Effectiveness of Training at JW Marriot
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Transcript of Effectiveness of Training at JW Marriot
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TO STUDY ON THE EFFECTIVENESS OF TRAINING
AT
PRESENTED BY
SONAKSHI NARULA
ROLL NO. 147
BATCH 18
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OBJECTIVES
TO STUDY THE TYPES
OF TRAINING AT JW
MARRIOTT
TRAINING NEED ANALYSIS &
FORMULATION OF
TRAINING PLAN
TRAINING &
FEEDBACK SYSTEM
EVALUATION
METHODOLOGY
STEP 1 Survey through questionnaire among selected staff and executive groups.
STEP 2
Interview with training manager to know the current status of training program.
STEP 3
GAP analysis of the training system and the relevant suggestions.
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TYPES OF TRAINING AT JW MARRIOTT
INDUCTION &ORIENTATION
TRAINING
APPRENTICESHIP
TRAINING
ON THE JOB
TRAINING
INDUSTRIAL
TRAINING
VOCATIONAL
TRAINING
TRAINING PROCESS AT JW MARRIOT
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RESEARCH METHODOLOGY
DESCRIPTION I
RESEARCH TYPE:
Quantitative
CHANNELSS USED:
INTERVIEW
QUESTIONNAIRE
DESCRIPTION II
TECHNIQUE USED: Survey
Method.
SAMPLE SIZE: 155
SAMPLE SEGMENTATIONDepartments Covered :
House keeping: 25
Front Office: 20
Kitchen: 40
Finance: 15
Sales n Marketing: 15
HR: 15
F n B services: 25
DESCRIPTION III
SAMPLING TECHNIQUE:
Stratified Sampling
STATISTICAL TECHNIQUESUSED: PERCENTAGES AND
OTHER MATHEMATICAL
TOOLS
DATA PRESENTATION AND
FORMULATION: Using
Tables, Charts, Graphs etc.
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Training needs of various departments
64%
24%
12%
STRONGLY AGREE AGREE
NEITHER AGREE NOR DISAGREE DISAGREE
STRONGLY DISAGREE
Training increases the performance of the
employee
RESEARCH INVOLVED
01020304050607080
0
10
20
30
40
50
60
Classroom
sessions
case study role plays confrences
Which training method is preferred by the
employees
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Department * q12 Cross tabulation
Count
q12 TotalONCE IN A
MONTH
ONCE IN A
YEAR
ONCE IN
SIX
MONTH
Department
F&B SERVICE 0 0 25 25
FINANCE 0 15 0 15
FRONT
OFFICE
0 0 20 20
HOUSEKEEPI
NG0 0 25 25
HR 0 15 0 15
KITCHEN 40 0 0 40
SALES &
MARKETING0 15 0 15
Total 40 45 70 155
Chi-Square Tests
Value df Asymp. Sig. (2-sided)
Pearson Chi-Square 310.000a 12 .002
Likelihood Ratio 330.962 12 .000
N of Valid Cases 155
TABLE NO.4.2 OUTPUT OF ANOVA TEST
a. 6 cells (28.6%) have expected count less than 5. The minimum expected count is 3.87.
The null hypothesis is the
performance of the departments
in which the training is conducted
and the frequency of training is
independent and the alternate
hypothesis id that they are
dependent of each other
The probability of Pearson value
=310.000a is 0.002 that is less
than 0.05.
ANALYSIS RESULTS
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RECCOMENDATIONS
USE OF TECHNOLOGY BASED SELF CATERED PROGRAMS ALONG WITH DESIGNATED
TRAINERS TO TRAIN NEW & JUNIOR RECRUITS.
TRAINING PROGRAM TO BE WELL CRAFTED AND TIMED SO THAT TRAINERS ARE
ABLE TO SPEND MORE TIME WITH THE TRAINEES .
ADDITION OF ACTIVITIES AND ROLE PLAY METHODOLOGY TO BE USED IN
CONJUNCTION WITH LECTURES, TO MAKE THE TRAINING MORE ENGAGING.
I
II
III
EREWON MODELWAY OF THE FUTURE
STAGE I
BREAK DOWN THE CREATIVE PROCESS INTO SEVERAL EASY TAUGHT STEPS.
INSTILL THE IMPORTANT JUDGEMENT TILL OTHER OPTIONS EMERGE.
STAGE II
TEACH EMPLOYEES TO BE EMPETHATIC WITH THE CUSTOMERS.
TRAIN MANAGERS TO CREATE RIGHT CHEMISTRY BETWEEN TEAM MEMBERS.
TRANSFER CREATIVE PRACTICES ADOPTED BY PEOPLE IN THE RELATED FIELDS.
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