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Dogana e Kosovës – Carina Kosova – Kosovo Customs EUROPE AND CENTRAL ASIA TRADE FACILITATION SUPPORT PROGRAM KOSOVO TIME RELEASE STUDY March 2017

Transcript of Dogana e Kosovës Carina Kosova Kosovo Customs · 2017-06-23 · Kosovo Time Release Study 2 Who We...

Dogana e Kosovës – Carina Kosova – Kosovo Customs

EUROPE AND CENTRAL ASIA TRADE FACILITATION SUPPORT PROGRAM

KOSOVO TIME RELEASE STUDY

March 2017

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Who We Are

The World Bank Group’s Trade and Competitiveness (T&C) Global Practice

International Finance Corporation, a member of the World Bank Group, is the largest global development institution focused exclusively on the private sector in developing countries. IFC’s vision is that people should have the opportunity to escape poverty and improve their lives.

The joint Trade and Competitiveness Global Practice (T&C) – combining teams from the World Bank, IFC and MIGA – provides a comprehensive array of solutions to support the efforts of client governments to boost trade and investment, to improve productivity and competitiveness at the national and industry levels, and to create a better environment in general for business operations.

T&C works with governments to design policies that promote private sector growth, while helping them identify

and remove impediments to the smooth functioning of markets.

Europe and Central Asia Trade Facilitation Support Program

The objective of the Europe and Central Asia Trade Facilitation Support Program (ECA TFSP) is to develop a quick response capacity to governments from the ECA region requesting expert advisory services in the area of trade facilitation, in support of countries desire to align their rules and regulations, and implementation capacity, with the requirements of the WTO Trade Facilitation Agreement.

Disclaimer

This report has been prepared in good faith on the basis of information obtained from stakeholders in the clearance process, through contracted parties. The ECA TFSP team does not guarantee or warrant the accuracy, reliability, completeness or currency of the information in this document.

The findings, interpretations and conclusions expressed in the report are those of the authors and do not

necessarily reflect the view of the World Bank Group or any of its staff or its administration, and do not bind the

World Bank Group in any manner.

Nothing herein shall constitute or be considered to be a limitation upon or waiver of the privileges and immunities

of the World Bank Group, all of which are specifically reserved.

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Table of Contents Who We Are 2

List of Acronyms 4

1. Executive Summary 5

1.1. Summary of Results 6

1.2. Recommendations 9

2. The Kosovo Time Release Study 10

2.1. Methodology and Process 10

2.2. Findings 13

2.3. Conclusions 16

2.4. Recommendations 16

Appendix 1: Kosovo Customs Today 17

Appendix 2: Customs Statistics 19

Appendix 3: Customs Processing 23

Appendix 4: Import and Export Processing 24

Appendix 5: Food and Veterinary Agency Processing 29

Appendix 6: Import Questionnaire 31

Appendix 7: Export Questionnaire 37

Appendix 8: FVA Questionnaire 41

Appendix 9: Detailed Findings of the Study: Import 42

Appendix 10: Detailed Findings of the Study: Export 93

Appendix 11: Summary of Simplified Procedures 117

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List of Acronyms

ASYCUDA World AW

Border Crossing Point BCP

Food and Veterinary Agency FVA

International Finance Corporation IFC

International Monetary Fund IMF

Single Administrative Document SAD

Customs Transit Document T1

Kosovo Customs Tariff TARIK

Time Release Study TRS

United Nations Mission in Kosovo UNMIK

World Customs Organization WCO

World Trade Organization WTO

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1. Executive Summary

One of the focal points in international trade are a country’s borders and the efficiency of the performance of

Customs and other border agencies in clearing goods entering and exiting the country. A Time Release Study (TRS)

is a unique tool and method for measuring the performance of Customs and other border agencies related to

trade facilitation at the border. TRS measures relevant aspects of the effectiveness of operational procedures that

are carried out by Customs and other regulatory actors in the standard processing of imports, exports and in

transit movements. It seeks to accurately measure these elements of trade flows so that related decisions to

improve such performance can be well conceived and carried out effectively. The study also helps to address the

concerns of trading community regarding delays in the clearance process and recommends ways to respond to

them.

Studies conducted by various international organizations have shown that the decreasing of trade barriers

increases domestic productivity and helps to encourage foreign investment. This includes the relationship of

customs procedures and other practices that may add to the cost or time requirements of trade. Article 6.1 of

Trade Facilitation Agreement addresses conducting a Time Release Study such as the one conducted in Kosovo.

Article 6.1 reads “Members are encouraged to measure and publish their average release time of goods

periodically and in a consistent manner, using tools such as, inter alia, the WCO Time Release Study.”

A Time Release Study was carried out in Kosovo at selected border crossing points and inland terminals in the fall

of 2016. The World Bank Group (WBG) supported this effort, which was led by the Kosovo Customs

Administration.

The TRS was carried out in accordance with World Customs Organization (WCO) and World Bank Group

methodology. It documented procedures and measured processing time of commercial road traffic passing

through selected border crossing points (BCPs) and inland terminals. WCO TRS software was used for data

collection and analysis. In order to facilitate data collection a standardized questionnaire was used (see

Appendices 6, 7 & 8). The questionnaires were given to the driver of the truck when the conveyance arrived at

the BCP and attached to the document package (SAD or T1) and remained with it until goods were released. 1

The data collection followed the Customs declarations. Enumerators were used to ensure that the questionnaires

were being completed – either by retrieving it at each step and filling in the appropriate part or by simply ensuring

that the completion was done by the relevant border agency officials and customs brokers/freight forwarders.

Selected enumerators were used to input the collected data into the WCO TRS software.

A TRS pilot was carried out on September 26 and 27, 2016.

The actual TRS data collection was carried out from October 10 – 15, 2016, at the BCP Kosovo/Albania (Vermica);

BCP Kosovo/Macedonia (Hani i Elezit); BCP Kosovo/Serbia (Merdare); Inland Terminal Hani i Elezit; Inland Terminal

Prizren; Inland Terminal Pristina; Inland Terminal Ferizaj. These border crossing points and inland terminals

1 The study did not include conveyances that were processed under the Simplified Procedures process, which allows trucks

to proceed directly from the BCP to the importer’s premises and can be released in the market immediately.

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represent the top 5 terminals with the most volume in 2016.

Figure 1: Revenue collected by inland terminals involved in the Study – values shown in Euro. The inland terminals shown above are among the top 5 busiest terminals in Kosovo that were used in the TRS Study.

Source: Kosovo Customs

1.1. Summary of Results

i. For import, the average time between the date and time the conveyance arrives at the BCP and the date

and time the conveyance leaves the BCP is 6 minutes. The average time between the date and time the

conveyance arrives at the inland terminal and the date and time the Release Order is issued is 4 hours and

6 minutes.

ii. For export, the average time between the date and time the conveyance arrives at the inland terminal and

the date and time the conveyance leaves the inland terminal is 33 minutes. For export, the average time

between the date and time the conveyance arrives at the BCP and the date and time the conveyance leaves

the BCP is 1 hour 10 minutes.

iii. The average times listed above show the total time required for all procedures including the Food and

Veterinary Agency (FVA) broker and bank processing.

0

100

200

300

400

500

600

700

800

100 - Prishtina 203 - Hani i Elezit 204 - Vermica 206 - ZDB Fitorja -Ferizaj

Mill

ion

sRevenue Collected by Inland Terminals Involved in

Study

Value

Customs

Excise

VAT

Taxes

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Figure 2 and Figure 3 below depict the average time taken to accomplish the major processing intervals in the

import and export procedures.

Figure 2: Summary of average time taken for major interval in the import process

Source: Time Release Study

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Figure 3: Summary of average time taken for major interval in the export process

Source: Time Release Study

Note: The bars of the above graphs include the times needed for travelling between the BCP and the inland

terminal. A carrier can proceed to any inland terminal – it is not restricted to reporting to the inland terminal

closest to the BCP.

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1.2. Recommendations

The analysis of the data collected during the TRS shows that there are no major bottlenecks or impediments that

affect the release time for transactions and contributes to trade facilitation.

However, there is room for improvements to be made and the following recommendations are offered for

consideration:

Short term:

▪ Expand the number of commodities/traders authorized to use the Simplified Release procedures; ▪ Expand the hours of operation at the inland terminals (some of the outliers were due to carriers arriving at

the terminal late in the day);

▪ Ensure uniform application of policy and procedures by reviewing the procedures at the inland terminals as

there are in part significant discrepancies amongst the terminals in the time taken for various procedures.

Medium to long term:

▪ Continue to work on and implement an Authorized Economic Operator (AEO) Program that is currently under development. With this program in place, trucks would by-pass the inland terminal and proceed directly to the traders’ premises;

▪ Develop a single unified ICT system with interconnectivity between Kosovo Customs and Food and

Veterinary Agency. This would help eliminate the requirement for hard copies of documents and would help

reduce the time needed for FVA processing as this could be done online resulting in online approval;

▪ Consider separating release from payment of duty (a deferral of duty payment based on posted guarantees);

▪ Consider developing an electronic Single Window to facilitate issuance of licenses, permits and certificates.

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2. The Kosovo Time Release Study

2.1. Methodology and Process

Methodology followed in conducting the Kosovo TRS

Figure 4: TRS cycle as presented in the WCO Guidelines

The phases followed in conducting the Kosovo Time Release Study were:

1. Preparation of the Study including process mapping, development of Study tools and sampling

2. Briefing and sensitizing the stakeholders including public relations initiatives

3. Pilot testing

4. Conducting the actual Study

5. Analyzing and validating data followed by data cleaning

6. Report preparation with key findings and recommendations

The WCO’s “Guide to Measure the Time Required for the Release of Goods Version 2“ and the WCO software

were used in the conduct of this survey.

Preparation of the Study

This phase included the design of the questionnaires, the determination of scope and the design of the Study

(methodology, sampling etc.) and mapping of the various processes.

University interns were hired by IFC to assist in the carrying out of the TRS. The interns’ role was to:

▪ Assist in the collection of the required data

▪ Ensure all questionnaire forms are completed fully and accurately

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▪ Input the collected data from the questionnaires into the TRS system designed by WCO

▪ Ensure the integrity of the collected data by conducting a validation exercise.

It was decided that the TRS would be conducted for a period of six regular working days, Monday to Saturday,

which is when the inland terminals are operating. The Time Release Study was conducted from October 10-15

between the hours of 8:00am to 4:00 pm at the BCPs with Macedonia (Hani i Elezit) and Albania (Vermica), and at

the inland terminals, Prizren, Pristina, Ferizaj and Hani i Elezit. Border crossing points across Kosovo are open 24h,

however, the Customs operating hours for clearance are open from 8:00 to 18:00. Questionnaires were also

distributed at the border with Serbia during the last two days of the survey period in order to meet a target of

distributing 500 questionnaires.

