Dorene Wood

Content Education Projects Recognition Resume Recommendations

Education Experience ITT Technical Institute School of

Criminal Justice Texas College of Medical and Dental

Careers Eastern Oklahoma State College Brigham Young University

ITT TECH PROJECTS

Forensic Project: Studying concentric and radial glass fractures

Ammunition: 115 grain full metal jacket

Target: 25 in. Zenith TV

Weapon: 9mm Winchester

Distance: 25 ft.

Bottom picture shows exit point from 9mm bullet on back of the TV

Same TV Weapon: 12

gauge shotgun

Distance: 25 ft.

Pepper spray pattern from shotgun shell on back of TV

Recognition• Highest Honors Awards received from the Dean of

Academic Affairs for each Quarter attended at ITT Technical Institute School of Criminal Justice

• Perfect attendance recognition Spring 2011• Maintained a GPA of 4.0 through 2010 and 2011

school year• Graduated 3.95 GPA and CJ Class Salutatorian

2012

Resumeof

Dorene Wood

Dorene Wood

8307 South 6430 West West Jordan, UT 84088 Home: (801) 232-3538 Cell: (801) 557-1464

Email: jda-wood@msn.com

Summary Offering 12 years experience with the Trust and Safety Department of eBay, Inc. and 4 years with the Merchant Support Organization. Having worked in several aspects of the Investigations and Fraud I am currently seeking to expand my horizons within the criminal justice field.

Experience/ Accomplishments

October 2010 Accepted Membership with InfraGard - The InfraGard is a division of the Department of Justice working with the private sector and FBI to protect and prevent hostile acts against America's Infrastructure.

eBay, Inc. July 1999 – Present

Merchant Support Team Specialist : January 2013 to Present Seller Vetting: November 2010 to January 2013 Stolen Credit Card Department Specialist: March 2005 to November 2010 Fraud Stolen Credit Card and CC/ACH Developement March 2004 – Present Proactive Department January 2002 – March 2004 Trust and Safety Department/Safety August 1999 – January 2002

Merchant Support

Seller Vetting Merchant Support Review and Educate new Sellers on the Site Stolen Credit Card Subject Matter Expert Work with new sellers to determine inventory Seller onboarding Verify Identity Training team on Fraud reviews Verify Inventory sources Single Point of Contact for Seller reports of

Fraud Communicate professional and clearly policies

for seller in eBay Seller Education

Fraud

Fraud Stolen Credit Card Team ProActive Fraud Team High level Billing access Infoglide PayPal admin access Negative Feedback Tool Lexis Nexis FADE (Fraud Detection Engine) Fast Data eFax Team Schedule – ProActive team Training new team members European support for eBay T&S offices Escalations from Office of the President, Top

Seller Acct. Management, eBay Motors Filter tool work – training, testing, and

working Global Collections reviews for Fraud Shill Bidding detection Kenan Billing system knowledge and experience Spam cease & desist notifications Stolen Credit Card Subject Matter Expert Reports of User to User threats