Doctorate Research- Training Strategies to "Accelerate" Time-to-Proficiency of Technical...
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2/21/2014 Copyrights © Raman K. Attri
Technical training expert and a training industry
thought leader
Supported, worked or consulted in Hi-Tech
Industry
Experienced in deploying training strategies
successfully to accelerate time-to-expertise of
employees
Hold strong opinions on best practices to orchestrate
complex training in complex organizations
Interested in participating in a forum of experts to shape
industry-wide knowledge base
2/21/2014 Copyrights © Raman K. Attri
Here is how you can express your experience and opinions to develop a new industry-wide knowledge base.
Invitation for Participation in Unique and Innovative
Research Study
Raman K. Attri Doctoral Research Student
Doctor of Business Administration (DBA) Degree
Alternative Research Title Training Strategies to “Accelerate” Acquisition
of Proficiency of Technical Professionals in Complex Jobs Skills in Hi-Tech Industry
Training Strategies
refers to collection of methods, techniques, interventions, mechanisms, processes, philosophies, methodologies, structures & systems and instructional design
Acceleration
refers to shortening, compressing, improving or hastening of speed of achievement of goal
Proficiency
A stage of consistent superior performance characterized by reliability, repeatability, reproducibility and consistency of skills regardless of the situation, problem and challenge.
Time-to-Proficiency
Refers to time taken by an individual or group to reach to desired level of proficiency, expertise or productivity in knowledge/skills required to perform the job efficiently and effectively
Complex Job skills
refers to jobs requiring higher order knowledge, critical thinking, problem solving, decision making, cognitive and metacognitive skills, troubleshooting and hands-on skills
Hi-Tech industry Refers to OECD definition of various sectors
driven by technology: Aerospace, Automotive, Artificial Intelligence, Biotechnology, Computer science, Information technology, Nanotechnology, Nuclear Physics, Photonics, Robotics, Semiconductors, Telecommunications
driven by R&D investments: Biotechnology and Pharmaceuticals, Aircraft & spacecraft, Medical, precision & optical instruments, Radio, television & communication equipment, Office, accounting & computing machinery, Electrical machinery & apparatus, Motor vehicles, trailers & semi-trailers, Railroad & transport equipment, Chemical & chemical products, Machinery & equipment
2/21/2014 Copyrights © Raman K. Attri
2/21/2014 Copyrights © Raman K. Attri
•Time-to-market of new technologies, services, products and solutions is being squeezed (or accelerated) by organizations to gain competitive edge over others
•New business and emerging customer problems constantly requires evolution of highly complex technologies to address these customer needs
•Hi-tech industry is at critical point with dire need to build capabilities of their engineers at or more than the speed of time-to-market.
•There is a lag observed between speed with which organizations can build capability of employees and the speed of time-to-market of products/services/solutions/technologies
•Currently no proven or practical BKMs / Knowledge base available in literature which requires new training approaches to address business challenge of shortening time-to-proficiency of employees.
• It is crucial for organizations in particular and for the hi-tech industry in general to develop a knowledge base (academic or practitioner) on successful raining strategies
Research Question: What specific training strategies (methods, techniques, mechanisms, systems, processes, instructional design, methodologies, interventions, etc.) have helped leading hi-tech industry organizations to successfully “accelerate” acquisition of complex job skills of its technical professionals?
2/21/2014 Copyrights © Raman K. Attri
“Our vision is that methods for accelerating the achievement of proficiency, and even extraordinary expertise, might be taken to new levels such that one can accelerate the achievement of proficiency across
the journeyman-to-expert span post-hiring.” (Hoffman, Andrews & Feltovich,2012, p. 9)
2/21/2014 Copyrights © Raman K. Attri
Receive copy of final research report on the rare
research findings
Insight into proven training strategies that
worked across the hi-tech industry sector
Creating of forum of like-minded specialists to
generate industry-wide BKMs
Potential future research & consulting
collaborations, joint-authoring or other similar
opportunities
2/21/2014 Copyrights © Raman K. Attri
Select target participants with expertise and experience closely related to goal of the research.
2/21/2014
Copyrights © Raman K. Attri
Expression of interest via Questionnaire
Express interest, consent & preferred mode
Real-time Interview conducted by Researcher
Via Phone, Video, Audio, WebEx, Online, Face-to-Face, etc.
Self-filled Interview Questionnaire
Via Web –based, E-mail or paper-based
Follow-up Real-time Interview
(Some participants only)
Phone, Video, Audio, WebEx, Online, F2F etc.
Focus Group of Experts
(Optional : Select Industry Experts Only)
(Phone, Video, Audio, WebEx, Online, etc.)
