OPEX Week Europe 140316

Ed HuttGroup CIOFitness First

Lisa NorcrossSVP Operational Excellence

EON

Jean-Yves HaysVP Business Process Excellence

Firmenich

Paul Ruggier Global Head of Lean

Six SigmaGenerali

Gero von GoetzVP – Chief Process Owner

Lufthansa

Ilir MorinaGlobal Director of Operational

ExcellenceThe Coca-Cola Company

Erik GilletExecutive Director Process

ExcellenceUBS

Pablo GarciaGlobal Operations Excellence

DirectorEuroports

Pawel WydrychDirector Operational

ExcellenceCarlsberg Group

Terry HegartyDirector of Business

Improvement & CapabilityRolls-Royce

Anne KristianssonDirector Process Governance,

Management & SupportVolvo

Naveed KhawajaDirector, Agile & Lean

TransformationAstraZeneca

Sponsors include:

Achieve a company-wide passion for process to simplify, innovate and become more customer-focused than ever

Headline industry speakers at Europe’s #1 OpEx event:

PEX Week 2016 presents:

“I’m looking forward to this pan European platform to gain knowledge and exchange best practice”

Sebastian Antony, Director Transformation, Barclaycard

Only at OpEx Week Europe will you find…

Europe’s premier meeting place for the

operational and process excellence community

25th-27th April, 2016 London, UK

Register now at www.opexweekeurope.com

20+ Expert Speakers

200+ Participants

10+ Hours Dedicated Networking

80%+ Practitioner Attendees

20+ Sponsors and Exhibitors

100+ Companies Represented

[email protected]#OPEXWeek

OpEx Week 2016: What what you need to know!Don’t have time to read through this entire brochure? Then cut out this handy 1-page guide to OpEx & Process Transformation Week 2016 and share with your team!

Operational transformation and not just process excellence is the new focus – at PEX Network we’re ensuring you keep up with the hottest industry trends and cutting-edge thinking

2 days of inspirational practitioner-led case studies, discussions and debates – full details on page 8

Practitioner-led content from the leading OpEx minds in Europe, combining 250+ years of experience – forget lengthy theoretical talks, this is all about real-life implementation and practical take-aways!

Engage with your peers from across the 110,000+ member PEX Network community pre, during and post-event to keep your finger on the pulse with the latest ideas

Establish brand new working relationships with our proven vendor partners – whether you’re actively looking for new solutions or just browsing, don’t forget to take home a business card or two!

1 brand new event app for on-site networking and polling – stay tuned for download and login details!

Keynotes from global organisations including Coca-Cola, EON, Carlsberg and more will provide you with key success factors and pitfalls to avoid whilst developing your OpEx strategy

6 interactive workshops to choose from, to gather practical, hands-on advice and share your challenges – full details on page 9

Welcome brand new sessions including ideaPitches, innovation tables and more pioneering learning formats to ensure you remain engaged throughout and pick up the knowledge you need

Exclusive networking opportunities to enable you to foster old and create new relationships across the operational and process excellence community

Xtra chances to learn for all you early risers, with brand new tailored breakfast briefings exclusively for OpEx practitioners

0 vendor product-led presentations – all sessions are practitioner-led and case study driven!

Register now at www.opexweekeurope.com [email protected]#OPEXWeek

20+ Speakers

200+ Attendees

20+ Sponsors and

Exhibitors

110,000+ PEX NetworkCommunity Members

Europe’s #1OpEx event

Welcome to OpEx & Process Transformation Week 2016

5 Top Sessions Not to be Missed!

P.S. Can’t wait until April? Check out the online Resource Centre, where you can find complimentary whitepapers, interviews and additional learning resources!

Like you, here at PEX Network we’ve realised that no matter how excellent your processes are, they are of little value if they aren’t effectively rooted into your business operations, and being used to continuously improve your bottom-line performance. So PEX Week Europe has evolved, and I’m pleased to welcome you to to Operational Excellence and Process Transformation Week!

Most organisations have woken up to the importance of process in driving long-term strategy, but actually embedding Operational Excellence into the DNA of your business and ensuring that those minor changes that could add up to a huge competitive advantage are actually actioned by your ground-level employees is a completely different story.

OpEx and Process Transformation Week 2016, Europe’s premier meeting place for the process and operational excellence community, is your chance to gain the skills and insight needed to gain enterprise-wide engagement for your transformation initiatives and become a simpler, leaner and more customer-centric organisation than ever.

Benefit from the insights of 20+ international C-suite, VP and Director-level speakers, with over 250 years’ combined experience in simplifying their operations and driving value-adding change, and choose from multiple topic streams to tailor your agenda to the most pressing issues facing your organisation right now.

Here’s your chance to be the catalyst for change within your company, and crack those long-standing challenges:

• How can we engage employees from both the top-down and bottom-up to develop a business culture of excellence and continuous improvement?

• How can we digitally transform our business operations and capitalise on process analytics to make truly insight-driven decisions?

• How can we shift our focus from processes to outcomes to ensure continued value for both the business and customer?

Registering is easy - just visit www.opexweekeurope.com, email us at [email protected], or give us a call on +44 (0) 20 7368 9737

On behalf of the entire PEX Network team, we look forward to meeting you in London this April.

Best wishes,

Zoe Amos, Director – OpEx & Process Transformation Week Europe

Deep-dive your two greatest challenges during the OpEx and Process Transformation Interactive Discussions– with sessions limited to just 15 participants, make sure you sign up for your preferred topics at point of registration to avoid missing out!

Hear from The Coca-Cola Company how to build self-sustaining OpEx programmes across multiple locations even when facing major organisational restructures and cutbacks

Learn from EON how to build an OpEx framework that meets the needs of your business and strike the balance between global standardisation and localised flexibility

Take home cutting-edge ideas from Air France, UBS, Barclaycard and more during the quick-fire iPitch session and vote for your favourite via your conference app!

Learn to turn your IT department into your business change leaders and effectively digitally transform your operations, with the Group CIO of Fitness First

“As a knowledge broker, I hope to discover, study and leverage the collective know-how of the conference’s participants into

learnings that can be applied to my operations” Ilir Morina, Global Operational Excellence

Director, The Coca-Cola Company

New for 2016!Same time. Same place. But not the same event!

Alongside the old favourites that you ask for each and every year, we’ve taken on your feedback to evolve the event, prioritise new learning opportunities for 2016 and deliver the content that you want.

Plus – a conference isn’t just about work, so we’ve added in a few fun features we know you’ll love.

You told us that process has finally reached the C-suite, so make sure your COO or Chief Process Officer doesn’t miss out on these exclusive

The OpEx Week Corporate Leaders’ Boardrooms are exclusive, invitation only forums for up to 20 process leaders to review their most pressing business issues with peers and industry experts. Taking place alongside OpEx Week, attendees will benefit from the senior, closed-door sessions at the CLB, as well as the keynote presentations and wider networking of the wider event. The Corporate Leaders’ Boardroom agendas run as a facilitated meeting with opportunities for all attendees to be involved in the discussions, sharing ideas and drawing conclusions - this is your chance to participate in an open

debate whilst ensuring your contributions remain top secret!

To request an invitation and find out if you qualify to attend, please email us [email protected]

Places are limited to 20 email [email protected] for your invitation

See you in the Boardroom?

There’s an app for thatWe’re going paperless! Download the OpEx Europe 2016 app to ensure you’re up-to-date with all the latest agenda changes, connect with other event attendees, participate in live polling sessions, and feel smug in the knowledge you’re saving a few trees too.

No more sales pitches!Tired of hearing the same tired presentations from VPs of Business Development? Us too. So we guarantee that all 2016 presentations will be jointly or entirely led by your practitioner peers, and you reap the benefits of their past investments

Stay on the ballConcentrating for a whole 30 minutes can be tricky. The ideaPitch sessions will provide you with quick-fire cutting-edge strategies and solutions to your challenges, in bite-size chunks of no more than 6 minutes.

