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Info-Tech Research Group 1
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Info-Tech Research Group 2
Member community sharing best practices since 1997
Harness the Insight & Experience of 35,000 IT Professionals
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Info-Tech Research Group 3
Implications from Leadership Paradox
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Info-Tech Research Group 4
Build core process governance
Step-by-step- guidance with tools and templates to optimize or re-engineer 45core processes. Based on the COBIT framework.
Implement projects successfully
Get end-to-end project guidance with tools, templates and workshops. Covers Applications, Infrastructure and Strategy & Leadership.
Talent & leadership
Strategies on how to lead your team effectively. Training, engaging , attracting talent, team development
Talk directly with Analysts to achieve Greater project success
Unlimited Analyst Interaction
Evaluate IT’s performance
• CIO Business Vision - Reveal yourorganization’ssatisfaction with IT’s core services.
•End User & Application Feedback•PPM Assessment•Process Governance•CIO/CEO Alignment
Save time, maximize IT resources
• Custom Vendor Short listing•Contract Reviews•Templates & Policies – 858•Tools – 862 •Job Descriptions – 144•Webinars
Overview of Main Services
Process & Project Blueprints BENCHMARKING & DIAGNOSTICS
TOOLS & RESOURCES
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Info-Tech Research Group 5
Blueprint vs. Whitepaper
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Info-Tech Research Group 6
The Key to Repeatable Success is through Process
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Info-Tech Research Group 7
Service Management
IT Continuity Management / BCP
Information Security Management
Service Catalog Design
Service Level Management
Availability & Capacity Management
Change & Release Management
Asset Management
Configuration Management
Service Desk Optimization
Incident & Problem Management
Operations Management
Application Development
Application Rationalization
Identity Access Management
How we Integrate with ITIL V.3
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Info-Tech Research Group 8
Measured Value – Data Driven Reports
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Info-Tech Research Group 9
Point-by-Point Comparison