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humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Dr. Ben D. Sawyer’s
Lecture 2: Human-machine Teaming
Designing for The Human
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Do You Trust Automation and Autonomy?
• Do you trust your crockpot?
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Do You Trust Automation and Autonomy?
• Do you trust your cruise control?
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Do You Trust Automation and Autonomy?
• How about an automated dentist?
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Human Trust of Machine Partners
• How important is trust?
• What aspects of machine systems (with
humans included!) help and hurt trust?
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Human and Machine Strengths and Limitations
(Fitts,1954)
• What are you good at?
• Where do you need help?
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Human and Machine Strengths and Limitations
•
(Fitts,1954)
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Human and Machine Strengths and Limitations
› Replication
› Speed & Power
› Simultaneous Operation
› Short Term Memory
› Computation
› Long Term Memory
› Perception
› Judgement
› Induction
› Improvisation
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H
(deWinter, 2015)
(Fitts,1954)
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Consider a Case of Perception: Prevalence Effects
Airport Scanner
(Mitroff & Biggs, 2014)
(deWinter, 2015)
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Consider a Case of Perception: Prevalence Effects
(Mitroff & Biggs, 2014)
(deWinter, 2015)
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
• How about your spam filter?
Do You Trust Automation and Autonomy?
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Trust in Human-machine Teaming
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Trust in Human-machine Teaming
Better spam protection lowers frequency
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humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Trust in Human-machine Teaming
As the machine become better, the human gets worse
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humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Do You Trust Automation and Autonomy?
As the machine become better, the human gets worse
• In absolute terms the human is still protected
• What are the implications for trust?
• Can we design spam protection that is a better teammate?
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humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Can we design better
human-machine teams?
humanfactors.mit.edu > © 2018 Dr. Ben D. Sawyer > [email protected] > More at bendsawyer.com
Questions