The early bird catches the wormBrave enough to start your day at 8am? Then join the other early risers at two exclusive OpEx breakfast briefings and benefit from additional learning and networking time in a relaxed environment


Each year old friends and new faces from across Europe gather in London to discuss their biggest process transformation challenges, and strategies for success, and 2016 will be no different!

About PEX Network The Process Excellence Network is a global community for process professionals, business leaders and executives who want to improve their businesses through process

and operational excellence. With a global membership of 110,000+, and a burgeoning global portfolio of live events, webinars, and networking opportunities, our mission is to inspire and inform our members with access to practical advice on business improvement tools, methodologies and technologies in order to achieve their business goals. Joining the network is free and offers the following benefits:

• Access to expertly produced webinars, whitepapers, videos and podcasts

• Weekly newsletters with round up of latest content and professional development resources available online

• Exclusive invitations and offers to attend process industry events

What are you waiting for? Join the largest global network of people passionate about process improvement today!

2015 Industry Breakdown

2015 Seniority Breakdown 2016 Expected Seniority Breakdown

2016 Expected Industry Breakdown

Financial Services - 23%Oil, Gas & Utilities - 21%Pharmaceuticals - 13%Manufacture - 12%Construction & Logistics - 9%FMCG - 8%

VP/C-Suite - 7%Director-level - 37%Manager - 32%Other - 24%

VP/C-Suite - 15%Director-level - 45%Manager - 25%Other - 15%

Financial Services - 23%Oil, Gas & Utilities - 12%Pharmaceuticals - 10%Manufacture - 10%Construction & Logistics - 8%Travel and Leisure - 8%FMCG - 5%

Telecoms - 5%Legal - 5%Retail - 5%Public Sector - 5%Food & Beverages - 5%Automotive - 5%Other - 5%

Who else will you meet at OpEx & Process Transformation Week 2016?

• Cutting edge, informative first-hand case studies from Europe’s leading Director, VP and C-level process and operational excellence practitioners and strategists

• An agenda that has been developed in consultation with your peers – our focus is solely on covering the topics YOU want to learn about, and ensuring our events are created by OpEx professionals, for OpEx professionals

• Opportunities to network with our vendor partners, who have been cross-checked with our speaker faculty and/or advisory board to ensure they really are best-of-breed providers who can help you address your current challenge

• A dedicated pre-conference focus day with dynamic workshops on the topics chosen by YOU

• A unique and innovative programme structure to break the monotony of Powerpoint presentations – participate in speed networking sessions, interactive discussion groups, ideaPitches and much more!

If you’re still undecided on whether to sign up or not, this is our pledge to you. Here at PEX Network, we make this promise for each and every event we run. And we never make a promise we can’t keep.

What we will deliver:

The PEX Network Promise


Inspiring case studies and discussions led by Europe’s OpEx and change management experts:

Ed Hutt Group CIO Fitness First

Lisa Norcross SVP Operational Excellence

EON

Jean-Yves Hays VP Business Process

Excellence Firmenich

Paul Ruggier Global Head of Lean Six

Sigma Generali

Barbara Mendler MD Operations & Strategic

Projects CMS Cameron McKenna

Gero von Goetz VP – Chief Process Owner

Lufthansa

Ilir Morina Global Director of

Operational Excellence The Coca-Cola Company

Erik Gillet Executive Director Process

Excellence UBS

Pablo Garcia Global Operations Excellence Director

Euroports

Anne Kristiansson Director Process

Governance, Management & Support, Volvo

Pawel Wydrych Director Operational

Excellence Carlsberg Group

Terry Hegarty Director of Business

Improvement & Capability Rolls-Royce

Chris Stening Director Transformation

Delivery Telefonica

Naveed Khawaja Director, Agile & Lean

Transformation AstraZeneca

Marc Gray Operational Excellence

Programme Director Imperial College London

Sebastian Antony Director Transformation

Barclaycard

Marie Helene Morvan Director Air France

Transformation Program Air France

Tom Birdseye Global Head of Change

Management Group Freshfields

Malcolm Horne Head of Group Transformation

Severn Trent Water

Joerg Baier Operating System &

Transformation Partner Maersk


Anne Kristiansson, Director Process Governance, Management & Support, VolvoAnne has 15 years of managerial experience from the Aerospace and Commercial Vehicle industry, and holds a Master of Science in Mechanical Engineering, specialising in Production and Supply Chain Management. She has been working for Volvo since 2010, where she is committed to adding customer value and achieving bottom line business results

2016 Priorities are: 2016 Priorities are:



Malcolm Horne, Head of Group Transformation, Severn Trent WaterMalcolm’s current role is Head of Group Transformation for Severn Trent. During the seven years that he has been at Severn Trent, he has led their largest cross-company change programmes including preparation for market opening and merging water and waste water divisions of 3,500 people into an integrated wholesale operation. He began his time at Severn Trent in economic regulation and also ran the infrastructure construction activity for over two years. Prior to joining Severn Trent most of his career was in consultancy, providing advice to the water sector and other utilities. Outside Severn Trent he is active in professional bodies such as CIWEM

Pablo Garcia, Global Operational Excellence Director, EuroportsPablo Garcia is the Global Operational Director at Euroports in The Netherlands. He currently leads the Continuous Improvement cultural change across the organisation with special focus in those projects that will deliver higher value for stakeholders. He has over 12 years of experience in Logistics and during his career has developed different leading roles in IT, Finance, M&A and Operations. He is an Engineer with a MBA and a PDG in the IESE Business School.

Lisa Norcross, SVP Operational Excellence, E.ONLisa Norcross is head of the Center of Operational Excellence for E.ON, based in Essen, Germany. Lisa is a Mechanical Engineer who has been working in operations and operational performance improvement for over 20 years across several different industries. She started her career as a Graduate Engineer at Ford Motor Company, and after completing a post-graduate qualification in Manufacturing Management, moved into the Management Consulting world, working as an Operations Expert for McKinsey and Company. Between McKinsey and E.ON, she was head of Operational Excellence for Europe and China for an aluminium manufacturer.

Marie-Helene Morva, Director Transformation Program, Air FranceMarie-Helene Morvan has worked at Air France for 10 years and has had several roles within the company, all articulated around the coordination for transversal projects. She is now Director in charge of the Perform2020 transformation program for Air France. She has also managed cultural change issues, such as developing and promoting a “just and fair” culture that contributes to operational safety, a key topic for any ultra-secure industry sector. Before joining Air France Marie-Helene was a Management Consultant at Capgemini Consulting for 10 years, after starting as a Financial Analyst at LCL on the Tokyo Stock Exchange. Current side interests include teaching Business transformation and setting up a network of professionals in Business transformation in France.

