Presentation to the Select Committee RICHTERSVELD LAND CLAIM SETTLEMENT:
eClaims - Overview€¦ · 03 STEP-BY-STEP GUIDE •12 6. Fill In Your Claim Details Select...
Transcript of eClaims - Overview€¦ · 03 STEP-BY-STEP GUIDE •12 6. Fill In Your Claim Details Select...
AIA confidential and proprietary information. Not for distribution. 1
eClaims - Overview
FOR THE FOLLOWING CLAIMS:
DENTAL OPTICAL CLINIC HEALTH
SCREENING
SPECIALIST PEDIATRICIAN MATERNITY
Member submit
reimbursement claims
via My AIA portal / app
Member upload
supporting
documents* via My
AIA portal / app
AIA assess the claims AIA credit payment
to member’s bank
account once
approved
*Original receipts will need to be kept for 7 years.
AIA confidential and proprietary information. Not for distribution. 2
eClaims - Overview
FOR HOSPITAL CLAIMS*:
Member submit
reimbursement claims
via My AIA portal
Member upload
supporting documents
via My AIA portal
(optional)
Upon receiving the
original documents,
AIA shall assess the
claim
AIA credit payment
to member’s bank
account once
approved
HOSPITALIZATION PRE / POST HOSPITALIZATION
Member sends original
documents to AIA*
* Physical documents are mandatory in compliance with the Hospital & Surgical Insurance / Takaful Guideline (HSI) joint issued by LIAM
(Life Insurance Association of Malaysia), PIAM (Persatuan Insuran Am Malaysia), MTA (Malaysian Takaful Association) Technical
Committee. Original receipts will need to be kept for 7 years.
AIA confidential and proprietary information. Not for distribution.
eClaims SUBMISSION
GUIDE
AIA confidential and proprietary information. Not for distribution.
01 INTRODUCTION
When a customer wants to submit their claims electronically, all they have to do is follow the
steps explained in the slides below.
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AIA confidential and proprietary information. Not for distribution.
02 PAGE FLOW
The page flow describes the customer’s user journey.
•5
Login page is
displayed.
01AIA Homepage
01Login
02Dashboard
03Personal Claims
04Employee Claims
05Claim Submission Step 1
06Claim Submission
Step 2
Customers land
on their
Dashboard.
Customers
have an
overview on
their employee
claims and
submit their
claim
Customers can
choose to view
their employee
claims.
Customer are
required to
select their
claim form
Customer are
required to fill in
claim details
AIA confidential and proprietary information. Not for distribution.
02 PAGE FLOW
The page flow describes the customer’s user journey.
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01AIA Homepage
07Claim Submission Step 3
08Claim submission Step 4
Customer are
required to
upload their
claim
documents
Customer are
required to
review their
claim and claim
submission
completed
AIA confidential and proprietary information. Not for distribution.
03 STEP-BY-STEP GUIDE
•7
1. Login
1
Enter User ID1
2
Enter password2
Click Login3
03Personal Claims
01Login
02Dashboard
05Claim Submission Step 1
04Employee Claims
06Claim Submission Step 2
07Claim Submission Step 3
08Claim Submission Step 4
3
AIA confidential and proprietary information. Not for distribution.
03 STEP-BY-STEP GUIDE
•8
2. Dashboard
Click on My Claims1
1
03Personal Claims
01Login
02Dashboard
05Claim Submission Step 1
04Employee Claims
06Claim Submission Step 2
07Claim Submission Step 3
08Claim Submission Step 4
AIA confidential and proprietary information. Not for distribution.
03 STEP-BY-STEP GUIDE
•9
3. Personal Claims
Click Employee Claims1
1
03Personal Claims
01Login
02Dashboard
05Claim Submission Step 1
04Employee Claims
06Claim Submission Step 2
07Claim Submission Step 3
08Claim Submission Step 4
AIA confidential and proprietary information. Not for distribution.
03 STEP-BY-STEP GUIDE
•10
4. Employee Claims
Click Submit New Claim1
1
03Personal Claims
01Login
02Dashboard
05Claim Submission Step 1
04Employee Claims
06Claim Submission Step 2
07Claim Submission Step 3
08Claim Submission Step 4
AIA confidential and proprietary information. Not for distribution.
03 STEP-BY-STEP GUIDE
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5. Select Your Claim Form
Enter Date of Visit
1
2
1
3
4
6
Select Claimant Name2
Select Type of Claim 3
Select company4
Tick the box5
5
Click Next6
03Personal Claims
01Login
02Dashboard
05Claim Submission Step 1
04Employee Claims
06Claim Submission Step 2
07Claim Submission Step 3
08Claim Submission Step 4
AIA confidential and proprietary information. Not for distribution.
03 STEP-BY-STEP GUIDE
•12
6. Fill In Your Claim Details
Select Provider
12
1
3
4
6
Select Reason for visit2
Enter Claim Amount3
Select Bank4
Enter Bank Account Number5
5
Enter Email Address6
7
Click Next7
03Personal Claims
01Login
02Dashboard
05Claim Submission Step 1
04Employee Claims
06Claim Submission Step 2
07Claim Submission Step 3
08Claim Submission Step 4
AIA confidential and proprietary information. Not for distribution.
03 STEP-BY-STEP GUIDE
•13
7. Upload Your Documents
Click Select Files to upload
document
1
3
1
2
Tick the Box2
Click Next3
03Personal Claims
01Login
02Dashboard
05Claim Submission Step 1
04Employee Claims
06Claim Submission Step 2
07Claim Submission Step 3
08Claim Submission Step 4
AIA confidential and proprietary information. Not for distribution.
03 STEP-BY-STEP GUIDE
•14
8. Review & Complete Your Claim
Click Submit
1
1
Click Done to complete your
Claim Submission2
2
03Personal Claims
01Login
02Dashboard
05Claim Submission Step 1
04Employee Claims
06Claim Submission Step 2
07Claim Submission Step 3
08Claim Submission Step 4