E Governance
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Transcript of E Governance
E-GovernanceA Password to Economic Growth
Content
Economic Growth Governance Model Growth of ICT and E-Governance Challenges in E-Governance Maharashtra Perspective
Economic GrowthRise in GDP
Increase in per capital Income
Increased Productivity
Very well established & maintained Infrastructure
Good governance
Governance Model
Governance
ElectedReps
Taxes Expenditure
Administration
Citizens Public Works
Governance Model
Governance with Barrier
Barriers exist for most citizens
ElectedReps
Taxes Expenditure
Administration
Citizens Public Works
Barrie
r
BarriersRules
ProceduresRegulations
Forms
Red TapeInefficiencyCorruption
DelaysIntransparency
AffectedGovernance
CitizensDemocracy
ElectedReps
Taxes Expenditure
Administration
Citizens Public Works
Barrie
r
Information and Communication Technology
Can ICT be a change agent to reduce barriers, expand participation and strengthen democracy?
Can ICT be a change agent for achieving economic growth?
What is E-governance?
E-government is the continuous optimisation of
service delivery, constituency participations and
governance by transforming internal and external
relationships through technology, internet and
New media.(Silubane, 2001)
E-Governance: Good and Efficient governance through ICT
What does E-Governance seek to achieve Efficiency Transparency Citizens’ participation
Thus contributes to Good governance Trust and Accountability Citizen’s awareness and empowerment Citizen’s welfare Democracy Nation’s economic growth
Impact of E-Governance
New Opportunity for delivery of services to citizen Provides easy access to government information and
services Reduces the need for large physical infrastructure Allows developing countries to leapfrog
India can’t be a Developed Country
if It is not e-Governed
Why?
Large Population
Wide Spread Corruption
Slow & lethargic bureaucracy
Long decision time
Challenges
Massive Size- multitude of departments and agencies
Managing Process changes, change management
Rigid Government structures/barriers
Very slow process with long gestation period
Exposed to risk of ever changing priority due to changing Heads of govt depts
Skepticism from citizens due to delay in getting widespread tangible benefits
Localization
Costs
Technology is least of the problems
RAILWAYS
BANKS
20
35
40 5
e-Governance:Components of Success
% Luck
%Change Mgmt.
%Business Process Reengineering
%Technology
Factors for successful E-governance
Political will and top management support Appropriate Cyber laws – e-transactions, dispute handling, Business processes re-engineering Reduction of decision making layers Security and privacy Involvement of Staff and Stake-holders from concept to
implementation Change management Private-public partnership- appropriate revenue model Common standards and infrastructure Indian Languages Training and Motivation
Stages of E-Governance
Phase I: Publish – using ICT to expand access to government information
Phase II:Interact – using ICT for two-way communication between citizens and government
Phase III: Transact – enabling citizens to do transactions on-line
(Center for Democracy and Technology,2002)
APPLICATIONS P.S. Automation
Record keeping Interlinking Process re-engineering Online FIR
Traffic Challan Process Traffic lights & control room (Tokyo example) Linking with RTO office Vehicle thefts (RFID, GPS), database of lost and recovered vehicles
Verifications Arms License Passport Govt. jobs Army recruitment Household servant’s credentials
Investigations Case tracking ( from FIR to conviction till SC) Inventory Management (of maal mukadmati)
Contd…
Communications CUG Triband phone Video Conferencing (G2G & evidence) Vehicle tracking Biometric devices
Crime data Management Data Warehouse Business Intelligence Softwares Mugshot & fingerprint database Handheld online devices & online matching
Maharashtra Perspective
Background Massive State Government machinery
16 Lakh Employees 35 districts 300 urban local bodies 400 Taluka 30000 village panchayats
Multi-tier governments Old legacy
Maharashtra IT policy
Empowerment through Connectivity
Anytime, Anywhere, Anyhow services
Mission Statement
Objective
Approach Start small, deliver value, scale fast Earliest application are the ones that provide maximum visible
benefit Business Process Re engineering examined instead of mere
automation of existing manual process Outsourcing the entire IT infrastructure to service the requirements
relating to Hardware, Networks, Application Support, Database and OS Support, Help Desk and Processes relating to citizen interface
Service levels for fail safe operations against payment for the services either from the Citizens for the front end or by government institution for the back end
Citizen Service/Correspondence/eCommerce
Citizen Service: The best channel for each citizen
Integrated Citizen Facilitation Centeritizen Facilitation Center
Internet Mail
Integrated Backend Content Delivery
ServiceProviders
Suppliers & Partners
E-Mail KioskskCounter Call Center
Criticizers are our Friends !!!