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Transcript of Edinburgh Gordon
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8/9/2019 Edinburgh Gordon
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April 11th, 2003 Edinburgh General Assembly 1 of 24
AEROSPACEAEROSPACE
QUALITY MANAGEMENTQUALITY MANAGEMENT
SYSTEMSYSTEM -- 91009100Dale K. GordonDale K. Gordon
RollsRolls--Royce North AmericaRoyce North AmericaPast ChairmanPast Chairman
Americas Aerospace Quality GroupAmericas Aerospace Quality Group
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Aerospace Quality StandardsAerospace Quality Standards
Numbering SystemNumbering System
International StandardsInternational Standards -- 91xx91xx
Are planned for harmonization across all 3 aerospaceAre planned for harmonization across all 3 aerospace
sectors and are recognized globallysectors and are recognized globally
Americas StandardsAmericas Standards -- 90xx90xx
Are published for use by AAQG, may become anAre published for use by AAQG, may become an
91XX standard at a later date91XX standard at a later date
ASAS StandardsStandards --AmericasAmericas
Published by Society of Automotive EngineersPublished by Society of Automotive Engineers ENEN StandardsStandards -- EuropeEurope
published in Europe by AECMApublished in Europe by AECMA
JIS QJIS Qoror SJACSJAC is the Japan / Asia Equivalentis the Japan / Asia Equivalent
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Aerospace Quality SystemAerospace Quality System
StandardsStandards
INTERNATIONAL STANDARDSINTERNATIONAL STANDARDS 91009100 -- Quality System for AerospaceQuality System for Aerospace
ManufacturersManufacturers 91019101 -- ChecksheetChecksheet for 9100for 9100
91029102 -- First Article InspectionFirst Article Inspection
91039103 -- Management of Key CharacteristicsManagement of Key Characteristics
91109110 -- Quality System for Aerospace RepairQuality System for Aerospace RepairStationsStations
91119111 -- ChecksheetChecksheet for 9110for 9110
91209120 -- Quality System forQuality System for PassPass--ThroughThroughDistributorsDistributors
91219121 -- ChecksheetChecksheet for 9120for 9120
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Tier 4Tier 4-- Make to Print / Machine Shops/Make to Print / Machine Shops/
ProcessorsProcessors
Tier 2Tier 2
Integrators /Integrators /
Source Control/Source Control/
Software Dev./Software Dev./
Major AssembliesMajor Assemblies
Tier 5Tier 5-- Distributors (Fasteners, Raw Materials,Distributors (Fasteners, Raw Materials,
Commodities, Adhesives, Special Materials)Commodities, Adhesives, Special Materials)
Tier 3Tier 3-- Integrators /Integrators /
Source Control / SpecialtySource Control / Specialty
Electronics / Wiring / CompntsElectronics / Wiring / Compnts
Tier 6Tier 6-- Raw Materials (Castings, Forgings, Sheet, etc)Raw Materials (Castings, Forgings, Sheet, etc)
Aerospace Supply ChainAerospace Supply Chain
Tier 1Tier 1
SpecialP
rocess
es
SpecialP
rocess
es
Comp
anySpe
cific
Comp
anySpe
cific
orNA
DCAP
orNA
DCAP
91009100
91209120
90039003
Tier 1Tier 1
Vehicle / Airframe /Vehicle / Airframe /
Propulsion ManufacturePropulsion Manufacture VariationReduction
VariationReduction
910291029103
9103
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ISO TC20ISO TC20 -- WG11WG11
ISO Technical Committee 20ISO Technical Committee 20 --Aircraft & Space VehiclesAircraft & Space Vehicles
Established Working Group 11 (April 1997)Established Working Group 11 (April 1997)
Chartered to develop and publish an internationalChartered to develop and publish an international
quality system standard based upon ISO 9001 forquality system standard based upon ISO 9001 for
the aerospace industrythe aerospace industry United States (Gene Barker) ConvenerUnited States (Gene Barker) Convener
Members:Members:
BrazilBrazil ChinaChina FranceFrance
GermanyGermany JapanJapan MexicoMexico
United KingdomUnited Kingdom United StatesUnited States
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ISO TC 20
WG11
AS9100 EN 9100
AS9000 prEN 9000-1
Americas
StandardEuropean
StandardISO 90011994
World Aerospace Quali ty
Standard ; AS/EN/JI S Q 9100
International Quality SystemInternational Quality System
Standard Creation 1998Standard Creation 1998
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Aerospace Quality SystemAerospace Quality System
ModelModel
C
o
m
pa
n
y
R
e
q
mn
t
s
AS/EN/JIS Q
9100
Intl
Reqmnts
&Company
Reqmnts
Internationally Agreed Implementation Processes
Risk
Mgnt
Prgrm
Mgnt
Special
Process
Process
Rqmts
Deliver
able
Non-
Deliver
MRO
9110
Dist.
