Dokk1 visit karlsruhe june 2016
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Dokk1 - Urban Mediaspace Aarhus
1. The project
2. Society trends and libraries
3. User involvement
4. Digital development
5. A new culture?
Library and Citizens’ Services 18.000 m2
Rental spaces 11.000 m2
Covered outdoor area under building 10.500 m2
Areas for tecnical equipment and depots 4000 m2
Automatic P-facility for 1.000 cars
Arrival Center
+
Opening of river
Etablishing of harbour squares and spaces
Traffic regulation
Light rail tracé
Climate protection (flooding) of central city
The Project
The largest constructionproject in the history of
Aarhus municipality
Costs Mill. Euro
Economic Frame for the total projectUrban Mediaspace Aarhus 280
Financing Mill. Euro
Foundations Realdania og RealdaniaByg
100
Sale of old main library and capitalising of rental income
55
The Municipality 119
Salling Foundation + Maersk Foundation
6
I alt 280
Ecnomy
Rolf Hapel, Borgerservice og Biblioteker, Aarhus Kommune
3 times the size of the public area- now on two levels
Special place for kids and their families - 5 times the old childrens
Increaset level of technology- the building, the functions, the size
Learning activities and partnerships
Increased opening hours
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..but WHY?
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Libraries of the industrial age
DemocracyFree and equal access toinformation
+ EducationSupport to the formal educationsystem
+ CultureAccess to cultural heritage andexperiences
= Success60 -70 % of population users
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Urbanity..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Mobility..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
DemocracyCo-creation and citizens involvement
New citizens
The “new elderly"
Demography
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Demography
30 % feweryoung people..
..than when I was young!
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The social excluded
Polarisation?
40 % of the labour force
has no vocational education
20 % of youth does not get
education beyond
secondary school
15 – 20 % of population
are illiterate = 1 mio people
Larger gap between
information strong and
information weak citizens?
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
0
200
400
600
800
1000
1200
1400
More than 60 % decrease in numberof service points in Denmark since
1980!
Fewer libraries..
.
Reinvent the librarynew ways of professionalism
new productsnew alliances
new ways of funding
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
A question for you..
To which problems in society is the library the answer?
A new library model for the knowledge society
Danish Digital Library
The ’Open Library’
Partnerships
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
The modern library
D. Skot-Hansen et. al.Royal School of Library and Information Science
Cognition/information
Engagement
Innovation Empower-ment
A British idea: The Mash-up library
LOCAL ARCHIVE
ARKIVArchive
YOUTH
MEETING
ROOMS
ANALOGUE MEDIA
SELF SERVICE
LEARNING CENTER
SMS BUSINESS
SERVICE
HOME-
WORK
HELP
COMMUNITY
CENTER
CAFÉ
STUDY SUPPORTJOB CORNER
LIBRARY SHOP
REFERENCE
CONSUMER INFO
NATURE GUIDEE
XH
IBIT
ION
S
FAMILIES
Partneractivities
Q AND A
HEALTH
COUNCELLING
LEISURE INFO
NEWS LOUNGE
QUIET AREA
TO
DD
LE
RS
/C
HIL
DR
EN
REA-DINGTRAI-NING
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Citizens’ Services
Now all Danish public libraries offer some sort of Citizens Services
-Citizens cooperation
-User driven innovation
-Co-production
-Co-creation
Sherry Arnstein, 1969
Rolf Hapel Citizens' Services and Libraries Aarhus Denmark
..meetings..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..focus groups..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
World Café 3-4 consecutive rounds of discussionA new question posed at each roundParticipants change – the host of the table stays an picks up the essence
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Photo typing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Users and staff introduces ideas and projects and participants elaborate and develop those
ideas
Village Square
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Lead Users
Hiring young people – Mindspotters - on a short term basis to create events and develop ideas for this user group
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..participatory design..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..building the future library..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Children’s lab: Workshops with children btw 9-14 prototyping a library. The results were used as part of the competition programme for UMSA
Vision
Space for human development and interaction ..
promoting experience, learning, innovation, perception,contemplation and inspiration..
through a flexible and programmable building..
with special focus on children and families
Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
Interaction
Distance
Short term Long termSponsorshipsShort duration
Donations, gifts
Volunteers as consultants
Advocacy campains
Co-productionR & D
Business development projects
Branding
SponsorshipsLong duration
Networks, clubs
Innovation in hybrid organisations
Dialogue on services
Partnership strategy
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Therefore partnerships..
