Edexcel NVQ/competence-based qualifications · Edexcel competence-based qualifications . ... Key...

Specification

Edexcel Level 2 and 3 Certificate in Traffic Office (QCF)

First registration September 2010

Issue 3

Edexcel competence-based qualifications

Edexcel, a Pearson company, is the UK’s largest awarding organisation offering vocational and academic qualifications and testing, to employers, training providers, colleges, schools, and other places of learning in the UK, and in over 85 countries worldwide.

Our specialist suite of qualifications include NVQs/Competence based qualifications, Apprenticeships, WorkSkills, Functional Skills, Foundation Learning, as well as our exclusive range of BTECs, from entry level right through to Higher National Diplomas.

This specification is Issue 3. Key changes are sidelined. We will inform centres of any changes to this issue. The latest issue can be found on the Edexcel website: www.edexcel.com

References to third party material made in this specification are made in good faith. Edexcel does not endorse, approve or accept responsibility for the content of materials, which may be subject to change, or any opinions expressed therein. (Material may include textbooks, journals, magazines and other publications and websites.)

Authorised by Martin Stretton Prepared by Natalie Muller

Publications Code AP029638

All the material in this publication is copyright © Pearson Education Limited 2011

http://www.edexcel.com/�

Contents

Qualification titles covered by this specification 1

Key features of the Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) 3

What is the purpose of these qualifications? 3

Who are these qualifications for? 3

What is the benefit of these qualifications to the learner and employer? 3

What are the potential job roles for those working towards these qualifications? 4

What progression opportunities are available to learners who achieve these qualifications? 4

What is the qualification structure for the Edexcel Level 2 Certificate in Traffic Office (QCF)? 5

What is the qualification structure for the Edexcel Level 3 Certificate in Traffic Office (QCF)? 6

How are the qualifications graded and assessed? 8

Skills for Logistics Assessment Guidance for Qualifications in the QCF 8

Types of evidence 9

Centre recognition and approval 10

Centre recognition 10

Approvals agreement 10

Quality assurance 10

What resources are required to deliver these qualifications? 10

Unit format 11

Units 13

Unit 1 Health, Safety and Security at Work 15

Unit 2 Make an Effective Contribution to a Business in the Logistics Sector 19

Unit 3 Contribute to the Provision of Customer Service in Logistics Operations 23

Unit 4 Identify Suitable Collection or Delivery Points 29

Unit 5 Release Vehicles for Daily Tasks 33

Unit 6 Monitor Vehicle Movements 37

Unit 7 Post-Journey Reports and Checks 41

Unit 8 Routing and Scheduling of Loads 45

Unit 9 Develop Productive Working Relationships with Colleagues in Logistics Operations 49

Unit 10 Manage the Traffic Office 53

Unit 11 Inducting New Colleagues into a Logistics Operation 57

Unit 12 Produce Costings for Freight Transport 61

Unit 13 International Road Transport Operations 65

Unit 14 Help Team Members Address Problems Affecting Their Performance in Logistics Operations 71

Unit 15 Manage your own Professional Development in Logistics Operations 75

Unit 16 Recruit, Select and Keep Colleagues in Logistics Operations 79

Unit 17 Build and Manage Teams in Logistics Operations 85

Further information 90

Useful publications 90

How to obtain National Occupational Standards 90

Professional development and training 91

Annexe A: Progression pathways 93

The Edexcel qualification framework for the Traffic Office sector 93

Annexe B: Quality assurance 95

Key principles of quality assurance 95

Quality assurance processes 95

Annexe C: Centre certification and registration 97

What are the access arrangements and special considerations for the qualifications in this specification? 97

Annexe D: Skills for Logistics Assessment Guidance for the Qualifications and Credit Framework 99

AP029638 –

Spec

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Qual

ific

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the

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vel 2 a

nd 3

Cer

tifica

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raffic

Offic

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:

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AP029638 –

Spec

ific

atio

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Edex

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vel 2 a

nd 3

Cer

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–

Issu

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Sep

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2011 ©

Pea

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2 The

NQ

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AP029638 – Specification – Edexcel Level 2 and 3 Certificate in Traffic Office (QCF) – Issue 3 – September 2011 © Pearson Education Limited 2011

3

Key features of the Edexcel Level 2 and 3 Certificate in Traffic Office (QCF)

These qualifications are:

nationally recognised

based on the Traffic Office National Occupational Standards (NOS). The NOS and qualification structure(s) are owned by Skills for Logistics SSC, the Sector Skills Council for the UK's freight logistics industries.

The Edexcel Level 2 Certificate in Traffic Office has been approved as a component for the SASE Level 2 Intermediate Apprenticeship Framework in Traffic Office.

The Edexcel Level 3 Certificate in Traffic office has been approved as a component for the SASE Level 3 Advanced Apprenticeship Framework in Traffic Office.

What is the purpose of these qualifications?

These qualifications are designed for those individuals who are involved in planning and organising the land transport and movement of goods. They give the opportunity to demonstrate competence and understanding against a standard set by the needs of the industry.

Who are these qualifications for?

These qualifications are for all learners aged 16 and above who are capable of reaching the required standards.

Edexcel’s policy is that the qualifications should:

be free from any barriers that restrict access and progression

ensure equality of opportunity for all those wishing to access the qualifications.

What is the benefit of these qualifications to the learner and employer?

These qualifications require individuals to demonstrate competence and knowledge against National Occupational Standards (NOS) which are based on the needs of the Traffic Office industry as defined by Skills for Logistics, the Sector Skills Council. As such they contribute to the development of skilled labour in the sector.


4

What are the potential job roles for those working towards these qualifications?

Traffic officer

Traffic clerk

Transport manager

What progression opportunities are available to learners who achieve these qualifications?

Learners who complete the Level 2 qualification can progress to the Level 3 Certificate in Traffic Office. Further progression opportunities include the Edexcel Level 3 NVQ Certificate in Management or the Edexcel BTEC Level 3 Award/Certificate in Management (QCF). These qualifications can provide a progression route for drivers who are coming off the road but wish to remain in the sector.

Further information is available in Annexe A.


5

What is the qualification structure for the Edexcel Level 2 Certificate in Traffic Office (QCF)?

Individual units can be found in the Units section.

To achieve this qualification, learners need to complete all nine units, totalling 22 credits.

This qualification is 115 guided learning hours (glh).

Edexcel Level 2 Certificate in Traffic Office (QCF)

Unit Mandatory units 22 credits required Credit Level

1 K/502/1072 - Health, Safety and Security at Work 3 2

2 Y/601/9456– Make an Effective Contribution to a Business in the Logistics Sector

3 2

3 Y/601/7920 – Contribute to the Provision of Customer Service in Logistics Operations

3 2

4 R/601/7172 – Identify Suitable Collection or Delivery Points

2 2

5 D/601/7174 – Release Vehicles for Daily Tasks 2 2

6 M/601/7180 – Monitor Vehicle Movements 2 2

7 T/601/7181 – Post-Journey Reports and Checks 2 2

8 Y/601/7173 – Routing and Scheduling of Loads 3 3

9 A/601/7179 – Develop Productive Working Relationships with Colleagues in Logistics Operations

2 3

http://www.accreditedqualifications.org.uk/unit/Y6017920.seo.aspx?OwnerRef=�


6

What is the qualification structure for the Edexcel Level 3 Certificate in Traffic Office (QCF)?

Individual units can be found in the Units section.

To achieve this qualification, learners need to complete a minimum of 25 credits.

All four units from Mandatory Group A (12 credits)

Two units from Optional Group 1 (minimum 4 credits)

One unit from Optional Group 2 (minimum 3 credits)

Two units from Optional Group 3 (minimum 6 credits)

This qualification is 116-125 guided learning hours (glh).

Edexcel Level 3 Certificate in Traffic Office (QCF) Learners need to complete a minimum of 25 credits

Unit Mandatory units 12 credits required

Credit Level

1 K/502/1072 – Health, Safety and Security at Work 3 2

8 Y/601/7173 – Routing and Scheduling of Loads 3 3

9 A/601/7179 – Develop Productive Working Relationships with Colleagues in Logistics Operations

2 3

10 A/601/7182 – Manage the Traffic Office 4 3

Optional units – Optional Group 1 Minimum of 4 credits required

Credit Level

3 Y/601/7920 – Contribute to the Provision of Customer Service in Logistics Operations

3 2

4 R/601/7172 – Identify Suitable Collection or Delivery Points

2 2

5 D/601/7174 – Release Vehicles for Daily Tasks 2 2

6 M/601/7180 – Monitor Vehicle Movements 2 2

7 T/601/7181 – Post-Journey Reports and Checks 2 2

11 Y/601/7187 – Inducting New Colleagues into a Logistics Operation

2 2


Credit Level

12 H/601/7175 – Produce Costings for Freight Transport 4 4

13 K/601/7176 – International Road Transport Operations 5 4

14 R/601/7186 – Help Team Members Address Problems Affecting Their Performance in Logistics Operations

3 4

http://www.accreditedqualifications.org.uk/unit/Y6017920.seo.aspx?OwnerRef=�


7


Credit Level

15 M/601/7177 – Manage your own Professional Development in Logistics Operations

2 3

16 F/601/7183 – Recruit, Select and Keep Colleagues in Logistics Operations

4 3

17 J/601/7184 – Build and Manage Teams in Logistics Operations

4 3


8

How are the qualifications graded and assessed?

The overall grade for each qualification is a ‘pass’. The learner must achieve all the required units within the specified qualification structure.

To pass a unit the learner must:

achieve all the specified learning outcomes

satisfy all the assessment criteria by providing sufficient and valid evidence for each criterion

show that the evidence is their own.

The qualifications are designed to be assessed:

in the workplace or

in conditions resembling the workplace, as specified in the Skills for Logistics Assessment Guidance for the sector

as part of a training programme.

Skills for Logistics Assessment Guidance for Qualifications in the QCF

The Skills for Logistics Assessment Guidance includes details on:

criteria for defining realistic working environments

roles and occupational competence of assessors, expert witnesses, internal verifiers and standards verifiers

quality control of assessment

Evidence of competence may come from:

current practice where evidence is generated from a current job role

a programme of development where evidence comes from assessment opportunities built into a learning/training programme whether at or away from the workplace

the Recognition of Prior Learning (RPL) where a learner can demonstrate that they can meet the assessment criteria within a unit through knowledge, understanding or skills they already possess without undertaking a course of learning. They must submit sufficient, reliable and valid evidence for internal and standards verification purposes. RPL is acceptable for accrediting a unit, several units or a whole qualification

a combination of these.


9

It is important that the evidence is:

Valid relevant to the standards for which competence is claimed

Authentic produced by the learner

Current sufficiently recent to create confidence that the same skill, understanding or knowledge persist at the time of the claim

Reliable indicates that the learner can consistently perform at this level

Sufficient fully meets the requirements of the standards.