9120
Service
Specific
Requirements
Quality System Requirements - International
Standard ISO 9001
Common Aerospace Quality System Requirements -
International Requirements 9100Program
Specific
Requirements
Hardware
Specific
Requirements
Software
Specific
Requirements
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Why 9100?Why 9100?
To standardize Aerospace qualityTo standardize Aerospace quality
expectations on aexpectations on a globalglobal levellevel
To achieve improvements in quality andTo achieve improvements in quality andreducereduce costscosts throughout the value streamthroughout the value stream
ISO 9000 model for quality does notISO 9000 model for quality does notcapturecapture regulatory requirements orregulatory requirements or
importance of safety, reliability orimportance of safety, reliability or
maintainabilitymaintainability Captures aerospaceCaptures aerospace supplementssupplements agreedagreed
to at an international levelto at an international level
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ISO9001 versus AS9100ISO9001 versus AS9100
AS 9100 version is formatted to match ISO 9001:2000 andAS 9100 version is formatted to match ISO 9001:2000 and
added requirements that provide foradded requirements that provide for --
Regulatory organizations interfacesRegulatory organizations interfaces Configuration ManagementConfiguration Management
Design and Development V& V., & V&V testingDesign and Development V& V., & V&V testing
Control of changes in Production ProcessControl of changes in Production Process
Control of production equipment, tools, NC machinesControl of production equipment, tools, NC machines
Control of work in outside facilitiesControl of work in outside facilities
Control of service operationsControl of service operations
First Article InspectionFirst Article Inspection Inspection documentationInspection documentation
These added requirements enables a standardizedThese added requirements enables a standardized
approach to supplier flow down requirementsapproach to supplier flow down requirements
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Year 2000 ISO 9000 RevisionsYear 2000 ISO 9000 Revisions
A moving target . . .
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ISO 9001:2000 / 9100:2001ISO 9001:2000 / 9100:2001
TimelineTimeline
DEC. 2003
ISO 9001:1994
2000 2001 2002 2003
ISO 9001:2000
9100 : 1999 9100 : 2001
9100A:2001 includes both ISO 9001:1994 and
ISO 9001:2000 models until December 2003
9100:2003 ?
Note: AS9000 / AS9100 section 2 phase out December 15, 2003
Certificates are expected to expire in line with ISO 9001 requirements
Does NOT mean that approvals are invalid
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FAA Endorsement ofFAA Endorsement of
AS9100:2001AS9100:2001
The Aircraft Certification Service still believes that the effecThe Aircraft Certification Service still believes that the effectivetive
implementation of AS9100implementation of AS9100 -- Rev A will continue to enhance anRev A will continue to enhance an
organizationorganizations overall performance. The statement found ins overall performance. The statement found in
Section 1.1 General: statesSection 1.1 General: states It is emphasized that the qualityIt is emphasized that the quality
management system requirements specified in the standard aremanagement system requirements specified in the standard arecomplementary (not alternative) to the contractual and applicablcomplementary (not alternative) to the contractual and applicablee
law and regulatory requirements.law and regulatory requirements. is still a requirement that mustis still a requirement that must
be adhered to.be adhered to.
