E-GOVERNANCE AWARDS 2009 - 10 CSI-Nihilent e-Governance

CSI-Nihilent e-Governance

Awards 2009 - 10

Recognizing e-Government Initiatives in India

www.csinihilent-egovernanceawards.org

AWARDSE-GOVERNANCE

2009 - 10

Presented by

State

District

Project

Department

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Special Interest Group

eGovernance

eComputer Society of India

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Computer Society of India - Special Interest Group on e-Governance302, Archana Arcade, 10-3-190, St. Johns Road, Secunderabad – 500 025

Tel: 040-2782 1998 email: [email protected] and copy to Visit www.csinihilent-egovernanceawards.org

www.csi-sigegov.org

[email protected]

mailto:[email protected]

CSI-Nihilent e-Governance

Awards 2009 - 10

e

AWARDS2009 - 10

E-GOVERNANCE

Winners

Computer Society of India

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eGovernance

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Presented by

It has been a long and educative journey ever

since I have been associated with the CSI-

Nihilent e-Governance Awards. These awards

have been recognized due to their

comprehensive evaluation process, starting

from the nominations, which help the teams to

document their initiatives in a structured and

focused manner.

I feel elated to be the convener of the CSI-

Nihilent e-Governance award 2009-2010,

more so to be associated for a cause that

recognizes projects and people who are

making a difference towards the way citizens

and businesses interact with Governments. I

take this opportunity to acknowledge and

appreciate all the volunteers who take time

out from their busy schedule and come

together to make this event possible year after

year.

Over the years, the team has grown and a lot of

dedicated people have joined hands to

participate in this activity and support it. To

begin with, I would like to express my sincere

gratitude to the Computer Society of India

(CSI) for providing me and my team members

the opportunity to participate in the e-

Governance Awards process leading to the

creation of this compilation. This has been

possible only through the able support of Prof

P Thirumurthy, President, CSI and all members

of the Executive Committee of CSI.

It is my privilege to convey my special

gratitude to Dr. Ashok Agarwal and Dr. R K

Bagga who stood like strong pillars and

ensured smooth sailing for the rest of us who

were part of this award.

I also convey my sincere thanks to Prof G P

Sahu, Dr MP Gupta, Mr Satish Babu, Dr

Mahesh Chandra, Mr S P Singh, M, Prof. Harish

Iyer, Prof Nityesh Bhat, Prof ML Sai Kumar, Mr

Lalit Sahwney, Mr L C Singh for supporting as

Members of Award Selection Committee. Sh

Srinivas Rao, Mr Vijay Kumar, Mr Mohan Datar,

From the Convener's Desk

Piyush Gupta Convenor, CSI-Nihilent eGov Awards [email protected]

Mr Bipin Mehta, Mr Srinivas, Prof M

Chandwani, D K Dwivedi, Mr Suri, Mr A N Singh

deserve special thanks for their participation

in the field visits.

Core Group members (Dr Ashok Agarwal, Dr R

K Bagga, Mrs Sridevi Ayaluri, Mr. Surendra

Kapoor, Mr. G.S.N. Prabhu) have been quite

interactive in guiding the conduct of the Award

process through various stages, right from the

nominations to the evaluation of the Award.

Henceforth, they deserve a special mention.

Our thanks to Mr L C Singh, Mr Ravi Teja , Ms.

PoojaBal, Ms. Swati Singh, Mr Harish Rao,

Mr Ravikiran, Mr Shane Perier of Nihilent

Technologies for supporting the entire effort

and participating in the field visits during the

project evaluation phase.

Prof. Subhash Bhatnagar and Prof. J. C. Kapur

call for a special mention for their contribution

in this book. As Convener of CSI Nihilent e-

Governance Awards 2009-10, I extend my

special thanks to all the nominees for taking

interest and participating in the awards. I

would also like to thank all the authors of the

papers included in the book for their time and

effort put in to document their works. We all

are grateful to the States, Departments,

Districts and Project teams for frank

discussions during our field visits and sharing

their valuable experiences. Prof G P Sahu, who

undertook the evaluation process for the

District Awards this year, deserves special

thanks. It has been a wonderful learning

experience for me and my entire team.

Lastly, thanks to our extended team members,

Mr. Vijay from IIIT-H Mrs Rekha K, and in

particular, special thanks to Mr. Ved Prakash

and the team at ICFAI Research Centre,

Hyderabad who gave us full support in making

this book possible.

AWA RDSE-GOVERNANCE

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AWA RDSE-GOVERNANCE

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About Computer Society of India, CSI

The Computer Society of India (CSI) is the

largest association of Information Technology

professionals in India, with over 30,000

members comprising software developers,

scientists, academicians, project managers,

CIOs, CTOs and students, among others. The

society has 65 chapters spread across the

length and breadth of the country. Being

closely associated with students, the Society

has developed a well-established network of

nearly 300 student branches. The purposes of

the Society are scientific and educational,

About Nihilent

Nihilent is a SEI CMMI® Level 5 assessed and

ISO 9001:2000 certified global consulting and

solutions integration company using a holistic

and systems approach to problem solving.

Headquartered in Pune, India, Nihilent's

executive team has over 350 person years of

experience in international consulting, IT

outsourcing and IT services. Nihilent's

operations span across North America,

Europe, Africa, Middle East and Asia. Our

miss ion 'Change f or Per f ormance '

encapsulates our commitment to make

change happen systemically in terms of

people, process, technology and knowledge

for achieving sustained performance for our

clients. Nihilent has taken several initiatives to

partner governments across the world in

moving in the direction of good governance.

visit www.nihilent.com.

directed towards the advancement of the

theory and practice of computer science & IT.