Ilir Morina, Global Director of Operational Excellence, The Coca-Cola CompanyIlir Morina is Lean Six-Sigma Master Black belt and Global Operational Excellence Director for The Coca-Cola Company. A performance optimization expert with extensive experience in deploying continuous improvement through end-to-end supply chain functions. Likes to apply his diverse background and worldwide experiences to ignite the untapped potential of teammates. Believes that awakening creativity is essential in the relentless pursuit of excellence. A former independent consultant to U. S. Special Forces and Senior Level NATO Command Groups who doesn’t fear risk-taking, knowing that it leads to a richer story

Check in with some of your expert speakers on their key 2016 priorities

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Becoming more agile and reactive to market conditions Becoming more agile and reactive to market conditions

Enabling customer-centric process and operational change Enabling customer-centric process and operational change

Enabling customer-centric process and operational changeHarnessing data and analytics for process and operational improvements

Developing a continuous improvement culture Developing a continuous improvement culture

Developing a continuous improvement culture

Becoming more agile and reactive to market conditions Becoming more agile and reactive to market conditions

Standardising operations across multiple locations Standardising operations across multiple locations

Standardising operations across multiple locations

Digitally transforming my organisationDeveloping a continuous improvement culture

Digitally transforming my organisation

Innovating through process excellence


Your Agenda at a Glance

Pre-Conference Workshop Day: Monday 25th April

Conference Day One: Tuesday 26th April Conference Day Two: Wednesday 27th April

Workshops A & B – NEW! InnovationGo back to basics and introduce process mapping to drive continuous improvementMove product innovation from a lean to learning process and ensure continued knowledge sharing

Workshops C & D – NEW! Digital transformationLeverage BPM to develop a digital business framework that is sustainable in the long termDigitally transform to standardise and simplify customer-facing operations

Workshops E & F – Customer FocusGain an outside-in perspective to standardise processes and drive customer loyaltyEmbed the Voice of the Customer into process design to ensure continued satisfaction

Breakfast Briefing: NEW! Turning Big Data into Big Improvements• Break down information silos and combine data to identify areas for improvement• Democratise information access to provide employees with the right data at the right time,

to make the right decision• Leverage closed-loop performance analysis to enable continuous insight-driven change

Morning Plenary Sessions: Translating business strategy into value-adding operational change• Strike the balance between enterprise-wide standardisation and empowering employees

with flexibility• Understand the view from the boardroom: How can the C-suite influence company-wide

operational change?

• NEW! Interactive discussions tailored to the specific challenges facing your organisation

Stream A: Cultural transformation• Build cross-functional change teams to motivate and engage all departments within your

organisation• Introduce ‘start-up thinking’ to encourage collaboration, innovation and commitment to

excellence• Engage key stakeholders within your business to champion change

Stream B: Operational transformation• Focus on outcomes to align practices and ways of thinking across your organisation• Train your employees to look for improvement opportunities with “lean eyes”• Leverage your Six Sigma champions as catalysts for change

Plus NEW! Corporate Leaders Boardroom (by invitation only)• Top-secret discussions for VP and C-suite P leaders in a closed door setting. Email enquire@

pexnetwork.com to request your invitation!

Afternoon Plenary Sessions: Ensuring consistent company-wide process governance• Educate process owners about the tangible benefits of their roles and processes• Leverage employee feedback to understand process governance motivators

• NEW! Quick-fire iPitches to wake you up at the end of the day!

Breakfast Briefing: NEW! Leveraging digital lean to drive long-term change• Broaden your lean strategy to cope with the complexity of modern value chains• Establish the business case for digital lean and gain executive buy-in for IT transformation• Build new enterprise-wide capabilities to drive the greatest benefit from digital lean

Morning Plenary Sessions: Building the processes and frameworks to ensure sustainable change• Break down complex OpEx concepts into manageable chunks to establish a solid foundation

for change• Develop Centres of Excellence to share the latest innovations and best practice• Build communities of practice to ensure consistent enterprise-wide knowledge sharing

Stream A: Customer-Centric transformation• Leverage the customer journey to embed the customer into the heart of process planning and

design• Focus on customer outcomes to continually adapt your processes and meet changing

demands• Align priorities across multiple channels and touch-points to deliver a seamless omni-channel

experience

Stream B: NEW! Digital transformation• Move your IT department from simply taking orders to leading your business change agenda• Align process, business intelligence and IT to increase enterprise-wide visibility and optimise

long term performance• Identify the technologies and architectures that form the foundation for a sustainable

operational framework

Afternoon Plenary Wrap-Up Session: Your OpEx Action Plan• Share your top conference takeaways with other attendees from your industry vertical• Identify the main areas for improvement within your organisation and create a roadmap to

addressing these


09:30 Registration & Coffee

10:00 Innovation A – From Automation to Digitisation: Leveraging BPM to develop a digital business framework

B – Back to Basics: Leveraging process maps and models to ensure continuous improvement and innovation

In recent years, Business Process Management (BPM) has grown from a technology of automation to one of transformation. So in the move to digital, how can you make the most of your existing BPM technologies?In this workshop, you will:• Identify the benefits of rolling digital transformation initiatives into an existing process

framework• Establish how to leverage BPM to align business and IT priorities and identify the

processes that will benefit most from automation• Learn how to evaluate the costs and resource required to develop new capabilities

and move from automation to digitisation• Determine how to use your digital framework to audit operations in real-time to - Identify bottlenecks and inefficiencies - Model unintended consequences of new process implementationFor updates on your facilitator, please visit www.opexweekeurope.com

Most organisations that want to move up a notch and ensure continuous process improvements and innovation are using one or more process mapping or modelling techniques. Are you one of the few that has missed out? Or could you use a refresher?In this workshop, you will be taken back to basics and:• Establish how to introduce standardised process mapping and modelling

methodologies into your organisation• Determine how to leverage these maps and models to eliminate overly complex

processes and identify opportunities for change• Learn how to identify the right people to own and govern these simplified processes

to prevent complexity from returningFor updates on your facilitator, please visit www.opexweekeurope.com

12:00 Networking Lunch

13:00 Digital transformationC - How do you ensure your OPEX program directly supports the

achievement of your strategic goals?D – Keep it Simple: Standardising customer-facing operations

through digital transformationThis workshop will detail exactly how the best performing organisations in the world ensure that their investment in operational excellence remains laser focused on the achievement of their strategic objectives. Participants will take away an actionable framework they can use to simultaneously drive strategic improvement projects in support of the strategy whilst engaging employees at all levels to continually improve existing operations. Topics to be covered include:• How can you use Hoshin Planning to effectively translate strategy into improvement

priorities?• How does A3 thinking help us to ensure all relevant contributors are included in the

identification and scoping of improvement projects?• How do you simultaneously drive strategic as well as operational improvement?• How do you maintain focus on improvement while in the “whirlwind” of daily

operations?• How do you dynamically adjust the portfolio of improvement projects to reflect the

changes in operational and strategic priorities?Paul Docherty, Founder, i-nexus

In today’s digital world, customers want a seamless experience – the moment complexity arises, they start looking for alternatives. Companies like AirBnB, Amazon and Uber have all stood out from the crowd by simplifying complex processes. So how can you join these digital elite and continue competing in the modern market? In this workshop you will find out how to:• Identify which of your processes have the greatest impact on the customer

experience and prioritise which would benefit most from digital change• Integrate customer feedback and user acceptability testing into the development

of your digital strategyStandardise processes and platforms across your customer-facing channels to provide a clear and simple experienceFor updates on your facilitator, please visit www.opexweekeurope.com

15:00 Registration & CoffeeContinued Overleaf

Pre-Conference Workshop Day – Monday 25th April 2016

“ Really excellent two days and some fantastic people and presentations. I think the presentations that had practical aspects to it really hit home and sparked the ideas like crazy for me” Business Process Analyst, Yorkshire Water


15:30 Customer FocusE – Delivering an Effortless Customer Experience: Aligning your team

and processes to achieve higher Customer LoyaltyF – Are you listening?: Embedding the Voice of the Customer into

process designIn today’s increasingly complex, constantly changing service context where customers have access to more choices and information, organizations need to explore new methods to drive a competitive edge in Customer Experience in order to drive Loyalty and Wallet Share decisions. By tapping into the latest Customer Experience research, several case studies and practical applications as well as evidence-based research on driving Human Performance outcomes, this workshop will explore:• Proven methods to drive loyalty by redesigning processes in order to reduce

Customer Effort while aligning internal processes through an “Outside-In” customer journey

• Approaches to align your team members to your desired customer outcomes to deliver a more consistent experience

• Insights from Neuroscience & Psychology to develop an approach that will tap into new levels of Human Performance and align team members to the desired customer outcomes

• Methods to deliver significant results in the short-term by tapping into the discretionary effort of your team members

Eric Michrowski COO and Head, Americas and Europe Sentis

There are more platforms than ever across which customers can voice their grievances or sing their praises. The most innovative and successful companies today are the ones who have learned to listen to this feedback. Are you listening to your customers?Don’t miss this workshop if you need tips on how to:• Gather customer feedback across multiple channels and touch points to gain a

holistic view of customer pain points• Pinpoint relevant stakeholders, processes and business enablers that will enable

change and create opportunity• Develop and implement a customer-centric process improvement planFor updates on your facilitator, please visit www.opexweekeurope.com

17:30 End of Workshop Day

Pre-Conference Workshop Day – Monday 25th April 2016


“ We have been working with PEX for many years and it’s been a great partnership” CEO, The Quality Group

“This event has been invaluable for productive networking. It gave us the opportunity to meet

with peers - and allowed my team to further current partnerships and have conversations

which probably would not have occurred otherwise”

Vice President, Global Leader - Operations & Supply Chain Consulting, IBM Global Business Services

“I am glad I attended, and really hope to attend future events!”