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Current USACurrent USA DoDDoD PositionPosition
Proposed Department of Defense (Proposed Department of Defense (DoDDoD) Adoption of the) Adoption of the
AS9100:2001 Quality Management SystemsAS9100:2001 Quality Management Systems --AerospaceAerospace --
Requirements (Nov. 2001)Requirements (Nov. 2001)
prepared ...prepared ... DoDDoD adoption notice for the AS 9100:2001 toadoption notice for the AS 9100:2001 to
provide information for document visibility and facilitateprovide information for document visibility and facilitate
document availability todocument availability to DoDDoD personnel.personnel.
International Aerospace Quality Standard AS 9100, 2001 edition,International Aerospace Quality Standard AS 9100, 2001 edition,Qual i ty Management SystemsQual i ty Management Systems----Aerospace Requ irements,Aerospace Requirements, waswas
adopted on March 1, 2002 for use by the Department of Defenseadopted on March 1, 2002 for use by the Department of Defense
((DoDDoD). The standard specifies additional requirements). The standard specifies additional requirements
identified by the aerospace industry specifically for anidentified by the aerospace industry specifically for anaerospace quality management system based on ISOaerospace quality management system based on ISO
9001:20009001:2000 Qual i ty Management Sys tems Requ irementsQual i ty Management Sys tems Requ irements..
C t NASA P itiC t NASA P iti
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Current NASA PositionCurrent NASA Position
on 9100on 9100
NASA issued Adoption notice on April 8thNASA issued Adoption notice on April 8th2002, signed by Dr. Michael Greenfield,2002, signed by Dr. Michael Greenfield,
Associate Administrator for Mission andAssociate Administrator for Mission and
Safety Assurance.Safety Assurance.
This notice makes AS9100A available forThis notice makes AS9100A available for
use by NASA for procurements for alluse by NASA for procurements for all
programs.programs.
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SPACE CONSIDERATIONSSPACE CONSIDERATIONS
ISO TC20 / SC14 and IAQG haveISO TC20 / SC14 and IAQG have
onon--going project to supplementgoing project to supplement
9100 w/ special considerations for9100 w/ special considerations forSpace needsSpace needs
Includes Risk Management & Safety and MissionIncludes Risk Management & Safety and Mission
Assurance emphasisAssurance emphasis Use as supplement to 9100Use as supplement to 9100
Consideration for full inclusion at next revision ofConsideration for full inclusion at next revision of
91009100 Other industries / applications are considering usingOther industries / applications are considering using
91009100 -- Weapon systems and Nuclear energy industryWeapon systems and Nuclear energy industry
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91009100 ChecklistChecklist -- 91019101
IAQG developed 9101 Common Checklist toIAQG developed 9101 Common Checklist to
be used by industry to cover all ISO 9001 &be used by industry to cover all ISO 9001 &
9100 elements9100 elements -- allows industry to shareallows industry to share
audit informationaudit information
Must be used by Certification Bodies whenMust be used by Certification Bodies whenperforming 9100 auditsperforming 9100 audits
Scoring feature is currentlyScoring feature is currently
used by many organizationsused by many organizations
91109110 R i St ti Q litR i St ti Q lit
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91109110 Repair Station QualityRepair Station Quality
SystemSystem
Status of 9110Status of 9110
New version was developed with ManufacturersNew version was developed with Manufacturers--MRO,MRO,
DoD, FAA and Airline inputsDoD, FAA and Airline inputs
Takes latest version of FAA Part 145 into accountTakes latest version of FAA Part 145 into account
Will replace EN 9110 in Europe that is already in useWill replace EN 9110 in Europe that is already in use
since 1999since 1999
3 Airlines and most European Manufacturers3 Airlines and most European Manufacturers
already use it to specify requirements to MROalready use it to specify requirements to MRO
supplierssuppliers
Registration / Certification
plans being put in place
91109110 R i St ti Q litR i St ti Q lit
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91109110 Repair Station QualityRepair Station Quality
SystemSystem
Why 9110?Why 9110?
