to protect our networks, applications and data 24/7, all year round.

There is no doubt this will be another big year for eHealth NSW, but in addition to focusing on our projects, programs and other business activities, we need turn our attention to how

we can continue to build an excellent service organisation and a great place to work. To this end, we have started developing a new Business Plan for eHealth NSW, which will be aligned with the Ministry of Health’s Business Plan for 2017-18, and will place particular emphasis on steps required for us to enhance our operational excellence and further strengthen our commitment to great customer service.

A key input into this planning process is the eHealth NSW Customer Value

Survey 2017, which was launched in February. To help us design and deliver more customer-centred solutions, we are reaching out to our customers for feedback, so that we can better understand what is important to them. Armed with a series of honest appraisals about our performance, we will be in the best position possible to improve and to deliver all the elements of our bold eHealth Strategy for NSW Health.

After all, we’ve been working hard to make our customers happy. Much of that has involved a lot of listening. In the Customer Value Survey of 2015 our customers told us what was most important to them and with that feedback, we delivered a number of actions to improve our delivery of service. All of them I’m incredibly proud of, and staff members should be too.

The 2017 Customer Survey feedback will help us to further improve so we can continue to be a trusted and valued partner, enabling excellent healthcare for the people of NSW.

Dr Zoran Bolevich Chief Executive, Chief Information Officer, eHealth NSW

Shortly after she stepped down as Health Minister in late January, Jillian Skinner wrote a letter to every member of NSW Health and in it she noted our work:

…The advances we have made in ICT systems are breathtaking in making a difference to patient care. Just for example – electronic medication management cutting down errors; telehealth that links remote patients and those caring for them with highly skilled specialists; electronic patient records and integrated care that provides greater clarity about what treatments a patient has received … the list is boundless and I thank all of you who have worked so hard in rolling out our eHealth initiatives.

We thank Mrs Skinner for always being a great champion of all things eHealth and we very much look forward to working with the incoming Health Minister, the Hon. Brad Hazzard.

http://survey.az1.qualtrics.com/SE/?SID=SV_cO7XIVaTi8Rmjvn


3

HealtheNet poised to add pathology resultsFor the first time, pathology test results will soon be available in HealtheNet — the state-wide electronic medical record system accessed by NSW Health clinicians.

With more than 70 per cent of patient treatment decisions based on pathology results, providing easier access to these will help reduce time to treatment and improve care. There is also a potential to reduce repeat ordering of tests in cases where relevant and recent results are already available, thus reducing inconvenience for patients.

NSW Health Pathology results will be available for clinicians in HealtheNet in the first half of this year. South Eastern Area Laboratory Services (SEALS) and Pathology West are scheduled to connect first, followed by the other Pathology Networks.

NSW Health will also begin sharing pathology results with the My Health Record, so that patients, their carers, and their other healthcare providers will be able to access them online.

The Australian Digital Health Agency is also working to connect private

laboratory groups to the

My Health Record, so private

laboratory test results can be

available in My Health Record —

and easily accessible to NSW Health

clinicians via the HealtheNet

Clinical Portal.

From page 1

Team effort behind eMR migrationIt was truly a team effort. At eHealth NSW, the CARI

Program team from the Infrastructure Office collaborated

with Information Services (IS) staff to plan and perform the

migration activities.

It took two years of planning and five months of hard work

to build the new infrastructure and create and test the new

GovDC domain.

“It was a collaborative team effort and everyone should be

acknowledged for their contribution,” said CARI Program

Manager Clara Chan.

“Thanks go to the South Eastern Sydney and Illawarra

Shoalhaven LHD teams for their support, availability and

testing during all phases of the first domain migration;

to IS for building the new infrastructure in GovDC and

their support pre, post and during go-live; and to Cerner

for managing the migration of the eMR domain and

applications.”

Infrastructure Office Director Andrew Pedrazzini said the

migration had truly been a job well done.

“The first migration is a result of two years of hard work

and demonstrates the great working relationships between

IO, IS and the LHDs,” Andrew said. “This could simply not

have been achieved without all groups working together as

closely and effectively as they did.”