Please visit www.csi-india.org. Every year CSI

conducts its annual convention in different

parts of the country thereby providing

platform to computer users to interact with

specialists. Since 2005, e-Governance Awards

are being conferred during the annual

convention. 2009-2010 Awards were given

during CSI-2010 on 26 November at Mumbai,

supported by CSI Special Interest Group on e-

Governance. (SIGeGOV).

About SIGeGov

The following activities are taking shape

under SIGeGov:

• Create a repository of e-Governance

initiatives in India.

• CSI has instituted e-Governance Awards

SIGegov is expected to organize these

awards and implement the award judging

process. SIGeGov also to act as the

Secretariat for e-Governance awards and

maintain updated data bases of all

relevant stake holders in this area.

• Support research in selected areas like

A s s e s s m e n t f r a m e w o r k a n d

I m p l e m e n t a t i o n S t r a t e g y f o r

e-Governance Projects.

• Participate in the processes for evolving

standards in Technology, Processes and

Data Bases.

• Participate in various State and Central

committees in e-Governance on invitation.

• Conduct National / International

conferences in e-Governance individually

or by joining hand with other reputed

institutions, active in this area.

• Visit CSI-SIG e-Gov at

www.csi-sigegov.org

Award Categories

Award of Excellence – State Category

States will be judged based on their overall performance in e-Governance initiatives during the year 2009-10 with respect to policies, infrastructure, capacity building, projects, etc.

Award of Excellence – Department Category

Central and State Government Departments who have demonstrated excellence in the area of eGovernance during the year 2009-10.

Awards of Excellence – District Category

Outstanding efforts demonstrating excellence in e-Governance at the District level may also be considered for the award.

Award of Excellence – Project Category

Projects that have been implemented or enhanced during the year 2009-10 and delivered benefits to its stakeholders will be judged in three sub-categories, namely G2C, G2B, G2G/G2E.

The selection Committee also recognizes few of the other best nominations by way of Award of Appreciation, Jury Award or Special Recognition Award.

Award Process

1. On-line nomination submission

2. Field visits to short listed entries by Selection Committee/nominated members

3. Presentations by short listed entries

4. Final Award list based on the combined evaluation at different stages.

The evaluation criterion is based on two indicators i.e. Results and Enablers. The attributes

considered for Result indicator are mainly in terms of outcomes and the attributes for Enabler

indicator are in terms of the processes to be in place so as to achieve the desired results.

Keeping into consideration the constraints on time and resource for under taking a detailed

evaluation, for the purpose of these Awards, only the key attributes have been considered.

AWA RDSE-GOVERNANCE

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Members of Selection Committee, 2009-10

Sri Satish Babu Former Secretary, CSI,President, InApps

Sri S P SinghSr. Director, DIT GoI

Sri Surendra Kapoor CSI-SIG eGov & Ex ED CMC Ltd.

Sri Piyush GuptaConvener, CSI Nihilent eGov Awards 2008-10, Senior General Manager, NISG

Dr. G. P. SahuCo-Convener District Awards 2008-10MNNIT, Allahabad

Mrs Sridevi AyaluriSenior Project Manager, NISG

Sri G S N PrabhuIndependent IT Consultant

Sri K.S. Vijaya SekharSupport Process Team Member,IIIT, Hyderabad

Process Team

Dr. Ashok AgarwalCSI-SIG eGov Chair &Adjunct Prof. BITS Pilani

Prof. Harish P. Iyer Professor, TAPMI Manipal

Sri Lalit Sawhney CSI Fellow & Past President CSI

Sri L C Singh President & CEO, Nihilent Technologies Pvt. Ltd.

Sri Mahesh ChandraDy Director General, NIC

Prof M P Gupta Professor, IIT Delhi

Dr Nityesh Bhatt Professor, NIRMA Ahmedabad

Dr R K Bagga Advisor, IIIT Hyderabad

Prof. Sanjiv D. Vaidya Professor, IIM Kolkata

AWA RDSE-GOVERNANCE

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State

Category

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AWARD OF EXCELLENCE State of Gujarat

Gujarat has been one of the frontline State in

the implementation of e-governance policies

& projects and creation of supporting

infrastructure. The Government's approach of

“think big, start small and scale fast” has

helped realize sustainable results in most of

the initiatives. The approach of the State for

investments in e-Governance is based on

th ree key po in ts Respons i veness ,

Transparency and Accountability.

Government of Gujarat has spelt out Enabling

Mechanism for smooth implementation of the

e-Governance policies and projects in terms of

having an IT plan, Allocating budget, position

resources, encourage IT Learning by linking it

to recognition for promotions/incentives etc.

By way of creating necessary infrastructure

for e-Governance the Government has set up

common ICT infrastructure Ex.Gujarat State

Wide Area Network (GSWAN), Sachivalaya

Integrated Communication Network (SICN),

State Data Center / Server Farm, Common

Service Centers (CSCs) and institutionalized

Integrated Workflow and Document

Management Systems (IWDMS).

Major e-Governance projects successfully

rolled out include VATIS (Value Added Tax

Information System), HMIS (Hospital

Management Information System), e-Dhara,

e-Nagarpalikas, e-Gram, e-Procurement,

SWAGAT (State-Wide Attention on public

Grievances by Application of Technology) etc.

Many of the Mission Mode Projects under

NeGP the progress of rollout and impact to

stake holders is visible and participation is

extensive. Some of the examples: eGRAM

project - is implemented in 13695 Gram

Panchayats (GP) equipped with VSAT linked

personal computers to provide basic e-

services and information dissemination, Land

Records Computerization - Implemented in all

26 Districts, 225 Talukas covering 18,526

villages, Property Registration- 151 sub

register offices across Gujarat have been

computerized,Nagara Palikas - Stand alone

Computerization of 154 Nagarpalikas

completed, Treasuries - Computerization of

data at 137 treasuries and sub-treasuries and

their connectivity setup, Transport - Smart

Card Project implemented, Check Posts

computerized etc.

