e-Billing in DHL
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Transcript of e-Billing in DHL
e-Billing in DHL
Amsterdam, 10th May 2011
SSOW
e-Billing in DHL | Amsterdam |10th May 2011 Page 2OTC E++ Deployment Project Introduction v0.1.ppt
Agenda
e-Billing in DHL – Background and Solution Overview
Current Status
Challenges
Going Forward - Building on the Basics
Going Forward – Dynamic Dashboard
Outlook and Strategy
e-Billing in DHL | Amsterdam |10th May 2011 Page 3OTC E++ Deployment Project Introduction v0.1.ppt
Problem:
• Customers are increasingly demanding to trade electronically
• Multiple legal and operational entities in each country = multiple billing systems
• Customers receive many invoices from DHL, containing different information, in many formats
• Currently invoices are still delivered by post, in paper format = costs and delays
Opportunity• The EU e-Invoicing Directive (‘Directive 2001/115/EC amending Directive
77/388/EEC with a view to simplifying, modernising and harmonising the conditions laid down for invoicing in respect of value added tax’)
• Member States must accept invoices in electronic form
The project increased the functionality and usage of existing architecture to form a foundation to support all existing, and anticipated future, e-billing requirements
Background
e-Billing in DHL | Amsterdam |10th May 2011 Page 4OTC E++ Deployment Project Introduction v0.1.ppt
One gateway, multiple outputs - will address the different needs of different customers :
Buyer Co. Profile
Large Businesses
Mid-Size Businesses
Small Businesses
E-Billing Solution
Web / E-Mail
(Biller Direct Model)
No of Customers
Transactions
Per Invoice
EDIHigh
Low
Low
High
Dual e-Billing Solutions
e-Billing in DHL | Amsterdam |10th May 2011 Page 5OTC E++ Deployment Project Introduction v0.1.ppt
CustomerBilling
Extracts
GatewayConsolidation
Standardization
Enrichment
EDIMessage
AccountisWeb/Email
StandardEDI
CustomEDI
EDI Stream
E-Billing Solution
Legend
Solution Overview
Other
Agents
e-Billing in DHL | Amsterdam |10th May 2011 Page 6OTC E++ Deployment Project Introduction v0.1.ppt
Marketing Banner
Hyperlink to website
PDF Invoice Attached
Invoice Email – PDF Attachment
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Multiple download options
Invoice Data Download
e-Billing in DHL | Amsterdam |10th May 2011 Page 8OTC E++ Deployment Project Introduction v0.1.ppt
Registering Queries
e-Billing in DHL | Amsterdam |10th May 2011 Page 9OTC E++ Deployment Project Introduction v0.1.ppt
3949665263
Active Reference
Click through to AWB Images
Backup Paperwork – Request Airwaybill
e-Billing in DHL | Amsterdam |10th May 2011 Page 10OTC E++ Deployment Project Introduction v0.1.ppt
3949665263
Backup Paperwork – Provide Airwaybill Image
e-Billing in DHL | Amsterdam |10th May 2011 Page 11OTC E++ Deployment Project Introduction v0.1.ppt
Enhanced Search and Download
e-Billing in DHL | Amsterdam |10th May 2011 Page 12OTC E++ Deployment Project Introduction v0.1.ppt
Cost Saving• Reduce the number of paper invoices Paper, post, printing• Reduce contact centre queries: copy invoice Call handling• Click through to shipment (track and trace) details Reduced calls / queries• Click through for backup documentation (AWB images) Reduced calls / queries
DSO Reduction• Faster, more accurate, delivery of invoices• ‘Proof’ of invoice delivery• Online payment methods *
Ease of use• Additional channel for marketing Brand reinforcement • Complete set output channels to reach all customers Email, WEB, EDI, Print• Online dispute initiation functionality (by email) Ease of use