Manufacturers want a Quality System flowManufacturers want a Quality System flow--downdown
requirement for their repair activityrequirement for their repair activity Manufacturers want reputable suppliers that haveManufacturers want reputable suppliers that have
repair station approvals and a defined qualityrepair station approvals and a defined quality
systemsystem There is a need to put all of the expectations inThere is a need to put all of the expectations in
one document for Repair and Maintenanceone document for Repair and Maintenance
organizationsorganizations Military is very interested in having defined QualityMilitary is very interested in having defined Quality
System requirements for MROSystem requirements for MRO
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91209120 Distributor Quality SystemDistributor Quality System
EN 9120 developed and implemented inEN 9120 developed and implemented in
Europe forEurope for pass throughpass through stockistsstockists //
distributors that handle parts and supplies thatdistributors that handle parts and supplies thatare used in aerospace productsare used in aerospace products
Checklist 9121 is also availableChecklist 9121 is also available
Based on 9100, but only appliesBased on 9100, but only applies
necessary system requirementsnecessary system requirements.. 9120 is available9120 is available
Registration plan to be available 1/2003Registration plan to be available 1/2003
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SECTOR / IAQG PROJECTSSECTOR / IAQG PROJECTS
Projects are Designed to reduceProjects are Designed to reducerequirements variationrequirements variation
Projects are designed to provideProjects are designed to providesupport and compliance enhancementsupport and compliance enhancement
to areas that Aerospace has identifiedto areas that Aerospace has identifiedfor Risk Reduction (resource limitation)for Risk Reduction (resource limitation)
Projects are designed to increaseProjects are designed to increase
process capabilitiesprocess capabilities Projects are designed to improveProjects are designed to improve
products or processesproducts or processes
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Aerospace Quality StandardsAerospace Quality Standards (cont.)(cont.)
International StandardsInternational Standards
First Article Inspection (9102)First Article Inspection (9102)
Management of KeyManagement of Key
Characteristics (9103)Characteristics (9103)
Record Retention (9130)Record Retention (9130)
NonconformanceNonconformanceDocumentation (9131)Documentation (9131)
2D Bar Coding (9132)2D Bar Coding (9132)
Part Qualification ProcessPart Qualification Process(9133)(9133)
Other ProjectsOther Projects
Less thanLess than 9100 (AS9003)9100 (AS9003) Operator Self VerificationOperator Self Verification
(ARP)(ARP)
Deliverable Software QualityDeliverable Software Quality NonNon--Deliverable SoftwareDeliverable Software
Direct Shipments (ARP 9004)Direct Shipments (ARP 9004)
Sampling PlansSampling Plans 3D Digital Data Storage (ARP)3D Digital Data Storage (ARP)
Contract Clauses (ARP)Contract Clauses (ARP)
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Industry Leaders are ListeningIndustry Leaders are Listening
!! Agreed to improve the overall approach to qualityAgreed to improve the overall approach to quality
!! Major Aerospace Companies have agreed upon QualityMajor Aerospace Companies have agreed upon Quality
Management System approval approachesManagement System approval approaches
!! A key objective is to reduce the number of auditsA key objective is to reduce the number of audits
!! There are significant benefits to the Aerospace IndustryThere are significant benefits to the Aerospace Industry
!! Working to develop our International processes toWorking to develop our International processes to
incorporate the new approachincorporate the new approach
!! International approach is based on a single agreedInternational approach is based on a single agreedstandard,standard, harmonizationharmonization of system application and sharedof system application and shared
informationinformation
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Industry Acceptance / UsageIndustry Acceptance / Usage
The IAQG implementation metrics show that;The IAQG implementation metrics show that;
75+% of members have implemented 9100 internally and75+% of members have implemented 9100 internally and
to their suppliersto their suppliers 25+% of members have implemented 9102, FAI, internally25+% of members have implemented 9102, FAI, internally
and to their suppliers.and to their suppliers.
10% of companies have implemented the recently10% of companies have implemented the recently
published 9103, Component Proving, internally and to theirpublished 9103, Component Proving, internally and to their
suppliers.suppliers.
Implementation is gaining momentum and this willImplementation is gaining momentum and this will
increase, particularly when the new Boeing Qualityincrease, particularly when the new Boeing Quality
System is reissued.System is reissued.
The sector implementation approaches are also makingThe sector implementation approaches are also making
good progress but the benefits from global mutualgood progress but the benefits from global mutual
recognition of Quality System audits is still not quiterecognition of Quality System audits is still not quite
there yetthere yet -- working the global database.working the global database.
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QUESTIONSQUESTIONS