From a policy perspective the vision of the

Government “e-Governance to us is easy,

effective and efficient Government” coupled

with IT Road map has helped enabling

organizations like Gujarat Electronics

Corporation Ltd play a pro active role in placing

Gujarat in the forefront of e-Governance

institutionalization. As part of the capacity

building program College to Career program is

also being conducted to sensitize and train

students in the area of current industrial

practices by experts. Policies related to open standards, technology

architectures, website standards, security

standards etc are in place for a number of

years and efficient mechanisms set up. State

of Gujarat has been consistently winning Best

e-Governed state CSI Nihilent Awards from

2005 to 2007 and this year nomination of

Gujarat has been recognized with Award of

Excellence at State level by CSI-Nihilent e-

Governance Selection Committee.

Contact NameDr. Neeta ShahDirector (eGovernance)Gujarat Informatics Ltd.Block no. 1, 8th floor,Sector 11, Udyog Bhavan,Gandhinagar.Ph no. (079) 23259223

email: [email protected]

Department

Category

Implementation DepartmentSchool Education DepartmentGovernment of Madhya Pradesh

Project URLwww.ssa.mp.gov.in

Contact NameMr. Manoj JhalaniCommissioner Rajya Shiksha Kendra and Secretary to Govt. of Madhya PradeshSchool Education Dept, Pustak Bhawan, B-Wing, Arera Hills, Bhopal 462 011Tel: 0755-2768392 Fax: 0755-222363


Implementation DepartmentFinance DepartmentGovernment of Gujarat

Contact NameShri Tapan Ray I.A.S.Principal Secretary (E.A.)Finance DepartmentBlock No: 4, 6th FloorNew Sachivalay, Sector - 10, Gandhinagar, GujaratTel. no. : 079 232 50603

email:[email protected]

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DEPARTMENT CATEGORYAWARD OF EXCELLENCE Directorate of Settlement and

Land Records - Government of Goa

Land and its ownership is a matter of concern

to all landowners large or small. Considering

this both the state and individual owners of

land need to know with certainty and accuracy

the boundaries and extent of their property.Survey and Settlement department of

Government of Goa is the custodian of the

legal land records and is responsible for

preservation, updating and dissemination to

public and other Government Agencies on

demand.

Accurate land records also help all other

departments use the same for all their

planning activities A map-based networked

information system that has all base maps and

grows over a period of time to allow

attachment of layers and layers of graphical

and alphanumeric domain specific data is the

important intitative under this project

After achieving issue of Land Records From

Anywhere in the State, the Land Records

Department has taken the step forward to put

all the data available from a web based GIS,

making it possible to view and obtain Goa Land

Records from Anywhere in the World.

Distributed Issue and Maintenance of Land

Records is one of the benefits realized. As a

measure of securing data the same is

encrypted and linked to workflow for any

updates. Approved Digital Maps are archived

and available in Read Only Mode. For updating,

any map a multi level biometric authentication

is in place.

The Department has taken another innovative

approach of doing away with issue of copies of

paper maps f or f ie ld ver i f i cat ion .

Notebooks(Laptops) with relevant maps and

viewing software are issued to Talatis, so that

they can easily view and verify location,

extent, ownership, tenancy and features of

any land parcel during the field verification

process that is mandated for mutation

procedure.

Implementation DepartmentGoa Electronics Limited

Contact NameRevati Mujumdar CEOShrama Shakti Bahavan, Patto Plaza, Panaji GoaTel:0832- 2435019 Fax: 0832-2437220


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Department

Category

AWARD OF EXCELLENCEDepartment of Sales Tax, Government of Maharashtra

MSTD is a major revenue collecting body for the Government of Maharashtra and this eGovernance initiative of the department has further increased the revenue collection.

The project brought the services of the Department closer to the doorsteps of the citizens through “Anywhere anytime services”, simplified and streamlined the procedures of the Department and helped eliminate non-value adding processes from the system.

This e-Governance initiative benefits around 6, 00,000 registered dealers under VAT who file 15 lakhs returns per annum, 15,00,000 enrol led Prof ession Taxpayers, the department officials and other government officials.

Some of the e services initiatives of the Sales

tax department improving the customer service include: E-Registrations, E-Returns, E-Scrolls, E-Payments, E-Annexure, E- Refund, Electronic Clearance for Refunds, Demat of CST Forms, E-Audit Report, Dealer Accounting System, Dealer e Mail Services, Helpdesk facility The application is accessed by the 38 Sales tax offices across the state.

Efficiency indicators rae many Ex. Allocation of the cases to a particular desk based on equitable load distribution, maintaining the audit trail of each case, availability of pending file lists in the application increasing accountability, automatic calculation of the tax liability based on return files and generating of defect memos etc. All this helped the department in higher collection and improved the revenues.

Implementation DepartmentDepartment of Sales Tax Maharashtra

Contact Name Mr. R R Patil Joint Commissioner (Mahavikas)7th Floor, Mahavikas, Vikrikar Bhavan, Mazgaon, Mumbai, Maharashtra – 400010

Land Line - 022-23760793

email: [email protected], [email protected]

SPECIAL JURY AWARDDepartment of Prisons - Government of Goa

“The measure of a civilized society is in its

treatment towards crime and criminals”. The

Goa Prisons department therefore decided to

introduce e-Governance in its Prisons

Management comprehensively with a focus on

management of prisoners and their day to day

affairs that in-turn ensures the working of a

fair, just and proper Criminal Justice System.