Types of evidence

To successfully achieve a unit the learner must gather evidence which shows that they have met the required standard in the assessment criteria. Evidence can take a variety of different forms which could include the examples below.

direct observation of the learner’s performance by their assessor (O)

outcomes from oral or written questioning (Q&A)

products of the learner’s work (P)

personal statements and/or reflective accounts (RA)

outcomes from simulation, where permitted by the Skills for Logistics assessment guidance (S)

professional discussion (PD)

assignment, project/case studies (A)

authentic statements/witness testimony (WT)

expert witness testimony (EWT)

evidence of Recognition of Prior Learning. (RPL)

The abbreviations may be used for cross-referencing purposes.

Learners can use one piece of evidence to prove their knowledge, skills and understanding across different assessment criteria and/or across different units. It is, therefore, not necessary for learners to have each assessment criterion assessed separately. Learners should be encouraged to reference the assessment criteria to which the evidence relates.

Evidence must be made available to the assessor, internal verifier and Edexcel standards verifier. A range of recording documents is available on the Edexcel website www.edexcel.com. Alternatively, centres may develop their own.



10

Centre recognition and approval

Centre recognition

Centres that have not previously offered Edexcel qualifications need to apply for and be granted centre recognition as part of the process for approval to offer individual qualifications. New centres must complete both a centre recognition approval application and a qualification approval application.

Existing centres will be given ‘automatic approval’ for a new qualification if they are already approved for a qualification that is being replaced by the new qualification and the conditions for automatic approval are met. Centres already holding Edexcel approval are able to gain qualification approval for a different level or different sector via Edexcel online.

Approvals agreement

All centres are required to enter into an approvals agreement which is a formal commitment by the head or principal of a centre to meet all the requirements of the specification and any linked codes or regulations. Edexcel will act to protect the integrity of the awarding of qualifications, if centres do not comply with the agreement. This could result in the suspension of certification or withdrawal of approval.

Quality assurance

Detailed information on Edexcel’s quality assurance processes is given in Annexe B.

What resources are required to deliver these qualifications?

Each qualification is designed to support learners working in the Traffic Office sector. Physical resources need to support the delivery of the qualifications and the assessment of the learning outcomes and must be of industry standard. Centres must meet any specific resource requirements outlined in Annexe D: Skills for Logistics Assessment Guidance for Qualifications in the QCF.


11

Unit format

Each unit in this specification contains the following sections.

Unit title:

Unit reference number:

QCF level:

Credit value:

Guided learning hours:

Unit summary:

Assessment requirements/evidence requirements:

Assessment methodology:

Learning outcomes:

Assessment criteria:

Evidence type:

Portfolio reference:

Date:

The unit title is accredited on the QCF and this form of words will appear on the learner’s Notification of Performance (NOP).

All units and qualifications within the QCF have a level assigned to them, which represents the level of achievement. There are nine levels of achievement, from Entry level to level 8. The level of the unit has been informed by the QCF level descriptors and, where appropriate, the NOS and/or other sector/professional.

All units have a credit value. The minimum credit value is one, and credits can only be awarded in whole numbers. Learners will be awarded credits when they achieve the unit.

A notional measure of the substance of a qualification. It includes an estimate of the time that might be allocated to direct teaching or instruction, together with other structured learning time, such as directed assignments, assessments on the job or supported individual study and practice. It excludes learner-initiated private study.

This provides a summary of the purpose of the unit.

The assessment/evidence requirements are determined by the SSC. Learners must provide evidence for each of the requirements stated in this section.

Learning outcomes state exactly what a learner should know, understand or be able to do as a result of completing a unit.

The assessment criteria of a unit specify the standard a learner is expected to meet to demonstrate that a learning outcome, or a set of learning outcomes, has been achieved.

Learners must reference the type of evidence they have and where it is available for quality assurance purposes. The learner can enter the relevant key and a reference. Alternatively, the learner and/or centre can devise their own referencing system.

This provides a summary of the assessment methodology to be used for the unit.

The learner should use this box to indicate where the evidence can be obtained eg portfolio page number.

The learner should give the date when the evidence has been provided.

This code is a unique reference number for the unit.


12


13

Units


14


15

Unit 1 Health, Safety and Security at Work

Unit reference number: K/502/1072

QCF level: 2

Credit value: 3

Guided learning hours: 20

Unit summary

This unit is for those who take responsibility for their own health, safety and security in the workplace, and monitor the workplace for hazards. The job role involves contributing to the safety and security in the workplace, taking action in the event of an incident, raising the alarm, following correct procedures for shut down and evacuation, using emergency equipment correctly and safely, and monitoring the workplace for hazards.

Assessment requirements

Assessment should be in the workplace as much as possible.

Assessment methodology

Learners can enter the types of evidence they are presenting for assessment and the submission date against each assessment criterion. Alternatively, centre documentation should be used to record this information.

AP029638 –

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16

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AP029638 –

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Lear

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19

Unit 2 Make an Effective Contribution to a Business in the Logistics Sector

Unit reference number: Y/601/9456

QCF level: 2

Credit value: 3


Unit summary

This unit is about understanding the organisation’s aims and procedures. It covers identifying individual and group targets, requirements and responsibilities. It is about helping colleagues and knowing how to communicate with others. It requires those working in the logistics sector to be aware of how they can improve their own performance.

This unit is relevant to all those working in the logistics sector who work both individually or as part of a team.


This unit is assessed in the workplace, in conditions resembling the workplace and/or in a formal learning environment as appropriate.


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te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

20

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

ake

an

effe

ctiv

e co

ntr

ibution t

o a

busi

nes

s in

the

logis

tics

se

ctor

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

akin

g a

n e

ffec

tive

co

ntr

ibution t

o a

busi

nes

s in

the

logis

tics

sec

tor,

th

at r

elat

e to

:

hea

lth,

safe

ty a

nd s

ecurity

per

sonal

pro

tect

ive

equip

men

t

yo

ur

work

role

qual

ity

standar

ds

1.2

id

entify

ow

n r

eport

ing lin

e an

d t

he

work

role

s of

colle

agues

1.3

des

crib

e m

ethods

for

impro

ving p

erso

nal

work

per

form

ance

1.4

des

crib

e m

ethods

for

iden

tify

ing lea

rnin

g n

eeds

1.5

ex

pla

in t

he

import

ance

of su

pport

ing c

olle

agues

an

d t

he

diffe

rence

it

mak

es t

o p

roduct

ivity

1.6

des

crib

e how

mis

under

stan

din

gs

and c

onflic

t in

w

ork

ing r

elat

ionsh

ips

may

be

reso

lved

co

nst

ruct

ivel

y

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

21

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to m

ake

an

effe

ctiv

e co

ntr

ibution t

o a

busi

nes

s in

the

logis

tics

se

ctor

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o m

akin

g a

n e

ffec

tive

contr

ibution t

o a

busi

nes

s in

the

logis

tics

sec

tor,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

per

sonal

pro

tect

ive

cloth

ing

ow

n w

ork

role

qual

ity

standar

ds

2.2

co

mm

unic

ate

effe

ctiv

ely

with o

ther

s

2.3

co

nfirm

task

s, p

riorities

and r

esponsi

bili

ties

with a

n

appro

priat

e per

son

2.4

per

form

work

tas

ks in w

ays

that

are

consi

sten

t w

ith

good p

ract

ice

in t

he

org

anis

ation

2.5

en

sure

that:

per

sonal

appea

rance

and h

ygie

ne

eq

uip

men

t

w

ork

are

a

are

main

tain

ed in a

ccord

ance

with o

rgan

isat

ional

re

quirem

ents

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

22

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.6

id

entify

ow

n lea

rnin

g n

eeds

from

fee

dback

obta

ined

fr

om

appro

priat

e peo

ple

2.7

ag

ree

a le

arnin

g p

lan t

hat

is

real

istic,

with a

n

appro

priat

e per

son

2.8

pro

mptly

act

ion r

eques

ts fro

m o

ther

s th

at

fall

within

ow

n r

esponsi

bili

ty

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


23

Unit 3 Contribute to the Provision of Customer Service in Logistics Operations


QCF level: 2

Credit value: 3


Unit summary

This unit is about creating and maintaining customer satisfaction and developing relationships through effective communication. It includes understanding business and customer confidentiality, the organisation’s image and the limits of own authority when dealing with customers.

This unit is relevant to those who work in the logistics sector who work both individually and as part of a team.




AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

24

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to c

ontr

ibute

to

the

pro

visi

on o

f cu

stom

er

serv

ices

in logis

tics

oper

atio

ns

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o t

he

pro

visi

on o

f cu

stom

er

serv

ices

in logis

tics

oper

atio

ns,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

per

sonal

pro

tect

ive

equip

men

t

m

ainta

inin

g e

ffec

tive

cust

om

er r

elat

ions

per

sonal

appea

rance

and h

ygie

ne

re

port

ing p

roce

dure

s an

d s

yste

ms

re

cord

ing info

rmation

co

nfiden

tialit

y

co

mpla

ints

1.2

des

crib

e diffe

rent

types

of cu

stom

ers

in r

elat

ion t

o

ow

n o

rgan

isat

ion

1.3

des

crib

e th

e im

port

ance

of

pro

moting t

he

org

anis

atio

n’s

im

age

posi

tive

ly

ef

fect

ive

com

munic

ation

good c

ust

om

er s

ervi

ce

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

25

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.4

id

entify

the

serv

ices

ava

ilable

to c

ust

om

ers

in o

wn

org

anis

atio

n

1.5

des

crib

e th

e im

plic

atio

ns

of:

a

neg

ativ

e im

age

on y

our

org

anis

atio

n

poor

com

munic

atio

n

poor

cust

om

er s

ervi

ce

1.6

des

crib

e:

ow

n r

ole

in d

ealin

g w

ith c

ust

om

er c

om

pla

ints

and

th

e lim

its

of

your

resp

onsi

bili

ty

1.7

id

entify

who t

o r

eport

to w

hen

you a

re u

nable

to

dea

l w

ith a

cust

om

er e

nquiry

or

reques

t

2

Be

able

to c

ontr

ibute

to

the

pro

visi

on o

f cu

stom

er

serv

ices

in logis

tics

oper

atio

ns

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o c

ontr

ibuting t

o c

ust

om

er s

ervi

ces

in

logis

tics

oper

atio

ns,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

per

sonal

pro

tect

ive

equip

men

t

m

ainta

inin

g e

ffec

tive

cust

om

er r

elat

ions

per

sonal

appea

rance

and h

ygie

ne

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

26

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

report

ing p

roce

dure

s an

d s

yste

ms

re

cord

ing info

rmation

co

nfiden

tialit

y

co

mpla

ints

2.2

dev

elop p

osi

tive

rel

ationsh

ips

with c

ust

om

ers

2.3

en

sure

that

ow

n p

erso

nal

appea

rance

and h

ygie

ne

mee

t org

anis

atio

nal

polic

ies

and s

tandar

ds

2.4

co

mm

unic

ate

effe

ctiv

ely

with c

ust

om

ers

2.5

en

sure

that

all in

form

atio

n a

vaila

ble

is

up t

o d

ate

an

d a

ccura

te

2.6

id

entify

cust

om

er n

eeds

2.7

dea

l ef

fect

ivel

y w

ith c

ust

om

er e

nquirie

s

2.8

en

sure

the

cust

om

er is

pro

mptly

info

rmed

of an

y ac

tion t

hat

is

take

n

2.9

m

ainta

in c

ust

om

er c

onfiden

tial

ity

2.1

0

updat

e cu

stom

er r

ecord

s ac

cura

tely

2.1

1

reco

rd c

ust

om

er e

nquirie

s an

d o

utc

om

es a

ccura

tely

usi

ng t

he

org

anis

atio

n’s

pro

cedure

s an

d s

yste

ms

2.1

2

dea

l w

ith c

ust

om

er c

om

pla

ints

effec

tive

ly

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

27

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


28


29

Unit 4 Identify Suitable Collection or Delivery Points

Unit reference number: R/601/7172

QCF level: 2

Credit value: 2


Unit summary

This unit is about identifying suitable collection and delivery points. It includes gathering information in regard to health, safety and environmental issues, facilities required or available for loading or unloading and access to sites.