The Study covered all consignments except those under simplified procedures. Simplified procedures constituted

20.27% of all shipments imported in 2016.

Business process maps detailing import, export and transit procedures were developed for all BCPs and inland

terminals to be included in the study. The process maps were validated by Customs as were the questionnaires.

Based on these maps, questionnaires were developed to collect data on the import and export processes.

The questionnaires were designed to capture time data for the processing procedures in the order that they occur

and to record times taken by the FVA in approving an application (see Appendices 6, 7 & 8).

Briefings and sensitizing the stakeholders

On September 22,2016, a briefing session was given to representatives of Kosovo Customs, other border agencies, terminal operators as well as freight forwarders. The purpose of the TRS and the WCO methodology were explained in detail to the participants. It was explained that the TRS is a method for measuring the actual time and steps required from the arrival of goods until their clearance and release into the domestic market. All inland terminals and border crossings where the TRS Study was undertaken, were visited and Customs Officers, customs brokers and terminal operators were briefed on the study.

Pilot testing

A pilot test was conducted on September 26 and 27, 2016 at Hani i Elezit.

Pilot tests are important in order to ascertain if the data collection can be done as prescribed. They also provide

the opportunity to remedy any problems that might be encountered due to a lack of understanding by the

personnel collecting and recording the data.

The specific objectives of the pilot test were to:

- determine if the proposed methodology of collecting data would work operationally; and

- acquaint the brokers with their tasks of completing the import and export questionnaire.

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The results of the pilot indicated that the questionnaire was appropriate and that its completion would provide

the data necessary for an analysis of the time required for release of goods.

Sampling Process

The statistics for the number of T1s processed during one week in August 2016 (a time period that is representative of the declaration volumes during the same time period of the Study) at the BCPs that would be involved in the TRS were reviewed to ascertain whether or not a sampling process should be used. The statistics showed that the volume of imports was approximately 350 and the volume of exports approximately 150. These figures represented the volume of declarations that were processed in the normal procedure rather than simplified procedures.

Based on these statistics, it was decided not to use a sampling methodology but rather to record data on all import

and export transactions that were not subject to Simplified Procedures.

Distribution of questionnaires started on October 10, 2016.The table below shows how many questionnaires were

collected per inland terminal.

Table 1: Distribution of questionnaires collected

TRS Study Numbers

Number of Questionnaires Collected

Inland Terminals Import Export

Hani I Elezit 169 75

Ferizaj 76 61

Prizren 138 94

Pristina 58 49

TOTAL 441 279

Data Analysis

As shown above in Table 1, the total number of questionnaires collected for import was 441 and the total for

export was 279. The data from these questionnaires was entered into the WCO TRS system.

The WCO TRS software can run data validation reports. This program was run to identify any anomalies, and any

identified errors were corrected. All questionnaires were checked to ensure accuracy of the data reported.

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2.2. Findings

The analysis of the data collected during the TRS shows that there are no major bottlenecks or impediments that affect the release time for transaction and contributes to trade facilitation. All stakeholder processes that were included in the study (brokers, FVA, banks) were carried out expeditiously.

Overall findings

Table 2: Overall findings – import

Interval Average Time Number of Valid

Responses

Question Numbers

Defining the Interval

Arrival of Truck at BCP

TO Issuance of Release

Order

5 hours 3 minutes 382 10 to 73

Arrival of Truck at BCP

TO Truck Exiting BCP

0 hours 6 minutes 427 10 - 24

Arrival of Truck at

Inland Terminal TO

Issuance of Release

Order

4 hours 3 minutes 373 27- 73

Note: One will note that the number of surveys reflected above in the first row is 382 for elapsed time for arrival

of a truck at BCP and issuing of Release Order, yet the number of surveys for the second row is 427. The reason is

that of all the surveys collected only 382 had responses to the questions defining the interval being measured (in

this case, the date the truck arrives at the BCP and the date the Customs issues the Release Order at the inland

terminal). There were 427 surveys that had responses that corresponded to the interval “arrival of the truck at

the BCP to the truck exiting the BCP”. This type of variation applies throughout the various sections. The figure of

5 hours and 3 minutes in row 1 includes the times needed for travelling between the BCP and the inland terminal.

A carrier can proceed to any inland terminal – it is not restricted to reporting to the inland terminal closest to the

BCP.

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Figure 5: Summary of average time taken for major intervals of the import process

Source: Time Release Study

Table 3: Overall findings – export

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Sad to Customs at inland terminal TO Truck exiting BCP

3 hours 17 minutes 251 9 to 49

Time SAD submitted to Customs at inland terminal TO Truck exiting terminal

0 hours 33 minutes 100 9 to 35

Time documentation presented at BCP TO time truck sealed and ASYCUDA updated

1 hour 10 minutes 244 37 to 45

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The figure of 3 hours and 17 minutes in row 1 above includes the times needed for travelling between the inland

terminal and the BCP. A carrier can proceed to any inland terminal – it is not restricted to reporting to the inland

terminal closest to the BCP.

Figure 6: Summary of average time taken for major intervals of the export process

Source: Time Release Study

Processing time by phase

Detailed statistical breakdowns of the intervals involved in processing import declarations are reflected in Appendix 9 and Appendix 10 provides the statistical breakdowns for export processing.

Comments

In September 2016 the IFC conducted a mission to work with FVA to establish a risk management policy. During the meetings with the FVA we learned that there are sometimes problems with the clearance of perishable goods particularly on weekends and public holidays. Some of the frustrations occur as the bank is not open for the payment of charges and others occur with the coordination between the Customs and FVA clearance process. A review of the clearance of perishables such as 1 day old chicks and other highly sensitive goods would be worthy of further investigation.

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2.3. Conclusions

One of the main purposes of the TRS is to identify bottlenecks and impediments to the timely release of goods and to make recommendations for actions to remove them. The analysis of the data presented in Appendices 9 and 10 indicates that there are no major bottlenecks or impediments. Rather, by implementing the simplified procedures program and owing to the manner in which yellow channeled declarations are processed, Kosovo Customs is ensuring that the release of cargo in both regimes of import and export is facilitated expeditiously.

Time Release Studies should be conducted on a regular basis at least every 24 months to ensure that processes

are efficient or after major policy changes or modernization initiatives have been implemented. This study

provides baseline statistics which can be used to provide an objective baseline measurement against which the

impacts of reforms and modernization can be measured and evaluated over time.

2.4. Recommendations

The following recommendations are offered for consideration:

Short term:

▪ Expand the number of commodities/traders authorized to use the Simplified Release procedures; ▪ Expand the hours of operation at the inland terminals (some of the outliers were due to carriers arriving at

the terminal late in the day);

▪ Ensure uniform application of policy and procedures by reviewing the procedures at the inland terminals as

there are in part significant discrepancies amongst the terminals in the time taken for various procedures.

Medium to long term:

▪ Continue to work on and implement an Authorized Economic Operator (AEO) Program that is currently under development. With this program in place, trucks would by-pass the inland terminal and proceed directly to the traders’ premises;

▪ Develop a single unified ICT system with interconnectivity between Kosovo Customs and Food and

Veterinary Agency. This would help eliminate the requirement for hard copies of documents and would help

reduce the time needed for FVA processing as this could be done online resulting in online approval;

▪ Consider separating release from payment of duty (a deferral of duty payment based on posted guarantees);

▪ Consider developing an electronic Single Window to facilitate issuance of licenses, permits and certificates.

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Appendix 1: Kosovo Customs Today

Background and context

Kosovo is part of the Balkan Peninsula situated in Southeastern Europe. It is bordered by Macedonia and Albania

to the South, Montenegro to the west and Serbia to the north and east.

Customs Service of UNMIK was established in August 1999, to ensure the application of fair and uniform customs regulations and other provisions applicable to goods, which are subject to customs supervision. On 12 December 2008 Customs Service UNMIK became Kosovo Customs. A new Customs Code was adopted on 11 November 2008 by the Kosovo Assembly. The Customs Code is in full compliance with the legal standards of the European Union and among others has the economic development of the Republic of Kosovo as an objective.2

Aside from customs duties Customs also collects VAT and excise tax. Besides the collection of revenues, Kosovo Customs protects society from smuggling of drugs and other prohibited goods.3

Kosovo started to organize its border checkpoints with the help of the United Nations Mission in Kosovo (UNMIK)

interim administration and European Union (EU) in 1999. Nowadays, there are 13 border crossings and 10 inland

terminals functional with 622 employees across Kosovo.

Kosovo Customs collects about 70% of revenues to the Kosovo Consolidated Budget. The IMF has repeatedly praised the performance of the Customs and considers it in line with Western European services.4

2 Kosovo Customs Official Website 3 Kosovo Customs Official Website 4 Kosovo Customs Official Website

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Figure 4: Map of

Kosovo BCP and

Inland Terminals

Source: Kosovo

Customs

Border crossings used in Kosovo TRS:

Hani i Elezit Border Crossing Point - located in the southern part of the Republic of Kosovo, in the 70th kilometer

of the highway between Prishtina and Skopje, Macedonia. It is the customs station with the highest inflow of

passengers, vehicles and trucks that carry commercial goods for Kosovo markets. Hani i Elezit is includes two

partswhere Kosovo Customs operations are performed: the Border Crossing Point and the Terminal.5

Vermica Border Crossing Point – an official international border crossing between Kosovo and Albania. It is the

only border crossing point between Kosovo and Albania that serves commercial goods, and has the highest volume

of passengers entering or exiting Albania.6

Merdare Border Crossing Point- is located at kilometer 37 of the highway Pristina to Nis, Serbia. in the North-

East of Kosovo. It started operating in 2001. In 2002, a customs terminal was opened in Podujevo to complete

the clearance of goods, while the border crossing deals with documentary checks. and clears goods contained in

passengers’ baggage.7

5 Kosovo Customs Official Website 6 Kosovo Customs Official Website 7 Kosovo Customs Official Website

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Appendix 2: Customs Statistics

The tables below reflect the imported and exported commodities, the countries that goods are imported from and the countries that Kosovo exports products to. Also shown is the total revenue collected by Customs in 2016 and the revenue collection statistics for the inland terminals involved in this Study.

Figure 7: Top 10 Import Commodities, Value in Euros

Source: Kosovo Customs

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Figure 9: Top 10 Export commodities, Value in Euros

Source: Kosovo Customs

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Figure 10: Top 10 Countries Kosovo imports from – values shown in Euro

Source: Kosovo Customs

Figure 11: Top 10 Countries Kosovo Exports to – values shown in Euro

Source: Kosovo Customs

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Figure 12: Export volumes by BCP- values shown in Euro

Source: Kosovo Customs

Figure 13: Total revenue collected in 2016 – values shown in Euro

Source: Kosovo Customs

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Appendix 3: Customs Processing

Overview of the Customs clearance process

Kosovo Customs uses ASYCUDA World as its declaration processing system. Declarations are submitted electronically to Customs for processing. However, when clearance by FVA or physical examination is required by Customs, the agent is required to submit hard copies to the appropriate unit.

