DWP - Web view13/11/2014 · DWP Benefit Directorate ... 796527 ESA Julia Henderson 01642...

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DWP

Escalation

Points

Updated by Siobhan Lowe on 13.11.14

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Memorandum of Understanding

These escalation points provided by DWP Benefit Delivery Operations are to be used by Stakeholders in exceptional circumstances where urgent resolution is required.

Escalation points are for the sole use of Stakeholders only and under no circumstances should they be shared any further, especially not to claimants.

DWP will review these escalation points quarterly and will provide an updated version.

Graham DumbellDWP Benefit Directorate Operations


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Contents

LHC Page 4

Northern Page 8

Wales & Southern Page 12

North West Page 14

Central England Page 16

Labour Market Decision Making Page 19

Social Fund Group Page 20


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London & Home Counties

Basildon BC

WCA Changes Peter Morgan 01268 633036

ESA New Claims, Tia Read 01268 633238

ESA Maintenance Trish Crudgington 01268 635751

IS New Claims Margaret Devine 02871 851895

IS Maintenance Ann Kearney 02871 851553

JSA Maintenance Jan Wilson 01268 633154

JSA New Claims Jenny Omer 01268 633432

JSA & ESA Decision Making

Gary Watts 01268 633361

ESA WCA Decision Making

Carole Proctor 01268 633353

ESA WCA Decision Pam Saunders 01268 633184


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Making

Bereavement Benefit Maintenance

Cath Kirkpatrick 01304 868 009

Bereavement Benefit New Claims

Susan Lawrence 01304 868 101

Maternity Allowance Sarah W Jones 01978 714623

Maternity Allowance Tracey Williams 01978 714623

Industrial Injuries Disablement Benefit

Kay Baker 01229 842805

Customer Services Team manager

Sean Sizer 01268 633061

Accuracy & Governance, Debt, & Fario Manager, Third Party Deductions & Mortgages

Tina Hill 01268 633093

Belfast BC

JSA Claims West London & South London (Mitcham, Sutton & Thornton Heath)

Kate McCollum 02890 041382

JSA Claims North London & South London (Bexley, Eltham, Forest Hill, Lewisham & Woolwich)

Allison Quigley 02871 851891

JSA Changes West London & South London (Mitcham, Sutton & Thornton Heath)

Gerry Shields 02890 041179

JSA Changes North London & South London (Forest Hill & Lewisham)

Elaine Gamble

(Glasgow)

0141 240 5484


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JSA Changes South London (Bexley, Eltham & Woolwich)

Tunde Adelakun

(Stratford)

020 8209 5397

ESA Claims & Decision Making

Joan Fitzpatrick 02890 888762

ESA Changes Rosheen McCrory 02890 041493

ESA WCA & Telephony Janet Maguire 02890 888758

IB Changes Diane Dawe

(St Helens)

01744 698284

IBR Sinead McNeill 02890 041429

IS Claims North, South, West London & Basildon – East Anglia

Viola McGee 02871 851857

IS Changes North, South, West London & Basildon – East Anglia

Brian Allen 02871 851928

ESA/IBR/IS/JSA Appeals

Catherine Topping 02890 041410

Canterbury BC

IS New Claims (Kent / Berkshire)

Julie Stokes 01227 591201

IS Change of Circs (Kent / Berkshire)

Gemma Lyons 01227 596848

ESA New Claims Claire NeameLiz Nicholson

01227 59112401227 591117

ESA Changes Sarah FullbrookSharon JonesHolly Kirwan-Newman

01227 59656401227 59638001227 596302

WCA (Kent/Berkshire) Lise Hoyle Emma West

0127 59630001227 596717

JSA New Claims (Kent / Berkshire)

Wayne MarshTony Lee

01227 59655901227 596539

JSA Change Of Circs (Kent / Berkshire)

Michele MooreChris Fullbrook

0227 59652501227 596521

Mortgages Jane Emery 01227 596833


7

Third Party Deductions Jane Emery 01227 596833

IS/JSA Appeals Julie Rains 01227 596842ESA/IB/IBR Appeals Lise Hoyle 01227 596764

