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Resilient Employees during

turbulent times

CHANGE THOUGHTS

Adapt or die

Change is a

constant

We only play the games we

can win

We are hardwired

to resist change

Our resilience scale

determines our change

fitness

We respond to change

depending on our degree of

choice

Change Exercise

Discuss in pairs

Take 5 minutes to discuss a change

experience

Think of a time when you were

faced with a major change

What were your coping strategies?

What were your feelings during this

time?

Looking back what did you learn about

yourself

Facilitation

Draw low, medium and high on a flipchart

Ask on a delegate to describe their feelings – negative, positive

neutral. Ask how they felt after getting support – illustrate that

feeling are always mixed during times of change

What is the difference?

Emotions•Chemical

released in1/4 second by brain & body

Feelings•Mixed

emotions soaking in -sensory

Moods• Influenced by

environment, body, thoughts & emotions

Moods of Change

FacticityWhat we assess to be unchangeable

PossibilityWhat we assess as changeable

UncertaintyWhat we cannot confidently predict

Resentment Resignation Anxiety

OPPOSEWe can’t get over it. Hostility,

active and passive aggression.It will never work! Tried it all before! Here we go again!

Confused, anxious, afraid, threatened!

Peace Ambition Wonder

ACCEPTLet’s come to terms with thissituation. I am ok about it.

Let’s go for it! How can we make this happen?

Let’s explore, experiment, Wow!

Source: Newfield Institute

Change shaping situations

Technology

New structures/bosses

Retrenchment

Redundancy – Sold Bookshops to

concentrate on Publishing

40 employees affected

200 employees left behind

Major uncertainty as first buyer turned

down by Competition Tribunal

Earlier structural changes had

occurred

Challenges presented to Jane & Erma

High distrust due to

ongoing change

Limited budget

Some retail leaders affected

Employees affected by

retrenchment

Uncertainty due to

transaction

& consulting

Employees left

behind

Beliefs about change…

Change happens on multiple levels –

structure/enviroment, relationshiip,

individual

Change begins with an ending

People respond in different ways, at different

times

Change innitiates a deep inner process –

whether you stay or go

Change –itself-builds

resilience

Early adopters

can support change if

wiling

Process

Understand NeedDesign

Process/Material

Facilitate Resilience Building with

Change Agents

Time with the Leaders

Design of Material

Understand responses to change -Enneagram

Understand the Nature of Change

Skills for Facilitating

Change

Juta’s change story

Agree process

Role of Change Agents

The nature of change

William Bridges Transition Model

Theme

Out there things can happen

and frequently do

to people as brainy

and footsy as you.

And when things start to happen,

don't worry. Don't stew.

Just go right along.

You'll start happening too.

Responses to change - Enneagram

change

91

2

4

3

5

8

7

6

The Juta Change Story

• Mapping the History of Change

• Perspective on Change – normal

• Understood capacity to change – resilience already in organisation

• Understood the positive outcome of change – what if we never changed?

Skills

Skills You will Need

– Being a learner

– Listen attentively for others’ concerns

– Respond empathically

– Communicate openly: educate others about the change

– Support others in their choice (expand vs constrict)

– Encourage others by advocating for the future

Process

July Sept Nov Nov 2014…

Change AgentWorkshops

Follow up circles … Leadership team session

Approach: grapevine conversationDropped online conversation

Framework for Change

End Middle Beginning

I

We

It

• Thinking• Emotion• Body

• Change in relationship(s)

• Trust• Conversations• Support

• Structures• Process• Systems• Environment

What happens in us? Building resilience...new seeing/being/doing

What happens between us? Building trust & relationship …new co-creating

What can we successfully manage? New environment/ways of working

Lessons Learned

Find more budget

Change process for all

Listen to the Activists

Respect different levels of

resilience

Leadership as chief

spokesperson

Thank youTo view material from this talk visit

www.sacap.edu.za/events

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#PsychologyFest