DPMG Conference June 2017 Dalhousie Process Improvement · June 2017 Dalhousie Process Improvement...
Transcript of DPMG Conference June 2017 Dalhousie Process Improvement · June 2017 Dalhousie Process Improvement...
DPMG Conference June 2017
Dalhousie Process Improvement Building capacity ˗ Improving process ˗ Creating momentum
ProcessImprovementInitiative
Developandmanageaprocessimprovementstrategy
TrainProjectLeaderstoimproveprocesses
ProjectLeaderswill leadcollaborativeLeanprocessimprovementprojects
Improvedprocesses;customerandemployeesatisfaction
Whatwillweachieve?
SP5.7ImproveProcess
LeadershipSkills
PersonalDevelopment
WhatCustomersWant
Quality
SpeedCost
BusinessProcessesareSetsofDirections
Head west on Oakland Rd
Take Oxford St and Connaught Ave to Memorial Dr
Turn right at the 1st cross street onto Beaufort Ave
Continue onto Oxford St
Turn left onto Jubilee Rd
Turn right onto Connaught Ave
Connaught Ave turns left and becomes Windsor
Turn right onto Lady Hammond Rd
Continue straight to stay on Lady Hammond Rd
Continue on Memorial Dr. Take Leeds St to Bright
3VersionsofaProcess
Onlythepeoplethatperformtheworkknowthereality!
• •
QualityacrossaProcess
Step 3 Yield =
90%
Step 4Yield =
90%
Step 5Yield =
90%
Step 2 Yield =
95%
•
Step 1 Yield =
95%
Deliver to Customer
Manager A: “Our quality is 95%!”
Manager B: “Our quality is 90%!”
66%
95 90 81 73 66 ?
Ifyouputgoodpeopleinabadprocess,eventuallytheprocesswins,everytime.
W.EdwardsDeming
SymptomsofaBrokenProcess1. Customers(internalorexternal)areunhappy2. Somethingsjusttaketoolong3. Thingsdon’tgetdonerightthefirsttime(rework,
scrap)4. Wethrowpeopleattheproblem,butitdoesn’t
improve• OrMoney• OrReorganizations
5. Employeesarefrustratedwhileworking6. Processesspanseveralunits,andthereisfinger-
pointingandblame
SymptomsofaBrokenProcess
7. Noonemanagesthetotalprocess8. Processesaren’tmeasuredorcontrolled9. Worksitsinqueues,waiting10. Dataredundancyiscommon11. Toomanyreviewsandsign-offs12. Complexity,exceptions,andspecialcasesare
common13. Establishedproceduresarecircumventedtoexpedite
work14. Managersspendagreatdealoftime“firefighting”
DMAICMethodology
Define
Measure
AnalyzeImprove
Control
ProjectRoles
ProcessOwner(accountable,authority fordecisions)
ProjectSponsor (oversees, facilitates)
ProjectLeads
ProjectTeam
ProcessImprovementTeam
VoiceoftheCustomer
IdentifyProcess
AdviseonFeasibility
IdentifyProcessandProjectLeadwithUnit
leadership
Agreement toProceed
4-5hours
June30
TrainSponsorsandLeads
DeliverSponsorTraining
Sponsor
Sponsor preparedtosupport &facilitateproject1/2day
DeliverProjectLeadTrainingProjectLeads
3days(1st of2)
ProjectLeadpreparedtoscope&plantheprojectJuly11-13
July11
ScopetheProject
Review&ApproveCharters
PrepareCharter,planandchooseprojectteam
ApprovedChartersandhigh levelprojectplans(including projectteam)
2weeks
VoiceoftheCustomer
July26
TraintheProjectLeads
DeliverProjectLeadTraining
ProjectLeadsParticipate
ProjectLeadpreparedtoplan&leadtheproject
3days(2nd of2)
August8-10
PlantheProject
Review&ApprovePlanReview&ApprovePlan
ProjectPlans(agreedgoals, stakeholderconsultation, schedule,
datarequirements)
1week
VoiceoftheCustomer
August18
TraintheProjectTeam
DeliverProjectTeamTraining
ProjectTeamsParticipate
ProjectTeamisprepared fortheproject
1 day
August11&16
DMAIC(PIActivities)
ProvideSupportMonitorProgress
Followsthemethodology adaptingtotheenvironment
ProcessImprovements
8weeks
VoiceoftheCustomer
ImplementProcessImprovements
Continues tomonitorandassistwithissue
resolutionProjectLeadhandsofftoProjectSponsor
ImplementationPlan
Asperagreedschedule
ReportProgress
Support issueresolution,reviewprogress
Measureandreviewprogress, resolveissues,communicateresults
BiweeklyProgressReport
1hour
Biweekly
EvaluateProject
EvaluateeachprojectandinitiativeEvaluateproject
AssessmentofProjectsandInitiativeIdentifyImprovements
Discussfuture
½day
ProjectLeaderSelectionCriteriaü Improvement-focusedü Respectedwithindepartmentü Strongpeopleandcommunicationskillsü Solidanalyticalskillsü Well-organizedü Likelytogetthingsdoneontimeü Likelytogetthingsdonewithoutalienatingothersü Potentialtosuccessfullyleadcollaborativegroupmeetingsü Abletochallengethestatusquoinarespectfulmannerü Stayspositiveinthefaceofchallenges
ProposedTimeline• Process&ProjectLeadselection– June30th• Training:SponsorJuly11andProjectLeadJuly11-13• CharterJuly26th• Training:ProjectLeadAugust8-10&TeamAugust11&16• PlanAugust18• DMAICprojectactivities:September/October• Implementation:November/December• Evaluation- December2017• January2018– 2nd round?
NextSteps1. Askyourselfifyouareinterested2. Askyourselfifyoumeetthecriteria3. Checkyouravailabilityandcapacity4. TellyourAVP(orme)ifyouareinterested