Hackney BC

JSA Tyson Campbell 02085114017

ESA Sharon Hercules 02085114286

DMA Rose Fergus 02085114013

Stratford BC


Paula Bamford 020 8209 5238

ESA Appeals, ESA/IB Appeals

Maggie O’Brien 020 8209 5375

Income Support Change Of Circumstances

Cynthia Babb 020 8209 5336

Income Support New Claims

Jeanette Mundy 020 8209 5471

Third Party Deductions Farangis Hekmat 020 8209 5288

JSA New Claims for North and South London

Paula Florence 020 8209 5501

JSA Maintenance, Change Of Circs

Tunde Adelakun 020 8209 5397

ESA WCA Mala Ramen 020 8209 5276

ESA New Claims Doulla Markou 020 8209 5008

ESA Maintenance and Mortgages

Moses Adetunji 020 8209 5200

JSA Telephony Call Back Team

Mohammed Abdul-Muttakabbir

020 8209 5519

ESA Telephony Call Back Team

Lorna Carlow 020 8209 5020

Watford BC

JSA New Claims, Mortgages & Third Party

Hash Nathwani 01923 208269


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Deductions

JSA Maintenance Garry Butler 01923 204784

Income Support Tina Murphy 01923 208202

Business Support, IS & JSA Decision Making

Ian Roffe 01923 204771

ESA New Claims Basildon 01268 635766

ESA Changes/Telephony

Basildon 01268 63379101268 633775

ESA Mortgages & Third Party Deductions

Karla Thomas 01268 633454

ESA WCA Appeals Kwesi Sakyi-Prah 0208 734 1478


Carole ProctorPam Saunders

01268 63335301268 633184

Bereavement Benefit (Claims)

Sue Lawrence 01304 868101

Bereavement Benefit (Changes)

Cath Kirkpatrick 01304 868009

Northern

Sunderland

ESA New Claims Donna Hunter 01915546688

ESA Claims Maintenance

Donna Hunter 01915546688

ESA WCA Karen Sopp 01915546719

JSA New Claims Denise Nicholson 0191 554 6640

JSA Claims Maintenance

Sharon Grant 0191 554 6396

Mortgages Derek Ellison 0191 5546863

Newcastle

JSA New Claims Roy Baldwin 0191 203 8313


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JSA Claims Maintenance

Jane White 0191 203 8332

ESA Glennis Robinson 0191 203 8658

ESA WCA Michelle Laidler 0191 203 8659

Stockton

Income Support Elizabeth Gray 01642 795900

Jobseekers Allowance Owen Duffy 01642 796527

ESA Julia Henderson 01642 795898

Decision Making Karen Hibbert 01642 795603

Mortgages & Third Party Deductions

Gail Stansbury 01642 796530

Doncaster

Mortgages & Third Party Payments

Jackie Pell 01302 504577

Income Support New Claims

Ann Marie Mills 01302 503756

Income Support Changes

Sharon Brown 01302 504530

Barnsley

All ESA Decisions Manager

Janet Parnaby 01226 705319

Third Party Deductions Diane Roper 01226 777256

Mortgages Diane Roper 01226 777256

ESA Claims Maintenance

Joanna Stevens 01226 705323

ESA New Claims and Telephony Manager

Helen Gommersall 01226 777289

Industrial Injuries Disablement Benefit

Bev Irvin 01226 262118

Hull

Third Party Deductions & Mortgages

Fiona Fisher - TPD

Beth Shaw- ESA Mortgages

01482 756112

01482 756416


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Sophie Nutbrown – JSA Mortgages