PRISMS-II is a proof of sustainability and

growth of PRISMS-I earlier implemented has

further empowered stake holders through

new features / facilities like:

?Introduction of the Touch Screen Kiosk

Application helped prisoners access all

information related to their PDR, PPC and

the status of their various application,

?The department is able to monitor Victim

Compensation fund through the Work

Wages and Victim Compensation Fund

Management Module, a complete history

of the Grievance redressals forwarded by

the Prisoner and the reform activities

undertaken by him/her is now available in

the system, ?Staffing and posting of Jail guards is now

totally automated process with facility to

generate posting at one click?Besides the Prison Officials PRISMS has

brought in important stake holders like-

Prisoners, Victims and Judiciary.

Sustaining PRISMS from earlier adoption and

successfully rolling out PRISMSII reflects on

the value being perceived by all stake holders.

Implementation DepartmentGoa Electronics Limited

Contact Name Revati Mujumdar CEOShrama Shakti Bahavan, Patto Plaza, Panaji GoaTele:0832- 2435019Fax: 0832-2437220


District

Category

AWARD OF EXCELLENCEJoint Winner

Jhansi District, Government of Uttar Pradesh

Jhansi district is situated in Bundelkhand

region of Uttar Pradesh where majority

population lives below poverty line (BPL) and

there is substantial presence of population

belonging to the deprived section of the

society (SC/ST/BC/Handicapped/Women

etc.).

Information & Monitoring Systems like Land

Records, Reference, Court Cases, Arms

Information, Village Directory, District Plan,

Recovery Certificate, Census Data, are some

projects which plays very important role for

monitoring and providing assistance in

decision making of the District Administration.

By these projects District Administration are

kept well informed with the latest status and

the action to be taken on the situation. This

was possible in the administration through the

introduction of a Single-Window facility to the

citizens in the district, ie., the Jhansi Jan

Suvidha Kendra (JJSK)

This simple e-Governance initiative started at

District Collectorate, Jhansi with locally

available resources without any external aid is

being nominated for CSI Nihilent e-

Governance awards for its simplicity,

effectiveness and universal application.

The Jhansi Jan Suvidha Kendra (JJSK), part of

the district's e-governance mechanism, has

been functional for nearly 13 months in Uttar

Pradesh and has quietly been at work,

addressing complaints from over 20,000

families since its inception in 2009. With the

success of JJSK, the e-governance model is

now being replicated in various government

and private offices.








AWA RDSE-GOVERNANCE

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Raj Shekhar District Magistrate/ District Collector, JhansiDistrict Magistrate/ District Collector, D.M. Residence, Jhansi

Tele: 0510 2443324, 2331520Fax : (0510) 2333348

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AWARD OF EXCELLENCEJoint Winner

Shahid Bhagat Singh Nagar District, Government of Punjab

The district is using ICT to provide various

services to the people and also to simplify

office procedures. Shahid Bhagat Singh Nagar

is one of the best districts in the state of

Punjab in the field of e-governance. Apart from

ongoing services, attempts are underway to

initiate new projects too that will further

improve service delivery systems. Because of

its apparent growth in terms of the ICT

utilization for the upliftment of the citizens in

the district, the district has been renowned as

“The IT District of Punjab”. SBS Nagar has

been chosen by the state government to be the

first e-district in the state. All projects that

have been taken up under ICT in the district

have been well planned and structured in such

a way that they stand the test of time

District

Category

Mrs. Shruti Singh, IASDeputy CommissionerDeputy Commissioner Office, Chandigarh Road, Shahid Bhagat Singh Nagar

Tele: 01823 221301FAX: 01823 226426

Email: [email protected]

There are various e-governance initiatives

that the district is taking care of, apart from

the other developmental projects. The

following are a few listed from among them:

The main policy behind all the ongoing /

planned schemes above is to make

governance transparent and hence totally

accountable to the normal citizen. It is

intended that the citizen be made free from all

cumbersome procedures and red tapism and

he / she feel empowered through the use of

ICT. The ICT interventions have been utilized

in the projects with a view that the G2C, G2G,

G2E services should help the various

departments to stay connected to reduce file

work and instill more confidence in the

average government employee. The major

back end process change hence focuses on

paperless office and a quick delivery of

services

Award of AppreciationGwalior District, Government of Maharashtra

The purpose of all the egovernance projects

developed / implemented or supported by

district Gwalior, is to provide effective services

to common man. On the one hand, the district

has implemented highly sophisticated web

based solut ions l ike e-scholarship,

e-khanij, samadhan online etc. On the other

hand district administration Gwalior is trying to

provide services at remote, infrastructurally

backward rural areas. Janmitra Samadhan

Kendra is such an application, in which the

District administration provides services to

rural masses.Janmitra samadhan Kendra itself taking care

to deliver 72 services of 13 different

departments within time limit . Janmitra

Samadhan Kendra is a new imitative which

ensure ?Timely delivery of citizen services through

decentralized Janmitra Samadhan Kendra

Centers ?Ensure field level govt employees attend

their duties regularly ?Administration is using specially

customized Biometric attendance

monitoring system for this purpose.

?An online performance monitoring

modules is being used to monitor

performance of departments and field

level employee .

This mechanism of delivery of decentralized

services has greatly improved service

delivery to common man . Other applications

like PARAKH , NAZOOL NOC , Compturised

Khasra Khatoni etc are other e-governance

applications which is being used effectively in

the district .

The initiative was launched on 25th Sept. 2009

in the remote and backward block Barai of

district Gwalior with 12 Janmitra Kendras .