* Potential future releases
Benefits: For the Biller
e-Billing in DHL | Amsterdam |10th May 2011 Page 13OTC E++ Deployment Project Introduction v0.1.ppt
Cost Saving
• No Internal Logistic Costs
• Mail Room Receipt and Scanning cost
• Internal Distribution cost from (central) mailroom to user workstation
• No manual Invoice data input necessary at the workstation
• No archiving costs
Improved AP Processing Quality
• No input errors possible
• 24 / 7 transparency on DHL Invoices
Supports Customer Values
• Paperless, Environmentally friendly Process
Benefits: For the Customer
e-Billing in DHL | Amsterdam |10th May 2011 Page 14OTC E++ Deployment Project Introduction v0.1.ppt
Live with Customers
Implementation Phase
2011
Legend :
Status - Deployment
BE
CH
SI
PT
ES
FR
IE
NOSE
PL
EE
LV
LT
FI
AT
CZ
SK
HU
IT
IS
NL
DK
GB
DE
RO
BG
GR
e-Billing in DHL | Amsterdam |10th May 2011 Page 15OTC E++ Deployment Project Introduction v0.1.ppt
Status - Conversion
151,449# of e-invoices
50 %
34.3
Target %
E-invoices VS all invoices %
Number of trees sparedThis month : 104YTD : 276In 2010: 790
Prev. years : 576
2010/2011 Conversion Rate
92,863 96,377 97,054109,340
129,364 127,657 123,349129,245
151,449
89,98282,157
87,729
26.0%29.6%
26.3% 24.2% 26.5% 25.9% 27.6% 30.3% 28.8%32.3% 32.5% 34.3%
0
20,000
40,000
60,000
80,000
100,000
120,000
140,000
160,000
Apr-10 May-10 Jun-10 Jul-10 Aug-10 Sep-10 Oct-10 Nov-10 Dec-10 Jan-11 Feb-11 Mar-11
Month
Num
ber o
f e-in
voic
es
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Con
vers
ion
Rat
e
Number of e-invoices Conversion rate
e-Billing in DHL | Amsterdam |10th May 2011 Page 16OTC E++ Deployment Project Introduction v0.1.ppt
Challenges
Gaining Commitment
• From Internal Customers
• From External Customers
Why ?
• Confusion about legality
• Uncertainty about benefit realisation
• Complexity of current landscape
e-Billing in DHL | Amsterdam |10th May 2011 Page 17OTC E++ Deployment Project Introduction v0.1.ppt
Challenges - Legislation
Gaining Commitment
• From Internal Customers
• From External Customers
Why ?
• Confusion about legality
• Uncertainty about benefit realisation
• Complexity of current landscape
e-Billing in DHL | Amsterdam |10th May 2011 Page 18OTC E++ Deployment Project Introduction v0.1.ppt
A T
B E
B G
C Y
C Z
D K
E E
F I
F R
D E
E L
H U
I E
I T
L V
L T
L U
M T
N L
P L
P T
R O
S K
S I
E S
S E
U K
C H
N O
1
2A
2B
3
“If electronic invoicing were accepted in the same way that paper invoices are … companies could save around 18 thousand million Euros during the invoicing of approximately 40 thousand million bills…” Dr Edmund Stoiber
EU Directive 2006/112/EC - Resolution in 2012 ?
80% culture ?
Certainly hope so !
Current VAT rules on electronic invoicing
e-Billing in DHL | Amsterdam |10th May 2011 Page 19OTC E++ Deployment Project Introduction v0.1.ppt
Challenges – Benefit Realisation
Gaining Commitment
• From Internal Customers
• From External Customers
Why ?
• Confusion about legality
• Uncertainty about benefit realisation
• Complexity of current landscape
e-Billing in DHL | Amsterdam |10th May 2011 Page 20OTC E++ Deployment Project Introduction v0.1.ppt
Challenges – Benefit Realisation
Cost Saving
Reduce the number of paper invoices Paper, post , printing
Downward pressure on paper invoice costs – reducing benefits:
Outsourcing
Duplex Printing
Collective bargaining
How much does a paper invoice cost ?
€0.37, €0.45, €1.00, €1.50,… ?