Customer Experience Designer, EON

08:00

NEWBreakfast briefing: Knowledge is power: Turning Big Data into Big Improvements for your operational excellence programme• Identify the systems and processes required to draw greatest benefit from your data, whether Big or small• Discover how to democratise information access and utilisation to empower employees with the right data at the right time to make the right decisions• Establish how to break down information silos and combine data from differing technical environments to identify areas for improvement• Learn how to integrate insights into new process design and delivery to ensure each one adds tangible business benefitsFor updates on your facilitator, please visit www.opexweekeurope.com

08:45 PEX Network welcome and Opening Video Zoe Amos Conference Director PEX Network

08:50 Opening Remarks from the Chair

09:10Interactive Panel Discussion: Translating strategy into OpEx and transformation reality• How can process leaders speak the same language as the rest of the boardroom to deliver effective company-wide

transformation?• How can you shift from being seen as a leader of process to a leader of culture?• How can you effectively communicate your OpEx vision to differing stakeholders across your business to gain their buy-in

and deliver sustainable change?• How can you govern change and reinforce new behaviours across your business?

Panellists: Sebastian Antony

Director Transformation Barclaycard

Ilir Morina Global Director Operational Excellence The Coca-Cola Company

Dr Iris Kaib VP Corporate First Choice Office Deutsche Post

09:50 One Company, One Process: How Coca-Cola govern OpEx programmes across multiple business units and geographies• Learn how Coca-Cola translate the complexity of multiple franchised operations into consistent processes and frameworks• Discover how to overcome the challenge of standardising processes whilst going through large organisational restructures - Identifying which areas of your business need the most help - Establishing process and OpEx leadership across different teams - Maintaining morale in the face of potential job cuts• Establish how Coca-Cola build self-sustaining programmes across different businesses within their group that take into consideration local cultures and ways of thinking, whilst enabling

consistent group-wide qualityIlir Morina, Global Director Operational Excellence, The Coca-Cola Company

10:30 Networking Refreshments & Business Card ChallengeEnjoy a coffee and pastries whilst exchanging as many business cards as you can in order to compete for the title of “Best Networker” and a prize!

Conference Day One – Tuesday 26th April 2016

Continued Overleaf

11:00

NEWOpEx & Process Transformation Interactive DiscussionsTake the opportunity to discuss some of the key themes from the conference in more detail with your expert speakers, facilitators and peers. With discussions limited to just 15 participants, and only time to visit 2 tables make sure you sign up in advance to secure a seat at your preferred session!Topics will include:


“ I’m looking forward to learning about the experiences of other organizations and leaders in this area, sharing ideas and exploring creativity together” Naveed Khawaja, Director Agile and Lean Transformation, AstraZeneca

12:30

NEWNetworking Lunch and Breakout DiscussionsWhilst the principles of process transformation programmes are often the same, certain aspects are specific to certain industry verticals. Are you about to start a new project? Bring your lunch and join your preferred breakout discussion, focused on the key aspects to consider within your industry vertical, and hear your peers’ successes and war stories in one of the following areas:• Financial Services • Energy, Oil & Gas• Manufacturing • FMCG• Pharma • Telecoms

Stream A – Cultural transformationKeeping people at the heart of the people-process-technology trinity

Stream B – Operational transformationBest practices for fundamentally improving the way your business operates

13:30 Step Back and Listen: How Volvo leverage employee feedback to ensure consistent company-wide process governance• Establish how Volvo moved from a business-line organisation to functional-led organisation

in 2012, and took a top-down approach to process change aligned to the strategic objectives of their organisation

• Determine how a lack of understanding from process owners about the tangible benefits and business value of their processes led to inconsistent governance

• Learn how Volvo re-evaluated their processes and focus following in-depth interviews with their management team

• Identify the new approaches being undertaken to ensure successful process governance and enterprise-wide engagement

Anne Kristiansson Director Process Governance: Management and Support Processes Volvo

Learn how Firmenich deliver true value from their operational transformation initiatives• Identify how Firmenich developed a new methodology to effectively transform their

finance department to ensure it delivered greater value to the business• Determine how Firmenich introduced 75 new initiatives over a 2-year period to align

operational practices and ways of thinking across their entire organisation - Focusing on outcomes rather than processes - Striking the balance between enterprise-wide standardisation and localised flexibility• Discover how Firmenich are continuing to leverage their new transformation methodology

to improve business value across multiple departments Jean-Yves Hays Vice President Business Process Excellence Fimenich

14:10 Hear how PPD gain enterprise-wide engagement for continuous process improvement• Discover how PPD engaged their leadership team and have cemented continuous

improvement as a key strategic priority• Learn how PPD display the value of continuous improvement to differing functions and

stakeholders across their business• Hear how PPD are shifting internal mindsets to ensure continuous improvement is seen as a

long-term solution, not just a ‘band-aid’ • Assess the next steps for PPD on their continuous improvement journeyMaria Pamment, Associate Director Process Improvement & Learning Services, PPD

Discover how to ensure your OpEx programmes and transformation initiatives align with strategic goals• Identify how to simultaneously drive strategic and operational improvements• Determine how to maintain focus on continuous improvement whilst in the whirlwind of

daily operations• Establish how to dynamically re-prioritise your portfolio of improvement initiatives to reflect

changing operational and strategic goalsFor updates on the speaker panel, please visit www.opexweekeurope.com

Customer-centric designHow can you leverage customer journey mapping to redesign your processes?

Digital transformationHow can you effectively digitise enterprise-wide operations?

Process innovationHow can you continuously improve your business processes?Facilitated by:

Kai Keinänen Vice President Quality and Excellence, Elisa

Executive sponsorshipWhat does the C-suite need to see to get on board with your OpEx strategies?

Centres of ExcellenceTo what extent are your CoEs responsible for enterprise-wide process improvement?

Company-wide cultural changeHow can you engage individuals at all levels of the business with your enterprise-wide transformation?Facilitated by:

Marie Helene Morvane, Director Air France Transformation Program Air France

OpEx methodologies and frameworksHow can you achieve the right blend of process methodologies to build the best operational framework for your business?

Big Data and analyticsHow can you effectively glean the insights needed to drive critical process decision-making and business outcomes?

Knowledge transferHow can you ensure enterprise-wide knowledge and data sharing?

Process governanceHow can you ensure your ground-level employees comply with your OpEx initiatives?


