Doing “The Cloud” Right Charting a Course for State and Local Governments Stuart McKee National...
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Transcript of Doing “The Cloud” Right Charting a Course for State and Local Governments Stuart McKee National...
Doing “The Cloud” Right
Charting a Course for State and Local Governments
Stuart McKeeNational Technology Officer, State and Local [email protected]
In government, as in life, there are cuts that injure and cuts that heal. As they continue to
slog through the wreckage of the Great Recession, state and local leaders have a
challenge to be surgeons rather than hacks and make this era of crisis into a season of
fresh starts.” TIME Magazine, June 17, 2010
Part 1 – The word…
A rose by any other name
There is a lot of hype. And the word itself is not useful because the cloud is not a destination.
It is a powerful (potential) TOOL for your toolbox to solve BUSINESS PROBLEMS.
Key challenge for orgs is “in
making the right decisions about what to hold on to and what to
let go.” -Nick Carr
Book worth reading
The Big SwitchNick Carr
Think of it this way…
Own less TV stations Watch more TV
Part 2 – Why cloud computing ?
cost efficiencycollaboration
focu
s flexibility transparency
agili
ty
carbon footprint dis
ast
er
reco
very
rem
ote
acc
ess
Cost savings = economies of scale
+ orders of magnitude…Datacenter PUE (Power Utilization
Efficiency)
Industry average: 2.0Gen 3 MS DC: 1.2Gen 4 MS DC: 1.0
Pooling resources and reducing redundancy makes financial sense. But at Internet scale, it makes even MORE sense.
Because the number of users justifies getting into the datacenter R&D business.
“With Online Services, we’re able to reduce our IT operational costs by roughly 30% of what we’re spending now”
- Ingo Elfering, VP of IT Strategy, GlaxoSmithKline
MS Chicago DC
500M investment17.5 football fields
14 employees, 3 are MS
Datacenter Locations
“You’ve got mail” – now what ?
“Gartner's IT Spending and Staffing Report,
2010, stated the public sector spends 73% of
its budget on maintenance, higher than in almost any
other sector”Denver Post, Sept 2010
Cloud computing is an opportunity to re-focus and spend more time/resources on activities and
services core to your mandates as a government.
Miami 311 MS cloud add-on
“We built this app in 8 days…with no upfront cost…” – Conrad Salazar, City
of Miami
Work from anywhere…in good times and bad
Whether for disaster response, telework, or carbon footprintanywhere, anytime access to collaboration tools
will be a mark of the 21st century government – and it is built-in with cloud computing.
“By 2015, 80 percent of work outcomes will depend on input and cooperation of two or more people, and the
work will seldom be done face to face”
- Gartner Research report, 2007
Story worth listening to
Hennepin County, MN “results only” telework
program
The End Of 9-To-5: When Work Time Is Anytime
by Jennifer Ludden
Timing is everything
“Don’t run out and do this just because it’s
‘cloud,’ and don’t run out and not do
it because it’s ‘cloud.’
-Carol LawsonCIO, California Public Utilities CommissionCloud computing is great for dealing with “elasticity”
problems. Anywhere you have trouble matching demand to capacity smoothly and cost effectively is a good candidate.
Part 3 – How can MS help ?
A little cloud history
(1996)330M users
(1996)100M users
(2003)309M users
(1997)248M users
AUDIO/VIDEO CONFERENCING
(1996)450M users
(1997)303M users
(2007)170M users
WEB-BASED EMAIL
(1997)62.9% share
(1999)31.7% share
(1996)3.4% share
SEARCH
(2007)30M users
(2005)3M users
(2010)30M users
PRODUCTIVITY APPLICATIONS
Web *
And the term “cloud computing” ? Introduced to IT around 2006. So we’ve been building innovative, scalable, secure cloud servicesfor 15 years - they just didn’t call it “cloud” when we
started.
Productivity / Collaboration
And we build in the integrationso you can focus on getting your staff -and not your
applications-
Productivity
Audio/video/web conferencing
Forms and workflow Email/unified communications
working better together.
Citizen services / open dataCitizen-facing / open
data
Email may be the first thing you move to the cloudbut it is nowhere near the most strategic. Cloud
computing offers an opportunity to dramatically streamline and enhance government services.
Grants management Citizen managementPublic meeting management
PermittingMicrosoft TownHall Open Gov Data Catalog
Part 4 – A Pre-Flight Checklist
Enterprise vs. consumerEnterprise vs Consumer
Released in 1996
Used by 450M consumers
Released in 1996Used by most Fortune 500, Federal, state and
local governments
Designed forDesigned for
Choosing Exchange was a no brainer. 15 years of enterprise design, architecture, partnering with
government…and literally battle tested.
Reliability and Security
Book worth reading
Security Development Lifecycle
Michael Howard
“As an industry we should recognize the sea change in
Microsoft's approach to security, and
encourage other vendors to follow Microsoft's lead." SANS NewsBites
“ Many of the world's most
knowledgeable security experts are urging their
favorite software vendors to follow in the footsteps of
Microsoft.” - Infoworld
We financially guarantee 99.9% uptime but have actually delivered much higher
99.800%
99.825%
99.850%
99.875%
99.900%
99.925%
99.950%
99.975%
100.000%
Our guarantee
It’s time to finally start thinking of IT as being reliablethe way electricity is reliable.
And secure enough for even your most important mandates.
IntegrationUser Experience
Government is a collection of people-driven processes and outcomes. A more integrated user experience for your staff
ultimately means a more integrated experience for your citizens.
The most important predictor of success in any IT project is
user adoption (73%). - Sand Hill Group
study
Amount spent on usability design and testing for Office 2010 ?
1 billion dollars
Three Screens and a Cloud
The A more integrated user experience for your staff
ultimately means a more integrated experience for your citizens.
This just in…
30k users moving to cloud initially
State of MN moves to Microsoft’s cloud”
More than 30,000 employees will
migrate to services-based e-mail and
collaboration.
CSC Wins Cloud Services Contract For California
(up to 168k users)
State of California awarded the company a contract to migrate its current multiple
e-mail applications to a cloud-based solution with
Microsoft Business Productivity Online Suite
(BPOS).
Unnamed State
(100k users)
Unnamed State
(60K users)
Unnamed Hospital System
(3000 users)
City of Alexandria, VA
(2700 users)
Unnamed Emergency
Management Agency
(1100 users)
City of Newark, NJ (2300 users)
City of Carlsbad, CA(1100 users) (case study
)
City of Plano, TX(2500 users) (
case study)
Unnamed Major Metropolitan County
(1000 users)
Unnamed State Superior Court(1000 users)
Klamath County, OR (470 users)
City of Miami(case study)
City of San Francisco
(press release)
City of Chicago(case study)!
Summary
MATURE AND SECUREMicrosoft has been operating many of the largest, most innovative and secure cloud services for over a decade.
PATH TO SUCCESSRealizing the incredible potential of cloud
computing in government will require that we couple our enthusiasm with planful enterprise
thinking.
FLEXIBLE AND FAMILIAROur approach allows you to host category-leading capabilities in the cloud, on premises, or a hybrid
– based on your business requirements.
THANK YOU !