Kosovo Customs has two forms of Customs clearance which dictate where the clearance procedures will take

place. Customs has implemented simplified procedures for certain declarants and specified commodities (see

Appendix 11). Commodities that are subject to simplified procedures are cleared at the Border Crossing Point

(BCP) and can proceed directly to the trader’s premises.

Commodities that are not subject to simplified procedures are transported to inland terminals for Customs

clearance. The trader can choose to have his goods cleared at any inland terminal. The inland terminals are

privately owned.

AYCUDA World categorizes declarations into four channels (both import and export) depending on risk analysis.

The green channel indicates an immediate release without Customs intervention (declarations covering goods

subject to the simplified procedures are treated as green channel); declarations in the yellow channel require a

document review by Customs; the red channel indicates that the goods covered by the declaration require a

physical exam; and the blue channel indicates that the declaration is subject to audit after the release of the

goods.

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Appendix 4: Import and Export Processing

Import processing

The following steps are carried out at the BCP:

▪ On arrival of the conveyance at the BCP, police checks including immigration checks are performed; ▪ The Customs officer verifies that the T1 (a T1 is a transit document used to transport goods under bond

from one Customs office to another – it is used for both internal domestic transit and international

transit) is in the system; if it is not, the conveyance is held until a T1 is submitted;

▪ Conveyances can be weighed if necessary and the weights are recorded;

▪ Physical inspections of cab can be done if deemed necessary by the Customs Officer;

▪ The conveyance is released from the BCP – if the declarant and imported commodities qualify for

simplified procedures, the conveyance remains at the BCP area for a minimal amount of time and if there

is no further Customs intervention within that time delay, it may proceed to the importer’s premises;

▪ For loads that do not qualify for simplified procedures, the conveyance is released from the BCP and it

proceeds to the inland terminal.

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Figure 14: BCP Processing

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The following steps are carried out at the inland terminals

▪ The terminal operator confirms arrival of the conveyance at the terminal;

▪ The freight forwarder confirms the T1 and registers the manifest;

▪ If shipment requires clearance of FVA, hard copy SAD is submitted to appropriate FVA unit for clearance

– FVA Inspector performs documentary check and indicates if physical examination is required – FVA

Inspector stamps SAD to indicate declaration has been reviewed;

▪ SAD is registered in AW;

▪ Declaration subjected to AW risk assessment/selectivity;

▪ GREEN channeled declarations routed to blue channel, payment order issued, payment received, exit note

created in AW and printed by freight forwarder, conveyance proceeds to exit gate, documentation verified

and conveyance exits terminal;

▪ YELLOW channeled declarations – conveyance remains in terminal to allow time for document review and

resolution of any queries. Not all yellow channel declarations are subjected to document review – if the

file is not opened in the allotted time of five minutes the conveyance is permitted to leave the terminal.

Once yellow channel processing completed, declarations routed to blue channel, payment order issued,

payment received, exit note created in AW and printed by freight forwarder, conveyance proceeds to exit

gate, documentation verified and conveyance exits terminal; NOTE – there is a HQ unit that is randomly

assigned a percentage of yellow channeled declarations for full documentary review.

▪ RED channeled declarations – physical examination of cargo carried out; inspection report completed and

filed in AW; if offence detected conveyance held at terminal and offence action taken; once any queries

resolved as a result of physical examination are resolved declarations routed to blue channel, payment

order issued, payment received, exit note created in AW and printed by freight forwarder, conveyance

proceeds to exit gate, documentation verified and conveyance exits terminal.

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Figure 15: Import - inland terminal processing

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Export processing

▪ Declaration is submitted electronically; ▪ Declaration subjected to AW risk assessment/selectivity;

▪ GREEN channeled declarations are directed to the exit BCP; conveyance sealed and information entered into AW; conveyance proceeds to BCP;

export declaration closed in AW;

▪ RED channeled declarations – conveyance is directed to inland terminal specified on SAD; documentary and physical examination conducted;

queries issued when necessary and resolved; offence action taken where warranted; conveyance proceeds to BCP; export declaration closed in

AW;

Figure 16: Export declaration processing

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Appendix 5: Food and Veterinary Agency Processing

Plant and animal products entering Kosovo require an import permit and clearance by FVA. Kosovo law requires

that KVA processing be done before Customs clearance. In order to ensure that all consignments requiring KVA

processing are cleared by KVA before release is given, Customs has crossed referenced in ASYCUDA the tariff codes

pertaining to KVA requirements and will not release consignments with those codes unless there is a FVA stamp

on the declaration indicating a FVA clearance.

The FVA processing steps are as follows:

▪ consignment transported from BCP;

▪ Freight/forwarder submits a hard copy of the declaration and supporting documents to the FVA office at

the terminal;

▪ FVA inspector undertakes a mandatory document check and liaises with FVA headquarters to request an

import permit – import permits for meat imports are issued by the Chief Veterinary Officer;

▪ documentary check will determine if a physical check is required and the extent of the extent of such

examination;

▪ physical examinations are carried out with Customs;

▪ if there is identified risk from examination or the declarant is a new importer or if the consignment is

known to be high risk, the inspector will take three samples of the goods for laboratory analysis; one

sample returned to importer, one sent to laboratory and one retained at office;

▪ consignment is held until laboratory results are received the FVA inspector at the office;

▪ Customs processing of the declaration can be done pending receipt of laboratory analysis – however

consignment will not be finally released until Customs receives FVA clearance;

▪ FVA does not hold consignment at inland terminal pending laboratory results – consignments are held

intact at either importers premises or approved warehouse;

▪ if laboratory results negative, the consignment is released;

▪ if laboratory results positive inspectors at all border crossings are advised to take samples of same

commodities for laboratory testing;

▪ FVA will perform another test to verify results of first test - if same results Importer may have second test

performed at accredited laboratory at his expense;

▪ if import is refused by FVA, consignment is re-exported or destroyed.

▪ Animal importations are processed by qualified veterinarian.

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Figure 17: FVA processing

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Appendix 6: Import Questionnaire

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Appendix 7: Export Questionnaire

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Appendix 8: FVA Questionnaire

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Appendix 9: Detailed Findings of the Study: Import

Table 4: Elapsed Average Time from Arrival at BCP to Release Order Issued

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of Truck at BCP TO Issuance of Release Order

5 hours 3 minutes 382 10 to 73

The table below shows the percentage of the total number of trucks processed within the various time various frames.

Table 5: Table of surveys completed @ 10% intervals - Elapsed Average Time from Arrival at BCP to Release Order Issued

% minutes h m d

10 60 0d 1h 0m

20 76 0d 1h 16m

30 93 0d 1h 33m

40 115 0d 1h 55m

50 136 0d 2h 17m

60 168 0d 2h 49m

70 215 0d 3h 38m

77 303 0d 5h 3m ⇐ average

80 333 0d 5h 42m

90 106 0d 17h 43m

100 2663 1d 20h 23m

In some instances, where the average time is shown in the tables there is a difference of 1 minute between the column titled

minutes and the column titled h m d. This is due to the software performing a rounding operation.

The figure of 5 hours and 3 minutes includes the times needed for travelling between the BCP and the inland terminal. A

carrier can proceed to any inland terminal – it is not restricted to reporting to the inland terminal closest to the BCP.

Kosovo Time Release Study

43

Table 6: BCP Processing

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Truck exiting BCP

0 hours 6 minutes 427 10 to 24

Table 7: Individual BCP Timings - Macedonia Border - Hanai I Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Truck exiting BCP

0 hours 5 minutes 219 10 to 24

Table 8: Table of surveys completed @ 10% intervals - Individual BCP timings, Macedonia border: arrival of the truck at BCP to truck exiting BCP

% minutes h m d

10 4 0d 0h 4m

20 4 0d 0h 4m

30 4 0d 0h 4m

40 4 0d 0h 4m

50 5 0d 0h 5m

60 5 0d 0h 5m

70 5 0d 0h 5m

78 6 0d 0h 6m ⇐ average

80 6 0d 0h 6m

90 6 0d 0h 6m

100 149 0d 2h 29m

Kosovo Time Release Study

44

Table 9: Arrival of truck at BCP to truck exiting BCP- Albania border

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Truck exiting BCP

0 hours 8 minutes 176 10 to 24

Table 10: Table of surveys completed @10% intervals - Arrival of truck at BCP to truck exiting BCP Albania border

% minutes h m d

10 3 0d 0h 3m

20 3 0d 0h 3m

30 4 0d 0h 4m

40 4 0d 0h 4m

50 5 0d 0h 5m

60 5 0d 0h 5m

70 5 0d 0h 5m

80 6 0d 0h 6m

88 8 0d 0h 8m ⇐ average

90 10 0d 0h 10m

100 243 0d 4h 3m

There was 1 cab check performed at the Albanian border which took 2 minutes.

Kosovo Time Release Study

45

Table 11: Serbia border-- Arrival of truck at BCP to truck exiting BCP border

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Truck exiting BCP

0 hours 4 minutes 16 10 to 24

Table 12: Table of surveys completed @10%intervals - Arrival of truck at BCP to truck exiting BCP border

% minutes h m d

10 4 0d 0h 4m

20 4 0d 0h 4m

30 4 0d 0h 4m

40 4 0d 0h 4m

50 5 0d 0h 5m

60 5 0d 0h 5m

70 5 0d 0h 5m

78 6 0d 0h 5m ⇐ average

80 6 0d 0h 6m

90 6 0d 0h 6m

100 149 0d 2h 29m

Table 13: Overall Time Taken for Inland Processing - Yellow and Red Channels

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Issuance of Release Order

4 hours 3 minutes 373 27 to 73

Kosovo Time Release Study

46

Table 14: Table of surveys completed @10% intervals Overall Time Taken for Inland Processing - Yellow and Red Channels

% minutes h m d

10 35 0d 0h 35m

20 44 0d 0h 44m

30 53 0d 0h 53m

40 64 0d 1h 4m

50 78 0d 1h 18m

60 104 0d 1h 44m

70 160 0d 2h 40m

78 247 0d 4h 3m ⇐ average

80 278 0d 4h 38m

90 951 0d 15h 51m

100 2654 1d 20h 14m

Kosovo Time Release Study

47

Table 15: Average Time Taken for Processing Yellow and Red - Individual Terminals- Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Issuance of Release Order

1 hour 56 minutes 105 27 to 73

Table 16: Table of surveys completed @10%intervals- Average Time Taken for Processing Yellow and Red - Individual Terminals- Prizren

