Dr. Felix von Reischach, Head of Mobile Innovation MEE ... · Dr. Felix von Reischach, Head of...
Transcript of Dr. Felix von Reischach, Head of Mobile Innovation MEE ... · Dr. Felix von Reischach, Head of...
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SAP Support for Services now and in the Future
Dr. Felix von Reischach, Head of Mobile Innovation MEECambridge, September 30, 2014
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 2Public
Agenda
1. SAP Today2. Enterprise Asset Management and Field Services at SAP3. Co-Innovation on mobile Scenarios4. Demos
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 3Public
Agenda
1. SAP Today2. Enterprise Asset Management and Field Services at SAP3. Co-Innovation on mobile Scenarios4. Demos
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4© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Our Visionhelp the world run better
and improve people’s lives.
Our Missionhelp organizations become best-run
businesses.
Our Passionsteamwork, integrity,
accountability,professionalism,
and trust.
At SAP, we help accelerate business innovation through radical simplification
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5© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Run simple.
Our vision for enterprise technology and business
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6© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Forrester IT Survey, 2013
Free up budgets to enable simplification and innovation
72%Keep the lights on
Drive business innovation InnovationCustomer ExperienceEmployee EngagementResource OptimizationNetworked Business
Drivebusiness
innovation
Keep the lights on
ComplexityDecision MakingBusiness ProcessTechnology
28%
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7© 2014 SAP SE or an SAP affiliate company. All rights reserved.
SAP HANA Platform
Applications Analytics
Simplified User Experience
SAP at a glance
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8© 2014 SAP SE or an SAP affiliate company. All rights reserved.
We combine our technology innovations and business expertise into a complete solution that best meets your needs
Design ThinkingValue Engineering Services & SupportIndustry Expertise
UX
For 11 lines of business For millions of SMEsFor 25 Industries For consumers
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9© 2014 SAP SE or an SAP affiliate company. All rights reserved.
SAP Fiori & SAP Personas INCLUDEDRe-Imagine Business Processes
ResponsiveAll sizes, devices, versions, channels
ReadyIncludes 300 of
the most popularSAP Business Suite
processes
Role-basedDe-composed
task-based experience
Simple1-1-3: 1 user,1 use case,3 screens
SAP Fiori
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SAP strategy
SAP Cloud powered by SAP HANA
Run simple. = Cloud + SAP HANA
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 11Public
Agenda
1. SAP Today2. Enterprise Asset Management and Field Services at SAP3. Co-Innovation on mobile Scenarios4. Demos
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 12Public
The world is asset intensive
* Examples: Production equipment, tools, vehicles, facilities , power grid
More machines (50B) than people exist in the world Annual global maintenance spend exceeds $447B
Assets are geographically distributed and the people that service and operate them are mobile
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Maintenance organizations face unique challenges
Volatile Environment
Requiring remote and distributed workforces People and assets exposed to elements Continually changing conditions
Single asset can take months to inspect Require workers on either end to properly repair Difficult to access and often out of sight
Long-cycle and complex maintenance Large volumes of schematics and specifications
Distributed & Dynamic
Linear Assets
Large Complex Equipment
Exposed to elements, noise, heavy equipment High voltage surround by lots of water Extensive regulatory and union influence
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Mobile solutions virtualize business
connect to enterprise datacollaborate with partners
conduct businessMobile enables you to anytime, anywhere
Analytics
Personal Productivity &
Safety
Partner Collaboration
Core Business Processes
Customer Engagement
Perform safety checks
Receive/respond to alerts
Manage approvals
Manage certifications
Receive training
Manage accounts/contracts
Coordinate orders/shipping
Monitor/reduce consumption
Manage issues/problems
Track/prepare for storms
Collect and manage samples
Conduct operator rounds
Inspect, maintain, repair assets
Manage inventory / spares
Ship and deliver
Respond to outages
Obtain permits
Manage fly ins and assignments
Manage shipments
Manage time, expense, billings, orders
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App portfolio for EAM/Field Service (1/2)
Asset Management Complete work orders and capture all
relevant data
Access to asset location, repair history, work order details, materials needed
Create notifications or work orders on the spot
Component Support
Guided Workflow
Material Management Speed receipt / back-order reporting
to-and-from shipping/receiving
Perform physical and cycle counts quickly
Check availability of materials while on-the-job
Accept & distribute incoming materials by PO
SAP Work Manager SAP Inventory Manager
Condition Monitoring Take measurements and readings
Historic standards and safe ranges
Generate notifications on-the-spot
Trend readings, points and sequencesto avoid emergencies and outages
SAP Rounds Manager
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 16Public
App portfolio for EAM/Field Service (2/2)
SAP EHS Safety Issue
Workforce Safety(EHS Inspections)
Submit safety issues with a mobile device, directly upon detection, following a simple and clear method
Attach up to four pictures or videos of an observation
Attach an audio recording of observation details
Track the status of observations
SAP Fiori – Approvals
Real-time Approvals (Operational Excellence)
Receive real-time notifications for time critical requests
Review, deny, approve and modify the requests
Powered by SAP Workflow to mobilize any multi-branched and multi-person approval
SAP Multi Resource Scheduling
Resources (Workforce Mgmt.)
