Do More Than Keep the Lights On Direct OpEx to Innovation · Do More Than Keep the Lights On...
Transcript of Do More Than Keep the Lights On Direct OpEx to Innovation · Do More Than Keep the Lights On...
© 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
Do More Than Keep the Lights On
– Direct OpEx to Innovation
Shahrukh Patel
Director, Advanced Services, ASEAN
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on growing the business
to transform the business
of budgets are spent on running the business
10% 20% 70%
CIOs turn to IT service providers
74%
54%
“Using IT services is essential to our business’s success”
“We plan to increase our use of IT services”
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Mind the gap
69%of digital leaders:
lack the right people,
knowledge and technology to transform.
Source: IDC
1.5M unfilled positions
in global cybersecurity workforce by
2020
Source: Frost & Sullivan
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Time to think bigger
Expertise Quality Innovation Flexibility Learning
Only by strategically working with outside providers can you get the skills, experience and results you need — when you need them.
not just individual not just talent not just creativity not just headcount not outsourcing
Collective Experience and process maturity
R&D, data andoutside perspective
Scalable engagements
Training andskills transfer
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Unbeatable resultsEnabling extraordinary business results for over 30 years
11 JD Power Certification for excellence in customer service
Engineering access worldwide
Professionalscertified
Networking technologies
Networks installed
>50M
11Years
25K
Unmatched networking leadershipGlobal experience and scale Technology visionary
#1W/ engineers, architects, advisors
12K
Expert certifications
Fortune 100 companies3/4
3M
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Get on the right path
Migrate, deploy and integrate
Everyday improvements
Advisory
Implementation
Optimization
Fix problems — or avoid them
Technical
Get new skills
Training
Leave it to us
Managed
Six Services Capabilities to RememberFrom start to finish, across all our architectures
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Business Critical Services
Business Critical Services
High-Value
Services
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Introducing Business Critical Services
The next generation of optimization services
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Cisco Business Critical Services
Applies actionable analytics, automation, and technology expertise to help our customers predict opportunities, preempt risks,
and navigate technology transitions.
Foundation Acceleration Transformation
Analytics Automation Compliance Security
Cross Architecture
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Business Critical ServicesExpertise combined with Cisco Intellectual Capital and Methodologies
Trending, anomaly detection, KPI management, and
preemptive and predictive recommendations
Near real-time reporting via online portal
Automated fault management: detection, collection,
reporting, and notification
Solution Validation automation and network replication
Automated software upgrades and large scale
configuration changes
PCI, HIPAA, SOX. ISO, and other compliance audits
Threat Management: Incident response, threat hunting, and vulnerability
assessments
Strategy and Planning: Segmentation design, program maturity, and
architecture assessments
Informed decisions Lower complexity Reduced risk Threat protection
AutomationAnalytics SecurityCompliance
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56% increased availability using Wi-Fi analytics
Saved 30,000
man hours by
automating 99.9%
of software
changes
Pilot customers are seeing extraordinary outcomes
z
Automates PCI compliance
for zero penalties
Entertainment Company
Service Provider Service Provider Retailer
25% of cases automatically
submitted saving 1000s of hours
annually
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Introducing High-value Services
Building on our industry-leading product support to unlock more value
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Foundational services
The right outcomes for every environmentWith new high-value services
High-valueservices
Network
Solution
Software
TS Advantage, SP Advantage, Cisco Managed Services
Solution Support
Software Support Enhanced and Premium
Product Foundation support
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70% Fewer
outages
• Primary point of contact & solution expertise
• Product support team coordination
• Case management to resolution
• Onboarding for faster ROI
Solution Support
Technical Services
Advantage
43% Faster
resolution
• Personalized support
• Customer benchmarking
• Measurable KPIs
• Actionable analytics
24x7support
Software Support
• Prioritized cases
• Direct access to technical experts
• Technical onboarding and adoption
• Designated service management*
• Workflow integration*
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Incident management KPIs
Customer benchmarking
Incident trend analysis
Software consumption analytics
Onboarding and adoption
Configuration best practices
Workflow integration
Automated monitoring and incident detection
50M+ networks installed
12K engineers, architects and advisors
25K certifications
In-depth knowledge of customer environment
Third-party ecosystem support
Global service delivery model and presence
Choice of coverage models
High-value ServicesBuilt on world-class support and IT innovation
Onboarding & Best Practices
ActionableAnalytics
Scale & Flexibility
Networking Expertise
Efficientoperations
Faster resolution
Increaseduptime
HigherROIMaximize uptime Enhance operations Unlock value
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Customers are unlocking more value
80% incident reduction
20% faster onboarding of
new customers
70% fewer outages
Faster issue resolution & reduced risk
Software Support
Solution Support
TS Advantage
SP Advantage
Communications Co. SaaS Provider Regional Bank Telecommunications
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Embrace the new realityAccelerate and leap with our predictive services offerings.