% minutes h m d

10 37 0d 0h 37m

20 41 0d 0h 41m

30 48 0d 0h 48m

40 54 0d 0h 53m

50 62 0d 1h 2m

60 67 0d 1h 7m

70 78 0d 1h 18m

80 92 0d 1h 32m

84 116 0d 1h 56m ⇐ average

90 278 0d 4h 38m

100 1232 0d 20h 32m

Kosovo Time Release Study

48

Pristina

Table 17: Average Time Taken for Processing Yellow and Red - Individual Terminals- Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Issuance of Release Order

4 hours 28 minutes 55 27 to 73

Table 18: Table of surveys completed @10%intervals- Average Time Taken for Processing Yellow and Red - Individual

Terminals- Pristina

% minutes h m d

10 32 0d 0h 32m

20 45 0d 0h 45m

30 60 0d 1h 0m

40 71 0d 1h 11m

50 76 0d 1h 16m

60 104 0d 1h 44m

70 153 0d 2h 33m

73 269 0d 4h 28m ⇐ average

80 302 0d 5h 2m

90 1010 0d 16h 50m

100 1628 1d 3h 8m

Kosovo Time Release Study

49

Table 19: Average Time Taken for Processing Yellow and Red - Individual Terminals- Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Issuance of Release Order

7 hours 53 minutes 63 27 to 73

Table 20: Table of surveys completed @10%intervals- Average Time Taken for Processing Yellow and Red - Individual Terminals- Ferizaj

% minutes h m d

10 45 0d 0h 45m

20 63 0d 1h 3m

30 91 0d 1h 31m

40 143 0d 2h 23m

50 179 0d 2h 59m

60 215 0d 3h 35m

68 474 0d 7h 53m ⇐ average

70 828 0d 13h 48m

80 1175 0d 19h 35m

90 1318 0d 21h 58m

100 1610 1d 2h 50m

Kosovo Time Release Study

50

Table 21: Average Time Taken for Processing Yellow and Red - Individual Terminals- Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Arrival of the truck at BCP TO Issuance of Release Order

3 hours 41 minutes 139 27 to 73

Table 22: Table of surveys completed @10%intervals- Average Time Taken for Processing Yellow and Red - Individual Terminals- Hani i Elezit

% minutes h m d

10 28 0d 0h 28m

20 40 0d 0h 40m

30 49 0d 0h 49m

40 65 0d 1h 5m

50 94 0d 1h 34m

60 123 0d 2h 3m

70 160 0d 2h 40m

80 228 0d 3h 48m

80 221 0d 3h 41m ⇐ average

90 362 0d 6h 2m

100 2654 1d 20h 14m

Kosovo Time Release Study

51

Table 23: Overall average elapsed time for from SAD Submission to Release Order Issued – Yellow Channel

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD referred to Yellow Channel TO Issuance of Release Order

1 hours 33 minutes 262 38 to 73

Table 24: Table of surveys completed @10%intervals- Overall average elapsed time for from SAD Submission to Release Order Issued – Yellow Channel

% minutes h m d

10 16 0d 0h 16m

20 20 0d 0h 20m

30 25 0d 0h 25m

40 31 0d 0h 31m

50 36 0d 0h 36m

60 43 0d 0h 43m

70 54 0d 0h 54m

80 73 0d 1h 13m

85 94 0d 1h 33m ⇐ average

90 126 0d 2h 6m

100 2558 1d 18h 38m

Kosovo Time Release Study

52

Table 25: Overall average elapsed time for from SAD Submission to Release Order Issued – Individual Terminals - Prizern

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD referred to Yellow Channel TO Issuance of Release Order

0 hours 47 minutes 88 38 to 73

Table 26: Table of surveys completed @ 10% intervals - Overall average elapsed time for from SAD Submission to Release Order Issued – Individual Terminals - Prizern

% minutes h m d

10 18 0d 0h 18m

20 23 0d 0h 23m

30 25 0d 0h 25m

40 29 0d 0h 29m

50 32 0d 0h 31m

60 38 0d 0h 38m

70 43 0d 0h 43m

75 47 0d 0h 47m ⇐ average

80 52 0d 0h 52m

90 67 0d 1h 7m

100 335 0d 5h 35m

Kosovo Time Release Study

53

Table 27: Overall average elapsed time for from SAD Submission to Release Order Issued – Individual Terminals - Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD referred to Yellow Channel TO Issuance of Release Order

0 hours 38 minutes 22 38 to 73

Table 28: Table of surveys completed @ 10% intervals - Overall average elapsed time for from SAD Submission to Release Order Issued – Individual Terminals- Pristina

% minutes h m d

10 16 0d 0h 16m

20 17 0d 0h 17m

30 20 0d 0h 20m

40 28 0d 0h 28m

50 32 0d 0h 32m

59 38 0d 0h 38m ⇐ average

60 39 0d 0h 39m

70 43 0d 0h 43m

80 50 0d 0h 50m

90 70 0d 1h 10m

100 110 0d 1h 50m

Kosovo Time Release Study

54

Table 29: Overall average elapsed time for from SAD Submission to Release Order Issued – Individual Terminals – Pristina- Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD referred to Yellow Channel TO Issuance of Release Order

2 hours 11 minutes 31 38 to 73

Table 30: Table of surveys completed @ 10% intervals - Overall average elapsed time for from SAD Submission to Release Order Issued – Individual Terminals - Ferizaj

% minutes h m d

10 20 0d 0h 20m

20 25 0d 0h 25m

30 27 0d 0h 27m

40 36 0d 0h 36m

50 45 0d 0h 45m

60 53 0d 0h 53m

70 61 0d 1h 1m

80 74 0d 1h 14m

87 132 0d 2h 11m ⇐ average

90 168 0d 2h 48m

100 1219 0d 20h 19m

Kosovo Time Release Study

55

Table 31: Overall average elapsed time for from SAD Submission to Release Order Issued – Individual Terminals –Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD referred to Yellow Channel TO Issuance of Release Order

2 hours 13 minutes 112 38 to 73

Table 32: Table of surveys completed @ 10% intervals - Overall average elapsed time for from SAD Submission to Release

Order Issued – Individual Terminals –Hani i Elezit

% minutes h m d

10 15 0d 0h 15m

20 20 0d 0h 20m

30 25 0d 0h 25m

40 34 0d 0h 34m

50 40 0d 0h 39m

60 54 0d 0h 54m

70 73 0d 1h 13m

80 101 0d 1h 41m

87 133 0d 2h 13m ⇐ average

90 151 0d 2h 31m

100 2558 1d 18h 38m

Kosovo Time Release Study

56

Table 33: Total Average Time for FVA Processing including Document Check and Physical Examination

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time FVA document check commences TO Time FVA process ends

0 hours 45 minutes 38 31 to 35

Table 34: Table of surveys completed @ 10% intervals- Total Average Time for FVA Processing including Document Check and Physical Examination

% minutes h m d

10 2 0d 0h 2m

20 5 0d 0h 5m

30 10 0d 0h 10m

40 12 0d 0h 12m

45 45 0d 0h 45m

50 14 0d 0h 14m

60 19 0d 0h 19m

70 20 0d 0h 20m

80 25 0d 0h 25m

90 38 0d 0h 38m

100 1110 0d 18h 30m

Kosovo Time Release Study

57

Table 35: FVA Processing - Individual Terminals

Average Total Time for FVA processing (document review plus physical examination)

Kosovo Time Release Study

58

Table 36: Overall average elapsed time from Agent notified that physical examination required to declaration re- routed green – Red Channel

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time from Agent notified that physical examination required TO Time declaration re-routed green

2 hours 58 minutes 61 42 to 66

Table 37: Table of surveys completed @ 10% intervals. Overall average elapsed time from Agent notified that physical examination required to declaration re- routed green – Red Channel

% minutes h m d

10 23 0d 0h 23m

20 42 0d 0h 42m

30 50 0d 0h 50m

40 70 0d 1h 9m

50 86 0d 1h 26m

60 103 0d 1h 43m

70 143 0d 2h 23m

77 179 0d 2h 58m ⇐ average

80 237 0d 3h 57m

90 334 0d 5h 34m

100 1066 0d 17h 46m

Kosovo Time Release Study

59

Table 38: Elapsed average time from Agent notified that physical examination required to declaration re- routed green – Red Channel - Individual Terminals - Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time from Agent notified that physical examination required TO Time declaration re-routed green

2 hours 17 minutes 14 42 to 66

Table 39: Table of surveys completed @ 10% intervals - Elapsed average time from Agent notified that physical examination required to declaration re- routed green – Red Channel - Individual Terminals - Prizren

% minutes h m d

10 45 0d 0h 45m

20 45 0d 0h 45m

30 47 0d 0h 47m

40 83 0d 1h 23m

50 124 0d 2h 4m

50 138 0d 2h 17m ⇐ average

60 167 0d 2h 47m

70 178 0d 2h 58m

80 244 0d 4h 4m

90 258 0d 4h 18m

100 301 0d 5h 1m

Kosovo Time Release Study

60

Table 40: Elapsed average time from Agent notified that physical examination required to declaration re- routed green – Red Channel - Individual Terminals - Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time from Agent notified that physical examination required TO Time declaration re-routed green

4 hours 24 minutes 10 42 to 66

Table 41: Table of surveys completed @ 10% intervals - Elapsed average time from Agent notified that physical examination required to declaration re- routed green – Red Channel - Individual Terminals - Pristina

% minutes h m d

10 23 0d 0h 23m

20 28 0d 0h 28m

30 36 0d 0h 36m

40 47 0d 0h 47m

50 52 0d 0h 52m

60 77 0d 1h 17m

70 145 0d 2h 25m

80 628 0d 10h 28m

80 265 0d 4h 24m ⇐ average

90 1066 0d 17h 46m

100 1066 0d 17h 46m

Kosovo Time Release Study

61

Table 42: Elapsed average time from Agent notified that physical examination required to declaration re- routed green – Red Channel - Individual Terminals- Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time from Agent notified that physical examination required TO Time declaration re-routed green

2 hours 56 minutes 25 42 to 66

Table 43: Table of surveys completed @ 10% intervals - Elapsed average time from Agent notified that physical examination required to declaration re- routed green – Red Channel - Individual Terminals - Ferizaj

% minutes h m d

10 49 0d 0h 49m

20 65 0d 1h 5m

30 73 0d 1h 13m

40 80 0d 1h 20m

50 95 0d 1h 35m

60 103 0d 1h 43m

70 105 0d 1h 45m

80 190 0d 3h 10m

80 177 0d 2h 56m ⇐ average

90 355 0d 5h 55m

100 995 0d 16h 35m

Kosovo Time Release Study

62

Table 44: Elapsed average time from Agent notified that physical examination required to declaration re- routed green – Red Channel - Individual Terminals- Hanai I Elizet

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time from Agent notified that physical examination required TO Time declaration re-routed green

1 hour 14 minutes 8 42 to 66

Table 45: Table of surveys completed @ 10% intervals - Elapsed average time from Agent notified that physical examination required to declaration re- routed green – Red Channel - Individual Terminals