New resources and skills in the library
Knowledge and inspiration from others
Increased network
Increased diversity and quality inservice production
Enhanced communication andmarketing
Legitimization
New ambassadors
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
DESIGN THINKINGDesign thinking is about accelerating innovation to create better solutions to the challenges we meet!
Download: www.designthinkingforlibraries.com
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Self service return
Increased diversity in collectionsat the branches
Less unproductive transportation
Saves time, costs and resources
Floating collections
Online reservation lists onSmart Phones
Predetermined collectionpaths on every branch
Work flow
870.000 items4.3 mill loan per year80.000 reservations at any given time 770.000 reservations per year
Main library + 18 branches
Maximum and minimum amount of material on the shelves
Maximum and minimum number copies to each title
Automatic refill from the Material hotel when shelves are low on materials
Automatic regulation of overflow
and shortage
Material scanned to position
100 % net. usage of shelves
Reservations on the fast track
Media hotel
Infrastrucure fordigital objects
+ Collaboration onpurchasing
+ Promotion andmediation
Danish Digital Library
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
All Danish municipalities has joined!
Idea
Liberate data and information
Create relations between data
Make the users knowledge visible and useful
Place information in a meaningfulcontext for the users
..by using open source software and forming communities for development
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Concept
The well(data repository)
O
Sources Application layer
O
m
Presentation
User transactions
Harvestingand
indexing
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
SharedLibrary
automa-tion
system
Editing the screens
HackerspacesMakerspacesFablabs
Share premises, tools, knowledge
Create projects, ideas, network
.. performances..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
.. gaming..
..hacker labs..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..peoples lab..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
..idea pitching..
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
Open Data hackathon
50 young developers
A weekend at the library
Experts as mentors and evaluators
Prizes for the winners
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel Citizens’ Services and Libraries Aarhus Denmark
Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
Rolf Hapel Borgerservice og Biblioteker Aarhus Kommune
Rolf Hapel Citizens’ Services and Libraries City of Aarhus
Rolf Hapel Citizens’ Services and Libraries City of Aarhus
From Information searchableanywhere
To What is only possible to experience in the library
Space for media The space as a media
On-line On-site
Information Meaning and significance
Facts Reliability
Encounter with information Encounter with people
Well informed Eksperimental
Visitor Resource
Neutrality Sensuous
Serious Playful
Programme Events
The library as a space
Ivar Moltke, Create
LESSONS LEARNEDMake partnerships
Co-create and co-produce
Integrate user generated knowledge in services
Liberate the library from analog media - gradually!!!
Think ’relations’ rather than ’transactions’
Build value chains, formats and ”universes” in service production
Make space for transformations in the library: Prototyping, fablabs, hackerspaces,
urban offices, demo-teques
Be where the users are
Rolf Hapel, Citizens' Services and Libraries, Aarhus, Denmark
1,3 mill. visitors - 3600 per day all week
10 % are users of Citizens’ Services
900 school class visit (10,000 kids)
255 kindergarden visits (2,500 kids)
180 guided visits from 35 countries
140 programmes every month
400 inquiries at Info desk per day
10,000 instagram pictures
Families with Children: Saturdays/Sundays
Day care mothers/Kindergardens: Weekdays
Students
First year
Architects Academy Childrens Culture House Chesshouse AarhusDanish Authors Association Farthers PlaygroundPeoples UniversityClassical Listerners Club Pokemon ClubPromenade OrchestraSave the Children YouthCauses that UniteSong PowerWrite Your Life Story Genealogical Association Students Council Juridical Aid Wild About Words (Literature)The Word School (Dyslectics)NOTA (Dyslectics)The primary schools (Earlyliteracy)Aarhus Movie Workshop etc…
100 partnerships
One week = 42 activities- mostly done in partnership!
The end