Eaglesoft Performance Optimization Recommendations Contents

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Patterson Technology Center

1201 Althoff Drive | Effingham, IL 62401 | 800.475.5036

Eaglesoft Performance Optimization Recommendations

Contents

Verify Machine Meets Hardware Requirements ................................................................................................. 2

Network Browsing .............................................................................................................................................. 2

Power Management on Network Interface Cards (NIC) ..................................................................................... 2

Computer Power Saving Options & Disable Fast Startup .................................................................................. 4

Set Eaglesoft Registry and Folder Permissions ................................................................................................. 6

Private Network ................................................................................................................................................. 9

Firewall and Antivirus Exceptions ...................................................................................................................... 9

Open Ports ...................................................................................................................................................... 10

Windows Updates ............................................................................................................................................ 10

Scheduled Tasks ............................................................................................................................................. 11

Sonic Wall ....................................................................................................................................................... 11

Startup Items ................................................................................................................................................... 11

Best Practices to Optimize Eaglesoft Performance .......................................................................................... 12

Eaglesoft Server Maintenance ..................................................................................................................... 12

Eaglesoft Workstation Maintenance ............................................................................................................. 12

Additional Recommendations ....................................................................................................................... 12




Machines must meet minimum hardware requirements - Hardware Requirements - FAQ #5073.

• See Confirming Hardware Requirements – FAQ 39184 for additional information

Browsing must work properly. Go to Network. Double-click the Server Computer. Double-click the Shared-

Out Data Folder. Verify this function works properly (not just start | \\servername):

• IF YES: When browsing across the network, it must not prompt for a username and password.

• IF NO: Make sure Network Discovery is turned on and services are running - Network Discovery - FAQ 19189.

o If Network Discovery is turned on and still does not see the server machine, advise hardware technician

machine needs to see the server on the network. If our hardware, work with the Hardware Team.

Power Management Settings on the NIC can cause a computer to slow or lose network connection after a certain

amount of inactivity. We recommend disabling this setting.

• Go to Start | Control Panel | System | Device Manager. Expand Network Adapter (if multiple adapters are

listed steps have to be done on each adapter.

Verify Machine Meets Hardware Requirements

Network Browsing

Power Management on Network Interface Cards (NIC)

https://pattersonsupport.custhelp.com/app/answers/detail/a_id/5073/kw/5073

https://pattersonsupport.custhelp.com/app/answers/detail/a_id/39184





• Right-click on an adapter | Properties.

• Click Power Management tab. Uncheck all boxes.




• Click OK.

• If this setting was changed, a reboot is required for that change to take effect.

Power Management tabs may not be available depending on user's rights logged into Windows.

It is recommended to set the computer to Never sleep.

• Go to Start | Control Panel | Power Options. Select Change Plan Settings on plan selected.

Computer Power Saving Options & Disable Fast Startup




• Put the Computer to sleep to Never

It is also recommended to disable Fast Startup for laptops.

• Go to Start | Control Panel | Power Options. Select Choose what closing the lid does.




• Select Change Setting that are

currently unavailable | Uncheck Turn on fast startup

Allow Read and Full Control permissions Eaglesoft registry for Users and Authenticated Users.

• Open the Registry Editor

• Browse to HKEY_Local_Machine | Software | WOW6432Node (if the Operating System is 64 bit) | Eaglesoft

• Right-Click the Eaglesoft Folder | Permissions

Set Eaglesoft Registry and Folder Permissions




• Add Users | Full control and Authenticated Users | Full Control

Allow Modify, Read & Execute, Read, and Write access to the Eaglesoft folder on all workstations for Users and

Authenticated Users.

• Browse to the directory that contains the Eaglesoft Folder

o Right-Click the Patterson Eaglesoft Icon on the Desktop | Properties - the Target path on the Shortcut tab

will indicate the directory of the Eaglesoft folder.