Continued Overleaf


14:50 Operational Excellence at AstraZeneca: a by-product of cultural transformation?• Learn how AstraZeneca realised the need for agile, and are using cultural change to

weave process methodologies into the fabric of their organisation • Hear how AstraZeneca leverage CEO and CIO sponsorship to ensure long-term and

sustainable cultural change• Discuss the initial results following the first year of AstraZeneca’s transformation, and their

plans for 2016 and beyond • Identify the factors affecting operational excellence, and how you too can inspire them

within your workforce - Innovation - Motivation - Productivity

Naveed Khawaja Director, Agile & Lean Transformation AstraZeneca

Not just a programme: How Telefonica are making Operational Excellence business as usual• Determine how Telefonica set up and launched their Operational Excellence function in

2014• Hear how Telefonica trained their future OpEx and Transformation leaders, and how they

are leveraging these individuals as catalysts for change across their organisation• Identify how Telefonica are now embedding Operational Excellence into the DNA of each

level of their business hierarchy• Gain insight into the impacts of the Operational Excellence and Transformation functions

on customer satisfaction and financial performance Chris Stening

Director Transformation Delivery Telefonica

15:30 Hear how CMS embed OpEx and innovation into the DNA of the legal industry • Identify the impact of CMS’s partnership rather than corporate structure on their business

transformation initiatives• Discover how CMS moved to a new office and revised their approach to the workspace

to create a more agile working environment across all departments• Explore examples of how CMS encourage their employees to display agile thinking and

innovation in what is quite a traditional and process-driven industry• Learn how CMS have built ‘virtual’ cross-functional teams to ensure continued innovation

and sustainable change Barbara Mendler Managing Director Operations and Strategic Projects CMS Cameron McKenna

One Step Ahead: Discover how Euroports continuously improve the way they deliver value to their stakeholders • Establish how Euroports successfully manage their OpEx programme across

multiple sites and countries• Discuss the shift from cost-saving to lean initiatives since the launch of the programme in

2012 • Determine how to train your permanent and contracted employees to look for

opportunities to improve with “lean eyes”• Identify the next steps for Euroports in their lean continuous improvement journey - Engaging even more employees with their lean and OpEx-driven culture - Bringing the Voice of the Customer into the heart of process design

Pablo Garcia Global Operational Excellence Director Euroports

16:00 Interactive Solution Insight SessionTime to head out to the exhibition floor for this structured networking and learning session, where you’ll hear from the technology and solutions experts that have the answers to your specific change or implementation challenges. Hand-pick up to 5 short presentations to attend and find out in just 5 minutes whether you could benefit from a future business relationship with a specific provider

16:30 Networking Refreshments

17:00 Hear how Generali’s “€70 billion startup” standardise operations at a global scale• Establish how Generali are moving from Lean Six Sigma pilots to building self-sustaining long-term capabilities • Learn how savings of over €15million have been made across 14 countries in the first year of program implementation• Assess the benefits and disadvantages of company-wide process standardisation vs localised flexibility• Identify the next steps for Generali in their global operational excellence program to simultaneously improve quality and achieve €1.5billion cost efficiency by 2018Paul Ruggier, Global Head of Lean Six Sigma, Generali


Continued Overleaf



17:40

NEWQuick-Fire Strategies In this session, speakers will each have up to six minutes to share a new way of working or strategy. They can use any media they like to get information across to the audience – the only rule: no Powerpoints! Delegates will then vote via their conference apps for both the most engaging speaker as well as the most innovative new idea

Joerg Baier Senior Manager Operational Excellence EON

Sebastian Antony Director Transformation Barclaycard

Erik Gillet Executive Director Process Transformation UBS

Marie Helene Morvane Director Air France Transformation Program Air France

Dr Iris Kaib VP Corporate First Choice Office Deutsche Post

18:15 Closing Remarks from the Chair

18:30 End of Conference Day 1 and Networking Drinks ReceptionPEX Network are heading to the fair! Enjoy additional networking time with your OpEx peers in a more relaxed and informal setting at this fairground-themed drinks reception, whilst competing for some fantastic prizes at the exhibitor stands.

“ Very good presentations with practical examples from the daily business. My company just started our CI journey, so this conference was very helpful for me to get an overview what other industries are doing” VP Continuous Improvement, West Pharmaceutical Services


Service Excellence Director, GSK London • Operational Excellence Manager, HSBC Bank P.L.C. • Senior Process Consultant, GlaxoSmithKline • Head of Lean Six Sigma and Change Management Europe, ABB Ltd • Group VP & Head HR-Operations, Barclaycard • Director of Transformation, Bridgewater Associates • Head of Process & Metrics Excellence, E.ON UK plc • Head of Customer Experience and Operational Excellence, Deutsche Post DHL • Vice President Corporate First Choice (Continuous Improvement), Maersk Deutschland A/S & Co. KG • General Manager, Operating System and Transformation, Shell • General Manager, Continuous Improvement, Clifford Chance • Global Head of Client Service Solutions, Oxford Instruments • Head of Operational Excellence, SABMiller Plc • Head of Manufacturing Development, Siemens Energy • Global Head of Operational Excellence, Hotelbeds • Head of Business Efficiency, Goodridge Ltd • CEO, EMEA&A, GlaxoSmithKline • Director Service Excellent, Core Business Services, Schneider Electric • Global CS&Q Continuous Improvement Director, Swagelok Manchester • Operations & Continuous Improvement Manager, Technip • Vice President, Group Quality & Methods, Yorkshire Water • Manager of AMP 6 Delivery, Technip Corporate Group • Group QHSE Director, Futures Housing Group • Head of Business Improvement and Integration, RSA Insurance • Head of Reinsurance Operations, LEO Pharma • Director Regulatory Operations, Stratec Biomedical AG • Head Of Process Engineering, Jaguar Land Rover • Process Leadership Director - Product Creation & Delivery, Syngenta Crop Protection AG • Catalyst and Transformation Lead P&S, Syngenta Crop Protection AG • Global Head FPP Centre of Expertise, Nordea • Executive Advisor, Nordea • Head of Process & Innovation, RBS • Senior Functional Consultant, Service & Systems Management, Deutsche Bank • Head of Process Governance GTO, Deutsche Bank AG • Director, Berwin Leighton Paisner LLP • Process Improvement Lawyer, Network Rail • Quality Improvement Manager, Siminn • Director Of Value Development, West Pharmaceutical Services • Vice President Continuous Improvement, Heraeus infosystems GmbH • Head of Enterprise Process Management, Standard Chartered Bank • Head Of Process Governance And Assurance, WABCO Europe BVBA • Manager Quality & Business Excellence, EPPCO LLC • Responsible Process Mgmt CoE, Enel • Performance Improvement Programs, Astellas • Senior Process Engineer, Astellas • Customer Solution Lead Supply Chain, SpareBank 1 Group • Implementation Manager, SpareBank 1 Group • HR Director, Capenhurst Nuclear Services • Head of HR, Airbus UK • Head Of Engineering Business Management, Ölgerðin • Director of Business Development, Ölgerðin • Operation Specialist, Huntingdon Life Sciences • Associate Director, Business Process Excellence, Europe, Change Box • Managing Director, Ooredoo Qatar • Director Process Management, Gard AS • Vice President, PA Consulting • Partner, PA Consulting • Managing Consultant, Gard AS • Process Improvement Executive, ESET spol. s.r.o. • Sales & Marketing Operations Manager, SABMiller plc • Manufacturing Development Manager, Saudi Industrial Development Fund • IT Quality Manager, Tesco • Replenishment Programme Manager, National Water Company • Process Transformation & Sustainability Sr. Manager, ACTIAM N.V. • Chief Operating Officer, Royal Dutch Shell - Projects & Technology • Continous Improvement Programme Manager, Mveng and Associates Inc • CEO, Deutsche Bank • Vice President, Alstom Power • Operational Excellence Director, Compass Business Club • Chief Executive Officer, BP Group • Co-founder & Chairman, UBS AG • ProcessExecutive Director Process Excellence, BASF SE • Manager, US Steel Kosice sro • GM Process & Technology Excellence, ING Bank N.V. • UK Chief Operating Officer, ING Bank N.V. • Head of SeDC UK, ING Bank N.V. • Global Head of OpEx ING Commercial Bank, Eaton • Lean and Six Sigma EMEA, Allied Irish Banks Plc • Head Of Process Improvement Customer Services, Methods Digital Ltd • Technology Director, Metroline • CTO, Thomas Cook • Head of Lean Capability, Thomas Cook • Lean Transformation Lead, Futures Housing Group • Customer Insight Adviser, Catalent Pharma Solutions • Global Operational Excellence Leader, Saab • Vice President -Operational Excellence, BT • Head of Innovation Engagement, Airbus U.K. • Head of Strategy, Change Platform and Lean for Wing, Redcliff Capital • General Manager, Xaar • Process Engineer, Xaar • Process engineer, Banco Santander • BPM Platform Infrastructure Director at ISBAN - Grupo Banco Santander, Technip Corporate Group • Group QHSE Director, Xpertivity • CEO, Huntingdon Life Sciences • Business Process Excellence Manager, E.ON UK