% minutes h m d

10 1 0d 0h 1m

20 10 0d 0h 10m

30 13 0d 0h 13m

40 15 0d 0h 15m

50 26 0d 0h 25m

60 36 0d 0h 36m

70 52 0d 0h 52m

75 74 0d 1h 14m ⇐ average

80 156 0d 2h 36m

90 313 0d 5h 13m

100 313 0d 5h 13m

Kosovo Time Release Study

63

Table 46: Overall average time to conduct physical examination

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO Time physical examination ends

0 hours 25 minutes 61 51 to 55

Table 47: Table of surveys completed @ 10% intervals - Overall average time to conduct physical examination

% minutes h m d

10 1 0d 0h 1m

20 3 0d 0h 3m

30 5 0d 0h 5m

40 8 0d 0h 8m

50 13 0d 0h 13m

60 20 0d 0h 20m

67 25 0d 0h 25m ⇐ average

70 29 0d 0h 29m

80 35 0d 0h 35m

90 51 0d 0h 51m

100 264 0d 4h 24m

Kosovo Time Release Study

64

Table 48: Average time to conduct physical examination – individual terminals- Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO Time physical examination ends

0 hours 34 minutes 11 51 to 55

Table 49: Table of surveys completed @ 10% intervals - Overall average time to conduct physical examination- Prizen

% minutes h m d

10 5 0d 0h 5m

20 6 0d 0h 6m

30 8 0d 0h 8m

40 19 0d 0h 19m

50 21 0d 0h 21m

60 25 0d 0h 25m

64 35 0d 0h 34m ⇐ average

70 35 0d 0h 35m

80 42 0d 0h 42m

90 100 0d 1h 40m

100 121 0d 2h 1m

Kosovo Time Release Study

65

Pristina

Table 50: Average time to conduct physical examination – individual terminals- Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO Time physical examination ends

0 hours 18 minutes 11 51 to 55

Table 51: Table of surveys completed @ 10% intervals - Overall average time to conduct physical examination- Pristina

% minutes h m d

10 2 0d 0h 2m

20 11 0d 0h 11m

30 12 0d 0h 12m

40 13 0d 0h 13m

50 13 0d 0h 13m

60 15 0d 0h 15m

70 18 0d 0h 18m

73 18 0d 0h 18m ⇐ average

80 22 0d 0h 22m

90 42 0d 0h 42m

100 51 0d 0h 51m

Kosovo Time Release Study

66

Table 52: Average time to conduct physical examination – individual terminals- Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO Time physical examination ends

0 hours 24 minutes 28 51 to 55

Table 53: Table of surveys completed @ 10% intervals - Overall average time to conduct physical examination- Feizaj

% minutes h m d

10 1 0d 0h 1m

20 2 0d 0h 2m

30 3 0d 0h 3m

40 4 0d 0h 4m

50 5 0d 0h 5m

60 8 0d 0h 8m

70 23 0d 0h 23m

71 24 0d 0h 24m ⇐ average

80 29 0d 0h 29m

90 65 0d 1h 5m

100 264 0d 4h 24m

Kosovo Time Release Study

67

Table 54: Average time to conduct physical examination – individual terminals- Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO Time physical examination ends

0 hours 27 minutes 9 51 to 55

Table 55: Table of surveys completed @ 10% intervals - Overall average time to conduct physical examination- Hani i Elizet

% minutes h m d

10 3 0d 0h 3m

20 5 0d 0h 5m

30 19 0d 0h 19m

40 20 0d 0h 20m

44 27 0d 0h 27m ⇐ average

50 32 0d 0h 32m

60 33 0d 0h 33m

70 35 0d 0h 35m

80 40 0d 0h 40m

90 60 0d 1h 0m

100 60 0d 1h 0m

Kosovo Time Release Study

68

Table 56: Average time between receiving bank payment note and issuing release order

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Receipt of bank payment note TO Issuance of release order

0 hours 8 minutes 252 70 to 73

Table 57: Table of surveys completed @ 10% intervals Average time between receiving bank payment note and issuing

release order

% minutes h m d

10 0 0d 0h 0m

20 1 0d 0h 1m

30 2 0d 0h 2m

40 2 0d 0h 2m

50 4 0d 0h 3m

60 5 0d 0h 5m

70 7 0d 0h 7m

73 9 0d 0h 8m ⇐ average

80 11 0d 0h 11m

90 19 0d 0h 19m

100 203 0d 3h 23m

Kosovo Time Release Study

69

Table 58: Average time between receiving bank payment note and issuing release order - individual terminals -Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Receipt of bank payment note TO Issuance of release order

0 hours 10 minutes 95 70 to 73

Table 59: Table of surveys completed @ 10% intervals-: Average time between receiving bank payment note and issuing release order - individual terminals -Prizren

% minutes h m d

10 0 0d 0h 0m

20 2 0d 0h 2m

30 3 0d 0h 3m

40 5 0d 0h 5m

50 6 0d 0h 6m

60 10 0d 0h 9m

69 11 0d 0h 10m ⇐ average

70 11 0d 0h 11m

80 15 0d 0h 15m

90 20 0d 0h 20m

100 203 0d 3h 23m

Kosovo Time Release Study

70

Pristina

Table 60: Average time between receiving bank payment note and issuing release order - individual terminals -Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Receipt of bank payment note TO Issuance of release order

0 hours 6 minutes 41 70 to 73

Table 61: Table of surveys completed @ 10% intervals-: Average time between receiving bank payment note and issuing release order - individual terminals -Pristina

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 1 0d 0h 1m

50 1 0d 0h 1m

60 2 0d 0h 2m

70 4 0d 0h 4m

80 6 0d 0h 6m

88 6 0d 0h 6m ⇐ average

90 9 0d 0h 9m

100 90 0d 1h 30m

Kosovo Time Release Study

71

Table 62: Average time between receiving bank payment note and issuing release order - individual terminals -Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Receipt of bank payment note TO Issuance of release order

0 hours 4 minutes 35 70 to 73

Table 63: Table of surveys completed @ 10% intervals-: Average time between receiving bank payment note and issuing release order - individual terminals -Ferizaj

% minutes h m d

10 0 0d 0h 0m

20 1 0d 0h 1m

30 2 0d 0h 2m

40 2 0d 0h 2m

50 2 0d 0h 2m

60 2 0d 0h 2m

70 4 0d 0h 4m

77 4 0d 0h 4m ⇐ average

80 6 0d 0h 6m

90 11 0d 0h 11m

100 40 0d 0h 40m

Kosovo Time Release Study

72

Table 64: Average time between receiving bank payment note and issuing release order - individual terminals Hanai I Elizet

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Receipt of bank payment note TO Issuance of release order

0 hours 9 minutes 70 70 to 73

Table 65: Table of surveys completed @ 10% intervals-: Average time between receiving bank payment note and issuing

release order - individual terminals –Hanai I Elizet

% minutes h m d

10 0 0d 0h 0m

20 1 0d 0h 1m

30 1 0d 0h 1m

40 2 0d 0h 2m

50 3 0d 0h 3m

60 5 0d 0h 5m

70 6 0d 0h 6m

80 10 0d 0h 10m

80 10 0d 0h 9m ⇐ average

90 22 0d 0h 21m

100 140 0d 2h 20m

Kosovo Time Release Study

73

Table 66: Average time taken by Agents to submit T1 when not in system at BCP

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from arrival of truck with without T1 in system TO T1 submitted

0 hours 42 minutes 6 14 -17

Table 67: Average time taken by Agents to submit T1 when not in system at BCP- individual BCP- Macedonia border Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from arrival of truck with without T1 in system TO T1 submitted

0 hours 1 minutes 1 14 -17

Table 68: Average time taken by Agents to submit T1 when not in system at BCP- individual BCP- Albania border Vermica

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from arrival of truck with without T1 in system TO T1 submitted

0 hours 50 minutes 5 14 -17

Kosovo Time Release Study

74

Table 69: Table of surveys completed @ 10% intervals Average time taken by Agents to submit T1 when not in system at

BCP- individual BCP- Albania border Vermica

% minutes h m d

10 15 0d 0h 15m

20 18 0d 0h 18m

30 22 0d 0h 22m

40 28 0d 0h 27m

50 33 0d 0h 33m

60 34 0d 0h 33m

70 34 0d 0h 34m

80 90 0d 1h 30m

80 50 0d 0h 50m ⇐ average

90 147 0d 2h 27m

100 147 0d 2h 27m

Kosovo Time Release Study

75

Table 70: Average Time taken by Agent to submit SAD to Customs after FVA processing

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when FVA returns documentation to Agent TO Agent submitting SAD to Customs

0 hours 15 minutes 41 36 -37

Table 71: Average Time taken by Agent to submit SAD to Customs after FVA processing- Individual terminals- Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when FVA returns documentation to Agent TO Agent submitting SAD to Customs

0 hours 22 minutes 2 36 -37

Table 72: Table of surveys completed @ 10% intervals - Average Time taken by Agent to submit SAD to Customs after FVA processing- Individual terminals- Prizren

% minutes h m d

10 10 0d 0h 10m

20 10 0d 0h 10m

30 10 0d 0h 10m

40 10 0d 0h 10m

50 22 0d 0h 22m

50 22 0d 0h 22m ⇐ average

60 35 0d 0h 35m

70 35 0d 0h 35m

80 35 0d 0h 35m

90 35 0d 0h 35m

100 35 0d 0h 35m

Kosovo Time Release Study

76

Table 73: Average Time taken by Agent to submit SAD to Customs after FVA processing- Individual terminals- Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when FVA returns documentation to Agent TO Agent submitting SAD to Customs

0 hours 8 minutes 14 36 -37

Table 74: Table of surveys completed @ 10% intervals - Average Time taken by Agent to submit SAD to Customs after FVA

processing- Individual terminals- Pristina

% minutes h m d

10 1 0d 0h 1m

20 1 0d 0h 1m

30 2 0d 0h 2m

40 4 0d 0h 4m

50 4 0d 0h 4m

60 6 0d 0h 6m

70 8 0d 0h 8m

71 8 0d 0h 8m ⇐ average

80 14 0d 0h 14m

90 19 0d 0h 19m

100 40 0d 0h 40m

Kosovo Time Release Study

77

Table 75: Average Time taken by Agent to submit SAD to Customs after FVA processing- Individual terminals- Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when FVA returns documentation to Agent TO Agent submitting SAD to Customs

0 hours 35 minutes 8 36 -37

Table 76: Table of surveys completed @ 10% intervals - Average Time taken by Agent to submit SAD to Customs after FVA processing- Individual terminals- Ferizaj