01482 756042

JSA New Claims Manager

Lisa Cooper 01482 756047

JSA Changes Manager Sophie Nutbrown 01482 756042

Decision Making Phil Freeston 01482 756020


Dave Akester

Fiona Fisher

01482 756112

01482 756112

ESA Decision Making Beth Shaw 01482 756416

Bradford

ESA Decision Making Elaine Murphy 01274 336487

Aberdeen

ESA Roz Clunie 01224 618142

IB Reassessment James Stephen 01224 618104

JSA Debbie England 01224 618155

Bathgate

ESA Claims Margaret Ann Colguhoun

01506 658011

ESA Maintenance Avril Sinton 01506 772015

JSA Claims Maureen O’Hare 01506 772094

JSA Maintenance Barbara Anderson 01506 772093

Mortgages & Third Party Deductions

Kirstie Swan 01506 772162

Clydebank

JSA Claire Pollock 0141 951 3595

ESA Clare Hannah 0141 951 3167

ESA WCA & DM Angela Forrester 0141 951 6332

IS & IB Morag Craigie 0141 951 3124


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Glasgow

ESA New Claims - London & Scotland, 3rd Party Deductions

Sharon Collins 0141 207 0545

ESA Changes - London David Gibson 0141 207 0969

ESA Changes – Scotland

Thomas Gordon 0141 354 8670

ESA Decision Making Margaret Gillespie 0141 240 5399

ESA WCA London Bill Murphy 0141 338 5188

Decision Making & WCA Scotland

Anne Lees 0141 207 0526

IBR – London Catherine Carson 0141 207 0024

IS New Claims, IS Decision Making, Third Party Deductions & Mortgages - London & Scotland, Greenock, Barnsley & Carlisle

Irene Duff 0141 354 8659

IS Changes & Decision Making & Third Party Deductions - London & Scotland

Elaine Smith 0141 338 5026

JSA Decision Making and STBA

Myra Mack 0141 338 4136

JSA Changes London & Third Party Deductions

London & Scotland

Fred Musleh 0141 207 0017

JSA New Claims – Ian Stewart 0141 354 8768

Greenock

ESA Claims Mary Delussey 01475 491131

ESA Maintenance Carol Atkinson 01475 491098

ESA Telephony Linda Gilliland 01475 499564

WCA Brian McCloy 01475 881679

JSA Telephony Ellen Glass 01475 883474

Mortgages/Third Party Lynn Kelly 01475 881525


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JSA New Claims Jane Weston 01475 881531

JSA Maintenance Gill Stoddart 01475 883475

Wales & Southern

Caerphilly BC

All benefits Jeff Cope

Katie Clemo

02920 518070

02920 518070

Gloucester BC

All benefits Stephanie Cole

Matt Birch

01452 366045

01452 366033

Merthyr BC

All benefits Darren Lozano

Geraint Evans

01685 301087

01685 301001


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Llanelli BC

All benefits Gareth Jones

Darren Lozano

01554 871249

01685 301087

Wrexham BC

All benefits Neil Nicholson

Gareth Wright

01978 316514

01978 316565

Chippenham

All benefits Denise Mills

Jill Tiley

01249 428056

01249 428018

Cosham

All benefits Debbie Houghton

Emma Patterson

023 92308181

023 92308035

St Austell

JSA / ESA Jan Greaves

Pete Batten

01726 293304

01726 293285

Worthing

All benefits Nicki Dadswell

Jason Wood

01903 286188

01903 286157


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North West

Birkenhead BC

ESA New Claims Lorraine Greene 0151 649 2809ESA Changes Andrea Darsey 0151 649 1128ESA WCA Sharon Tootell 0151 649 4384JSA New claims Jon Collins 0151 649 1016JSA Changes Caroline Day 0151 649 1315

Burnley BC

ESA Helen Warren 01282 473207

IB Reassessment Steven Broderick 01282 473467

IS Carole Hemingway 01282 473 278

Hyde BC


15

IB Reassessment Jane Dineen 0161 253 8331

IS Diane Jeynes 0161 255 5803

JSA Caroline Wilmot 01612 528 440

Oldham BC

ESA David Foster 0161 912 8153

IS Gary Poole 0161 912 6828

JSA Changes Barry Piggott 0161 912 8065

JSA Claims Ian Newton 0161 9128214

Preston BC

ESA Chris Gore 01772 841023

JSA Vicki Jackson 01772 841419

ESA WCA Decision Makers Team A-K

Elizabeth Blakey 01772 841104

ESA WCA Decision Makers Team L-Z

Sharon Holmes 01772 841243

St Helens BC

IS Dave Denning 01744 698091

IB Diane Dawe 01744 698 184


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Central England

Bury St Edmunds BC

ESA Michelle Nummelin 01284 773112

Handsworth BC

IS Elaine Brown 0121 507 8189

ESA & WCA Ian Reading 0121 507 8239

Mortgages Elaine Brown 0121 507 8189

Third Party Deductions Elaine Brown 0121 507 8189

Decision Making Ian Reading 0121 507 8239

Hanley BC

ESA IBR and WCA DM’s Mandy Basford 01782 223902


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ESA New Claims (including Decision Making)