Attendees have Included:

08:00

NEWBreakfast Briefing: Turbo-boost your Operations: Leveraging digital lean to drive change• Identifying how to broaden your lean strategy to cope with the complexity of modern value chains and adaptable manufacturing environments - Combining traditional lean with holistic modelling - Leveraging advanced analytics to achieve 360 site simulation• Establishing the business case for digital lean to gain executive buy-in for the initial investments: - Increased revenues and improved time to market - Reduced working capital and CapEx• Determining how to build new capabilities across your organisation to benefit from digital lean - Improving business knowledge and expertise - Acquiring the talent needed to effectively interpret the output of digital tools - Adopting solid cyber defence strategies to reduce riskFor updates on your expert facilitator, please visit www.opexweekeurope.com

08:45 Opening Remarks from the Chair

09:00 Panel Discussion: Maintaining momentum – developing sustainable change programmes• What does a ‘self learning organisation’ really mean, and how can you move towards becoming one?• How can you identify the personal motivators of your employees to help decrease change resistance?• How can you win the hearts and minds of your workforce to instil ownership of new processes into their daily routine?• What role should incentives, rewards and individual development plans play in long-term transformation?

Panelists: Gero von Goetz

Vice President – Chief Process Owner Lufthansa

Paul Ruggier Global Head of Lean Six Sigma Generali

Terry Hegarty Director of Business Improvement and Capability, Rolls-Royce

09:40 Mix and Match: How EON have blended multiple methodologies to build an integrated OpEx framework that meets the needs of their business• Discover how EON break down OpEx concepts into manageable chunks for ground-level employees, to establish a solid

foundation for change• Hear how EON co-ordinated siloed approaches to business improvement that were the result of disparate external training

efforts to build up a centralised perspective• Learn how to build a central standardised framework whilst retaining the flexibility to enable business units to make their own

decisions• Determine how EON continue to build OpEx capabilities and are engaging even more business units with their OpEx

programme over time

Lisa Norcross SVP Operational Excellence EON

10:20

NEWRotating Process Innovation TablesIn this session, delegates will split into groups, and a different challenge will be posed to each table, which they have 12 minutes to address and write a response to. Delegates will then move to the next table, where they will have 9 minutes to develop the ideas of the previous group. This will continue with 6 at the following table and 3 at the final. Delegates will then return to their original table and feedback their combined solutions to the floor.

11:10 Networking Refreshments & Exhibition Scavenger HuntGrab a coffee and see how many of the items on your scorecards you can locate within the exhibition hall – there’s a prize at stake for those who find them all!

11:40 Follow the Leader: How Carlsberg are establishing Centres of Excellence to improve enterprise-wide performance• Learn how Carlsberg have developed a robust operating model within their Western European shared service centre, that

covers 12 markets• Establish how the Operational Excellence team effectively interact with the CEOs and CFOs of each market they support to

standardise operations whilst retaining localised flexibility• Hear how Carlsberg are leveraging best practices from their Western European operations to build the foundations for their

new Centre of Excellence in the Chinese market

Pawel Wydrych Director Operational Excellence Carlsberg

Conference Day Two – Wednesday 27th April 2016

Continued Overleaf


Stream A – Customer-Centric transformationRedesigning processes with the customer at the heart of change

Stream B – Digital transformation Leveraging next-generation IT and thinking to overhaul your business operations

14:00 A View From the Outside: Discover how Danske Bank embed the customer into the heart of process design• Determine how to look holistically at end-to-end processes from a customer perspective,

and gain an ‘outside-in’ view of performance• Hear how Danske Bank combine their customer journey and process maps to deliver value

for both the business and customers• Identify what the future holds for Danske Bank’s process mapping and improvement

strategyJarkko Vuorikoski First Vice President - Group Process Development Danske Bank

The New Normal: Discover how Fitness First are digitally transforming to standardise their organisation and meet customer needs• Learn how Fitness First restructured their leadership team whilst developing their digital strategy• Identify how to engage key stakeholders with your IT transformation activities to ensure

long-term business needs are met• Explore examples of how Fitness First continuously deliver improvements across their static

and mobile IT infrastructure to ensure continued employee and customer satisfaction• Hear how to move your IT department from simply taking orders from other areas of the

business, to leading your business change agenda Ed Hutt

Group CIO Fitness First

14:40 Unite to Succeed: Transforming customer processes in an omni-channel world• Establishing how to build a holistic picture of customer needs from traditionally siloed

business units - Gathering feedback from different channels and technical environments - Presenting customer data in a common format • Determining how to leverage the customer journey to organise your processes in the way

the customer experiences them• Identifying how to align priorities and standardise operations across multiple customer

touch points to deliver a seamless omni-channel experience - Bringing the customer into the heart of decision making - Leveraging digital as an enabler

Closing the loop: Aligning process with business intelligence to increase visibility and optimise long-term performance• Determining how to align your process and business intelligence metrics to gain continual

feedback and gain a holistic view of process performance in near-real-time• Learning how to leverage this enhanced view of process performance to model the

effects of specific process changes on business results and make data-driven decisions• Establishing how to leverage structured and interoperable architectures across your

business to deliver this closed-loop performance analysis and enable continuous improvement

For updates on the speaker panel, please visit www.opexweekeurope.com


12:20 Birds of a Feather Flock Together: How Severn Trent have established communities of practice to ensure enterprise-wide best practice sharing • Determine how Severn Trent set up their communities, and are increasing membership for each of these over time • Learn how Severn Trent gain engagement for their communities of practice across multiple departments and locations• Identify the ingredients required to deliver successful communities of practice and their role in sustaining change• Assess the opportunity for developing communities of practice within your organisation

Malcolm Horne Head of Group Transformation Severn Trent Water

13:00NEW

Networking “Meet the Speakers” LunchEach case study and workshop leader from the past two days will be available to discuss their presentation in more detail over lunch – if there’s a question you didn’t have the chance to ask earlier, now is your chance!