After huge success in this block the project

was scaled up to cover the whole rural

geographical area of the district. With 47

Janmitra Kendras close to 1 million rural

population of the district is benefited through

this project . The public response to the

Janmitra has been phenomenal & beyond all

expectations. Presently total number of 72

G2C services of 13 different departments are

being offered at these centers.

District

Category








AWA RDSE-GOVERNANCE

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Akash TriptahiCollectorCollectorate , Gorkhi Bada , Gwalior – 474001FAX no. 0751 2446200

Email: [email protected] [email protected]

AWA RDSE-GOVERNANCE

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PROJECT CATEGORY - G2CAWARD OF EXCELLENCE

MP Online – Government of Madhya Pradesh

MPOnline is an acronym for 'MP Online

Information for Citizen Empowerment', the

citizen services portal of Government of

Madhya Pradesh (GoMP). MPOnline Limited is

a Joint venture company that is mandated with

delivering G2C and B2C services to the

c o m m o n m a n v i a i t s p o r t a l

https://www.mponline.gov.in. MPOnline is

providing more than 130 G2C, G2B and G2G

services and has added 18 new customers in

FY 09-10. The number of successful

transactions has increased from 5.54 Lakhs in

2008-09 to 25.53 Lakhs in 2009-10 - an

increase of 500% in business. Currently,

MPOnline services are being delivered

through 2000+ kiosks and 4400+ Common

Service Centres (CSCs) established under

GoMP's eGovernance initiative. MPOnline has

presence in all 50 districts, over 300 tehsils

and 280+ blocks of MP. The initiative

generated employment for over 10,000

citizens and helped to build capacity and

motivated IT literacy in the citizens of Madhya

Pradesh.

The project is being implemented on a Public

Private Partnership mode adopting a Build-

Own-Operate (BOO) model with no upfront

financial burden on the State. As per the

Cabinet mandate given to MPOnline, all

revenue is to be earned via a User Pay Model in

which users pay for the services availed via

the MPOnline portal.

The kiosks and CSCs through which MPOnline

services are delivered are set up as

franchisees. All investment in personnel,

infrastructure and connectivity are borne by

the kiosk/ CSC owners.

The project rolled out as a State initiative has

spread well across the State and has become

an integral part of citizen-Government

interface.

Project

Category

Implementation DepartmentMPOnline

Contact Name Mr Satnam Sethi Chief Operating Officer2nd Floor, Nirupam Shopping Mall, Ahmedpur, Hoshangabad Road, Bhopal – 462026

Tele:0755-4019410 FAX no: 0755-4019000


Project

Category

PROJECT CATEGORY - G2CAward of Appreciation

CHOiCE Rollout, Government of Chattisgarh

C H O i C E stands for CHhattisgarh Online

information for Citizen Empowerment. The

CHhattisgarh Online information system for

Citizen Empowerment (CHOiCE) provides one

stop solution for anywhere-anytime based

citizen services of Government. CHOiCE

project has evolved on a Public Private

Community Partnership (PPCP) model with the

help of private persons appointed as CHOiCE

agents. It is deployed using Open Source

platform.CHOiCE Project provided all of the following

for the stake holders both citizens and the

Government:? Electronic citizen service interface across

State to deliver more than 130

e-governance services at cit izen

doorsteps. ? Provided a 'single window' experience for

residents, enabling them to avail most of

the Government services.

? Improved communication between

government administrators and citizens by

building an interactive Web portal to

disseminate information and submit

grievances.? Transparent, best-practice business

guidelines, ensuring staff and residents

track the progress of a payment or query,

enhance efficiency and productivity as a

result of automating manual processes.? Lowered the costs by adopting a

centralized architecture, enabling the

platform to be administered and

supported from one location.Currently all the services get delivered thru

common service centers, kiosks etc for 50% of

the urban population spread across six

districts. Considering the nature of Application

multiple levels of Security has been

incorporated in the system including biometric

authentication & digital certificate for digital

signature.








AWA RDSE-GOVERNANCE

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Implementation Department CHIPS Team of IT DepartmentSystem Integration, CMC Ltd

Contact NameVinod Gupta, IASCEO, CHiPSMantralaya, D.K.S. BhawanRaipur- 492 001Phone +771 4014158 Fax +771 4066133

email: [email protected]:www.chips.gov.in

PROJECT CATEGORY - G2GAWARD OF EXCELLENCE

Integrated Financial and Forestry Works Management System, Government of Madhya Pradesh

Forests are essential for survival and

sustenance of life. Madhya Pradesh (MP) has a

long history of scientific forest management.

The forest policy provides conceptual

guidelines for forestry work. MP has got the

maximum forest area in our country and is

very important from the Forest prospective.

The forest area of the State is 94689.38 sq. km

constituting 30.17% of the geographical area

of the State and 12.44% of the forest area of

the country which is maximum forest cover in

country.

For proper administration and management,

the state has 16 Forest Circles, 62 Territorial

Divisions, 129 Territorial Subdivisions, 362

Territorial Forest Ranges, 1,354 Sub ranges

and 7,056 Beats.

i-FFWMS is Unique project as it has been

designed & developed in such a manner so as

to exploit the capabilities of diverse

technologies like various ICT, MIS, Satellite

imagery, remote sensing & GIS. It

seamlessly integrates Budget Receipt,

Allocation, Expenditure, Revenue, Forestry

Works, GIS & Satellite imagery to view the

actual progress of works in real-time. The

project also facilitates transparency in the

progress of works by facilitating the change

detection on time line using satellite imagery.

It is a Role based, work-flow, User friendly,

strategic accounting cum information system

that considerably curtails the time spent in

manual preparation of accounts. . It has In-

built strict monitoring system at various levels.