% minutes h m d

10 1 0d 0h 1m

20 1 0d 0h 1m

30 3 0d 0h 3m

40 3 0d 0h 3m

50 4 0d 0h 4m

60 5 0d 0h 5m

70 6 0d 0h 6m

80 15 0d 0h 15m

88 35 0d 0h 35m ⇐ average

90 247 0d 4h 7m

100 247 0d 4h 7m

Kosovo Time Release Study

78

Table 77: Average Time taken by Agent to submit SAD to Customs after FVA processing- Individual terminals- Hanai I Elizet

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when FVA returns documentation to Agent TO Agent submitting SAD to Customs

0 hours 10 minutes 16 36 -37

Table 78: Table of surveys completed @ 10% intervals - Average Time taken by Agent to submit SAD to Customs after FVA

processing- Individual terminals- Hanai I Elizet

% minutes h m d

10 0 0d 0h 0m

20 1 0d 0h 1m

30 2 0d 0h 2m

40 3 0d 0h 3m

50 5 0d 0h 5m

60 5 0d 0h 5m

62 10 0d 0h 10m ⇐ average

70 15 0d 0h 15m

80 18 0d 0h 18m

90 24 0d 0h 24m

100 52 0d 0h 52m

Kosovo Time Release Study

79

Table 79: Average time for Agent to arrange physical examination

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when Agent notified that physical exam required TO Agent submits hard copy documentation and arranges examination

0 hours 4 minutes 81 42-43

Table 80: Average time for Agent to arrange physical examination - individual terminals- Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when Agent notified that physical exam required TO Agent submits hard copy documentation and arranges examination

0 hours 5 minutes 19 42-43

Table 81: Table of surveys completed @ 10% intervals - Average time for Agent to arrange physical examination - individual

terminals- Prizren

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 2 0d 0h 2m

50 3 0d 0h 3m

60 3 0d 0h 3m

68 5 0d 0h 5m ⇐ average

70 6 0d 0h 6m

80 10 0d 0h 10m

90 21 0d 0h 21m

100 23 0d 0h 23m

Kosovo Time Release Study

80

Pristina

Table 82: Average time for Agent to arrange physical examination - individual terminals- Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when Agent notified that physical exam required TO Agent submits hard copy documentation and arranges examination

0 hours 3 minutes 11 42-43

Table 83: Table of surveys completed @ 10% intervals - Average time for Agent to arrange physical examination - individual

terminals- Pristina

% minutes h m d

10 0 0d 0h 0m

20 1 0d 0h 1m

30 1 0d 0h 1m

40 1 0d 0h 1m

50 1 0d 0h 1m

60 1 0d 0h 1m

64 4 0d 0h 3m ⇐ average

70 5 0d 0h 5m

80 9 0d 0h 9m

90 9 0d 0h 9m

100 13 0d 0h 13m

Kosovo Time Release Study

81

Table 84: Average time for Agent to arrange physical examination - individual terminals- Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when Agent notified that physical exam required TO Agent submits hard copy documentation and arranges examination

0 hours 4 minutes 29 42-43

Table 85: Table of surveys completed @ 10% intervals - Average time for Agent to arrange physical examination - individual

terminals- Ferizaj

% minutes h m d

10 0 0d 0h 0m

20 1 0d 0h 1m

30 1 0d 0h 1m

40 1 0d 0h 1m

50 1 0d 0h 1m

60 2 0d 0h 2m

70 2 0d 0h 2m

80 4 0d 0h 4m

83 5 0d 0h 4m ⇐ average

90 9 0d 0h 9m

100 73 0d 1h 13m

Kosovo Time Release Study

82

Table 86: Average time for Agent to arrange physical examination - individual terminals- Hanai I Elizet

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Average time from when Agent notified that physical exam required TO Agent submits hard copy documentation and arranges examination

0 hours 4 minutes 19 42-43

Table 87: Table of surveys completed @ 10% intervals - Average time for Agent to arrange physical examination - individual terminals- Hani i Elezit

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 0 0d 0h 0m

50 0 0d 0h 0m

60 1 0d 0h 1m

70 1 0d 0h 1m

79 5 0d 0h 4m ⇐ average

80 5 0d 0h 5m

90 30 0d 0h 30m

100 36 0d 0h 36m

Kosovo Time Release Study

83

Table 88: Average time from Agent receiving payment order to making payment

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent receives payment order TO Time Agent makes payment

1 hour 4 minutes 336 67 - 69

Table 89: Table of surveys completed @ 10% intervals - Average time from Agent receiving payment order to making payment

% minutes h m d

10 1 0d 0h 1m

20 2 0d 0h 2m

30 4 0d 0h 4m

40 5 0d 0h 5m

50 7 0d 0h 7m

60 10 0d 0h 10m

70 13 0d 0h 13m

80 26 0d 0h 26m

90 47 0d 0h 47m

100 2566 1d 18h 46m

Kosovo Time Release Study

84

Table 90: Average time from Agent receiving payment order to making payment- individual terminals - Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent receives payment order TO Time Agent makes payment

0 hours 9 minutes 116 67 - 69

Table 91: Table of surveys completed @ 10% intervals - Average time from Agent receiving payment order to making payment- individual terminals - Prizren

% minutes h m d

10 1 0d 0h 1m

20 2 0d 0h 2m

30 3 0d 0h 3m

40 4 0d 0h 4m

50 5 0d 0h 5m

60 7 0d 0h 7m

66 9 0d 0h 9m ⇐ average

70 10 0d 0h 10m

80 14 0d 0h 14m

90 26 0d 0h 26m

100 47 0d 0h 47m

Kosovo Time Release Study

85

Table 92: Average time from Agent receiving payment order to making payment- individual terminals - Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent receives payment order TO Time Agent makes payment

1 hour 22 minutes 49 67 - 69

Table 93: Table of surveys completed @ 10% intervals - Average time from Agent receiving payment order to making payment- individual terminals - Pristina

% minutes h m d

10 1 0d 0h 1m

20 2 0d 0h 2m

30 2 0d 0h 2m

40 4 0d 0h 4m

50 5 0d 0h 5m

60 7 0d 0h 7m

70 11 0d 0h 11m

80 15 0d 0h 15m

90 34 0d 0h 34m

100 2566 1d 18h 46m

Kosovo Time Release Study

86

Table 94: Average time from Agent receiving payment order to making payment- individual terminals - Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent receives payment order TO Time Agent makes payment

0 hours 32 minutes 37 67 - 69

Table 95: Table of surveys completed @ 10% intervals - Average time from Agent receiving payment order to making payment- individual terminals - Ferizaj

% minutes h m d

10 2 0d 0h 2m

20 4 0d 0h 4m

30 6 0d 0h 6m

40 9 0d 0h 9m

50 14 0d 0h 14m

60 18 0d 0h 18m

70 27 0d 0h 27m

73 33 0d 0h 32m ⇐ average

80 35 0d 0h 35m

90 108 0d 1h 48m

100 301 0d 5h 1m

Kosovo Time Release Study

87

Table 96: Average time from Agent receiving payment order to making payment- individual terminals –Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent receives payment order TO Time Agent makes payment

2 hours 6 minutes 120 67 - 69

Table 97: Table of surveys completed @ 10% intervals - Average time from Agent receiving payment order to making payment- individual terminals –Hani i Elezit

% minutes h m d

10 2 0d 0h 1m

20 4 0d 0h 3m

30 5 0d 0h 5m

40 6 0d 0h 6m

50 9 0d 0h 9m

60 12 0d 0h 11m

70 28 0d 0h 27m

80 50 0d 0h 50m

90 105 0d 1h 45m

100 2467 1d 17h 7m

Kosovo Time Release Study

88

Table 98: Average Time taken by banks to process payments

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent receives payment order TO Time Agent makes payment

0 hours 2 minutes 277 69 - 70

Table 99: Table of surveys completed @ 10% intervals - Average Time taken by banks to process payments

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 0 0d 0h 0m

50 1 0d 0h 1m

60 1 0d 0h 1m

70 1 0d 0h 1m

80 2 0d 0h 2m

85 2 0d 0h 2m ⇐ average

90 4 0d 0h 4m

100 93 0d 1h 33m

Kosovo Time Release Study

89

Table 100: Average Time taken by banks to process payments - individual terminals - Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent makes payment TO Time bank note received

0 hours 2 minutes 113 69 - 70

Table 101: Table of surveys completed @ 10% intervals- Average Time taken by banks to process payments - individual

terminals - Prizren

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 0 0d 0h 0m

50 0 0d 0h 0m

60 1 0d 0h 1m

70 1 0d 0h 1m

80 2 0d 0h 2m

88 2 0d 0h 2m ⇐ average

90 3 0d 0h 3m

100 93 0d 1h 33m

Kosovo Time Release Study

90

Pristina

Table 102: Average Time taken by banks to process payments - individual terminals - Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent makes payment TO Time bank note received

0 hours 1 minute 46 69 - 70

Table 103: Table of surveys completed @ 10% intervals- Average Time taken by banks to process payments - individual terminals - Pristina

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 0 0d 0h 0m

50 1 0d 0h 1m

60 1 0d 0h 1m

70 1 0d 0h 1m

72 1 0d 0h 1m ⇐ average

80 2 0d 0h 2m

90 3 0d 0h 3m

100 12 0d 0h 12m

Kosovo Time Release Study

91

Table 104: Average Time taken by banks to process payments - individual terminals - Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent makes payment TO Time bank note received

0 hours 2 minutes 34 69 - 70

Table 105: Table of surveys completed @ 10% intervals- Average Time taken by banks to process payments - individual terminals - Ferizaj

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 1 0d 0h 1m

50 1 0d 0h 1m

60 1 0d 0h 1m

70 2 0d 0h 2m

79 2 0d 0h 2m ⇐ average

80 3 0d 0h 3m

90 5 0d 0h 5m

100 22 0d 0h 22m

Kosovo Time Release Study

92

Table 106: Average Time taken by banks to process payments - individual terminals – Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Agent makes payment TO Time bank note received

0 hours 2 minutes 73 69 - 70

Table 107: Table of surveys completed @ 10% intervals- Average Time taken by banks to process payments - individual terminals - Hani i Elezit

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 0 0d 0h 0m

50 0 0d 0h 0m

60 1 0d 0h 1m

70 2 0d 0h 2m

80 2 0d 0h 2m

82 3 0d 0h 2m ⇐ average

90 5 0d 0h 5m

100 54 0d 0h 54m

Kosovo Time Release Study

93

Appendix 10: Detailed Findings of the Study: Export

Table 108: Overall average time from submission of SAD to Customs at inland terminal to truck leaves BCP

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time Sad to Customs at inland terminal TO Truck exiting BCP

3 hours 17 minutes 251 9 to 49

Table 109: Table of surveys completed @ 10% intervals- Overall average time from submission of SAD to Customs at inland terminal to truck leaves BCP

% minutes h m d

10 32 0d 0h 32m

20 49 0d 0h 49m

30 70 0d 1h 10m

40 92 0d 1h 32m

50 111 0d 1h 51m

60 130 0d 2h 10m

70 161 0d 2h 41m

80 188 0d 3h 8m

82 197 0d 3h 17m ⇐ average

90 298 0d 4h 58m

100 2655 1d 20h 15m

The above average includes travel time from the inland terminal to the BCP.

