Dreamforce Debrief - One small step for man.. One giant leap for TeliaSonera
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“One small step for man… One giant leap for TeliaSonera” Dreamforce @ Capgemini Michael Løytved
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Transcript of Dreamforce Debrief - One small step for man.. One giant leap for TeliaSonera
“One small step for man… One giant leap for TeliaSonera”
Dreamforce @ Capgemini
Michael Løytved
in collaboration with Business Consulting
Who are we?
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TeliaSonera operates in 18 countries
7th biggest Telco operator in the world
Camilla Katkjær Jørgensen Business Development Manager
Working on business development
for B2B
Capgemini operates in 40 countries
Premium global SFDC partner, #1 in Scandinavia
Michael Løytved Heads Capgemini Denmark Cloud
Center of Excellence
Working on Social CRM, Customer
interaction & Cloud vendor
orchestration
in collaboration with Business Consulting
The Situation …
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Separate organizations & processes Lack of full customer overview
Fierce and ever changing competition Ever changing customer needs
TeliaSonera
Business
Challenges
& Situation
in collaboration with Business Consulting
The Complication
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in collaboration with Business Consulting
The Answer
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High energy Rapid
Solution Workshops
Agile development,
SCRUM
Right staff – deep
sector insight, SFDC
experts and
experienced
Collaborative team
work in all phases
Cloud based – Sales
Cloud from SFDC
Harmonized
processes based on
Best Practice
in collaboration with Business Consulting
Capgemini & TeliaSonera
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Denmark
Norway
Lithuania
International Carriers
Truly Collaboration
• Mobility & Broadband
• B2B & B2C
• Capgemini as a group
Next steps include elements
from Capgemini Immediate
and further developments on
the Force.com platform
Long track record from numinous
successful projects on BSS, OSS
etc
in collaboration with Business Consulting
Your Checklist to Success!
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BEFORE
Partner up with consultants who can
enhance and accelerate the solution
and your business
Secure top management and IT
buy-in
Appoint your change agents and use
them throughout the project
Prepare before the WS – alone or in
cooperation with your consultants
Involve a broad spectra of interested
parties and experts to the workshops
Make a Phased and Iterative
approach
Consider a POC and/or Master Data
Management analysis prior to
implementation.
Don’t spend unnecessary time on
major requirements list and penalty
contracts
Build on trust and that all parties
sincerely wants to succeed.
DURING
Construct a communication plan so
that all relevant stakeholders are
informed during the different phases
Secure participation of key resources
and that they have allocated time
Involve future Super Users early.
Also for UAT + training
Use agile development methods
Don’t underestimate the time and
complexity in integration to legacy
systems.
Be open for new ideas
Be ready to and have the authority to
take shift decisions
Have your governance structure in
place
AFTER
Organizational change management
is essential to endure high user
adoption
Management need to be active in all
phases – especially also after
implementation
Ensure effective transfer of
knowledge between the project team
and the organization
Application Maintenance and support
of SFDC to be done by Who? When?
And How?
Capture new ideas and functionality
requests? By who?, prioritize?,
development?
Partner up with someone who can
orchestrate multiple cloud vendors –
not just SFDC and who can enhance
and accelerate the solution and your
business
in collaboration with Business Consulting
Don’t ….
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Don’t try to solve every business
challenge in one project …
Michael Løytved Managing Consultant
Capgemini Danmark A/S
Delta Park 40,
DK-2665, Vallensbæk Strand
Mob: +45 5218 9757
www.dk.capgemini.com
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