4

eCredentialing having a positive impactMore than 6,000 clinician profiles have been entered into the new statewide eCredentialing system Corporate IT rolled out to eight LHDs, the two Specialty Networks and to NSW Health Pathology (NSWHP) in 2015 and 2016.

A web-based system, eCredentialing allows Health Agencies to automate their credentialing process as part of the recruitment of Senior Medical and Dental officers (SM&DOs).

SM&DOs enter their credentials into the system where they can be verified and made available to all Health Agencies to check credentials once an officer has applied for a vacant position.

NSWHP says the system is already having a positive impact on data capture and streamlining their credentialing process.

Marco Chan, who led the eCredentailing project for NSWHP, says the system is making the credentialing process a lot smoother, and eliminating paper work.

“The process is a lot more efficient when using the system,” Marco said. “At NSWHP, we credential our SMOs and our recommendations for appointment are endorsed by LHD Medical and Dental Appointments Advisory Committees (MDAAC) across NSW. For those LHDs who are using the system, the process is so much easier now that everything is automated.”

As well as benefiting medical workforce

system users, eCredentialing also

provides gains for other stakeholders.

Clinicians enter their credentials once,

rather than having to submit credentials

every time they apply for a role, and

they can add to their credentials over

time building their profile in the system.

Duplication of effort is avoided as

LHDs can choose to reply on verified

credentials appearing in the system

rather than carrying out further

verification processes.

“eCredentialing is all about improving

patient safety and the system addresses

one of the recommendations from

the Garling Report,” said Corporate

IT’s Director, Farhoud Salimi. “It

improves transparency across the

credentialing process with all approvals,

documentation and data being

auditable and readily available

when needed.”

For further information about the

eCredentialing program, contact the

Corporate IT program lead, Khiem Luu

at [email protected]

Trish Lorger, Executive Officer to Chief Pathologist Professor Roger Wilson, and Marco Chan, JMO Manager

“ eCredentialling is all about improving patient safety and the system addresses one of the recommendations from the Garling Report


5

eRIC enhanced with more functionality

eHealth NSW’s Electronic Record for Intensive Care (eRIC) is being enhanced with additional functionality, providing further integration and a suite of operational reports to support better clinical decision-making.

Further enhancements will follow at Port Macquarie Base Hospital (PMBH) in the first half of this year.

As of 7 February 2017, eRIC had been accessed 31,271 times and more than 237 patients have been connected to eRIC since its pilot implementation at PMBH in October 2016.

As part of the integration, a printable Electronic Handover of Care (eHOC) will be available via eRIC. This means that on patient transfer from the ICU, the eHOC information will be available to clinical teams outside of the ICU. The eHOC will provide clinical staff with a summary of a

patient’s ICU stay, incorporating the previous 24 hours of validated patient observations and current medication information.

The Patient Administration System (PAS) will also be integrated with eRIC. Patient demographic data will be electronically transferred from PAS to eRIC. The benefit for ICU clinicians is that they can access vital information such as the next of kin contact details at the bedside in eRIC. Patient registration and bed movements in eRIC will no longer be recorded manually. The PAS will automatically send these messages to eRIC.

eRIC has strong reporting capabilities. Through the reporting portal, the ICU will have access to 16 standardised operational reports. These reports are generated automatically and will measure key indicators in the management of critically ill patients. This will allow future benchmarking across Local Health Districts and state as other sites go live with eRIC.

A new Executive Sponsor for eRICDr Nigel Lyons, former Chief Executive of the Agency for Clinical Innovation and now a Deputy Secretary of NSW Health, has handed his eRIC Executive Sponsor reins to Stewart Dowrick, Chief Executive of Mid North Coast Local Health District (pictured above).

“On behalf of the eRIC Program, we recognise and thank Nigel for his dedication to the eRIC Program over the last few years” said Robert Paino, eRIC Program Director.