• Right-Click the Eaglesoft Folder| Properties




• On the Security Tab | Select Edit

• Allow Modify, Read & Execute, Read, and Write for Users and Authenticated Users

It is recommended to set the computer to a Private Network. See Move From a Public Network to a Work/Private

Network – FAQ 25778.

Private Network

Firewall and Antivirus Exceptions






It is recommended to have the right program

exceptions enabled through the Firewall and Antivirus Programs.

For Windows Firewall:

• Allow a program or feature through Windows Firewall.

• Ensure Eaglesoft items and Patterson items are checked to be allowed.

• See Firewall Exceptions - FAQ 15372 for additional information.

The following ports should be open for Eaglesoft Communication to function appropriately

• Sybase SQL Anywhere listens on port 2638 by default (TCP/Inbound).

• Eaglesoft Messenger Server port is 5964.

• Patterson Application Service uses port 2010 by default (TCP/Inbound).

• If using Dual Database, the Secondary Database uses port 2012.

• If using Fast CheckIn, PattersonAppServer and Fast CheckIn uses port 2013 (UDP) for locating running kiosks.

Open Ports

Windows Updates





Windows updates should be kept current.

• Go to Start | Control Panel.

• Click Windows Updates

• Check Date next to Updates were installed:

• If not current, install pending updates.

It is recommended that any scheduled tasks be ran outside of normal business hours.

• Go to Start | Control Panel. Click Administrative Tools | Task Scheduler | Task Scheduler Library.

If a Sonic Wall is being utilized, ensure "TCP Connection inactivity Timeout (minutes) is set to a high number other than

the default of 15 minutes, i.e.

• Firewall | AccessRule LAN | VPN & VPN | LAN, Advanced>TCP Connection Inactivity Timeout

It is recommended to have 10 or less startup items.

• Go to Windows Start | type msconfig.exe

• Click Enter (on the keyboard).

• Click Startup tab

• Disable any items that are not necessary.

Scheduled Tasks

Sonic Wall

Startup Items




Eaglesoft Server Maintenance

DAILY - Stop Eaglesoft Database Engine

• This step is necessary to obtain a current, valid backup, which is recommended daily. If the backup is

attempted while the engine is running, the files may not copy successfully.

• See Backup Recommendations - FAQ 206 for additional information.

WEEKLY - Stop Eaglesoft Database Engine and Reboot

• Stopping the Eaglesoft Database Engine before a server reboot allows any active connections to the engine to

be disconnected before the reboot.

• The weekly reboot of the server allows the server to refresh. Computers store information in short term

memory and keeps that in a cache for quicker retrieval. Once that cache gets too large, it can cause slowness,

lockups, and other issues to occur. In order to clear this cache, it is recommended to reboot the server

computer once a week minimum.

• In addition, this will allow the opportunity for any necessary Windows updates to be applied to the computer.

• This proactive preventive action can be completed outside of normal business hours and will, overall, save you

time!

Eaglesoft Workstation Maintenance

DAILY - Shut Down or Reboot

• This step is recommended for the same reasons of rebooting the server weekly, to refresh memory and allow

the computer to perform faster.

• This is recommended daily since workstations have more direct usage and activity being performed as well as

potentially, and most often, not having as many resources as a server would have.

• Best practice is to turn off the workstations at night and then turning them on each morning.

Additional Recommendations

Network Recommendations

• See Hardware Requirements for Eaglesoft - FAQ 5073 | Eaglesoft Networking Guidelines to ensure your

network setup meets recommendations for best performance.

Third Party Application Syncs

Best Practices to Optimize Eaglesoft Performance






• Many third-party applications are

setup for regular syncs or tasks. It is recommended to perform these syncs and tasks outside of normal

business hours at a time when patients are not being seen.

• This is a proactive measure to avoid over utilizing resources that are needed for regular day to day software

and network usage.

Eaglesoft Performance Optimization Recommendations Contents

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