60 minutes
30 minutes
30 minutes
60 minutes
10 minutes
A or B A B
Expected time commitment from each participant is maximum of 2.5 hours spread over 1-2 years time frame
Questionnaire: Validate findings
Small population of participants
Via Web –based, E-mail or paper-based
20 minutes
Time Frame step Interaction Expected time
Jan’14 – Jun’14
1 • Participant fill expression of interest of participation in the research.
• Relevant information like experience, expertise is furnished by the participants.
• Preferred mode of participation and interactions with researcher will be recorded.
10 minutes to fill survey
Jul’14-Sep’14 2 • Qualified participants will be selected through applying the defined criteria.
• Participants who preferred real-time interview will receive an e-mail confirmation regarding proposed time / method of interview. Sample interview questions will also be sent to them.
• Participants who preferred self-filled questionnaire interview will receive embedded questionnaire or link to online questionnaire.
5 minutes to read e-mail
Oct’14 – Mar’15
3 • Participants who preferred real-time interview, an in-depth interview will be conducted as per confirmed time and as per preferred method.
• Participants who preferred to respond via self-filled questionnaire interview will be reminded to fill the same. Some participants may be requested for a follow-on interview if needed.
30 to 60 minutes to fill questionnaire or attend interview
Jan’15 – Mar15
4 Participants will receive a link in their e-mail for transcripts of their interview for their review
10 minutes to review at free will
Apr’15 – jun’15
5 Same or different set of participants will receive a Validation Questionnaire (developed based on data analysis of interview or self-filled interview questionnaire) to triangulate the findings
20 minutes to fill the survey (same or different set of participants)
Jul’15 – Sept’15
6 Few key industry leaders will be invited to form a focus group to review the research findings
60 minutes (optional)
Jan’16- Mar’16
7 Participants will receive a thanks e-mail along copy or the link to the final research report.
5 minutes to download report
2/21/2014 Copyrights © Raman K. Attri
2/21/2014 Copyrights © Raman K. Attri
Specific experience or expertise related to accelerating expertise, bringing employees up to speed faster, shortening OJT, squeezing time taken by employees to acquire desired proficiency/productivity/ expertise, etc.
Personally led, managed, designed, consulted, implemented or contributed to a project with primary goal or the byproduct as to accelerate proficiency/productivity/expertise etc.
Worked, supported, managed or consulted in the Training / Learning function in Hi-Tech industry
At least one success story, case study or a project to share with the researcher during the interview
Willingness to provide in-depth insights on how organization orchestrated specific training strategy (ies) within the quoted success story to achieve results
Industry
Specific Expertise
Project Experience
Success story
Willingness
Target participants are those who have expertise and experience closely related to goal of the research.
•Qualitative Approach: People’s personal experiences of phenomenon
•Exploratory Stand: ‘discuss new idea’ (Johnson & Onwuegbuzie , 2004; Marshal and Rossman, 1989)
•Constructionism paradigm: Reality produced through interaction of subject with the environment
and focus on “how” questions
Approach
• Case Study Methodology: Real life experience of thought leaders (Yin, 1989)
• Two stage sequential qualitative study Methodology
•Sampling Method: Purposive sampling (Morse, 1991; Glaser & Strauss, 1967)
•Snow ball sampling referrals
•Participants: Training industry thought leaders (time-to-proficiency/ expertise development)
• Sampling Unit: Case
Sampling
•Online expression of interest, consent and demographic information
•Select participants based on years of experience, competencies, industry, position, organization,
experience in training and contribution in research area
Participant
selection
•Stage-I (To understand phenomenon)
•In-depth Interviews (Real-time: Phone, Audio, Video, Webex, Skype, Google Hangouts, Face to
Face etc)
•Self-filled interview questionnaire (Web-based questionnaire, Embedded E-mail Questionnaire or
paper-based, etc.)
•Stage-II (To triangulate the findings)
•Validation Questionnaire developed from data from stage-I to triangulate the findings
Data
Collection
• Case oriented data analysis: Analysis of similarities or within a case and across the cases
• Separate analysis of data from interview and questionnaire
• Continuous data collection and analysis
• Theory development based on emergent data
• Open, axial & selective coding for theory development
• Data Reduction Techniques (Miles and Huberman, 1994)
• Use the result of stage-1 analysis to frame Stage-2 qualitative questions for targeted
questions
Data Analysis
•Credibility and Quality
•Theoretical triangulation: interpreting the strategies from several different theories like
cognitive, behavioral, instructional and performance theories
•Data triangulation: By reviewing ideas, opinions, inferences and statements of experts
in their blogs, shared papers, publications and public appearances. (Suter, 2011)
•Methodological triangulation:
•Stage-II validation questionnaire will be developed from data analysis of Stage-1 data
•Stage-II questionnaire will be administered on same or different set of participants to
triangulate the findings of Stage-I.