“Nigel has not only provided strong leadership, but also represented the partnership between eHealth NSW and the Agency for Clinical Innovation in delivering eRIC.”

Stewart has been a key member of the eRIC Program State Committee since 2015. Like Nigel, he is a strong advocate of supporting clinicians by providing them with the tools they require to deliver the best patient care in ICUs.

Stewart was instrumental in securing Port Macquarie Base Hospital as the pilot site for eRIC.

eHealth NSW welcomes Stewart and his extensive experience to this exciting stage of the eRIC Program.


6

Strengthening clinical leadership of eHealth efforts eHealth NSW appointed the state’s first Chief Clinical Information Officer (CCIO), Dr John Lambert, in 2014 to help strengthen connections between clinicians and the IT specialists delivering clinical applications.

Since then, a number of NSW Health agencies throughout the state have appointed their own experts to help ensure health technology and informatics are providing the best possible support to continue improving patient care.

In this feature we profile those who have joined so far, but eHealth NSW looks forward to welcoming many more in the near future.

Angus Ritchie - Physician Informaticist, Sydney LHD

Angus is a Nephrologist at Concord Hospital, Clinical Senior Lecturer at Sydney Medical School and Physician Informaticist for the Sydney Local Health District. In this unique role, Angus integrates clinical skills with computer and information sciences to

advise on health information system development, training and support, adoption and optimisation in clinical practice.

He facilitates the integration of evidence, research, analytics, best practice and industry knowledge of successful implementation to support patients, physicians, clinicians, and other providers in their use of electronic medical record (eMR) and other health information systems.

Naren Gunja - Chief Medical Information Officer, Western Sydney LHD

Naren is a Senior Staff Specialist in Emergency Medicine and Toxicology, Clinical Associate Professor at Sydney Medical School and the Clinical Lead for eMEDs project at Blacktown Hospital. He is also the Chair of the recently established WSLHD Health Informatics Advisory Committee. His role includes promoting and developing a clinical informatics workforce at WSLHD, improving user experience of health technology and getting the right clinical analytics tools to improve patient care.

Aaron Jones - Chief Nursing Information Officer, Sydney LHD

Aaron is the first Chief Nursing Information Officer appointed by a NSW Local Health District and leads the strategy, development and implementation of ICT to support nursing and midwifery practice. He helps drive clinical analytics that inform and improve training, decision support, clinical workflow and clinical outcomes that assist in optimisation of the user interface of clinical systems, for nurses, physicians, and other multidisciplinary care providers.

Andrew Hugman - South Eastern Sydney LHD and NSW Ambulance


7

Andrew is a practicing Emergency and Retrieval Medicine Specialist with a keen interest in Health Informatics. He is the Clinical Lead for South Eastern Sydney’s’ eMEDs project – the electronic medication management program – and chairs / sits on numerous LHD and State Clinical Informatics committees. He is committed to innovation and driving value from digital technology for the advancement of all aspects of healthcare.

David York - Chief Clinical Information Officer, Central Coast LHD

David has been on the Central Coast for over 20 years, currently working as a Senior Staff Specialist in Emergency Medicine. His recent appointment as CCIO has combined his interests in patient centred care and technology related clinical innovation. This background helps to give local clinicians a coalface-relevant voice as they adapt with new technology.

Amith Shetty - Medical Director, Hospital in the Home service, Western Sydney LHDAmith is a Practicing Staff Specialist in Westmead Hospital’s Emergency Department and has been the Co-Director of Emergency Medical research unit since 2013. He also leads a Western Sydney multicentre Sepsis Registry and is actively involved in

multiple eMR working groups and research panels envisioning the future development of ICT enabled clinical tools populating big dataset driven research registries to create learning organisations. He is actively involved in the development, implementation and monitoring of quality initiatives in Western Sydney.

Kathy Gibson - Director of the Health Informatics Unit at Sydney LHD

Kathy is a Senior Staff Specialist Rheumatologist at South Western Sydney Local Health District and has a strong background in both health informatics and patient-reported outcomes research. She pioneered the collection and analysis of patient-reported outcome data in the Rheumatology department at Liverpool Hospital and has published this work in a number of major journals. She is particularly interested in the use of technology and patient data to improve patient care.

