Ecosystems with Contextorcontextor.eu/.../uploads/2017/10/Kleptika-Contextor-2017-10-12-v01.… ·...

Intelligent automation

Let the bots do the job

agenda

Artificial intelligence introductionChatbot ecosystem

Telemedecine platform

© Kleptika 2017 Artificial intelligence in automation - Meeting Contextor OCt. 12th, 20172

challenges


low-performance

economy

costs control

new demands

customers expectations

new competition

technology evolution

growth

efficiency

Opportunities & transformation


telematics

compliance -cyber exposure

IoT

behavioral profiling

analytics

bots

opportunities transformation

multidimensional analytics

blockchain

roboticautomation

behavioral intelligence

AI – machine learning

What is AI


decision making

visual perception

speech recognition &

translation

learning

Artificial Intelligence

behavioural intelligence

robotic automation

chatbot / voice NLP

predictive analysis

virtual assistant

agenda

Artificial intelligence introduction

Chatbot ecosystemTelemedecine platform


what is a chatbot?


Messaging program that is capable to chat

with unlimited number of users at the same time

to communicate, sell, care and service

using their own languages and dialects.


Good morning how are you going today?

مصباح الخير كيف حالك اليو

arabot platform is scalable to accommodate growing and evolving business &customers requirements and needs.

• pioneer powerful platform of it kinds by providing a intelligent Arabic bot• Arabic NLU (Natural Language Understanding) engine• deals with understanding and analyzing Arabic content & conversation• different Arabic dialects.• conversation/dialogue management as a hybrid rule based system• Deep Machine Learning• Seamless integration to other NLP engine, no limit in languages


Deliver targeted Ads

Real time Recommendations

Real Time Analytics. tracking & KPIs

Fully integrated and channeled any backend via Contextor

Customer profile linked with social profile

Always same great experience

Service customers 24/7 ,promptly (within millisecond).

Customer behavior and history

arabot

Arabic/English NLP

Intent Parsing

Knowledge

Management

Dialogue Management

Language Generation

Machine Learning

arabot ecosystem (Cloud)


users/employees

omni-channel contact center

backend

mobile app/social media

CRM

BI

DB

KMS

Benefits of chatbots NLP


By 2020, 85% of all customer service interactions will be managed by bots (Gartner)

85%

70%

70% of installed mobile apps are not used or uninstalled within 2 weeks

Chatbots are more human-like

Chatbot are replacing apps

Chatbots are easy to deploy1

mo1 month average to build a chat logic

Chatbots can improve customer engagement

Chatbots can automate key processes

67% of customers expect today self-service tools without any vocal interaction

help in automating repetitive communication functions without increasing the overhead

67%

references

Active:

• Bayt.com https://www.facebook.com/messages/t/Baytcom

• KIA Motors https://www.facebook.com/messages/t/KiaServiceBot

• ARAMEX BOT

• MASA Weather: http://m.me/masaweather

• Honda Automotive: https://www.facebook.com/TahboubAutomotive/

• Orange Telecom

• Saniora


Example of applications:• Sales support • Customer care services• Personal assistant• Virtual doctor• Product & service comparator• Travel search & booking• Surveys• Etc.

agenda

Artificial intelligence introduction

Chatbot ecosystem

Telemedecine platform


concept


Intelligent telemedicine is an integrated platform that is changing the face of healthcare.

Access to medical attention is a right that should not be limited by physical boundaries.

Telemedicine makes easy as picking up the phone:

• need of talking to a doctor,

• need for having a question about medication,

• need for a second opinion.

With a team consisting of Doctors, Data Analysts, and Healthcare Experts, the platform offers a wide range of products and services aimed at increasing quality and access to healthcare while decreasing costs.

To complete its ecosystem, the platform has included some advanced technologies based on AI, such as:

• Big Data / BI

• Behavioral Intelligence

• Robotic automation

• Chatbot NLP

framework


remote network of

doctors / nurses

omni channel

contact center

connected devices

chatbot

behaviouralintelligence

analytics - BI RPA / RDA backends blockchain

benefits


• influence a patients’ real life behaviour to drive outcomes

• provide patients with a more relevant, engaging experience

• provide 24/7 services and self-service

• deliver service through Omni-channel including video

• predict best moment for interventions/suggestions

• build next generation therapy adherence systems

• understand real-life patient behaviour & disease burden

• dynamic monitoring of changes in routine as potential risk influencers

• gain patient insights to strengthen the company brand and reputation

• offer tailored products at tailored prices

• automate most of processing and underwriting

Want to know more ?

Check out our digital presence:

www.kleptika.com

@kleptika

https://www.facebook.com/kleptika

https://www.linkedin.com/company/kleptika


Ecosystems with Contextorcontextor.eu/.../uploads/2017/10/Kleptika-Contextor-2017-10-12-v01.… ·...

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