This unit is relevant to all operatives at every level in logistics operations. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.




AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

30

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to iden

tify

su

itab

le c

olle

ctio

n o

r del

iver

y poin

ts

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o s

uitab

le c

olle

ctio

n o

r del

iver

y poin

ts,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

en

viro

nm

enta

l fa

ctors

ac

cess

poin

ts

re

cord

ing a

nd d

ocu

men

tation

sa

fe loadin

g a

nd u

nlo

adin

g o

f ve

hic

les

1.2

ex

pla

in t

he

char

act

eris

tics

of th

e lo

ad t

o b

e m

ove

d

and t

he

suitab

ility

of

the

vehic

le for

that

load

1.3

id

entify

pro

ble

ms

that

can o

ccur

with f

aci

litie

s at

co

llect

ion o

f del

iver

y poin

ts

1.4

ex

pla

in t

he

appro

priate

act

ion t

o t

ake,

when

pro

ble

ms

occ

ur

with f

acili

ties

at

colle

ctio

n p

oin

ts

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

31

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to iden

tify

suitab

le

colle

ctio

n o

r del

iver

y poin

ts

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o iden

tify

ing s

uitab

le c

olle

ctio

n o

r del

iver

y poin

ts,

that

rela

te t

o:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

en

viro

nm

enta

l fa

ctors

ac

cess

poin

ts

re

cord

ing a

nd d

ocu

men

tation

sa

fe loadin

g a

nd u

nlo

adin

g o

f ve

hic

les

2.2

co

nfirm

the

requirem

ents

and c

onst

rain

ts o

f th

e lo

ad t

o b

e m

ove

d

2.3

es

tablis

h a

poin

t of

conta

ct w

her

e co

llect

ion o

f del

iver

y poin

t det

ails

can

be

obta

ined

2.4

co

mm

unic

ate

effe

ctiv

ely

2.5

obta

in t

he

follo

win

g info

rmation r

elating t

o

colle

ctio

n o

r del

iver

y poin

ts:

phys

ical

acc

ess

and s

ecurity

req

uirem

ents

hea

lth,

safe

ty a

nd e

nvi

ronm

enta

l re

quirem

ents

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

32

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

limitat

ions

or

rest

rict

ions

le

gal

and o

per

atin

g r

equirem

ents

phys

ical

load

ing a

nd u

nlo

adin

g f

acili

ties

an

y sp

ecia

list

equip

men

t re

quired

2.6

co

nfirm

the

loads

and d

eter

min

e th

e su

itabili

ty o

f th

e co

llect

ion o

r del

iver

y poin

t

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


33

Unit 5 Release Vehicles for Daily Tasks

Unit reference number: D/601/7174

QCF level: 2

Credit value: 2


Unit summary

This unit is about releasing vehicles for daily tasks. It involves checking that all pre-journey routines have been completed and that an appropriate driver has been allocated.





AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

34

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to r

elea

se

vehic

les

for

dai

ly t

asks

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o r

elea

sing v

ehic

les

for

dai

ly t

ask

s th

at r

elate

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

en

viro

nm

enta

l fa

ctors

docu

men

tation s

yste

ms

drive

r hours

and lic

ensi

ng r

equirem

ents

ve

hic

le o

per

ator’s

licen

sing r

equirem

ents

ro

ute

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

1.2

ex

pla

in d

iffe

rent

modes

of

tran

sport

that

can

be

use

d

1.3

ex

pla

in t

he

types

of lo

ad a

nd c

har

acte

rist

ics

of th

e co

nsi

gnm

ent

to b

e m

ove

d

1.4

ex

pla

in t

he

types

of ve

hic

les

and s

pec

ialis

t eq

uip

men

t th

at

can b

e use

d t

o m

ove

the

loads

1.5

ex

pla

in t

he

skill

s an

d q

ual

ific

ations

required

of

drive

r per

sonnel

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

35

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.6

id

entify

pro

ble

ms

that

can o

ccur

when

rel

easi

ng

vehic

les

for

dai

ly t

asks

1.7

ex

pla

in t

he

appro

priate

act

ion t

o t

ake,

in o

rder

to

dea

l w

ith iden

tified

pro

ble

ms

2

Be

able

to r

elea

se v

ehic

les

for

dai

ly t

ask

s 2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s in

re

lation t

o r

elea

sing t

he

vehic

les

for

dai

ly t

asks

that

re

late

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

en

viro

nm

enta

l fa

ctors

docu

men

tation s

yste

ms

drive

r hours

and lic

ensi

ng r

equirem

ents

ve

hic

le o

per

ator’s

licen

sing r

equirem

ents

ro

ute

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

2.2

obta

in d

etai

ls o

f th

e lo

ads

to b

e del

iver

ed

2.3

co

nfirm

the

routing a

nd s

ched

ulin

g info

rmat

ion f

or

tran

sport

ing t

he

load

s

2.4

se

lect

the

drive

r, v

ehic

le a

nd a

ny

equip

men

t to

be

use

d f

or

tran

sport

ing t

he

load

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

36

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.5

m

ainta

in r

ecord

s of th

e drive

r, v

ehic

le a

nd a

ny

equip

men

t use

d

2.6

co

mm

unic

ate

effe

ctiv

ely

2.7

au

thori

se t

he

use

of re

sourc

es

2.8

is

sue

consi

gnm

ent

docu

men

ts o

r pro

of of

del

iver

y note

s

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


37

Unit 6 Monitor Vehicle Movements

Unit reference number: M/601/7180

QCF level: 2

Credit value: 2


Unit summary

This unit is about monitoring the vehicle movements. It involves reacting to any changes impacting on routing or scheduling of the vehicle or road. It deals with informing relevant personnel of changes and maintaining records.





AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

38

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

onitor

vehic

le m

ove

men

ts

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

onitoring v

ehic

le

move

men

ts,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

en

viro

nm

enta

l fa

ctors

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

m

onitoring r

equirem

ents

drive

r hours

and lic

ensi

ng r

equirem

ents

ve

hic

le o

per

ator’s

licen

sing r

equirem

ents

ro

ute

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

1.2

ex

pla

in t

he

follo

win

g:

so

urc

es o

f in

form

atio

n

m

ethods

and e

quip

men

t use

d f

or

monitoring

the

pro

gre

ss o

f ve

hic

les

and loads

lim

itat

ions

of ro

ute

s, v

ehic

les,

equip

men

t an

d

drive

rs

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

39

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

envi

ronm

enta

l, e

conom

y an

d e

ffic

iency

iss

ues

re

lating t

o t

he

vehic

le a

nd load

1.3

id

entify

pro

ble

ms

that

can o

ccur

when

monitoring

vehic

le m

ove

men

ts

1.4

ex

pla

in t

he

appro

priate

act

ion t

o t

ake

in o

rder

to

dea

l w

ith iden

tified

pro

ble

ms

2

Be

able

to m

onitor

vehic

le

move

men

ts

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o m

onitoring v

ehic

le m

ove

men

ts,

that

re

late

to:

hea

lth,

safe

ty a

nd s

ecurity

en

viro

nm

enta

l fa

ctors

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

m

onitoring r

equirem

ents

drive

r hours

and lic

ensi

ng r

equirem

ents

ve

hic

le o

per

ator’s

licen

sing r

equirem

ents

ro

ute

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

2.2

co

nfirm

the

routing a

nd s

ched

ulin

g info

rmat

ion f

or

the

vehic

les

and loads

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

40

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.3

dem

onst

rate

how

to t

ake

act

ion t

o m

odify

routing

and s

ched

ulin

g o

f ve

hic

les

and load

s in

res

ponse

to

chan

ges

in c

ust

om

er r

equirem

ents

2.4

dem

onst

rate

how

to info

rm:

re

leva

nt

per

sonnel

of ch

anges

to t

he

routing

and s

ched

ulin

g o

f ve

hic

les

and load

s

cu

stom

ers

about

changes

to t

he

routing a

nd

sched

ulin

g o

f ve

hic

les

and loads

2.5

dem

onst

rate

how

to t

ake

act

ion in r

esponse

to:

pro

ble

ms

report

ed b

y drive

rs in r

elat

ion t

o

bre

akdow

ns

or

traffic

em

ergen

cies

or

colli

sions

in r

elation t

o t

he

vehic

le a

nd load

2.6

m

onitor

the

pro

gre

ss o

f ve

hic

les

and loads

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


41

Unit 7 Post-Journey Reports and Checks

Unit reference number: T/601/7181

QCF level: 2

Credit value: 2


Unit summary

This unit is about completing post journey checks. It deals with checking any documentation, checking the condition of the vehicle and confirming any faults or damage have been reported. It involves dealing with any returned loads and re-tasking or rescheduling of driver or vehicle as required.





AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

42

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to u

nder

take

post

-journ

ey r

eport

s an

d

chec

ks

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o u

nder

taki

ng p

ost

-journ

ey

report

s an

d c

hec

ks,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

en

viro

nm

enta

l fa

ctors

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

drive

r hours

and lic

ensi

ng r

equirem

ents

ve

hic

le o

per

ator’s

licen

sing r

equirem

ents

re

cord

ing a

nd d

ocu

men

tations

syst

ems

2

Be

able

to u

nder

take

post

-jo

urn

ey r

eport

s an

d

chec

ks

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o p

ost

journ

ey a

nd c

hec

ks,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

en

viro

nm

enta

l fa

ctors

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

drive

r hours

and lic

ensi

ng r

equirem

ents

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

43

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

vehic

le o

per

ator’s

licen

sing r

equirem

ents

re

cord

ing a

nd d

ocu

men

tations

syst

ems

2.2

co

nfirm

the

retu

rn o

f th

e ve

hic

le

2.3

co

nfirm

the

conditio

n o

f th

e ve

hic

le o

n c

om

ple

tion

of th

e sc

hed

ule

2.4

dem

onst

rate

how

to t

ake

act

ion if

faults

or

def

ects

ar

e fo

und o

n t

he

vehic

le

2.5

co

nfirm

the

docu

men

tation a

nd o

ther

rec

ord

s re

lating t

o t

he:

ve

hic

le

drive

r

co

mply

with leg

al, o

per

atio

nal and

org

anis

atio

nal

pro

cedure

s

2.6

re

-task

or

resc

hed

ule

veh

icle

s and d

rive

rs a

s re

quired

2.7

en

sure

ret

urn

load

s ar

e dea

lt w

ith in a

ccord

ance

w

ith o

per

ational

and o

rgan

isat

ional

pro

cedure

s

2.8

co

mm

unic

ate

effe

ctiv

ely

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

44

Lear

ner

nam

e:

Dat

e:

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


45

Unit 8 Routing and Scheduling of Loads


QCF level: 3

Credit value: 3


Unit summary

This unit is about gathering all of the information required for routing and scheduling. It involves collating information in regard to timings and destinations of consignments and the type of vehicle required to carry the goods.





AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

46

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to r

oute

and

sched

ule

load

s 1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o r

outing a

nd s

ched

ulin

g

load

s, t

hat

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

re

cord

ing s

yste

ms

and d

ocu

men

tation

1.2

ex

pla

in t

he

diffe

rent

modes

of tr

ansp

ort

that

can

be

use

d

1.3

ex

pla

in t

he

follo

win

g in r

elation t

o t

he

vehic

le a

nd

load

:

th

e ty

pe

of lo

ad a

nd c

har

acte

rist

ics

of th

e co

nsi

gnm

ent

to b

e m

ove

d

diffe

rent

types

of

vehic

le t

hat

can

be

use

d

ve

hic

le w

eights

and d

imen

sions

m

ethods

of lo

ad d

istr

ibution

en

viro

nm

enta

l ec

onom

y an

d e

ffic

iency

iss

ues

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

47

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.4

id

entify

all

sort

ing p

ara

met

ers

rele

vant

to t

he

del

iver

y or

colle

ctio

n o

f th

e lo

ads

1.5

ex

pla

in s

ourc

es o

f ro

uting info

rmat

ion incl

udin

g:

tim

e, d

estinat

ion

del

iver

y an

d c

olle

ctio

n s

ched

ule

s

1.6

ex

pla

in h

ow

to d

eal w

ith load

s th

at c

annot

be

route

d a

nd s

ched

ule

d

1.7

ex

pla

in h

ow

to r

eport

any

consi

gnm

ents

that

ca

nnot

be

bro

ken d

ow

n into

loads

1.8

id

entify

pro

ble

ms

that

can o

ccur

when

routing a

nd

sched

ulin

g load

s

1.9

ex

pla

in t

he

appro

priate

act

ion t

o t

ake,

in o

rder

to

dea

l w

ith iden

tified

pro

ble

ms

2

Be

able

to r

oute

and

sched

ule

load

s 2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o r

outing a

nd s

ched

ulin

g loads,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

re

cord

ing s

yste

ms

and d

ocu

men

tation

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

48

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.2

obta

in d

etai

ls o

f th

e co

nsi

gnm

ent,

tim

e an

d

des

tinat

ion for

del

iver

y of th

e lo

ads

2.3

co

llate

consi

gnm

ents

and s

etting o

ut

priori

ties

and

optim

izat

ion o

f del

iver

y an

d c

olle

ctio

n s

ched

ule

s to

m

eet

cust

om

er r

equirem

ents

2.4

co

nfirm

the

follo

win

g:

m

ethod o

f tr

ansp

ort

ty

pes

of

vehic

le a

nd e

quip

men

t to

be

use

d

th

e lo

ad a

nd s

uitab

ility

of

vehic

le

2.5

re

cord

and c

om

munic

ate

info

rmat

ion o

n t

he

load t

o

the

appro

priat

e per

sonnel

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


49

Unit 9 Develop Productive Working Relationships with Colleagues in Logistics Operations

Unit reference number: A/601/7179

QCF level: 3

Credit value: 2


Unit summary

This unit is about developing productive working relationships with colleagues within logistics operations. It deals with supporting colleagues within teams, dealing with difficult situations, supporting and delivering own work to maintain the productivity of the operation.

This unit is suitable for all those working in logistics operations who have responsibility for developing working relationships with colleagues.




AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

50

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to d

evel

op

pro

duct

ive

work

ing

rela

tionsh

ips

with

colle

agues

in logis

tics

oper

atio

ns

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o d

evel

opin

g p

roduct

ive

work

ing r

elat

ionsh

ips,

that

re

late

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

oper

atin

g r

equirem

ents

1.2

ex

pla

in t

he

ben

efits

of dev

elopin

g p

roduct

ive

work

ing r

elat

ionsh

ips

1.3

ex

pla

in t

he

import

ance

of cr

eating a

n e

nvi

ronm

ent

of tr

ust

and m

utu

al re

spec

t

1.4

ex

pla

in t

he

role

s an

d r

esponsi

bili

ties

of w

ork

co

lleag

ues

1.5

ex

pla

in t

he

princi

ple

s of ef

fect

ive

com

munic

atio

n

1.6

ex

pla

in t

he

import

ance

of

under

standin

g d

ifficu

lt

situ

atio

ns,

conflic

ts o

f in

tere

st iss

ues

, an

d

dis

agre

emen

ts a

nd t

echniq

ues

for

reso

lvin

g t

hes

e

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

51

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.7

ex

pla

in t

he

import

ance

of fe

edbac

k on o

wn

per

form

ance

1.8

ex

pla

in h

ow

to p

rovi

de

feed

back

to c

olle

agues

on

thei

r per

form

ance

2

Be

able

to d

evel

op

pro

duct

ive

work

ing

rela

tionsh

ips

in logis

tics

oper

atio

ns

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o d

evel

opin

g p

roduct

ive

work

ing

rela

tionsh

ips

with c

olle

agues

in logis

tics

oper

atio

ns,

th

at r

elat

e to

:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

oper

atin

g r

equirem

ents

2.2

es

tablis

h p

roduct

ive

work

ing r

elat

ionsh

ips

with

colle

agues

2.3

co

mm

unic

ate

effe

ctiv

ely

2.4

ex

chan

ge

info

rmation a

nd r

esourc

es w

ith

colle

agues

to e

nsu

re a

ll part

ies

fulfil

agre

emen

ts

2.5

pro

vide

feed

bac

k to

colle

agues

to im

pro

ve

per

form

ance

2.6

obta

in fee

dbac

k fr

om

colle

agues

to im

pro

ve

per

form

ance

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

52

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


53

Unit 10 Manage the Traffic Office

Unit reference number: A/601/7182

QCF level: 3

Credit value: 4


Unit summary

This unit is about managing the traffic office. It deals with recording feedback, communicating it to relevant people and advising them of likely outcomes. It involves evaluating performance, effectiveness and efficiency to identify trends.

This unit is relevant to those managing or supervising staff engaged in road transport operations. This could relate to warehousing and storage, transport or freight forwarding.




AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

54

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

anag

e th

e tr

affic

offic

e 1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

anag

ing t

he

traf

fic

offic

e, t

hat

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

en

viro

nm

enta

l fa

ctors

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

ro

ute

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

re

view

sys

tem

s

1.2

ex

pla

in t

he

follo

win

g:

th

e ty

pe

of lo

ad a

nd c

har

acte

rist

ics

of th

e co

nsi

gnm

ent

bei

ng m

ove

d

diffe

rent

modes

of tr

ansp

ort

ty

pes

of

vehic

les

and e

quip

men

t th

at c

an b

e use

d f

or

carr

ying d

iffe

rent

load

s

so

urc

es o

f fe

edback

info

rmation

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

55

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.3

ex

pla

in h

ow

to m

anage

colle

agues

within

the

oper

atio

n

1.4

id

entify

pro

ble

ms

that

can o

ccur

when

manag

ing

the

traffic

off

ice

1.5

ex

pla

in t

he

appro

priate

act

ion t

o t

ake

in o

rder

to

dea

l w

ith iden

tified

pro

ble

ms

2

Be

able

to m

anag

e th

e tr

affic

offic

e 2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o m

anag

ing t

he

traffic

off

ice,

that

rel

ate

to

:

hea

lth,

safe

ty a

nd s

ecurity

per

sonal

pro

tect

ive

equip

men

t

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

ro

ute

, des

tinat

ion,

del

iver

y an

d c

olle

ctio

n

sched

ule

s

re

view

sys

tem

s

2.2

m

anag

e co

lleag

ues

to p

lan t

he

tran

sport

atio

n o

f lo

ads

2.3

m

onitor

the

use

of re

sourc

es

2.4

su

pport

colle

ague’

s dec

isio

ns

wher

e pro

ble

ms

aris

e

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

56

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.5

ad

vise

cust

om

ers

and r

elev

ant

per

sonnel

of an

y ch

anges

in t

he

reso

urc

es a

lloca

ted o

r th

e del

iver

y sc

hed

ule

s

2.6

m

ainta

in r

ecord

s m

aki

ng a

ny

chan

ges

acc

ord

ing t

o

oper

atio

nal pro

cedure

s

2.7

ev

aluat

e fe

edbac

k obta

ined

on t

he

use

of re

sourc

es

2.8

re

view

act

ual

per

form

ance

again

st t

he

oper

atio

nal

pla

n

2.9

ev

aluat

e th

e ef

fect

iven

ess

and e

ffic

iency

of

com

ple

ted o

per

atio

ns

2.1

0

form

ula

te a

n a

ctio

n p

lan b

ase

d o

n p

atte

rns

or

tren

ds

in a

ctual

per

form

ance

in o

rder

to im

pro

ve

per

form

ance

2.1

1

pro

pose

am

endm

ents

to o

per

atio

nal

and

org

anis

atio

nal

pro

cedure

s

2.1

2

com

munic

ate

effe

ctiv

ely

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


57

Unit 11 Inducting New Colleagues into a Logistics Operation


QCF level: 2

Credit value: 2


Unit summary

This unit is about inducting new staff into a logistics operation. It deals with the importance of induction, and ensuring that new colleagues are familiar with organisational procedures, the workplace and their role and responsibilities.