Jane Salt 01782 291301

ESA Changes Faye Chatterley 01782 224751

ESA Work Capability Assessments Sheila Tuck 01782 224521

IB/IS Reassessment Sheila Tuck 01782 224521

Nottingham BC

JSA New Claims Wendy Wilkinson 0115 941 6857

JSA Changes John Lilley 0115 941 6670

Income Support, Mortgages & Third Party Payments all benefits/ICO & Finance

Alison Buxton 0115 850 5050

Peterborough BC

ESA Maintenance Christine Ashby 01733 421939 ESA New Claims Chris Skinner 01733 296434IS Maintenance Sue Pitman 01733 421951IS New Claims Louise Cosham 01733 296411Incapacity Benefit Enquiries (Chesterfield) Susan Long 01246 553 175

Wellingborough BC

ESA New Claims Dave Egan 01933 332492

ESA Maintenance Tamsin Briddon 01933 332542ESA Work Capability Assessments

Suzanne Williams 01933 221325

IB/IS Reassessment Caroline Heldt 01933 220420

IB/IS Reassessment Paul Hegarty 01933 221240

Mortgages / Third Party Deductions

Julie Axtell 01933 221206

FARIO Team Julie Heaton 01933 220190

Walsall


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JSA New Claims Sam Cole 01922 852039

JSA Maintenance Steve Davis 01922 852134Mortgages / Income Support Changes

Angela Cox 01922 852226

Third Party Deductions Deb Bevan 01922 852195

Wolverhampton

JSA NC A-K Charlotte Richards 01902 702742

JSA NC A-K Rick Davies Morgan 01902 706225

JSA Changes Andy Taylor 01902 702757

IS Changes Julie Boffey 01902 702600

ESA New Claims Eleanor Haddon 01902 363270

ESA Changes Tracey Gamston 01902 363312

IBR Cath Prince 01902 363250

Third Party deductions & Housing Costs Pete Carter 01902 702 779

Worcester

ESA New Claims Julie Mathews 01905 720521

ESA Maintenance Lisa Page 01905 871504

ESA Work Capability Assessments

Gina Scott 01905 871480

I S New Claims Jason Lojko 01905 720393

IS Changes Denise Spittle 01905 720392

Mortgages / Third Party Deductions

Mel Bufton 01905 871517


19

Labour Market Decision Making

North West

Stockport Jan Edge

Liam Caulfield

0161 972 1015

0161 257 1044

Birkenhead Maureen Rogan

Jane Metcalfe-Brown

0151 394 1361

0151 649 5289

Hanley Darren Condliffe

Neil Lockett

01782 216679

01782 216680

Wales & Southern

Plymouth Claire Holland 01752 618176

Merthyr Kath Ekinci 01685 301233

Scotland & North East


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Glasgow Siobhan Toner 0141 338 4905

Doncaster Jan Whaley

Steve Huggins

01302 503 763

01302 504 531

Sunderland Michael Hutchinson 0191 568 3547

London

Hackney Pearl Legister 020 8511 4081

Watford Bruce McLean 01923 204778

Central

Annesley Tracy Dixon 01623 689252

Telford Di Robottom 01952 731732

Walsall Lawrece Bakewell 01922 852197

Wellingborough Path Bhatt 01933 221284

Social Fund Group

Balham BC

Funeral Payment processing

David Ajao 020 847 51083

Funeral Payment Dispute Resolution

Sìne Green 020 847 51036

Barnsley

IIDB- Claims and Maintenance

Maria Williams 01226 777205

Barrow in Furnace

IIDB- Terminal and Fast Track claims and Disputes

Kay Baker 01229 842805


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Birmingham Fiveways (previously Perry Barr)

SF- Budgeting Loans Sat Minhas 0121 3324007

Chesterfield

SF- Budgeting Loans Alan Helps 01246 553261

Dover

Bereavement Benefit- New Claims

Cath Kirkpatrick 01304 868009

Bereavement Benefit- Maintenance

Mary Harris 01304 868101

Milton Keynes

SF Debt Agenda Bev Taylor 01908 541701

Wembley BC

Budgeting Loans Gaynor Osborne 020 873 41010

Sure Start Maternity Grants including Dispute Resolution

Frances Jackson 020 873 41291

Budgeting Loans Reviews

Suresh Jally 020 873 41271

Wrexham

MA- Claims and Maintenance

Tracy Williams 01978 714623


DWP - Web view13/11/2014 · DWP Benefit Directorate ... 796527 ESA Julia Henderson 01642...

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