The project facilitates the online creation and

dissemination of vouchers, receipts &

cashbooks. The automation of financial

accounting has lead to systematic, error free

and live maintenance of accounts of Range

and DFO offices, ease in preparation and

compilation of voluminous accounts and

related reports.

System automatically creates centralized

registers and databases of Stock, Works,

Assets etc. The software compels the DDOS

and Sub DDOs to adhere to the forest financial

rules thereby minimizing the audit objections

and the work-flow system has also enforced

accountability on all the users of the system,

as it is now very easy to track the pendency at

various levels.

Project

Category

AWA RDSE-GOVERNANCE

2009 - 10

Implementation DepartmentDepartment of Forests, Government of Madhya Pradesh

Contact NameAnil Oberoi, IFSAdditional Principal Chief Conservator of Forests Madhya Pradesh Forest Department, o/o PCCF (Wing - IT) Basment, Wing "D", Satpuda Bhawan, Bhopal. MP

Tel/Fax: 0755-2674302


AWA RDSE-GOVERNANCE

2009 - 10

Project

Category

PROJECT CATEGORY - G2BAWARD OF EXCELLENCEe-Tax Administration Program,

Government of Kerala

Commercial Taxes account for nearly 2/3rds of

the revenues in the state of Kerala. The e-Tax

A d m i n i s t r a t i o n p r o g r a m ha s b e e n

implemented with a view to move the entire

trader – department interface onto an

ePlatform to minimize corruption and build a

transparent and efficient system which

improves productivity.

Entire Department - trader interface is

computerized. Returns are filed, payments are

made, statutory forms are downloaded,

consignments are declared, invoices are

uploaded, and registrations are renewed on an

electronic platform. Services are available on

24/7 basis. Since all the data required for

scrutiny is available on the electronic

database, officials are able to undertake an

effective and thorough scrutiny within a

fraction of the time. The system has improved

efficiency for the traders as well as the

dealers and improved the productivity of the

employees. Currently all the transactions of all

the 1.6 lakh traders in Kerala are being

conducted on the e-platform. The application

software KVATIS developed and deployed by

the department facilitates tax administration

and is also accessed through the gateway

. As a measure of

using already created infrastructure Akshaya

centres is being used for delivering services.

More than 3000 computers in about 431

Commercial Tax Offices and Check Posts have

been interconnected through the Kerala State

Wide Area Network (KSWAN) to the system,

hosted at the State Data Center (SDC). Though

operational since end of 2007 a number of new

features / functionality got introduced during

the year 2009-10. The program and the e-Platform enabled right

implementation of G2B services

www.keralataxes.gov.in

Implementation Department Department of Commercial Taxes

Contact NameShri. Suman Billa IASCommissionerCommissionerate of Commercial TaxesPublic Office BuildingVikas Bhavan POTrivandrum – 695533Tel : 0471 - 2321252FAX no: 0471 - 2335427


http://www.keralataxes.gov.in

AWA RDSE-GOVERNANCE

2009 - 10

PROJECT CATEGORYJURY APPRECIATION AWARD

Development of Marine Geophysical Database - NCAOR, Ministry of Earth Sciences, GoI

National Centre for Antarctic and Ocean

Research(NCAOR), an autonomous body of the

Ministry of Earth Sciences (MoES) has, on

behalf of the Ministry undertaken a

comprehensive marine geophysical data

acquisition program comprising state-of-the-

art multi-channel seismic reflection,

refraction, gravity and magnetic profiling as a

part of a National Project. The information on

various facets, layers, depths of sea has been

crucial for variety of agencies. Such

information raw/ processed and interpreted

data is usually stored in various magnetic

media, which are susceptible to loss over time.

Mapping is also required for different

requirements by creation of marine geo-

physical database. For example this will help

the scientific community in seismic analysis

and exploration of natural resources.

NCAOR therefore initiated this state-of-the-

art data archival/ retrieval system. The

development of this system has enabled

NCAOR to share data online with certain

sections of the scientific community, and also

allow better data analysis and interpretation.

The database describes the content, format

and access methodology and the data will be

intimately linked with abundant metadata

describing the primary details in terms of

when and how the data was collected, the

nature of data collected, how the data was

processed, necessary supporting information

that went in to the processing etc.

With the introduction of the system access

time for data has got reduced drastically,

Visual representation of range of data

properties for MCS (Multi-Channel Seismic),

OBS, Magnetic, Bathymetry and Gravity on

Indian Ocean map with internationally

accepted colour codes is helping scientific

community in seismic analysis and exploration

of natural resources, Users now enter the

spatial values as search parameters to view

the search result in the form of text or on a

map.

Project

Category

Implementation DepartmentNCAOR, Ministry of Earth Sciences, GoI

Contact NameDr. S RajanNational Centre for Antarctic & Ocean Research(Ministry of Earth Sciences)Head land Sada, Vasco-da-Gama, Goa 403 804, India.

Tele: 0832-2525510Fax: 0832-2520877


AWA RDSE-GOVERNANCE

2009 - 10

Implementation DepartmentFood & Civil Supplies, Government of Uttar Pradesh.