• Schedule crews and individual workers
• Dispatch workers with all the parts, tools and information they need to complete their work
• Temporally and spatially track work, resources and assets
Logistics (Part Schematics)• Visualize and interact w/ large
complex 3D schematics• View interactive, animated step-
by-step 3D work instructions• Select parts or assemblies to
view CAD and SAP business information
SAP 3D Visual Enterprise Viewer
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Deliver consistent multi-channel customer service, including social
Help your service reps tackle difficult customer issues with built-in collaboration and chat
Increase productivity and adoption with consumer-grade user experience
Track real-time team performance with pre-built dashboards
SAP Cloud for Service
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Ensure effortless field service interactions with intuitive, consumer grade user experience
Resolve issues fast with complete access to all relevant service information and customer data
Let your service reps collaborate with experts in real-time across your company
Impress your customers with fully-empowered technicians
Increase productivity with seamless integration with SAP Cloud for Service contact center
SAP Cloud for Service – Field Service
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Unleash the value of Big Data through the power of SAP HANA
Intuitively design and visualize complex predictive models
Bring predictive insight to everyone in the business
SAP Predictive Analytics
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 20Public
Agenda
1. SAP Today2. Enterprise Asset Management and Field Services at SAP3. Co-Innovation on mobile Scenarios4. Demos
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 21Public
How to create amazing mobile experiences co-innovating with customers?
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 22PublicSource: Udi Waizer, UI Origin
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“Off-the-Shelf” Solutions
Custom Solutions
Take your business to the next level
Communication Applications
Data Access Applications
Horizontal Applications
Vertical Applications
Transformative Applications
Innovativeness/Complexity
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“From my earliest days developing business software, I have always believed that design has to start with the user...”
“Businesses around the globe need to look for innovation by focusing on their customers.”
Hasso PlattnerCo-Founder and Chairman of the Supervisory Board, SAP
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SAP Mobile Innovation – The Process
DESIGNDISCOVER DELIVER
DESIGN THINKING WORKSHOP
User centric solution scopingIdentify user needs
Specify solution requirementsCreate paper prototypes
TECHNOLOGY WORKSHOP
Plan System architecture Security considerations
Implementation roadmap
UX DESIGN SERVICE
Design User InterfaceWireframes, Storyboard
Visual Design
UI PILOT APP
Develop offline app (Native / HTML5)
Sample dataDeployable on customer devices
APP DEVELOPMENT
End-to-End solution realizationIntegration to customer landscape(Optional) maintenance & support
INFRASTRUCTURE SETUP
SAP Mobile PlatformSAP Mobile Secure
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design thinking points the way
DESIGN THINKING WORKSHOP
User centric solution scopingIdentify user needs
Specify solution requirementsCreate paper prototypes
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27© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Design Thinking with SAPThe process
DESIGN THINKING WORKSHOP
User centric solution scopingIdentify user needs
Specify solution requirementsCreate paper prototypes
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Process
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We just opened the next generation that focuses on customer co-innovation -> 50+ design experts hired.
UX DESIGN SERVICE
Design User InterfaceWireframes, Storyboard
Visual Design
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 30Public
DESIGN THINKING WORKSHOP
User centric solution scopingIdentify user needs
Specify solution requirementsCreate paper prototypes
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31© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Visual Design
Paper Prototypes
Wireframes
SAP Design ServicesFrom paper prototypes to UI Pilot
UX DESIGN SERVICE
Design User InterfaceWireframes, Storyboard
Visual Design
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32© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Pixel-perfect design
Fully working offline app Native or HTML5 development Sample data, No backend
integration
Deployable on customer devices
UI PILOT
UI PILOT APPDevelop offline app (Native / HTML5)
Sample dataDeployable on customer devices
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33© 2014 SAP SE or an SAP affiliate company. All rights reserved.
Application developmentpowered by SAP Mobile Platform
APP DEVELOPMENT
End-to-End solution realizationIntegration to customer landscape(Optional) maintenance & support
THE TOOL SAP MOBILE PLATFORM
THE TEAM
SAP Custom Development
Customer
SAP Partner
SAP Consulting
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© 2014 SAP SE or an SAP affiliate company. All rights reserved. 34Public
Agenda
1. SAP Today2. Enterprise Asset Management and Field Services at SAP3. Co-Innovation on mobile Scenarios4. Demos
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Demonstration
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