This unit is relevant to all operatives involved in inducting new colleagues into a logistics operation. Operatives could, for example, be working in warehousing and storage, transport or freight forwarding.




AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

58

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to induct

new

co

lleag

ues

into

a logis

tics

oper

atio

n

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o induct

ing n

ew c

olle

agues

in

to a

logis

tics

oper

atio

n t

hat

rela

te t

o:

th

e org

anis

atio

n

hea

lth,

safe

ty a

nd s

ecurity

per

sonal

pro

tect

ive

equip

men

t

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

dat

a pro

tect

ion

st

aff han

dbook

1.2

ex

pla

in t

he

import

ance

of co

mple

ting a

n induct

ion

1.3

id

entify

pro

ble

ms

that

can o

ccur

when

induct

ing

new

colle

agues

into

a logis

tics

oper

atio

n

1.4

ex

pla

in t

he

appro

priate

act

ion t

o t

ake,

in o

rder

to

dea

l w

ith iden

tified

pro

ble

ms

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

59

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to induct

co

lleag

ues

into

logis

tics

oper

atio

ns

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o induct

ing n

ew c

olle

agues

into

a logis

tics

oper

atio

n,

that

rel

ate

to:

th

e org

anis

atio

n

hea

lth,

safe

ty a

nd s

ecurity

per

sonal

pro

tect

ive

equip

men

t

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

dat

a pro

tect

ion

st

aff han

dbook

2.2

co

mm

unic

ate

effe

ctiv

ely

2.3

en

sure

colle

agues

are

fam

iliar

with:

th

e org

anis

atio

nal

char

t

th

e pre

mis

es

ow

n w

ork

pla

ce

per

sonal

pro

tect

ive

equip

men

t

em

ergen

cy e

vacu

atio

n p

roce

dure

s

hea

lth s

afet

y an

d s

ecurity

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

60

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.4

in

troduce

new

colle

agues

to c

o-w

ork

ers

2.5

en

sure

colle

agues

are

aw

are

of

ow

n r

esponsi

bili

ties

w

ithin

the

staf

f han

dbook

2.6

co

mple

te d

ocu

men

tation a

ccord

ing t

o

org

anis

atio

nal

pro

cedure

s

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


61

Unit 12 Produce Costings for Freight Transport

Unit reference number: H/601/7175

QCF level: 4

Credit value: 4


Unit summary

This unit is about producing costings for freight transport. It involves identifying points of contact, collection and/or delivery points and driver or vehicle requirements. It deals with any special requirements in regard to care of the load during transport and the loading and unloading of the vehicle.





AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

62

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to p

roduce

co

stin

gs

for

frei

ght

tran

sport

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o p

roduci

ng c

ost

ings

for

frei

ght

transp

ort

, th

at

rela

te t

o:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

re

cord

ing a

nd d

ocu

men

tation r

equirem

ents

te

rms

and c

onditio

ns

for

tran

sport

ing load

s

1.2

ex

pla

in t

he

follo

win

g:

so

urc

es a

nd p

oin

t of

conta

ct f

or

info

rmat

ion o

n

the

move

men

t of

goods

th

e ty

pes

of lo

ads

and c

hara

cter

istics

of th

e co

nsi

gnm

ent

to b

e m

ove

d

diffe

rent

modes

of tr

ansp

ort

ty

pes

of

vehic

les

for

carr

ying d

iffe

rent

load

s an

d

how

thes

e af

fect

cost

ings

th

e ty

pes

of

faci

litie

s re

quir

ed for

load

ing a

nd

unlo

adin

g

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

63

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

types

and s

ourc

es o

f sp

ecia

list

equip

men

t th

at

may

be

use

d

1.3

ex

pla

in c

ost

s an

d t

he

reaso

ns

for

fluct

uat

ions

2

Be

able

to p

roduce

co

stin

gs

for

frei

ght

tran

sport

2.1

fo

llow

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in

rela

tion t

o p

roduci

ng c

ost

ings

for

frei

ght

tran

sport

, th

at r

elat

e to

:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

en

viro

nm

enta

l fa

ctors

oper

atin

g r

equirem

ents

re

cord

ing a

nd d

ocu

men

tation r

equirem

ents

te

rms

and c

onditio

ns

for

tran

sport

ing load

s

2.2

m

ake

conta

ct w

ith a

n a

ppro

priate

per

son w

her

e co

ntr

act

det

ails

can

be

obta

ined

2.3

co

nfirm

the

colle

ctio

n a

nd d

eliv

ery

poin

t det

ails

to

det

erm

ine

the

dis

tance

and o

ther

ass

oci

ated

cost

s

2.4

co

nfirm

the

oper

atio

nal

req

uirem

ents

in r

elat

ion t

o

any

const

rain

ts o

n t

he

consi

gnm

ent

2.5

co

nfirm

the

drive

r an

d v

ehic

le r

equirem

ents

for

carr

ying o

ut

the

tran

sport

atio

n o

f th

e lo

ad

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

64

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.6

obta

in info

rmat

ion o

f th

e phys

ical

load

ing a

nd

unlo

adin

g f

acili

ties

ava

ilable

at

the

colle

ctio

n a

nd

del

iver

y poin

ts a

nd a

ny

spec

ialis

t eq

uip

men

t to

be

use

d

2.7

co

llate

and r

ecord

the

info

rmat

ion o

bta

ined

to

pre

par

e th

e quota

tion

2.8

co

mm

unic

ate

effe

ctiv

ely

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


65

Unit 13 International Road Transport Operations

Unit reference number: K/601/7176

QCF level: 4

Credit value: 5


Unit summary

This unit is about international road transport operations. It deals with obtaining information in regard to vehicle, load, driver requirements in order to produce documentation for the movement of loads outside of the United Kingdom.





AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

66

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to u

nder

take

in

tern

atio

nal

road

tran

sport

oper

atio

ns

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o inte

rnat

ional

road

tran

sport

oper

atio

ns,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

en

viro

nm

enta

l fa

ctors

in

tern

atio

nal

move

men

ts

docu

men

tation s

yste

ms

drive

r hours

and lic

ensi

ng r

equirem

ents

ve

hic

le o

per

ator’s

licen

sing r

equirem

ents

1.2

ex

pla

in d

iffe

rent

modes

of

tran

sport

that

can

be

use

d

1.3

ex

pla

in t

he

types

of lo

ad a

nd c

har

acte

rist

ics

of th

e co

nsi

gnm

ent

to b

e m

ove

d

1.4

ex

pla

in t

he

types

of ve

hic

les

and s

pec

ialis

t eq

uip

men

t th

at

can b

e use

d t

o m

ove

the

loads

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

67

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.5

ex

pla

in t

he

skill

s an

d q

ual

ific

ations

required

of

drive

r per

sonnel

1.6

ex

pla

in h

ow

drive

rs,

vehic

les,

equip

men

t an

d o

ther

re

sourc

es a

re a

lloca

ted

1.7

ex

pla

in r

equired

docu

men

tation for

the

inte

rnat

ional

move

men

t of goods

1.8

id

entify

pro

ble

ms

that

can o

ccur

when

under

taki

ng

inte

rnat

ional

road t

ransp

ort

atio

n o

per

ations

1.9

ex

pla

in t

he

appro

priate

act

ion t

o t

ake,

in o

rder

to

dea

l w

ith iden

tified

pro

ble

ms

2

Be

able

to u

nder

take

in

tern

atio

nal

road

tran

sport

oper

atio

ns

2.1

fo

llow

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in

rela

tion t

o p

rote

ctin

g t

he

vehic

le a

nd load

, th

at

rela

te t

o:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

en

viro

nm

enta

l fa

ctors

in

tern

atio

nal

move

men

ts

docu

men

tation s

yste

ms

drive

r hours

and lic

enci

ng r

equirem

ents

ve

hic

le o

per

ators

’ lic

enci

ng r

equirem

ents

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

68

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.2

as

sess

whic

h info

rmation is

required

for:

lo

ads

to b

e tr

ansp

ort

ed into

and o

ut

of th

e U

nited

Kin

gdom

th

e dri

ver,

veh

icle

in r

elat

ion t

o inte

rnat

ional

m

ove

men

t of goods

2.3

obta

in t

he

required

docu

men

tation for

inte

rnat

ional

move

men

ts

2.4

re

cord

the

required

info

rmation o

n t

he

inte

rnat

ional

move

men

ts o

f goods

2.5

co

nfirm

the

allo

cation o

f re

sourc

es

2.6

is

sue

inst

ruct

ions

and r

elev

ant

docu

men

tation t

o

the

appro

priat

e per

sonnel

2.7

ad

vise

appro

priate

per

sonnel

of

the

move

men

t of

the

load

2.8

co

mm

unic

ate

effe

ctiv

ely

2.9

en

sure

the

move

men

t of

the

loads

com

plie

s w

ith

rele

vant

legis

lation,

regula

tion a

nd c

odes

of

pra

ctic

e

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

69

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.1

0

monitor

the

move

men

ts o

f th

e lo

ads

2.1

1

mai

nta

in r

ecord

s in

acc

ord

ance

with o

per

ational

pro

cedure

s

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


70


71

Unit 14 Help Team Members Address Problems Affecting Their Performance in Logistics Operations

Unit reference number: R/601/7186

QCF level: 4

Credit value: 3


Unit summary

This unit is about helping team members to address problems affecting their performance. It deals with providing opportunities for team members to improve their performance, methods to improve performance and reviewing actions taken.

This unit is relevant to those managing teams and the performance of the team in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.




AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

72

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to h

elp t

eam

m

ember

s ad

dre

ss

pro

ble

ms

affe

ctin

g t

hei

r per

form

ance

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o h

elpin

g t

eam

mem

ber

s ad

dre

ss p

roble

ms

thei

r per

form

ance

, th

at

rela

te t

o:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

1.2

ex

pla

in h

ow

to e

nco

ura

ge

team

mem

ber

s to

ap

pro

ach

appro

priat

e peo

ple

with p

roble

ms

that

m

ay a

ffec

t th

eir

per

form

ance

1.3

ex

pla

in t

he:

im

port

ance

of id

entify

ing p

erfo

rman

ce iss

ues

w

ith t

he

team

mem

ber

(s)

conce

rned

im

port

ance

of dis

cuss

ing p

roble

ms

with t

eam

m

ember

s at

a t

ime

and p

lace

appro

priat

e to

the

type,

ser

iousn

ess

and c

om

ple

xity

of

the

pro

ble

m

how

to g

ather

and c

hec

k th

e in

form

atio

n t

o

iden

tify

the

pro

ble

m a

nd its

cau

se a

ccura

tely

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

73

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

range

of

alte

rnat

ive

cours

es o

f act

ion t

hat

can

be

take

n

im

port

ance

of ag

reei

ng w

ith t

he

team

mem

ber

in

a t

imel

y an

d e

ffec

tive

man

ner

a w

ay

of

dea

ling w

ith t

he

pro

ble

m

w

hen

to r

efer

the

team

mem

ber

to s

upport

se

rvic

es o

r sp

ecia

lists

th

e im

port

ance

of

confiden

tial

ity

re

cord

ing a

ctio

ns

2

Be

able

to h

elp t

eam

m

ember

s ad

dre

ss

pro

ble

ms

affe

ctin

g t

hei

r per

form

ance

in logis

tics

oper

atio

ns

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o h

elpin

g t

eam

mem

ber

s ad

dre

ss

pro

ble

ms

affe

ctin

g t

hei

r per

form

ance

, th

at r

elat

e to

:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

2.2

co

mm

unic

ate

with o

ther

s ef

fect

ivel

y

2.3

pro

vide

opport

unitie

s fo

r te

am

mem

ber

s to

dis

cuss

pro

ble

ms

that

may

aff

ect

thei

r per

form

ance

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

74

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.4

id

entify

per

form

ance

iss

ues

and d

iscu

ss t

hes

e w

ith

the

team

mem

ber

(s)

conce

rned

at

a tim

e an

d p

lace

ap

pro

priat

e to

the

type,

ser

iousn

ess

and c

om

ple

xity

of th

e pro

ble

m

2.5

ch

eck

that

all

info

rmat

ion g

ather

ed a

ccura

tely

id

entifies

the

pro

ble

m a

nd its

cau

se

2.6

dis

cuss

a r

ange

of alter

nat

ive

cours

es o

f act

ion w

ith

the

team

mem

ber

(s)

2.7

ag

ree

with t

he

team

mem

ber

(s)

in a

tim

ely

man

ner

ef

fect

ive

act

ion t

hat

will

dea

l w

ith t

he

pro

ble

m

2.8

dem

onst

rate

how

to r

efer

the

team

mem

ber

(s)

to

support

ser

vice

s or

spec

ialis

ts

2.9

ke

ep a

confiden

tial

rec

ord

of al

l dis

cuss

ion w

ith

team

mem

ber

(s)

2.1

0

revi

ew a

ctio

ns

to e

nsu

re t

hey

mee

t th

e org

anis

atio

ns

polic

ies

for

man

agin

g p

eople

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


75

Unit 15 Manage your own Professional Development in Logistics Operations

Unit reference number: M/601/7177

QCF level: 3

Credit value: 2


Unit summary

This unit is about managing own professional development. It deals with understanding own learning style, values, personal and work goals, obtaining feedback, improving own performance through the development of a personal development plan.





AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

76

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to m

anag

e ow

n

pro

fess

ional

dev

elopm

ent

in logis

tics

oper

ations

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o m

anag

ing o

wn r

esourc

es

and p

rofe

ssio

nal dev

elopm

ent,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

1.2

ex

pla

in h

ow

to d

evel

op o

wn p

rofe

ssio

nal

dev

elopm

ent

pla

n

1.3

ex

pla

in o

wn lea

rnin

g s

tyle

1.4

ex

pla

in t

he

curr

ent

and futu

re r

equirem

ents

of ow

n

work

role

1.5

ex

pla

in o

wn v

alues

, ca

reer

and p

erso

nal

goal

s in

re

lation t

o w

ork

role

1.6

ex

pla

in s

ourc

es o

f fe

edbac

k use

d t

o e

valu

ate

per

form

ance

1.7

ex

pla

in h

ow

to u

pdat

e w

ork

obje

ctiv

es a

nd

dev

elopm

ent

pla

ns

in t

he

light

of per

form

ance

, fe

edback

rec

eive

d,

any

dev

elopm

ent

act

ivitie

s under

take

n a

nd a

ny

wid

er c

han

ges

1.8

ex

pla

in h

ow

to m

onitor

the

qual

ity

of ow

n w

ork

and

pro

gre

ss a

gai

nst

dev

elopm

ent

pla

ns

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

77

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to m

anag

e ow

n

pro

fess

ional

dev

elopm

ent

in logis

tics

oper

ations

2.1

fo

llow

org

anis

atio

nal

polic

ies

and p

roce

dure

s, in

rela

tion t

o m

anag

ing o

wn p

rofe

ssio

nal

dev

elopm

ent,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

oper

atin

g r

equirem

ents

2.2

ag

ree

per

sonal

work

obje

ctiv

es w

ith a

ppro

priat

e peo

ple

2.3

ag

ree

how

pro

gre

ss w

ill b

e m

easu

red w

ith

appro

priat

e peo

ple

2.4

pro

duce

ow

n d

evel

opm

ent

pla

n t

o t

ake

acc

ount

of

the

follo

win

g:

per

sonal

lea

rnin

g s

tyle

s

gap

s bet

wee

n c

urr

ent

and f

utu

re r

equirem

ents

of w

ork

role

and c

urr

ent

know

ledge,

under

stan

din

g a

nd s

kills

2.5

re

view

act

ivitie

s under

take

n in d

evel

opm

ent

pla

n in

rela

tion t

o p

erfo

rman

ce

2.6

re

view

fee

dbac

k re

ceiv

ed a

nd u

pdat

e ow

n

dev

elopm

ent

pla

n in lig

ht

of

feed

bac

k an

d

per

form

ance

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

78

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


79

Unit 16 Recruit, Select and Keep Colleagues in Logistics Operations

Unit reference number: F/601/7183

QCF level: 3

Credit value: 4


Unit summary

This unit is about recruiting, selecting and keeping colleagues in logistics operations. It deals with determining staff turnover, recruiting and selecting procedures, the importance of exit interviews and reviewing the effectiveness of internal procedures for recruiting, selecting and keeping colleagues.

This unit is relevant to those managing or engaged in the recruitment, selection or keeping of colleagues in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.




AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

80

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to r

ecru

it,

sele

ct a

nd k

eep c

olle

agues

in

logis

tics

oper

ations

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o r

ecru

itin

g,

sele

ctin

g a

nd

keep

ing c

olle

agues

in logis

tics

oper

atio

ns,

that

re

late

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

ac

cess

ing s

pec

ialis

t ex

per

tise

1.2

ex

pla

in t

he

follo

win

g in r

elation t

o s

taff

turn

ove

r:

th

e im

port

ance

of under

taki

ng e

xit

inte

rvie

ws

sensi

tive

ly

ty

pes

of

reas

ons

colle

agues

may

giv

e fo

r le

avin

g

how

to m

easu

re s

taff

turn

ove

r

ca

use

s an

d e

ffec

ts o

f hig

h a

nd low

sta

ff

turn

ove

r

m

easu

res

that

can

be

take

n t

o a

ddre

ss s

taff

turn

ove

r is

sues

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

81

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.3

ex

pla

in h

ow

to u

nder

take

a s

kills

anal

ysis

exe

rcis

e to

:

re

view

the

work

load

to iden

tify

short

falls

in t

he

num

ber

of

colle

agues

and/o

r sk

ills,

know

ledge,

under

stan

din

g a

nd e

xper

ience

id

entify

act

ual

ski

ll and a

void

ste

reoty

pin

g

diffe

rent

options

for

iden

tified

short

falls

in t

hei

r ad

vanta

ges

and d

isadva

nta

ges

1.4

ex

pla

in t

he

purp

ose

of jo

b d

escr

iptions

and p

erso

n

spec

ific

atio

ns,

and:

w

hat

they

should

conta

in

th

e im

port

ance

of

consu

ltin

g w

ith o

ther

s w

hen

pro

duci

ng o

r updat

ing t

hem

1.5

ex

pla

in t

he

diffe

rent

stag

es in t

he

recr

uitin

g a

nd

sele

ctin

g p

roce

ss,

and:

th

e im

port

ance

of

consu

ltin

g o

ther

s on t

he

stag

es

m

ethods

use

d t

hei

r adva

nta

ges

and

dis

adva

nta

ges

as

soci

ate

d t

imin

gs

th

e ro

le o

f oth

ers

during e

ach

sta

ge

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

82

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1.6

ex

pla

in t

he

import

ance

of giv

ing fai

r, c

lear

and

accu

rate

info

rmation o

n v

aca

nci

es t

o p

ote

ntial

ap

plic

ants

1.7

ex

pla

in h

ow

to judge

whet

her

applic

ants

mee

t th

e st

ate

d r

equirem

ents

1.8

ex

pla

in h

ow

to t

ake

acco

unt

of

equal

ity,

div

ersi

ty

and incl

usi

on iss

ues

, in

cludin

g leg

isla

tion a

nd a

ny

rele

vant

codes

of pra

ctic

e an

d h

ow

cultura

l diffe

rence

s in

lan

guage,

body

languag

e, t

one

of

voic

e an

d d

ress

can

diffe

r fr

om

exp

ecta

tions

1.9

ex

pla

in h

ow

to r

evie

w t

he

effe

ctiv

enes

s of

recr

uitm

ent

and s

elec

tion in logis

tics

oper

ations

1.1

0

iden

tify

pro

ble

ms

that

can o

ccur

when

rec

ruitin

g,

sele

ctin

g a

nd k

eepin

g c

olle

agues

in logis

tics

oper

atio

ns

1.1

1

expla

in t

he

appro

priate

act

ion t

o t

ake

in o

rder

to

dea

l w

ith iden

tified

pro

ble

ms

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

83

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2

Be

able

to r

ecru

it,

sele

ct

and k

eep c

olle

agues

in

logis

tics

oper

atio

ns

2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o e

nsu

ring r

ecru

itin

g,

sele

ctin

g a

nd

keep

ing c

olle

agues

in logis

tics

oper

atio

ns,

that

re

late

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

ac

cess

ing s

pec

ialis

t ex

per

tise

2.2

co

mm

unic

ate

effe

ctiv

ely

with o

ther

s

2.3

under

take

exi

t in

terv

iew

s w

ith c

olle

agues

who a

re

leav

ing

2.4

re

view

the

work

under

take

n t

o iden

tify

any

short

fall

in t

he

num

ber

of

colle

agues

and/o

r th

e pool of

skill

s, k

now

ledge,

under

stan

din

g a

nd e

xper

ience

2.5

re

view

options

for

dea

ling w

ith s

hort

falls

in s

taff

ing

2.6

co

nsu

lt w

ith o

ther

s to

pro

duce

or

updat

e jo

b

des

crip

tions

and p

erso

n s

pec

ific

atio

ns

2.7

dem

onst

rate

how

to iden

tify

a v

acan

cy

2.8

co

nsu

lt w

ith o

ther

s to

agre

e th

e st

ages

in t

he

recr

uitm

ent

and s

elec

tion p

roce

ss incl

udin

g:

m

ethods

to b

e use

d

as

soci

ate

d t

imin

gs

an

d t

hose

to b

e in

volv

ed

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

84

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.9

en

sure

that:

al

l in

form

ation o

n v

acan

cies

is

fair,

clea

r and

accu

rate

bef

ore

it

goes

to p

ote

ntial

applic

ants

th

e sk

ills

required

by

the

applic

ant

to s

ucc

eed

in t

he

recr

uitm

ent

pro

cess

are

no m

ore

than

are

re

quired

to p

erfo

rm t

he

job

2.1

0

par

tici

pat

e in

the

recr

uitm

ent

and s

elec

tion p

roce

ss

to e

nsu

re t

hat

:

th

e pro

cess

is

fair,

consi

sten

t an

d e

ffec

tive

ap

plic

ants

off

ered

posi

tions

are

likel

y to

work

ef

fect

ivel

y w

ith c

olle

agues

2.1

1

revi

ew t

he

recr

uitm

ent

and s

elec

tion p

roce

ss t

o

iden

tify

im

pro

vem

ents

Lear

ner

nam

e:______________________________________

Dat

e:__________________________

Lear

ner

sig

nat

ure

:___________________________________

Dat

e:__________________________

Ass

esso

r si

gnat

ure

:__________________________________

Dat

e:__________________________

Inte

rnal

ver

ifie

r si

gnatu

re:

____________________________

(if

sam

ple

d)

Dat

e:__________________________


85

Unit 17 Build and Manage Teams in Logistics Operations

Unit reference number: J/601/7184

QCF level: 3

Credit value: 4


Unit summary

This unit is about building and managing teams in logistics operations. It deals with developing good communication skills, selecting team members according to the purpose of the team and the teams’ goals and reviewing how the team performs against its purpose and goals.

This unit is relevant to those building and managing teams in logistics operations. This could relate to warehousing and storage, transport or freight forwarding.




AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

86

Lear

nin

g ou

tcom

es a

nd a

sses

smen

t cr

iter

ia

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

1

Know

how

to b

uild

and

man

age

team

s in

logis

tics

oper

atio

ns

1.1

ex

pla

in t

he

rele

vant

org

anis

ational

polic

ies

and

pro

cedure

s, in r

elat

ion t

o b

uild

ing a

nd m

anag

ing

team

s in

logis

tics

oper

atio

ns,

that

rel

ate

to:

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

oper

atin

g r

equirem

ents

1.2

ex

pla

in t

he:

princi

ple

s of ef

fect

ive

com

munic

atio

n a

nd h

ow

to

apply

them

m

axim

ise

com

munic

atio

n m

ethods

when

m

anag

ing r

emote

tea

ms

th

e st

ages

of te

am d

evel

opm

ent

1.3

w

hen

build

ing a

tea

m e

xpla

in t

he

import

ance

of:

id

entify

ing a

cle

ar t

eam

purp

ose

id

entify

ing d

iver

sity

of ex

per

tise

, kn

ow

ledge,

sk

ills

and a

ttitudes

to a

chie

ve t

he

team

purp

ose

se

lect

ing t

eam

mem

ber

s w

ith t

he

required

ex

per

tise

, kn

ow

ledge

and s

kills

dev

elopin

g c

om

ple

men

tary

role

s

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

87

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

agre

eing w

ith t

eam

mem

ber

s th

e beh

avi

ours

th

at c

an h

elp a

chie

ve t

he

team

purp

ose

and

those

that

may

hin

der

en

suring t

eam

mem

ber

s under

stan

d t

hei

r uniq

ue

contr

ibution t

o a

chie

ving t

he

team

purp

ose

en

suring t

eam

mem

ber

s under

stan

d h

ow

eac

h

role

com

ple

men

ts a

nd s

upport

s oth

er r

ole

s

build

ing m

utu

al t

rust

and r

espec

t

open

com

munic

atio

n

1.4

ex

pla

in h

ow

to p

rovi

de

const

ruct

ive

feed

bac

k to

te

am m

ember

s in

ord

er t

o e

nhance

the

per

form

ance

of

the

team

as

a w

hole

1.5

id

entify

pro

ble

ms

that

can o

ccur

when

build

ing a

nd

man

agin

g t

eam

s

1.6

ex

pla

in t

he

appro

priate

act

ion t

o t

ake,

in o

rder

to

dea

l w

ith iden

tified

pro

ble

ms

2

Be

able

to b

uild

and

man

age

team

s 2.1

fo

llow

all

org

anis

ational

polic

ies

and p

roce

dure

s, in

rela

tion t

o b

uild

ing a

nd m

anag

ing t

eam

s in

logis

tics

oper

atio

ns,

that

rel

ate

to

hea

lth,

safe

ty a

nd s

ecurity

le

gal

req

uirem

ents

eq

ual

ity

and d

iver

sity

, an

d incl

usi

on

AP029638 –

Spec

ific

atio

n –

Edex

cel Le

vel 2 a

nd 3

Cer

tifica

te in T

raff

ic O

ffic

e (Q

CF)

–

Issu

e 3 –

Sep

tem

ber

2011 ©

Pea

rson E

duca

tion L

imited

2011

88

Learn

ing

ou

tco

mes

Ass

ess

men

t cr

iteri

a

Evid

en

ce

typ

e

Po

rtfo

lio

re

fere

nce

D

ate

2.2

co

mm

unic

ate

with o

ther

s ef

fect

ivel

y

2.3

id

entify

the

div

ersi

ty a

nd e

xper

tise

, kn

ow

ledge,

sk

ills

and a

ttitudes

req

uired

to a

chie

ve t

he

team

’s

obje

ctiv

es

2.4

se

lect

tea

m m

ember

s th

at

have

the

exper

tise

, kn

ow

ledge,

ski

lls a

nd a

ttitudes

to a

chie

ve t

he

team

purp

ose

2.5

build

the

team

by:

ag

reei

ng w

ith t

eam

mem

ber

s beh

avio

urs

that

ca

n h

elp t

he

team

ach

ieve

ag

reei

ng r

ole

s an

d r

esponsi

bili

ties

with t

eam

m

ember

s to

ensu

re e

ach c

om

ple

men

ts a

nd

support

s oth

er r

ole

s

pro

vidin

g o

pport

unitie

s to

build

mutu

al t

rust

an

d r

espec

t

2.6

en

coura

ge

the

team

to s

eize

opport

unitie

s pre

sente

d b

y ch

anges

to t

he

team

com

posi

tion

2.7

pro

vide

opport

unitie

s fo

r open

com

munic

ation a

nd

feed

back

to im

pro

ve p

erfo

rman

ce o

f te

am

2.8

re

view

the

per

form

ance

of

the

team

in r

elat

ion t

o

its

purp

ose

AP029638 –

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Further information

Our customer service numbers are:

BTEC and NVQ 0844 576 0026

GCSE 0844 576 0027

GCE 0844 576 0025

The Diploma 0844 576 0028

DiDA and other qualifications 0844 576 0031

Calls may be recorded for training purposes.

Useful publications

Related information and publications include:

Centre Handbook for Edexcel QCF NVQs and Competence-based Qualifications published annually

functional skills publications – specifications, tutor support materials and question papers

Regulatory Arrangements for the Qualification and Credit Framework (published by Ofqual, August 2008)

the current Edexcel publications catalogue and update catalogue.

Edexcel publications concerning the Quality Assurance System and the internal and standards verification of vocationally related programmes can be found on the Edexcel website.

NB: Some of our publications are priced. There is also a charge for postage and packing. Please check the cost when you order.

How to obtain National Occupational Standards

For the National Occupational Standards for the qualifications in this specification, please contact:

Skills for Logistics 12 Warren Yard Warren Farm Office Village Milton Keynes MK12 5NW

Telephone: 01908 313360 Fax: 01908 313006 Email: [email protected]

mailto:[email protected]�


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Professional development and training

Edexcel supports UK and international customers with training related to NVQ/competence based qualifications and BTEC qualifications. This support is available through a choice of training options offered in our published training directory or through customised training at your centre.

The support we offer focuses on a range of issues including:

planning for the delivery of a new programme

planning for assessment and grading

developing effective assignments

building your team and teamwork skills

developing learner-centred learning and teaching approaches

building functional skills into your programme

building effective and efficient quality assurance systems.

The national programme of training we offer can be viewed on our website (www.edexcel.com/training). You can request customised training through the website or by contacting one of our advisers in the Training from Edexcel team via Customer Services to discuss your training needs.

The training we provide:

is active

is designed to be supportive and thought-provoking

builds on best practice

may be suitable for those seeking evidence for their continuing professional development.


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AP029638 –

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QCF)

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Annexe B: Quality assurance

Key principles of quality assurance

A centre delivering Edexcel qualifications must be an Edexcel recognised centre and must have approval for qualifications that it is offering.

The centre agrees as part of gaining recognition to abide by specific terms and conditions around the effective delivery and quality assurance of assessment; the centre must abide by these conditions throughout the period of delivery.

Edexcel makes available to approved centres a range of materials and opportunities to exemplify the processes required for effective assessment and provide examples of effective standards. Approved centres must use the guidance on assessment to ensure that staff who are delivering Edexcel qualifications are applying consistent standards.

An approved centre must follow agreed protocols for: standardisation of assessors; planning, monitoring and recording of assessment processes; internal verification and recording of internal verification processes; and for dealing with special circumstances, appeals and malpractice.

Quality assurance processes

The approach to quality assured assessment is made through a partnership between a recognised centre and Edexcel. Edexcel is committed to ensuring that it follows best practice and employs appropriate technology to support quality assurance process where practicable. Therefore, the specific arrangements for working with centres will vary. Edexcel seeks to ensure that the quality assurance processes that it uses do not place undue bureaucratic processes on centres and works to support centres in providing robust quality assurance processes.

The learning outcomes and assessment criteria in each unit within this specification set out the standard to be achieved by each learner in order to gain each qualification. Edexcel operates a quality assurance process, which is designed to ensure that these standards are maintained by all assessors and verifiers.

For the purposes of quality assurance all individual qualifications and units are considered as a whole. Centres offering these qualifications must be committed to ensuring the quality of the units and qualifications they offer, through effective standardisation of assessors and internal verification of assessor decisions. Centre quality assurance and assessment processes are monitored by Edexcel.


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The Edexcel quality assurance processes will involve:

gaining centre recognition and qualification approval if a centre is not currently approved to offer Edexcel qualifications

annual visits to centres by Edexcel for quality review and development of overarching processes and quality standards. Quality review and development visits will be conducted by an Edexcel quality development reviewer

annual visits by occupationally competent and qualified Edexcel Standards Verifiers for sampling of internal verification and assessor decisions for the occupational sector

the provision of support, advice and guidance towards the achievement of National Occupational Standards.

Centres are required to declare their commitment to ensuring quality and appropriate opportunities for learners that lead to valid and accurate assessment outcomes. In addition, centres will commit to undertaking defined training and online standardisation activities.