Contact NameMr. Rajiv Aggarwal Food Commissioner's OfficeFood & Civil Supplies Implementation Department, 2nd Floor, Jawahar Bhawan, Ashok Marg. Tele0522-2286049FAX: 0522-2286045

Email: [email protected]

Special

Recognition

A significant part of the challenges in the PDS

system emanates from Bogus (ration cards

belonging to fictitious families) and Shadow

(genuine ration cards used by someone else)

ration cards in the system. If the bogus cards

can be substantially weeded out and a

mechanism put in place to positively confirm

and track the availability of essential

commodities for individual beneficiary off-

take on a monthly basis, the problems relating

to PDS leakages, Transparency and

Transportation would get resolved, as leakage

would become more difficult to hide.This initiative of the department focused on

improving the quality of the beneficiary

database and empowering the beneficiary

with information regarding availability

coupled with a computerized MIS system that

has effectively improved the PDS system.The Food & Civil Supplies Department, as part

of the Targeted Public Distribution System

(TPDS) operates through a network of 73,000

Fair Price Shops. IT-enabled services being provided by the

Food & Civil Supplies department of UP have

an impact on all three categories – G2C (BPL,

Antyodya, APL card holders, farmers), G2B

(Transport Contractors, Rice Millers, FPS

Owners etc.) & G2G (Administrators, District

Authorities, Govt. Officials). The initiatives

taken to date have brought in a paradigm

change in the functioning of the department.

ICT is being used to provide the following

services:

For ex. Under G2C Citizens and ration card

holders are provided correct and timely

information free-of-cost through sms alerts on

lifting of food grains, sugar, kerosene oil and

other essential commodities supplied through

the TPDS, They also get to know if their FPS

dealer has been suspended, and which FPS

dealer will distribute their rations.

Under G2B FPS dealers are no more at the

mercy of the officials as action by them has

been mandated to be brought online. Under

G2G the database of ration cards is being

used for linking with the ambitious UID

project, Other departments, such as Rural

Development, are using the exhaustive

database in their own schemes.

SPECIAL RECOGNITION AWARDIN PUBLIC DISTRIBUTION

Transparent Targeted Public Distribution System of Food& Civil Supplies Department – Government of Uttar Pradesh

AWA RDSE-GOVERNANCE

2009 - 10

Special

Recognition

HIMPOL (Computerization of Himachal

Pradesh Police) project provides facilities for

public like online payment of traffic challans,

online complaint/information to the Police

Stations, FIR, and registration of Foreigners

etc. Beside this, the Web Portal includes useful

information for public as well as for the

department like telephone directory of Police

officers, necessary guidelines and tips for

general public, tourists and foreigners, crime

trends, the information under RTI Act, list of

Most Wanted & Missing Persons, details of

various Community Policing Schemes

launched by HP Police.Police station being the basic unit of police

administration in a district all crime has to be

recorded at the police station and all

preventive, investigative and law and order

work is done from there. Today there are 114

Police Stations in the Himachal Pradesh.

Basically HIMPOL provides G2C Services: ?Online Complaints/Information/ FIR,

Online Traffic Challan System, Foreigner

Registration as well as G2G Services: ?Daily Station Diary of the Police Stations,

Registration of FIR, Investigation,

Prosecution, Integration with Transport

Department for Data of Vehicle

Registration. On the other hand Police

Department is using the system

effectively since most of the information

is available on line for all concerned

instantly. ?Also all departmental notifications,

orders etc. are online and available from

the HIMPOL portal.Integration with the

Transport Department for Data of Vehicle

Registration has helped effective

utilization of the system.

SPECIAL RECOGNITION AWARDIN LAW & JUDICIARY

HP Police, Government of Himachal Pradesh

Implementation DepartmentHimachal Pradesh Police

Contact Name:Dr. D.S. Manhas, IPSDirector General of PolicePolice headquarter, Nigam Vihar, Shimla-2Tele: 0177-2626938


AWA RDSE-GOVERNANCE

2009 - 10

Implementation DepartmentGujarat Pollution Control Board - GPCB

Contact NameShri. Hardik ShahMember SecretaryParyavaran Bhavan, Sector 10-A, Gandhinagar 382 010, Gujarat.FAX no. 079-23232152


Special

Recognition

Xtended Green Node- is an I.T solution of

GPCB as part of e-Governance initiative. XGN

is a web based application, hosted in a central

Server with delivery centres spread all over

the state. It has been implemented in all the 18

regional offices of the board an Head office in

Gandhinagar & also rolled out in 3 other states.

The system is being used by more than1900

users daily.

The initiative is helping stake holders in: ?Identical interpretation of the Pollution, ?Transparent & Speedy e-File Movement

from Field Offices to Head Office ?Maintaining of previous Visits / Samples

history for reviews & decisions, ?Increase Industry & hospitals-Base for

effective environment compliance, ?Maintaining comparative statements for

Industry Stacks/Waste water samples ?Ground, Surface Water/Ambient Air CPCB

Sampling Points over a period of time

enabling effective enforcement of pollution

control measures, ?Timely alerts for Renewals/Expiry of CCAs

& Payment Dues & returns to industries, ?Effective monitoring of Waste-Water,

Hazardous, Bio-medical waste generation,

its treatment and eventual disposal, ?Reducing time-gap between raising of

queries & their replies & a effective ?Online interaction between PCB staff,

industries through e-TALK, SMS,

e-messaging, ?Online Application for NOC,Consents &

Authorizations for Industries & Hospitals

right from their factory premises, ?Uploading the physical file in form of PDFs

files for 34 type of documents from their

Logins, ?Scrutiny of the applications, ?E-Communication between stake holders

towards faster compliances of queries

thru e-Talking, e-Messaging & SMS,

Speedier conveyance of Decisions to end-

users etc

Some of other purposes the system is being

used Bulk SMS to a group of end users in case

of disasters, Monitoring of Public Complaints,

SMS to the citizen on the action taken against

Ind/Hospital

The 183 Local Bodies are the core of the MSW

Module as far as monitoring of Municipal Solid

Waste is concerned.

SPECIAL RECOGNITION AWARDIN Environment

Gujarat Pollution Control Board - Government of Gujarat

AWA RDSE-GOVERNANCE

2009 - 10

Council of Scientific & Industrial Research

(CSIR) has taken the initiative for the

organizational level transformation in which

most of the document based work is being

converted into electronic workflow with

minimal involvement of physical document

movement.