Kosovo Time Release Study

94

Table 110: Green channel processing - Average time for processing green channel declarations at inland terminal

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD to Customs at inland terminal TO Truck exiting terminal

0 hours 33 minutes 100 9 to 35

Table 111: Table of surveys completed @ 10% intervals: Green channel processing - Average time for processing green channel declarations at inland terminal

% minutes h m d

10 7 0d 0h 7m

20 8 0d 0h 7m

30 8 0d 0h 8m

40 9 0d 0h 9m

50 11 0d 0h 11m

60 16 0d 0h 16m

70 26 0d 0h 26m

74 34 0d 0h 33m ⇐ average

80 48 0d 0h 48m

90 97 0d 1h 37m

100 285 0d 4h 45m

Kosovo Time Release Study

95

Table 112: Average time for processing green channel declarations at inland terminal – individual terminals, Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD to Customs at inland terminal TO Truck exiting terminal

0 hours 0 minutes 0 9 to 35

Table 113: Average time for processing green channel declarations at inland terminal – individual terminals, Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD to Customs at inland terminal TO Truck exiting terminal

0 hours 10 minutes 18 9 to 35

Table 114: Table of surveys completed @ 10% intervals, Average time for processing green channel declarations at inland terminal – individual terminals, Pristina

% minutes h m d

10 0 0d 0h 0m

20 3 0d 0h 3m

30 7 0d 0h 7m

40 8 0d 0h 8m

50 8 0d 0h 8m

60 9 0d 0h 9m

67 10 0d 0h 10m ⇐ average

70 11 0d 0h 11m

80 18 0d 0h 18m

90 26 0d 0h 26m

100 31 0d 0h 31m

Kosovo Time Release Study

96

Table 115: Average time for processing green channel declarations at inland terminal – individual terminals, Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD to Customs at inland terminal TO Truck exiting terminal

0 hours 14 minutes 18 9 to 35

Table 116: Table of surveys completed @ 10% intervals, Average time for processing green channel declarations at inland terminal – individual terminals, Ferizaj

% minutes h m d

10 7 0d 0h 7m

20 7 0d 0h 7m

30 8 0d 0h 8m

40 8 0d 0h 8m

50 9 0d 0h 9m

60 10 0d 0h 10m

70 10 0d 0h 10m

79 15 0d 0h 14m ⇐ average

80 19 0d 0h 19m

90 38 0d 0h 38m

100 67 0d 1h 7m

Kosovo Time Release Study

97

Table 117: Average time for processing green channel declarations at inland terminal – individual terminals, Hanai I Elizet

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time SAD to Customs at inland terminal TO Truck exiting terminal

0 hours 12 minutes 20 9 to 35

Table 118: Table of surveys completed @ 10% intervals, Average time for processing green channel declarations at inland terminal – individual terminals, Hanai I Elizet

% minutes h m d

10 3 0d 0h 3m

20 7 0d 0h 7m

30 8 0d 0h 8m

40 10 0d 0h 9m

50 10 0d 0h 10m

60 12 0d 0h 12m

65 13 0d 0h 12m ⇐ average

70 14 0d 0h 14m

80 18 0d 0h 17m

90 27 0d 0h 27m

100 37 0d 0h 37m

Kosovo Time Release Study

98

Table 119: Red channel processing - average time from truck arriving at terminal until physical exam ended

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time truck arrives at inland terminal TO time physical examination ends

0 hours 51 minutes 13 12 to 25

Table 120: Table of surveys completed @ 10% intervals, Red channel processing - average time from truck arriving at

terminal until physical exam ended

% minutes h m d

10 16 0d 0h 16m

20 24 0d 0h 24m

30 25 0d 0h 25m

40 33 0d 0h 33m

50 40 0d 0h 40m

60 47 0d 0h 47m

62 52 0d 0h 51m ⇐ average

70 85 0d 1h 25m

80 87 0d 1h 27m

90 113 0d 1h 53m

100 116 0d 1h 56m

Kosovo Time Release Study

99

Table 121: Red channel processing - average time from truck arriving at terminal until physical exam ended- individual terminals, Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time truck arrives at inland terminal TO time physical examination ends

0 hours 16 minutes 1 12 to 25

Table 122: Table of surveys completed @ 10% intervals - Red channel processing - average time from truck arriving at terminal until physical exam ended- individual terminals, Prizren

% minutes h m d

10 16 0d 0h 16m

20 16 0d 0h 16m

30 16 0d 0h 16m

40 16 0d 0h 16m

50 16 0d 0h 16m

60 16 0d 0h 16m

70 16 0d 0h 16m

80 16 0d 0h 16m

90 16 0d 0h 16m

100 16 0d 0h 16m

Kosovo Time Release Study

100

Table 123: Red channel processing - average time from truck arriving at terminal until physical exam ended- individual terminals, Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time truck arrives at inland terminal TO time physical examination ends

0 hours 43 minutes 2 12 to 25

Table 124: Table of surveys completed @ 10% intervals, Red channel processing - average time from truck arriving at terminal until physical exam ended- individual terminals, Pristina

% minutes h m d

10 33 0d 0h 33m

20 33 0d 0h 33m

30 33 0d 0h 33m

40 33 0d 0h 33m

50 43 0d 0h 43m

50 43 0d 0h 43m ⇐ average

60 53 0d 0h 53m

70 53 0d 0h 53m

80 53 0d 0h 53m

90 53 0d 0h 53m

100 53 0d 0h 53m

Kosovo Time Release Study

101

Table 125: Red channel processing - average time from truck arriving at terminal until physical exam ended- individual terminals, Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time truck arrives at inland terminal TO time physical examination ends

0 hours 28 minutes 6 12 to 25

Table 126: Table of surveys completed @ 10% intervals, Red channel processing - average time from truck arriving at

terminal until physical exam ended- individual terminals, Ferizaj

% minutes h m d

10 3 0d 0h 3m

20 24 0d 0h 24m

30 24 0d 0h 24m

40 25 0d 0h 25m

50 28 0d 0h 28m

50 28 0d 0h 28m ⇐ average

60 32 0d 0h 32m

70 40 0d 0h 40m

80 40 0d 0h 40m

90 47 0d 0h 47m

100 47 0d 0h 47m

Kosovo Time Release Study

102

Table 127: Red channel processing - average time from truck arriving at terminal until physical exam ended- individual terminals, Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time truck arrives at inland terminal TO time physical examination ends

1 hours 40 minutes 4 12 to 25

Table 128: Table of surveys completed @ 10% intervals, Red channel processing - average time from truck arriving at terminal until physical exam ended- individual terminals, Hani i Elezit

% minutes h m d

10 85 0d 1h 25m

20 85 0d 1h 25m

30 87 0d 1h 27m

40 87 0d 1h 27m

50 100 0d 1h 40m

50 100 0d 1h 40m ⇐ average

60 113 0d 1h 53m

70 113 0d 1h 53m

80 116 0d 1h 56m

90 116 0d 1h 56m

100 116 0d 1h 56m

Kosovo Time Release Study

103

Table 129: Average time taken for physical examination, all terminals

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO time physical examination ends

0 hours 42 minutes 12 21 to 25

Table 130: Table of surveys completed @ 10% intervals - Average time taken for physical examination, all terminals

% minutes h m d

10 2 0d 0h 2m

20 2 0d 0h 2m

30 4 0d 0h 4m

40 6 0d 0h 6m

50 14 0d 0h 13m

60 41 0d 0h 41m

70 42 0d 0h 42m

75 42 0d 0h 42m ⇐ average

80 55 0d 0h 55m

90 67 0d 1h 7m

100 261 0d 4h 21m

Kosovo Time Release Study

104

Table 131: Average time taken for physical examination - individual terminal, Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO time physical examination ends

0 hours 0 minutes 0 21 to 25

Table 132: Average time taken for physical examination - individual terminal, Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO time physical examination ends

0 hours 22 minutes 22 21 to 25

Table 133: Table of surveys completed @ 10% intervals, Average time taken for physical examination - individual terminal, Pristina

% minutes h m d

10 2 0d 0h 2m

20 2 0d 0h 2m

30 2 0d 0h 2m

40 2 0d 0h 2m

50 22 0d 0h 22m

50 22 0d 0h 22m ⇐ average

60 42 0d 0h 42m

70 42 0d 0h 42m

80 42 0d 0h 42m

90 42 0d 0h 42m

100 42 0d 0h 42m

Kosovo Time Release Study

105

Table 134: Average time taken for physical examination - individual terminal, Ferzaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO time physical examination ends

0 hours 4 minutes 5 21 to 25

Table 135: Table of surveys completed @ 10% intervals, Average time taken for physical examination - individual terminal, Ferzaj

% minutes h m d

10 2 0d 0h 2m

20 2 0d 0h 2m

30 2 0d 0h 2m

40 3 0d 0h 3m

50 4 0d 0h 4m

60 5 0d 0h 5m

60 4 0d 0h 4m ⇐ average

70 6 0d 0h 6m

80 6 0d 0h 6m

90 6 0d 0h 6m

100 6 0d 0h 6m

Kosovo Time Release Study

106

Table 136: Average time taken for physical examination - individual terminal, Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination commences TO time physical examination ends

1 hour 29 minutes 5 21 to 25

Table 137: Table of surveys completed @ 10% intervals, Average time taken for physical examination - individual terminal, Hani i Elezit

% minutes h m d

10 21 0d 0h 21m

20 31 0d 0h 31m

30 41 0d 0h 41m

40 48 0d 0h 48m

50 55 0d 0h 55m

60 61 0d 1h 1m

70 67 0d 1h 7m

80 164 0d 2h 44m

80 89 0d 1h 29m ⇐ average

90 261 0d 4h 21m

100 261 0d 4h 21m

Kosovo Time Release Study

107

Table 138: Average time between end of physical examination and sealing of truck

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination ends TO truck sealed and ASYCUDA updated

0 hours13 minutes 10 25 to 33

Table 139: Table of surveys completed @ 10% intervals, Average time between end of physical examination and sealing of truck

% minutes h m d

10 1 0d 0h 1m

20 2 0d 0h 1m

30 2 0d 0h 2m

40 2 0d 0h 2m

50 5 0d 0h 5m

60 8 0d 0h 8m

70 12 0d 0h 11m

80 14 0d 0h 13m

80 14 0d 0h 13m ⇐ average

90 48 0d 0h 48m

100 82 0d 1h 22m

Kosovo Time Release Study

108

Table 140: Average time between end of physical examination and sealing of truck - individual terminals, Prizren