“I know the benefit for me will be sharing experience with other major and complex organizations, getting ideas from leaner and more flexible, young organizations” Marie Helene Horvath, Director Transformation Program, Air France

Continued Overleaf


16:00 Networking Refreshments

16:30 Big Ideas Speaker: The Psychology of Team-Building and EngagementIn this final presentation, take a step back and hear a wider perspective on how to engage each and every one of your employees with your OpEx or change initiatives. Gather ideas from behavioural science, social science and even neuroscience to understand what really makes people tick!William Greenwald, Founder and Chief Neuroleaderologist, Windsor Leadership Group

17:10

NEWVertical-specific Action Plan Development SessionIn this final session of OpEx Week 2016, gather into working groups unique to your industry. Work together to share your top takeaways from the conference, grab a beer or two, and build an action plan to take back to the office

18:00 Closing Remarks from the Chair & Close of Conference


15:20 Panel Discussion: Keeping the customer at the heart of operational excellence• How can you embed the customer into the heart of process planning and design?• How can you leverage feedback from the front line to adapt your operational metrics and

become more customer-centric?• How can you leverage customer journey mapping to improve your end-to-end processes?• How can you ensure collaboration between back-end and front-end process owners to

ensure a seamless experience for customers?Panelists include:

Marc Gray Operational Excellence Programme Director Imperial College

Joerg Baier Senior Manager Operational Excellence EON

Panel Discussion: Linking IT and business strategy• How can you combat a traditionally fragmented approach to process

improvement and align the requirements of your IT, BPM and commercial functions?• How can you to build IT capabilities across your organisation to facilitate the translation of

business strategy into technical change and speed up delivery without sacrificing quality?• What new technologies and architectures can help form the foundation for a flexible and

sustainable operational framework?Panelists include:

Ed Hutt Group CIO Fitness First

“We adapt our strategy every year, so we have and we use that opportunity to improve it but if I were able to start again what I would do different is to make the OpEx more integrative and to gain more top

management allies from other business functions. This conference will enable me to share experiences with companies that are involved in similar programmes or situations, learn from how they deal with similar

problems and see their successes and fails. This is always of great value both professionally and personally.” Pablo Garcia, Group Director Operational Excellence, Euroports


“I’d love to see a clearer link between OpEx and strategy - this conference will give great exposure to others’ experience and ideas from other change initiatives” Tom Birdseye, Global Head of Change Management, Freshfields

On the basis of sponsor and delegate feedback, PEX Network have embraced a more flexible and consultative approach and innovated our platforms, marketing channels and service delivery. This is all because we are dedicated to ensuring a return on our sponsor’s investment, and as such want to work with you to build bespoke packages that are tailored to your individual goals.

We offer a comprehensive range of platforms, media, networking opportunities and marketing channels to deliver your objectives. In consultation with our expert team, you can mix a variety of activities that meet your specific business development needs:Thought leadership – showcase your experiences and key differentiatorsBranding – Gain maximum exposure and prominence in a competitive marketNetworking – Maintain existing relationships and make new contacts

Pre-Event On-Site Post-Event

Thought Leadership Whitepaper email marketingPEX Network newsletter placement

Client-led keynotes & testimonialsWorkshops and Discussion GroupsTech demonstrations

Whitepaper/presentation placement on PEX Network or the event sitePresentation marketing to other events in the series

Lead Cultivation Targeted delegate acquisition campaignsProspect listing

On-site introductionsPrivate lunches and breakfast briefingsEvening networking sessions

Email introductionsLinkedIn introductionsAccess to PEX Network community

Brand Awareness Online presence on event websiteListings and logos on all event materials

Lanyard / App / VIP Room sponsorshipLiterature seat drops and flyer handouts

Post-event emailSurvey sponsorshipSocial media marketing

Reasons you should sponsor OpEx & Process Transformation Week 2016


At Atoll we deliver agility into Digital Transformations. Our story began in 2001 when Atoll was created as the software subsidiary of a consulting firm. Through our experiences in numerous enterprise transformation initiatives, we realised that a clear architecture diagram can significantly improve decision making, both in speed and quality. During agile software developments, we observed that architecture planning is increasingly important to establish a common understanding. Therefore, we decided to create SAMU (recognized by Gartner) to empower people to make the right decisions before and during transformation initiatives. Unique to the market, SAMU generates engaging and accurate visual diagrams about the changing architectural landscape and provides an easy-to-use toolset for transformation planning and impact analysis. Companies using SAMU can adapt more quickly to changes in the market, customer needs and technology advancements.The web-only, yet robust and flexible application, is available either as an on-premise software or as a cloud based service.

AuraPortal is the quickest extensive tool to build your Solution. This 100% web-based intelligent BPMS provides out-of-the-box features to control everything, from a very simple project to the complete, integrated management of an entire organization. The perfect blend of power and simplicity provided by AuraPortal empowers users to transform their business and achieve operational excellence.

Bizagi offers a intuitive BPM platform powering $10bn transactions for 500 enterprise customers worldwide. Bizagi disrupted the BPM market with its freemium model, an agile methodology delivering the first process into production in just 7 weeks explaining Bizagi’s 100% project success rate. Bizagi is headquartered in the UK with offices in Europe, Latin America and the US. Learn more: http://www.bizagi.com

GRADIENT ECM is an innovative leader in Process Mining with offices in Europe, USA, and Australia, GRADIENT is dedicated to support its’ customers, clients, and partners worldwide. minit is an intelligent software for automated discovery, analysis and animation of business processes. minit revolutionizes the way in which companies can analyze and visualize their business processes. Using unique algorithms, minit analyzes Big Data extracted from ERPs, CRMs, Service Management systems, TFS, LOB systems, and more to show how business processes in the company really flow based on reality, not a subjective view of information gathered by traditional means of interviewing personnel.

i-nexus is the #1 Strategy Execution Software for Global 5000 companies. Whether you use Hoshin, scorecards or another approach to Strategy Execution, i-nexus will enable you to define strategic goals and cascade these down to the organization, define the critical projects needed to ensure achievement, and measure your progress by establishing key metrics and KPIs. With i-nexus, our customers achieve a higher percentage of their strategic goals, direct time spent manually updating spreadsheets towards more productive activities, and establish an execution “heartbeat” that aligns everyone in support of the company’s most most important strategic objectives. Website: www.i-nexus.com

Larsen & Toubro Infotech is a global IT services and solutions provider with presence in 23 countries. We solve complex business challenges at the intersection of digital and physical with our real-world expertise and client centricity. We help clients create better customer experiences, transform processes and build new businesses.

MATS is an innovative, independent software company with a passion for business simplification and improving customer experience. Our Low-code platform “MATS” takes Business Process Management to the next level, allowing mobile and socially connected applications to be built incredibly quickly, without coding. Established in ’07, we help global customers, including Vodafone, Nationwide, & AstraZeneca to deploy process and CX improvements faster than they ever thought possible. We’d like to help you too. www.matssoft.com

Microsoft Project At Microsoft, we work to help people and businesses realize their full potential. Solutions such as Microsoft Visio and Project help managers reimagine the modern workplace and reinvent productivity. Microsoft Project helps all organizations, prioritize investments, manage resources, and achieve executional excellence across a variety of initiatives. Project Online, built on the Office 365 platform, offers a variety of best-in-class tools to help teams collaborate, communicate and make smarter business decisions. Project offers a variety of flexible deployment options such as Online, On-premises, or hosted. This way you can a Project and Portfolio Management (PPM) solution that is aligned with the needs of your resources and organization.

2016 Sponsors include:

Register now at www.opexweekeurope.com [email protected]@pexnetwork.com#OPEXWeek

2016 Sponsors include:


Microsoft Visio At Microsoft, we work to help people and businesses realize their full potential. Solutions such as Microsoft Visio and Project help managers reimagine the modern workplace and reinvent productivity. Microsoft Visio helps drive business transformation with a powerful, social, and cloud-based platform. Business process management is evolving rapidly in light of ongoing technology advancements. Microsoft Visio supports BPM initiatives by allowing users to create professional diagrams quickly and bring them to life by linking them to data. Communicate one version of the truth. The versatility and ease of use provided by Visio, together with the unparalleled productivity and mobility capabilities and strong user base represented by the Microsoft Office platform, deliver a strong foundation for all your BPM needs.