?Government to Citizen (G2C) which are

part of the transformation include:

handling of RTI queries leading to efficient

service delivery, Web Portal services on

“CSIR-800”, a project for rural

technologies benefitting the common man,

Online nomination, review and selection of

Awardees for Shanthi Swarup Bhatnagar

Aw a r d , Yo u n g S c i e n c e Aw a r d ,

GNRamanchandran Award, etc. ?Government to Business (G2B) currently

being provided include: Technology

Showcase provided electronically for

users like industries and entrepreneurs,

handling of technology queries are being

handled electronically

?The other Government to Government

(G2G) and G2E services include: ?Online processing of queries

from Ministers?Parliamentarians and other VIP

references, ?handling of Parl iamentary

Questions through electronic

work flow solution encompassing

37 labs located all across the

country, ?employee self services like GPF

a d v a n c e s , c l a i m s , l e a v e

applications, etc, ?Grievance redressal system

through online interactions, ?Inter office communications

through Intranet Portal, Video

Conference, webinar and ?e - L e a r n i n g m o d u l e s f o r

competency building. ?The deployed application evolved

CSIR in to an i n tegra ted

enterprise in terms of the

transaction processing.

Special

Recognition

Contact NameDr. K. Jayakumar, IAS2 Rafi Marg, Anusandhan Bhavan, New Delhi 110001Tele: 011 23716582


SPECIAL RECOGNITION AWARD IN Research

Council of Scientific and Industrial Research,

Government of India

AWA RDSE-GOVERNANCE

2009 - 10

Previous Year

Winners2009-10 Winners


TO ECI YS OR

FE

T IU NDP

M IA

OC

ESTD.1985

S I G G o v


eGovernance

eBest e-Governed State

Chhattisgarh

Progressive e-Governance

States (Joint Winners) Madhya

Pradesh & Kerala

Best e-Governed Department(Joint Winners)

Motor Vehicle Department (Kerala),

Food Civil Supplies and Consumer

Protection (Chhattisgarh) & Board of

Revenue(UP)

2007-08 Winners

Best e-DISTRICT in Computerization Winner :

Palakkad(Kerala);Runner-up: Hardoi (UP)

Best e-Governed ProjectsSpecial Jury Award

(Outstanding National

Effort)Emergency Management and

Research Institute (EMRI)

Best e-Governed StateMadhya Pradesh

Award of Excellence Department

Education Department, MP

&Finance Department, Gujarat

Appreciation Award

Directorate of Accounts, Goa

Award of Excellence

District Jalgaon, Maharashtra

Special Recognition Award

Sagar, Madhyapradesh

Special Recognition AwardJunagadh, Gujarat

Appreciation Award

Kannur, Kerala

Appreciation Award

Jodhpur, Rajasthan

Project Category Award of Excellence - G2C

Aarogyasri Health Insurance Scheme &

hs CAPNIC : Higher Secondary Centralized

Allotment Processing, Kerala

Award of Excellence - G2E

TWADNEST, Tamilnadu&

HRMS, Karnataka

Award of Excellence - G2Be-Procurement, Karnataka

&

e-Krishi, KeralaAward of Excellence - G2G

Sulekha, Kerala&

GIS, Chattisgarh

Award of Excellence - G2G &G2CCIC Online, Delhi

&

Prisons Management System, Goa&

ICT in Judiciary, Gujarat

Special Jury AwardINCOIS

Special Recognition Energy Billing System, Tripura

Information Security Management System,

Gujarat

Energy Billing System, Tripura

e

AWARDS2009 - 10

E-GOVERNANCE

2009 - 10 Winners

STATE CATEGORY

DEPARTMENT CATEGORY

DISTRICT CATEGORY

Award of ExcellenceState of Gujarat

Award of Excellence Directorate of Settlement and Land

Records, Government of Goa

Special Jury AwardDepartment of Prisons

Government of Goa

Award of AppreciationDepartment of Sales Tax,

Government of Maharashtra

Directorate of AccountsGovernment of Goa

Award of Excellence Joint Winners

Shahid Bhagat Singh Nagar District,Government of Punjab

&Jhansi District,

Government of Uttar Pradesh

Award of Appreciation Gwalior District

Government of Madhya Pradesh

PROJECT CATEGORY - G2C

PROJECT CATEGORY - G2G

Award of ExcellenceMP Online,

Government of Madhya Pradesh

Award of Appreciation CHOiCE Rollout,

Government of Chhattisgarh

Award of ExcellenceIntegrated Financial and Forestry Works

Management System, Government of Madhya Pradesh

Jury Appreciation AwardNCAOR, Ministry of Earth Sciences,

Government of India

Award of Excellencee-Tax Administration Program,

Government of Kerala

Public DistributionDepartment of Food & Civil Supplies,

Government of Uttar Pradesh

Law & JudiciaryHP Police,

Government of Himachal Pradesh

EnvironmentGujarat Pollution Control Board,

Government of Gujarat

ResearchCouncil of Scientific and Industrial

Research (CSIR), Government of India

PROJECT CATEGORY - G2B

SPECIAL RECOGNITION AWARDS IN SPECIFIC AREAS

www.csinihilent-egovernanceawards.org

Presented by

S I G G o v


eGovernance

eComputer Society of India

TO ECI YS OR

FE

T IU NDP

M IA

OC

ESTD.1985

E-GOVERNANCE AWARDS 2009 - 10 CSI-Nihilent e-Governance

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Transcript of E-GOVERNANCE AWARDS 2009 - 10 CSI-Nihilent e-Governance