•Data from Stage-II will be analyzed to establish credibility of stage-1
•One round of “feed forward” Delphi method will be conducted to validate final
research outcomes with select experts (Hartman & Baldwin, 1995).
•Dependability: Audit trail
•Confirmability: Evidences linked with theory development
•Transferability: Interview questions on applicability to other settings
Research
Validation
Semi-structured interviews
Intended questions will be sent beforehand
Interview centralized on at least one success story
Questions aim to explore participants’ thoughts in-depth on deployment of training strategies in their context
No mention of any proprietary information (like equipment, organization, technology or customer name) during interview
Convenient time zone, mode and technology
Multiple ways for inteviews (like WebEx, GoToMeeting online portal, Audio-video conference, Skype, Google HangOut etc.)
Face-to-face interviews where possible
Link to interview transcripts will be sent for review at your leisure post-training
2/21/2014 Copyrights © Raman K. Attri
Ethical measures as per university guidelines
Participant information fully protected, private and confidential.
All identifiable information about participant or his organization will be made non-identifiable
Pseudo-names used for participants for interview transcripts storage and data reporting
Participant information will never be shared with any party
Data correlation to be done in aggregate and reported on group level or category level
Collected data encrypted in a separate password protected hard disk accessible to the researcher only
Collected data solely for aforementioned research only
Collected data will not be used for any commercial or business purposes
Collected data to be kept confidential and retained by university for 7 years.
2/21/2014 Copyrights © Raman K. Attri
Interested to be part of this research?
Click on this link to take a short 10 minutes survey to express your interest and consent to participate in the research: https://scuau.qualtrics.com/SE/?SID=SV_29T4K885ajoZriR
A follow-up communication will be arranged once you log your interest / consent.
2/21/2014 Copyrights © Raman K. Attri
Researcher: Raman K. Attri
Affiliation: KLA-Tencor Corp USA
Title: Senior Global Technical Training Manager
Affiliation: Doctoral Research Student
University: Southern Cross University, Australia
Degree: Doctorate of Business Administration
Approval Number: ECN-13-261 dated: 16-Oct-2013
E-mail: [email protected]
Time frame for research: 2014-2015
Research Supervisor: Dr. Wing S. Wu ([email protected])
Research outline link: http://www.slideshare.net/researchinvitation
Research finding: Thesis as per university guideline and interim results in conferences or research journals
2/21/2014 Copyrights © Raman K. Attri
Raman K. Attri is an organizational learning specialist and training management professional with
specialization in complex training design, competitive training strategies, and expertise development in the
complex corporate world. He is equipped with over 20 years of technical and training experience.
Keenly interested in advanced research, he is currently pursuing is Doctorate in Business Administration
(DBA) at Southern Cross University, Australia. He is conducting a ground-breaking research in training
strategies to accelerate time-to-proficiency of employees performing complex jobs.
As Senior Global Technical Training manager for KLA-Tencor Corporation, a $11bn semiconductor
equipment manufacturer and Training Magazine’s Top 10 Hall of Fame inductee for training excellence, he
manages global training operations for semiconductor equipment service, maintenance and repair training.
At KLA-Tencor, he has led several initiatives to restructure training programs to meet changing business
needs with complexity of equipments.
In addition to this he serves as training and learning consultant to leading professional bodies engaged in
creating next generation best practices and to transform research into practical training solutions. His
current research is another contribution towards integrating scattered training strategies under a common
industry-wide knowledge base.
Previously he has served as Sr. Scientist for 10 years in the area of research and development of
sophisticated instrumentation and measurement technologies.
He has earned a Professional Doctorate in Management, MBA in Operations Management, EMBA in
Customer Relationships and a Master’s Degree in Applied Electronics among several other international
credentials and certifications.
2/21/2014 Copyrights © Raman K. Attri
E-mail: [email protected] | Linkedin: www.linkedin.com/in/rkattri | LinkedIn Group: https://www.linkedin.com/groups?gid=3091002 | Twitter: www.twitter.com/rkattri | SlideShare: www.slideshare.net/rkattri | Publications: http://works.bepress.com/rkattri/ | Website: https://sites.google.com/site/ramankumarattri/ | Blogs: http://managingtraining.wordpress.com | Blogs: http://rkattri.wordpress.com
THANKS Appreciate your attention, time and interest to be part of this industry-wide initiative to create a new knowledge base for training and learning professionals
2/21/2014 Copyrights © Raman K. Attri
Researcher will get back to you to take it forward Questions? Contact researcher at [email protected] or research supervisor at [email protected]
During the research if you have concerns about the ethical conduct of this research or the researchers, write to the following. University assures keeping all information confidential and handled as soon as possible.
The Ethics Complaints Officer,
Southern Cross University,
PO Box 157, Lismore NSW 2480
Australia
Email: [email protected]
2/21/2014 Copyrights © Raman K. Attri