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Annexe C: Centre certification and registration

Edexcel Standards Verifiers will provide support, advice and guidance to centres to achieve Direct Claims Status (DCS). Edexcel will maintain the integrity of Edexcel QCF NVQs/competence-based qualifications through ensuring that the awarding of these qualifications is secure. Where there are quality issues identified in the delivery of programmes, Edexcel will exercise the right to:

direct centres to take actions

limit or suspend certification

suspend registration.

The approach of Edexcel in such circumstances is to work with the centre to overcome the problems identified. If additional training is required, Edexcel will aim to secure the appropriate expertise to provide this.

What are the access arrangements and special considerations for the qualifications in this specification?

Centres are required to recruit learners to Edexcel qualifications with integrity.

Appropriate steps should be taken to assess each applicant’s potential and a professional judgement made about their ability to successfully complete the programme of study and achieve the qualification. This assessment will need to take account of the support available to the learner within the centre during their programme of study and any specific support that might be necessary to allow the learner to access the assessment for the qualification. Centres should consult Edexcel’s policy on learners with particular requirements.

Edexcel’s policy on access arrangements and special considerations for Edexcel qualifications aims to enhance access to the qualifications for learners with disabilities and other difficulties (as defined by the Equality Act 2010) without compromising the assessment of skills, knowledge, understanding or competence. Please refer to Access Arrangements and Special Considerations for BTEC and Edexcel NVQ Qualifications for further details. www.edexcel.com.


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Assessment Guidance for the Qualifications and Credit Framework


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Annexe D: Skills for Logistics Assessment Guidance for the Qualifications and Credit Framework

March 2010

Skills for Logistics


March 2010



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Assessment Guidance for the Qualifications and Credit Framework 1. Introduction

This document is for those Awarding Organisations that intend to offer QCF qualifications based on Skills for Logistics National Occupational Standards. It is a tool that can be used in conjunction with any unit whose purpose is to confirm occupational competence. Such units are designed and informed by the views of logistics employers to meet the needs of the UK economy. They are designed to prepare candidates for further learning or training, or update their existing knowledge and skills, or their continuing professional development. Skills for Logistics aim to develop and implement combined units of assessment, based on relevant National Occupational Standards (NOS), which are fit for purpose and maintain quality assured approaches to assessment and verification

This guidance for assessment should be used by Awarding Organisations to ensure that ‘competence’ units are assessed in accordance with the needs of employers and stakeholders in the sector. The intention of this guidance is to minimise bureaucracy whilst maintaining integrity and quality assurance of assessment and verification of achievement.

This document applies to all qualifications in the Qualifications Credit Framework (QCF) from the 1st October 2010 and that fall within the Skills for Logistics sector. It replaces any other assessment strategies and guidance currently in use.

QCF qualifications are not currently used as a ‘Licence to Practice’ in the Logistics Sector, they are however recognised and supported by employers and stakeholders in the sector. 2. Definitions

Certain terms used in this document have particular meanings and that should be taken in context within the assessment guidance:

to assess: to evaluate in a detailed and analytical way.*

to verify: to demonstrate that something is true, accurate or justified*

competence: the proven/demonstrated and individual – capacity to use know-how, skills, knowledge in order to meet usual and – changing occupational requirements.*

*reference Oxford English Dictionary

Skills for Logistics consider the combination of skills and knowledge to be fundamental to the furthering of the skills agenda as outlined in the White Paper; ‘Skills for Growth – the national skills strategy’ BIS November 2009.

Competence for a particular job role is likely to include the generic skills required for that occupation, specialised skills for a particular supply chain and employability skills such as team working, creative thinking, communication and customer care. The inclusion of such skills in a qualification creates a more holistic approach to developing the skills required for the needs of the UK economy.



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3. External Quality Control

External quality control is achieved through rigorous monitoring and standardisation of assessment decisions; Awarding Organisations achieve this by operating within their existing systems for quality monitoring, risk assessment, and management of their approved centres following guidance issued by the Regulatory Authorities. 4. Additional Assessment Needs

QCF units that are used to assess competence within the QCF need to be assessed and quality assured in accordance with the following additional requirements:

1 When QCF units are used to assess competence, Awarding Organisations

(AO’s) are required to make sure their recognised assessment centres assess learners according to the NOS issued by the SSC for learning and development.

2 Learners should be enabled to complete, wherever possible, real work

activities that provide both evidence of underpinning knowledge and evidence of competence to demonstrate they have met the learning outcomes and assessment criteria of the QCF unit and that they are competent in relation to the NOS

3 When a Learner is unable to complete real work activities simulation is

permitted, circumstances in which simulation may take place are: a learner is required to complete a work activity that does not occur on a

regular basis and therefore opportunities to complete a particular work activity do not easily arise,

a learner is required to respond to a situation that rarely occurs, such as

responding to an emergency situation,

the safety of the learner and/or resources would be put at risk

4 When simulation is used, those who assess the learner should be confident that the simulation replicates the workplace to such an extent that learner’s will be able to fully transfer their occupational competence to the workplace and real situations

5 Assessors must be occupationally competent in the occupational area they

are assessing where they have sufficient and relevant technical/occupational competence in the unit, at or above the level of the unit being assessed

6 Assessors and Internal Verifiers must hold or be working towards the

appropriate regulatory body approved qualifications for assessment and internal verification, such as those developed by Lifelong Learning UK.



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7 Assessors must be fully conversant with the units against which the

assessments and verifications are to be undertaken

8 Assessors must carry out assessment according to the relevant Learning and Development National Occupational Standards (approved January 2010)*

9 All assessment decisions made by those working towards a relevant

assessor qualification must be verified by a qualified Teacher/Trainer, Assessor or an Assessor recognised by the Awarding Organisation as appropriate

10 Trainee Assessors should have a plan, which is overseen by the relevant

assessment centre, to achieve the relevant assessor qualification within an agreed timescale

*these can be found on the National Occupational Standards Directory: www.ukstandards.org.uk 5. Quality Assurance Requirements This section summarises the quality assurance requirements that apply to QCF units and qualifications used to demonstrate competence. Awarding Organisations should ensure that recognised assessment centres are familiar with these requirements.

1 QCF units that are used to assess competence must be verified: internally by an Internal Verifier who is accountable to the assessment

centre externally by an External Verifier who is accountable to the Awarding

Organisation

2 Internal Verifiers must: hold or be working towards a suitable Internal Verifier qualification such as

one based on LLUK standards have sufficient and relevant technical/occupational familiarity with the units

that are verified be fully conversant with the standards and assessment criteria in the units

to be assessed understand the Awarding Organisation’s quality assurance systems and

requirements for this qualification

3 Trainee Internal Verifiers must have: a plan that is overseen by the recognised assessment centre, to achieve an appropriate Internal Verifier qualification within an agreed timescale

4 External Verifiers must:

hold or be working towards a suitable External Verifier qualification such as one based on LLUK standards

have sufficient and relevant technical/occupational familiarity with the units that are externally verified

be fully conversant with the standards and assessment criteria in the units to be assessed

understand the Awarding Organisation’s quality assurance systems and requirements for this qualification

http://www.ukstandards.org.uk/�



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5 Trainee External Verifiers should have:

a plan that is overseen by the recognised assessment centre, to achieve an appropriate External Verifier qualification within an agreed timescale

6 Skills for Logistics recognises that employers in the sector provide in-house

training, development and assessment processes that can meet the standards set for Assessors and Verifiers. Where an employer maps its in-house training, development and assessment processes against the Assessor and Verifier National Occupational Standards and shows that all are met; subject to agreement with the Awarding Organisation and Skills for Logistics, an employer is permitted to carry out Assessment and Verification using staff members who do not hold Assessor and Verifier qualifications. Such individuals must however, meet all other requirements for Assessors and Verifiers.

6. External Monitoring/Risk Management

Awarding Organisations should decide the frequency of external monitoring activities, which should be based on the risks associated with a qualification of this type and an assessment of the centre’s performance and past record.

Awarding Organisations should develop suitable auditing processes, where naturally occurring quality assurance already exist in the workplace assessment environments. 7. Equality and Diversity

Awarding Organisations and their assessment centre staff must ensure no learner is discriminated against, either directly or indirectly on the grounds of: race, colour, ethnicity, nationality, ethnicity, sex, marital status, gender reassignment, sexual orientation, disability, social status, belief or non-belief, language with the exception of the Welsh language and the legal requirements of the Welsh Language Act.



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Annex A Specific Criteria for the Assessment and Verification of Driving Goods Vehicles

Assessors

In the case of qualifications titled Driving Goods Vehicles, assessors must hold a Driving Licence i.e., Cat A or Cat B or Cat C1 or Cat C or Cat C+E, with the entitlement needed to drive the vehicle on which the assessment is being undertaken.

Assessors must satisfy the external verifier that they are occupationally competent in the employment context in which assessment is undertaken.

When assessment takes place in the context of the movement or handling of dangerous goods the assessor must hold a current ADR certificate.

Internal Verifiers

In the case of the qualification Driving Goods Vehicles at Level 2 and Level 3 internal verifiers must have a working knowledge of the DVLA Driving Licence regulations relating to the candidate and the vehicle on which the assessment is being undertaken.

When assessment takes place in the context of the management, movement or handling of dangerous goods the internal verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.

External Verifiers

When assessment takes place in the context of the handling of dangerous goods the external verifier must have a working knowledge of ADR certification and the risks associated with the transport of dangerous goods.



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Annex B Specific criteria for the Assessment and Verification of Warehousing and Storage

Assessors

In the case of qualifications titled Warehousing and Storage, where the candidate uses equipment that requires specific training, or a ‘licence’ (certificate), for example lift trucks, assessors must have undertaken the specific training, or hold the ‘licence’ for the type of equipment on which the assessment is to take place.

Expert witness

Where the assessor has not undertaken the specific training, or does not hold the ‘licence’ for the type of equipment on which the assessment is to take place, the testimony of an expert witness should be sought.

An expert witness must be someone who is both competent on the type of equipment and is working sufficiently closely with the candidate to be able to comment on their operating ability. Competence may be demonstrated by the achievement of a ‘licence’ or evidence of specific training.

The expert witness is not consulted as a professional assessor, but as someone who is expert in the use of the type of equipment being used.



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Annex C Specific Criteria for the Assessment, Verification and Certification of Mail Services/Package Distribution

In the case of qualifications titled Mail Services or Package Distribution it is recognised that there are situations where the workplace may not be appropriate, or waiting for naturally occurring evidence is impractical in relation to units based on the National Occupational Standard SFL140 ‘Contribute to safety and security in mail services’. Skills for Logistics therefore allow centres to set up or devise assessment situations for this unit, with the prior agreement of the external verifier that the simulation is valid before assessment is undertaken.

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