Marty Sterrett - Chief Clinical Information Officer, Northern Sydney LHD

Marty is a Staff Specialist Emergency Physician at Manly Hospital and NSW’s leading champion for the use of voice recognition software.

With it, he creates and uses custom templates to develop comprehensive and accurate documentation. Marty also trains clinicians on a range of techniques to make the most of the eMR interface.

eHealth News asked Marty Sterrett for his take on the key success factors behind the roll-outs of eMR2 at hospitals across Northern Sydney LHD over the past year:

I attribute this success to a well-prepared project team, engagement and support from our executives, excellent trainers, and a receptive and willing clinical staff at all sites. Cerner and eHealth NSW have also been very welcome partners.

We all recognise that the future of healthcare will be inextricably intertwined with electronic documentation, ordering, and results-review. These modalities are enhanced when we can customise the eMR and training to the clinical staff involved to make their work easier, more satisfying, and more clinically relevant.


8

Patient Wi-Fi roll-out picks up pace across NSW eHealth NSW’s Patient Wi-Fi initiative is gaining popularity as more hospitals line up to provide the service for the benefit of patients, carers and their families.

John Hunter Children’s Hospital launched a free Patient Wi-Fi service on 9 February and joins the ranks of The Children’s Hospitals at Westmead and Randwick and Port Macquarie Base Hospital, which last year were the first in NSW to provide Patient Wi-Fi.

The Bright Alliance Cancer Treatment and Research Centre in Randwick will soon provide a free Patient Wi-Fi internet service to their patients and visitors.

This nine-storey building brings together Sydney Children’s Hospital Randwick, Prince of Wales Hospital and the University of NSW in one space to facilitate and improve care within the community and to provide care to adolescent and young adult patients.

Proposals to provide Patient Wi-Fi to hospitals in Northern Sydney, Mid North Coast, Murrumbidgee and Illawarra Shoalhaven LHDs are now underway.

“It will be a productive year for us as the demand for Patient Wi-Fi grows within our LHDs and to add to that, we have Guest Wi-Fi rolling out to all eHealth NSW buildings by the end of March,” said Project Manager Jason Matthews from the Infrastructure Office’s Conference, Collaboration & Wireless team.

“We have two new project managers in the Wireless team, Michelle Dryburgh and Robyn Kennedy, to help more of our customers get on board with Patient and Guest Wi-Fi services.”

During the past two years, eHealth NSW has invested more than $30 million to improve Wi-Fi services in health facilities, to be used by staff and patients alike.

Another piece of enabling technology – the Health Wide Area Network

(HWAN) – now connects

more than 200 hospitals and facilities

across the state, allowing clinicians to

access core clinical systems from their

patients’ bedsides, including Electronic

Medical Records (eMR) and Electronic

Medication Management (eMeds).

These advances in IT infrastructure

have made it possible for hospitals such

as John Hunter Children’s Hospital to

offer Wi-Fi services to patients, carers

and families.

Above: Beau using Patient Wi-Fi at John Hunter Children’s Hospital

Right: Robyn Kennedy, Jason Matthews and Michelle Dryburgh of the Conference, Collaboration & Wireless team


9

Sharpening eHealth solution deliveryeHealth NSW’s eMR Connect Program is tackling the challenge of enhancing clinical solution development, adopting a design methodology that continually enhances the quality and safety of functionality in the Electronic Medical Record (eMR) and reduces the time required to deliver it.

This new and faster way of delivering clinical applications to support patient care involves an ‘iterative’ design approach, with clinicians and Local Health District (LHD) teams involved more closely in development.

The work is spearheaded by Patrick Hooper, Senior Consultant – Solution Design and Integration, working alongside Tony Azzam who heads eMR Connect’s Design and Build work stream.

“It came about from speaking to the clinicians and LHDs to understand the issues they have with some aspects of the eMR,” said Tony.