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination ends TO truck sealed and ASYCUDA updated

0 hours 0 minutes 0 25 to 33

Table 141: Average time between end of physical examination and sealing of truck - individual terminals, Pristina

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination ends TO truck sealed and ASYCUDA updated

0 hours 13 minutes 2 25 to 33

Table 142: Table of surveys completed @ 10% intervals, Average time between end of physical examination and sealing of truck - individual terminals, Pristina

% minutes h m d

10 13 0d 0h 13m

20 13 0d 0h 13m

30 13 0d 0h 13m

40 13 0d 0h 13m

50 14 0d 0h 13m

50 14 0d 0h 13m ⇐ average

60 14 0d 0h 14m

70 14 0d 0h 14m

80 14 0d 0h 14m

90 14 0d 0h 14m

100 14 0d 0h 14m

Kosovo Time Release Study

109

Table 143: Average time between end of physical examination and sealing of truck - individual terminals, Ferizaj

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination ends TO truck sealed and ASYCUDA updated

0 hours 2 minutes 5 25 to 33

Table 144: Table of surveys completed @ 10% intervals, Average time between end of physical examination and sealing of truck - individual terminals, Ferizaj

% minutes h m d

10 1 0d 0h 1m

20 1 0d 0h 1m

30 1 0d 0h 1m

40 2 0d 0h 1m

50 2 0d 0h 2m

60 2 0d 0h 2m

60 3 0d 0h 2m ⇐ average

70 3 0d 0h 3m

80 5 0d 0h 5m

90 7 0d 0h 7m

100 7 0d 0h 7m

Kosovo Time Release Study

110

Table 145: Average time between end of physical examination and sealing of truck - individual terminals, Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time physical examination ends TO truck sealed and ASYCUDA updated

0 hours 31 minutes 3 25 to 33

Table 146: Table of surveys completed @ 10% intervals, Average time between end of physical examination and sealing of truck - individual terminals, Hani i Elezit

% minutes h m d

10 2 0d 0h 2m

20 2 0d 0h 2m

30 2 0d 0h 2m

40 10 0d 0h 10m

50 10 0d 0h 10m

60 10 0d 0h 10m

67 31 0d 0h 31m ⇐ average

70 82 0d 1h 22m

80 82 0d 1h 22m

90 82 0d 1h 22m

100 82 0d 1h 22m

Kosovo Time Release Study

111

Table 147: BCP processing - average time from arrival of truck at BCP to exit of truck

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time documentation presented at BCP TO time truck sealed and ASYCUDA updated

1 hour 10 minutes 244 37 to 45

Table 148: Table of surveys completed @ 10% intervals, BCP processing - average time from arrival of truck at BCP to exit of

truck

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 4 0d 0h 4m

40 4 0d 0h 4m

50 8 0d 0h 7m

60 18 0d 0h 18m

70 33 0d 0h 33m

80 60 0d 1h 0m

84 70 0d 1h 10m ⇐ average

90 94 0d 1h 34m

100 2656 1d 20h 16m

Kosovo Time Release Study

112

Table 149: Average time from arrival of truck at BCP to exit of truck - individual BCP, Macedonia border - Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time documentation presented at BCP TO time truck sealed and ASYCUDA updated

0 hours 15 minutes 82 37 to 45

Table 150: Table of surveys completed @ 10% intervals, Average time from arrival of truck at BCP to exit of truck - individual BCP, Macedonia border - Hani i Elezit

% minutes h m d

10 0 0d 0h 0m

20 0 0d 0h 0m

30 0 0d 0h 0m

40 3 0d 0h 3m

50 4 0d 0h 4m

60 4 0d 0h 4m

70 4 0d 0h 4m

80 9 0d 0h 9m

83 16 0d 0h 15m ⇐ average

90 29 0d 0h 29m

100 408 0d 6h 48m

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Table 151: Average time from arrival of truck at BCP to exit of truck - individual BCP, Albania border - Vermica

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time documentation presented at BCP TO time truck sealed and ASYCUDA updated

1 hours 30 minutes 141 37 to 45

Table 152: Table of surveys completed @ 10% intervals, Average time from arrival of truck at BCP to exit of truck - individual BCP, Albania border - Vermica

% minutes h m d

10 0 0d 0h 0m

20 4 0d 0h 4m

30 6 0d 0h 6m

40 12 0d 0h 12m

50 25 0d 0h 25m

60 39 0d 0h 39m

70 60 0d 1h 0m

79 90 0d 1h 30m ⇐ average

80 92 0d 1h 32m

90 110 0d 1h 50m

100 1699 1d 4h 19m

141

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Table 153: BCP processing - average time from submission of documents time seal applied and ASCUDA updated

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time documentation presented at BCP TO time truck sealed and ASYCUDA updated

1 hours 16 minutes 167 38 to 45

Table 154: Table of surveys completed @ 10% intervals, BCP processing - average time from submission of documents time

seal applied and ASCUDA updated

% minutes h m d

10 1 0d 0h 1m

20 1 0d 0h 1m

30 2 0d 0h 2m

40 4 0d 0h 4m

50 5 0d 0h 5m

60 9 0d 0h 9m

70 34 0d 0h 34m

80 68 0d 1h 8m

81 77 0d 1h 16m ⇐ average

90 99 0d 1h 39m

100 2645 1d 20h 5m

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Table 155: Average time from submission of documents time seal applied and ASCUDA updated- individual BCP Macedonia Border - Hani i Elezit

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time documentation presented at BCP TO time truck sealed and ASYCUDA updated

0 hours 14 minutes 50 38 to 45

Table 156: Table of surveys completed @ 10% intervals, Average time from submission of documents time seal applied and

ASCUDA updated- individual BCP Macedonia Border – Hani i Elezit

% minutes h m d

10 0 0d 0h 0m

20 1 0d 0h 1m

30 1 0d 0h 1m

40 1 0d 0h 1m

50 1 0d 0h 1m

60 1 0d 0h 1m

70 4 0d 0h 3m

80 6 0d 0h 6m

84 15 0d 0h 14m ⇐ average

90 19 0d 0h 19m

100 395 0d 6h 35m

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Table 157: Average time from submission of documents time seal applied and ASCUDA updated- individual BCP: Albanian Border - Vermica

Interval Average Time Number of Valid Responses

Question Numbers Defining the Interval

Time documentation presented at BCP TO time truck sealed and ASYCUDA updated

1 hours 28 minutes 104 38 to 45

Table 158: Table of surveys completed @ 10% intervals, Average time from submission of documents time seal applied and

ASCUDA updated- individual BCP: Albanian Border - Vermica

% minutes h m d

10 2 0d 0h 2m

20 3 0d 0h 3m

30 4 0d 0h 4m

40 5 0d 0h 5m

50 18 0d 0h 18m

60 36 0d 0h 36m

70 59 0d 0h 59m

80 82 0d 1h 22m

83 89 0d 1h 28m ⇐ average

90 121 0d 2h 1m

100 1149 0d 19h 9m

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Appendix 11: Summary of Simplified Procedures

Simplified procedures are an important part of modern customs administration. Simplified procedures

can make the customs treatment of imported goods much less complicated and also, according to the type of

procedure, less time-consuming.

The Customs and Excise Code of Kosovo (2008 code number 03/L109) authorizes simplified procedures in

Articles 80 to 87. The Code was amended in 2011 (Law No. 04/L-099) to authorize additional simplified procedures

in connection with Authorized Economic Operators and the use of summary declarations. In addition, the Kosovo

Customs Service has the Administrative Instruction №23/2016, regarding simplified procedures.

There are 18 articles in the Administrative Instruction. These articles consist of detailed information how to

be admitted to the simplified procedures, the types of goods that can be processed under the simplified procedure

and the simplified procedure itself. The purpose of these instructions is to provide for release of imported goods

in free circulation or the export of goods in a more simplified manner through a Single Goods Declaration.

A trader must be authorized to use the simplified procedures. In order to be authorised, a request must be

submitted to customs regional office. The requester must meet certain criteria such as providing guarantees for

Customs debt coverage that may incur, appointing a specific contact responsible for the simplified procedure,

ensuring that any invoices produced for the simplified procedure contain all the elements necessary for Customs

clearance, the ability to transmit data electronically to Customs, maintaining books and records and providing

written evidence that it is not under investigation for any criminal charge related to economic activity and that it

is not subject to bankruptcy procedures.

The Simplified Declaration Procedure is given for consignments of goods that have tariff number, technical

characteristics and trade nomenclature of the same type; that are easily identified and for such goods that do not

required additional documents for being classified accordance to TARIK or for the determination of origin as well

as the acceptance of the value presented on the invoice.

The following conditions concerning the goods also apply:

- the goods are imported in deliveries that consist of only one item (one kind of good for one delivery).

However, an authorization may be given to cover some types of goods, as well as may be given for more

than one authorization (exm. an authorization for a customs branch) for the same declarant;

- they are of low level danger related to the entries;

- they are not subject to any form of excise tax;

- they are not submitted trade policies measures according to TARIK;

- goods are packed in a standard package that is easily counted;

- transported in that form that may be examined easily without being discharged; and

- the value of goods per loading is not bigger that 6000 EURO, excepting the specifics of the case due to the

nature of the goods.

All the goods which are admitted to the simplified procedures are contained in a list which is developed

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by the Kosovo Customs Service and annexed to the Administrative Instruction. The mentioned list can be amended

with a reasoned request by organizational units of Kosovo Customs and with approval of Director General. Most

of the goods admitted to the simplified procedures are construction items.

When the cargo comes to the BCP of Kosovo with the goods, which are admitted under the simplified

procedures, a simplified declaration for release in free circulation or the export of the goods may be done by

presenting an incomplete declaration T1accompanied by:

1. two copies of the invoice;

2. a document that serves as an evidence for the origin of the good;

3. other mandatory documents for implementation of provisions that regulate the release in free circulation

of declared goods;

4. in the respective column of incomplete declaration shall be stated the invoice value and the number of

the invoice that accompany the goods;

5. in the respective column of incomplete declaration second subdivision, shall be mentioned the amount

which covers customs debt;

Also, simplified declarations from authorized customs agents, must be deposited in the ASYCUDA World

system before import. When the goods arrive for import at the entry point, the Customs Officer will verify

that:

(a) the subject is authorized to use simplified procedure declaration;

(b) the declared good correspond with specific conditions in Authorization;

(c) the import is covered with financial guarantee.

All deliveries that pass through simplified procedures, are submitted to the risk analysis system on the event of

ESP declaration. According to the Administrative Instruction on simplified procedures, the cargo which admitted

to simplified procedures stays no more than 60 minutes in the area of the Customs terminal awaiting the approval

from Customs to proceed under the simplified procedures. Imported goods released under simplified procedures

shall be declared for final Customs clearance and the payment of the debt, not later than the first following day

of work after the presenting of goods in Customs.