Depends on the size of the invoice…..
e-Billing in DHL | Amsterdam |10th May 2011 Page 21OTC E++ Deployment Project Introduction v0.1.ppt
Challenges – Benefit Realisation – Size of an Invoice
e-Billing in DHL | Amsterdam |10th May 2011 Page 22OTC E++ Deployment Project Introduction v0.1.ppt
Challenges – Benefit Realisation – Size of an Invoice
e-Billing in DHL | Amsterdam |10th May 2011 Page 23OTC E++ Deployment Project Introduction v0.1.ppt
Challenges – Benefit Realisation
Cost Saving
Reduce contact centre queries
Click through for backup documentation
DSO Reduction
Faster, more accurate delivery of invoices
Online dispute initiation
e-Billing in DHL | Amsterdam |10th May 2011 Page 24OTC E++ Deployment Project Introduction v0.1.ppt
Challenges – Benefit Realisation
Cost Saving
Reduce contact centre queries
Click through for backup documentation
DSO Reduction
Faster, more accurate delivery of invoices
Online dispute initiation
Measuring (and claiming) the benefits, is the challenge
e-Billing in DHL | Amsterdam |10th May 2011 Page 25OTC E++ Deployment Project Introduction v0.1.ppt
Going Forward - Building on the basics
Step 1 – replace paper invoice with electronic invoice and provide electronic data
e-Billing in DHL | Amsterdam |10th May 2011 Page 26OTC E++ Deployment Project Introduction v0.1.ppt
Going Forward - Building on the basics
Step 1 – replace paper invoice with electronic invoice and provide electronic data
And then build….gradually…
Enable customers to log queries
Enable customers to access backup documentation
e-Billing in DHL | Amsterdam |10th May 2011 Page 27OTC E++ Deployment Project Introduction v0.1.ppt
Going Forward - Building on the basics
Step 1 – replace paper invoice with electronic invoice and provide electronic data
And then build….gradually…
Enable customers to log queries
Enable customers to access backup documentation
And next
Reporting and analysis
Invoice + - enriching the invoice with additional information
Invoice push - moving towards an automated solution, replacing EDI
Weekly billing
Payments !!!
.....
e-Billing in DHL | Amsterdam |10th May 2011 Page 28OTC E++ Deployment Project Introduction v0.1.ppt
Going Forward – Dynamic Dashboard
e-Billing in DHL | Amsterdam |10th May 2011 Page 29OTC E++ Deployment Project Introduction v0.1.ppt
Going Forward – Dynamic Dashboard
e-Billing in DHL | Amsterdam |10th May 2011 Page 30OTC E++ Deployment Project Introduction v0.1.ppt
Going Forward – Dynamic Dashboard
e-Billing in DHL | Amsterdam |10th May 2011 Page 31OTC E++ Deployment Project Introduction v0.1.ppt
Outlook and Strategy
Source: Economist
Serves up 2,000,000,000 videos per day !
Twitterers Tweet 750 times per second
People post 2.5 billion photo’s on Facebook every month
Since 2000, 72 American newspapers have folded
Circulation has fallen by a quarter since 2007
95% of all music downloads are illegal
Internet Traffic is Growing by 40% per annum
e-Billing in DHL | Amsterdam |10th May 2011 Page 32OTC E++ Deployment Project Introduction v0.1.ppt
Outlook and Strategy
Henry Ford was fond of saying that if he had listened to his customers,
he would have produced a better horse and buggy !
Why buy newspapers - when you can get up to the minute news on the web ?
Why buy the latest CD - when you can watch it on YouTube for free ?
Why send paper invoices…….???
Why do your own admin….. ???
Why do your own support…. ???
e-Billing in DHL | Amsterdam |10th May 2011 Page 33OTC E++ Deployment Project Introduction v0.1.ppt
Outlook and Strategy
e-Billing target ??
90% of shipment data is received via e-Com / EDI !!
Objectives
e-Billing / Billing as part of the overall value chain
e-Billing as part of the e-Com strategy
e-Com is not a project or program that supplements your strategy – it is a strategy in it’s own right …
e-Billing in DHL | Amsterdam |10th May 2011 Page 34OTC E++ Deployment Project Introduction v0.1.ppt
Existing Markets / Existing Products
Penetration
Existing Markets / New Products
e-payments, e-dunning, more documents, more analysis tools…
New Markets / Existing Products
Geography, Divisions,…
Innovation
Data mining, e-marketing, dynamic discounting…
Full integration into DHL process
Customer self- service online
Outlook and Strategy
e-Billing in DHL | Amsterdam |10th May 2011 Page 35OTC E++ Deployment Project Introduction v0.1.ppt
The future is bright….
…the future is yellow…
…The future is ‘e’ !!!!
Outlook and Strategy