“It’s our job to interpret this and come up with solutions that meet their needs. They may say they want something that simply replicates what they’re used to seeing when we know we could produce something much better,” he said.

Patrick said the iterative approach involves confirming requirements, which are often gaps in the existing functionality, then developing a first usable product – or ‘Minimum Viable Product’ (MVP).

“This MVP can then be demonstrated back to the clinicians quite quickly, as well as to other teams across the LHDs and eMR Connect, so that we can confirm we’re on the right path and everyone can be aware of how it’s going to operate and contribute to its development,” said Patrick.

“We have a small team that works on the product and, once it’s developed, we work with the broader eMR Connect team to turn that into a product that can be implemented widely and support its smooth transition to ‘Business as Usual’.

“The aim of the MVP is to deliver an initial product that works well, is safe and is useful to clinicians, so they can start using it and get value from it right away.

“Then you ask questions about what extra features they want and you can continue to grow the product.

“This contrasts with a typical approach where you’re spending a whole

program of work doing the design, the

documentation, the development and

the testing, and then the product is

delivered as a ‘big bang’ at the end.

“Iterative product development also

means you reduce the risk of delivering

a product that’s ultimately not what

users want. You might actually produce

exactly what they wanted at the

beginning but, by the time you get

to the end of it, the technology has

changed or needs have changed.”

eMR Connect currently has four

enhancements in iterative development,

including ‘My Charted Patients’, a new

page in the eMR that shows clinicians

– at a glance – the documentation they

have completed or need to complete

for their patients. It is currently being

trialled by South Eastern Sydney LHD.

“We’ve demonstrated we can design

good solutions iteratively – the next

challenge is to show it works well in a

delivery phase,” said Tony.

Patrick Hooper and Tony Azzam demonstrate the finer points of iterative product development


10

In every edition, we drill down into a section of the eHealth Strategy for NSW Health: 2016-2026. This time we look at one of the Strategy’s 11 Underpinning Principles – Safeguarding Security & Privacy – and speak with Kavesh Moodley, eHealth NSW’s Chief Information Security Officer.

A slice of the eHealth Strategywhich upholds the importance of and respect for privacy into the fabric of our organisation.

It is imperative to support innovation and transformation, while remaining proactive and vigilant.

What kinds of programs are supporting the protection of electronic information, both corporate and clinical?

Key programs that demonstrate our approach to security and privacy include:

Privacy and Security Assurance Framework (PSAF) –This early assessment service supports all projects and programs across the organisation in security risk decision making. Through early awareness of the information security risks associated with a project or system, those risks can be eliminated or mitigated. Through the use of structured questionnaires, the PSAF seeks to identify and influence every stage of all new system and proposals to meet our ‘Security and Privacy by Design’ principle. A user-friendly online web portal which includes electronic workflow approvals is coming soon.

Health Security Operations Centre (HSOC) – This enterprise-wide initiative enables a holistic cyber-attack and threat intelligence monitoring service across all applications and services within NSW Health, 24 hours per day, 365 days a year. Delivered in partnership with Symantec and their global network of certified incident analysts, this service provides real-time data for early detection and rapid response. With a rapid roll-out across NSW Health in 2017, our target is for 100,000 devices to be monitored in near real-time.

Maintaining and expanding the ISO:27001 security certification – Independent annual surveillance audits and tri-annual re-certification audits

are conducted independently by a

What are some ways in which eHealth NSW is maintaining a trusted digital environment?

eHealth NSW bears enormous responsibility to protect and prevent security and privacy breaches. Such breaches have the potential to undermine the great work our organisation performs.

By ensuring the delivery of reliable, safe and secure services, eHealth NSW has earned the confidence of our people and our stakeholders as a trusted provider driving digital transformation, delivering real benefits to the NSW Health system.

The way we are approaching this is by being proactive, embedded and prepared. Through leadership, education and stakeholder consultations, we are fostering a culture of security and a vigilance

third-party certification body, and this provides insight and assurance that our businesses are managing their information security risks within their operations. The intention to expand the ISO:27001 certification supports the overall management of security and privacy risks and opportunities across NSW Health.

