E-Government Landscape in BiH - ads.gov.ba · Lazo Roljic (University of Banja Luka, Faculty of...

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E-Government Landscape in BiH

ICT-driven Change Management, Project

Management and Process Management

Nuria Rodríguez Domínguez

Charles Bastos Rodríguez

Sarajevo, April 2010

2 E-Government Strategies in BiH

Agenda

1. Bosnian Context

Administrative Structure

2. Bosnian e-Government Strategy

Problems in Public Administration

Policy, Strategy and Action Plan of the Information Society

Goals of the Strategy

Action Line

Main e-Government Actors

Overview

3. Conclusion

Present and Future

4. References


Bosnian ContextAdministrative Structure

Central

Government

Cantonal

Government

City and

Municipal

Government

86 municipalities

63 municipalities

10 Cantons

10 parliaments

Entity

Federation of BIH

Republika Srpska

2 Parliaments

District

Brcko

1 parliament

1 Parliament


Bosnian ContextAdministrative Structure

Government

levels

State

Entities

Brcko

District

TotalFB-H RS

Central 1 1

Entity 1 1 2

Canton 10 10

Municipality 84 63 1 148

District 1 1

FB-H = B-H Federation

RS = Republic of Srpska


Bosnian e-Government Strategy

Public administration provides services to citizens in 146 municipalities, 2 entities, in

Brčko District and at the level of B&H state. At each level there are problems with

administration work, such as follows

» The administration does not work by European standards;

» The work principles and practice of municipalities or entities differ;

» The clarity of the work and business is on a low level;

» The absence of a unique data base on any level;

» Lack of the electronic communication either on the horizontal or vertical level;

» Lack of hardware and software standards, there are various operative systems in

use, applications and data bases

» There is not a global plan of administration automation




» The existing systems appear to be separated, unconnected and cannot provide the

necessary information for the citizens;

» Modern ways of communication such as e-mail and the Internet are hardly ever

used;

» There are no services provided over web sites.

» The services have been provided for the citizens in the following way: a citizen has

to go from one desk to another, to get a receipt or certificate instead of doing it at

once, at one inquiry desk or on-line.



Bosnian e-Government StrategyProblems in Public Administration



» In November 2004 the BiH Council of Ministers adopted the Policy, Strategy and

Action Plan of the Information Society

» The strategy covers a six-year long period (2004-2010)

» It was designed in accordance with the European initiatives and documents, such

as the Action Plan for eEurope Development, the eEurope+ Plan for the countries

candidates for joining the EU or the Policy of Information Society Development in

BiH

» It is composed of five development pillars:

Legal infrastructure

eEducation

eGovernance

ICT infrastructure

ICT industry.

Policy, Strategy and Action Plan of the Information Society



» Public administration reengineering

» Technological-developmental grounds

» Communication and information infrastructure

» Interoperation

» Security

» Fundamental registries

» Informational processing of common and specialized administration functions

» E-Democracy

» Electronic services

» Portal sites

» Access points

Goals of the Strategy



» The Action Plan for Information Society Development in Bosnia and Herzegovina

includes 59 programmes, projects and initiatives.

» Each of the activities was specified as a sketch of project assignment in which

there was a clear notion of carriers and participants in the activities, expected

results, earlier prerequisites, timelines, relative priority, financial projections and

sources of financing.

» However, the Action Plan realization is very low.

Action Plan


Bosnian e-Government StrategyMain e-Government Actors

Strategy/Policy Coordination Implementation (*)

Council of Ministers Public Administration

Reform Coordinator's

Office

Council of Ministers

Communications

Regulatory Agency

Civil Service Agency

Ministry of

Communications and

Transport

Public Procurement

Agency of BiH

Agency for Information

Society …

(*) Implementation of e-Government services in BiH is currently decentralised


Conclusion

» The development of e-Government in Bosnia and Herzegovina is in its initial

phase

» Currently, information systems on the state level are being built, as well as web

sites of two B-H entities (www.fbihvlada.gov.ba and www.vladars.net),

municipalities and also a review of public administration in Bosnia and

Herzegovina.

» The use of ICT in Bosnia and Herzegovina now is on a very low level.

» One of the main goals is the reform of public administration and introduction and application of modern technologies.

» In order to join the EU by 2010, Bosnia and Herzegovina has to carry out radical reforms in public administration and transfer to the concept of e-Government.

Present and Future


References

» “The status and perspectives of e-government in Bosnia and Herzegovina” by Dr Lazo Roljic (University of Banja Luka, Faculty of Economics, Bosnia and Herzegovina)

» “eGovernment Services in BiH” by Senid Gerin and Brane Vujičić (Asocijacija za informacione tehnologije u BiH). 2007

» “e-Government in Bosnia and Herzegovina” by the INA Academy e-Government

Case Studies, 2008

Atos, Atos and fish symbol, Atos Origin and fish symbol, Atos Consulting, and the fish itself are registered trademarks of Atos Origin SA. August 2006

© 2006 Atos Origin. Confidential information owned by Atos Origin, to be used by the recipient only. This document or any par t of it, may not be reproduced, copied,

circulated and/or distributed nor quoted without prior written approval from Atos Origin.

For more information please contact:

Nuria Rodriguez Domínguez

[email protected]

Charles Bastos Rodríguez

[email protected]

Atos Origin Spain

Albarracín, 25

28037 MADRID

www.atosorigin.com

mailto:[email protected]

mailto:[email protected]

E-Government Landscape in BiH - ads.gov.ba · Lazo Roljic (University of Banja Luka, Faculty of...

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