Security Domain Reference Architecture – Our standardised reference architectures support the business in achieving security and privacy compliance, while enabling innovation and timely service delivery. A leading set of security architectures are in development, and will be used as a guide to embed security across the system.

Incident Response Framework and Plan – Developed to support security incident and data breach responsiveness and preparedness, this provides significant improvements to the management of shared risks across jurisdictional boundaries, to reduce the impact of outages and data breaches for NSW Health. The aim is to respond to incidents faster by being prepared and having a plan with clear roles and responsibilities for all key stakeholders.

Kavesh Moodley


11

Staying safe in a digital workplace

Health corporate information but also patient information too,” said Kavesh.

“Our staff and employees are now our first line of defence and their knowledge and awareness of security is just as important as firewalls and anti-virus now.

“I commend all of the staff and managers who‘ve done the training and I encourage those who haven’t to complete it by June. It will help you stay safe when using digital systems both at home and in the workplace.”

The training is in eight 10-minute modules and covers phishing awareness, mobile security, password security, social engineering awareness, malware awareness, email security, travel security and physical security.

Get started by logging into your HETI Online account at www.hetionline.health.nsw.gov.au – look in the “My Online Learning” section on your home page.

Like large organisations the world over, NSW Health is a target of phishing attacks and incidents. So far this year it has experienced a sizeable spike in such attempts to infiltrate our networks.

More than 85 per cent of all email on the State Wide email platform is being blocked by our security and anti-malware preventions, however, increasingly sophisticated attacks are on the rise.

To help us all stay safe online, staff are encouraged to complete by June or refresh the Cyber S.A.F.E (Security Awareness For Everyone) user awareness training, which helps identify and avoid phishing attacks before it’s too late.

Since the training was launched on HETI across eHealth NSW and HealthShare NSW in February 2016, more than 47 per cent of staff have completed it and their feedback has been overwhelmingly positive.

Its success means the Cyber S.A.F.E awareness training is now being rolled out state-wide to be taken up by our customers to support their security awareness and training needs, said Kavesh Moodley, eHealth NSW’s Chief Information Security Officer.

“The training builds awareness on many important topics such as phishing and malware threats and teaches staff how to take proper precautions to protect not only NSW

47%

GOAL100% OF STAFF

COMPLETING THE CYBER S.A.F.E. TRAINING

PROGRAM

eHealth NSW Customer Value Survey 2017

Tell us how we’re doing so we can do better. Complete our short eHealth NSW Customer Value Survey

Survey closes COB 10 March

http://survey.az1.qualtrics.com/SE/?SID=SV_cO7XIVaTi8Rmjvn


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Planning is already well underway for the 2017 HealthShare NSW & eHealth NSW Expo, which will be held on Thursday 3 August at Rosehill Gardens.

With a theme of The Power of Connection, this year’s Expo will explore and celebrate the importance of connection within our organisations, with our customers and vendors, and with the broader health community.

The theme also embodies our CORE values of collaboration, openness, respect and empowerment and the power of working together and supporting one other as we develop and introduce efficient systems to support the NSW public health system.

With a variety of speakers lined up and Channel 10 news presenter Natarsha Belling confirmed as this year’s MC, we’ll be discussing human connection, technological advances in connectivity, and how we can continue to improve work efficiency and staff satisfaction.

The Expo is a wonderful opportunity to further develop our connections and highlight the current partnerships in place.

We are excited about the possibilities of the theme as we plan our Expo program and look forward to announcing our keynote speakers in the coming months. Registrations for the Expo will open in May.

Save the date for Expo no.8!

Start planning forExpressions of Interest are now open for the Expo Trade Exhibition.

Would you like to promote the work your Business Unit or team are doing? Would you like a trade stand at Expo this year?

If you would like to participate in the trade exhibition, please email [email protected]

eHealth NSW News 2017 January-February Issue · Corporate IT program lead, Khiem Luu at...

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