MosaiQTM is a cloud-based tool designed to simplify business process management for organizations of all sizes. It enables you to measure, manage, and learn about your organization’s business processes. Eliminate any frustration faced during the adoption and long-term use of APQC’s Process Classification Framework®, including working with individuals inside and outside of the business to develop a process framework. Using MosiaQ, you can quickly create custom frameworks that scale and mature as your business evolves with access to your own custom content, as well as benchmarks, metrics, and best practices using APQC’s robust Knowledge Base. Create a common language in your organization to move past defining what the business does–and into how the work is done–with higher order solutions such as content management, benchmarking, and sophisticated collaborative process

My Single Point is the leader in Enterprise Strategy Execution Software, enabling translation of board-room created strategy to execution across the enterprise in customers such as BT, Vodafone, UBS and AIG. My Single Point provides easy monitoring and adaptation of corporate strategy as well as real-time automated alerts on misaligned budgets and FTEs plus reports and dashboards on business areas that need immediate attention in order to meet their goals ensuring business goals and directives are effectively communicated throughout the organization. management activities. Visit www.apqc.org today to learn more

PROLOGICS is a lead vendor in BPM market with its FireStart BPM Suite, providing THE most user-friendly and innovative BPM Suite for smart process and workflow management. Thanks to the great FireStart integration capabilities within SharePoint and Outlook environments, customers can now implement successful digital business processes with no time an effort to create great user experience and acceptance for both, their customers and employees.

Sentis is a global Management Consulting firm that partners with clients to drive significant and sustainable improvements in operational performance. Our offerings are distinguished by our ability to blend top-tier Process Excellence capabilities with the application of proven insights from Neuroscience and Psychology to generate faster and better results using less capital and fewer resources. Our innovative methods have created high-trust, long-term client relationships worldwide. Since 2003, we have helped over 100 companies and positively impacted more than 90,000 people. Our clients have realized quantified gains in their performance and we have received numerous awards, including recognition for innovation, customer relationships and as a great place to work.

Signavio is a forward-thinking business transformation software company delivering value to our customers through intuitive, collaborative business process and decision management, and workflow automation solutions. Signavio enables companies of all industries to gain greater efficiency and operational agility, empowering better management of risk and compliance in the face of increasing regulation while capitalizing on opportunities. Signavio’s solutions are ideal for your strategically important alignment, transformation and automation projects. Intelligent decision making facilitates consistent, reliable service to customers and social and communicative features put people at the core of the business. Free 30 day trial! http://www.signavio.com/try

London: The Home of OpEx Week EuropeDecided to take an extra day or two out of the office? PEX Network have put together some of our favourite London hotspots.

Things to seeThe British Museum (nearest station – London Bridge)This world-famous museum exhibits the works of man from prehistoric to modern times, from around the world. Highlights include the Rosetta Stone, the Parthenon sculptures and the mummies in the Ancient Egypt collection, to which entry is free!

The Tower of London (nearest station – Tower Hill)One of London’s most iconic buildings, this 900-year-old palace, prison, jewel house, zoo and execution place is one of the best ways to understand the history of the British monarchy. Visitors can take a tour with one of the Yeoman Warders, gaze up at the White Tower, tiptoe through a medieval king's bedchamber and marvel at the Crown Jewels.

Things to doTake a flight on the London Eye (nearest station – Waterloo)The London Eye is a major feature of London's skyline, boasting some of London's best views from its 32 capsules, each holding up to 25 people. If you’re short of time, this is a great way to view over 55 of London's most famous landmarks – all in just 30 minutes!

Be entertained by London’s finest street artists (nearest station – Covent Garden)Covent Garden has long been famous as the home of some of London’s finest theatres, restaurants, and even the Royal Opera House but increasingly it’s the street theatre that draws the biggest crowds! Artists range from violinists and opera singers, to daredevil fire eaters, and to clowns and magicians for children... Just wander around and see what you stumble across!

Places to eat and drinkIn a city as big as London, it’s almost impossible to pick the best restaurant or bar, however for the widest choice, head into Soho (nearest station – Oxford Circus). Alternatively if you are looking for something specific, Brick Lane is famous for a curry (nearest station – Aldgate East), Chinatown is clearly the best place for Chinese (nearest station – Leicester Square), and for traditional East London ‘pie and mash’, head to a branch of Manze (most central one is near Elephant & Castle Station)

Meet the OpEx & Process Transformation Week TeamFor speaking opportunities, contact:

Zoe Amos Programme Director [email protected]

To register as a delegate, contact:

Christopher Wagland Senior Campaign Manager [email protected]

For press or marketing opportunities, contact:

Kelsea WIld Marketing Manager [email protected]

For logistics enquiries, contact:

Luke Webber Head of Operations [email protected]

To engage with the PEX Network community, contact:

Barry McIntyre PEX Network Marketing Manager [email protected]

PEX Network would like to thank our media partners for their support


For sponsorship opportunities, contact:

Samuel Hodgkinson Commercial Director [email protected]

or Zoe Hennessy Commercial Director [email protected]

Customise your package

Business Pass Networking Pass Economy Pass

Main Conference and access to Exhibition Hall 4 4 4

Access to full workshop day 4 4 6

Access to conference app 4 4 4

Access to evening drinks reception 4 4 6

Membership to PEX Network online community 4 4 4

Post show access to presentations 4 4 4

Access to PEX Network Business lounge - LIMITED AVAILABILITY 4 6 6

Access to exclusive breakfast briefings with Keynote & Guest speakers - LIMITED AVAILABILITY 4 6 6

Copies of 2015 presentation slides 4 6 6

Video presentation recordings of 2016 PEX Week US 4 6 6

It’s better when you attend in teams

PEX Week Europe 2015 saw team attendance from companies including:

• Participate in different stream sessions, workshops and interactive discussions for maximum learning

• Spend some time out of the office bonding and sharing ideas with your colleagues

• Collaborate and develop take-away action plans for your business• Split the exhibition hall and make sure you meet with all our trusted vendor

partners• Hear sessions focused on leadership, team and employee engagement for

new ideas to take home

• Benefit from exclusive group discounts*:


5 Ways to RegisterPhone: +44 (0) 20 7368 9809Fax: +44 (0) 20 7368 9301Email: [email protected]: Return your Booking form to: IQPC Ltd, 129 Wilton RdLondon, SW1V 1JZ

*discounts not available in conjunction with any other offer

Groups of 4 or more booking at the same time from the same

company receive a

10% discount

7 or more receive a

15% discount10 receive a

20% discount

Register now at www.opexweekeurope.com

OpEx & Process Transformation Week Europe

Terms and Conditions

Pricing & Discounts

Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Return of this email will indicate that you accept these terms. Payment Terms Upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a £49 (Plus VAT) processing fee per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution Policy You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under

any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Discounts All ‘Early Bird’ Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. The purchase of any conference audio, video or digital recording on B2B Shop (www.b2biq.com) includes keynote, topic and panel sessions where the presenters agree to grant permission for their presentation/sessions to be audio and/or video recorded by IQPC and further agree to release all rights to IQPC related to the contents of the recording, its distribution, sale, reproduction, broadcast in whole or in part and without limitation or compensation. Please be aware that in respect of this IQPC cannot guarantee the inclusion of any or all sessions until after the conference has taken place. © IQPC Ltd. VAT Registration #: GB 799 2259 67

Package Options For In House Operational Excellence Professionals *

Business Pass Networking Pass Economy Pass

Register and pay by 18th March, 2016£2099+VAT SAVE £200

£1899+VAT SAVE £200

£1499+VAT SAVE £200

Standard Price £2299+VAT £2099+VAT £1699+VAT

Solution Providers & Consultants

Standard Price - Conference Only Pass £2099+VAT

A la Carte - Add to any packages or purchase separately

Workshop Day only** £499+VAT

Conference presentations on B2B Shop at www.b2biq.com only £499+VAT

IQPC recognises the value of learning in teams.• Groups of 4 or more booking at the same time from the same company receive a 10% discount. • 7 or more receive a 15% discount. • 10 receive a 30% discount. *Only one discount available per person. Team discounts are not applicable in conjunction with another discount.

+44 (0) 20 7368 9300 | www.opexweekeurope.com | [email protected]

Payment Method

Delegate Details - Simply complete this form and Click submitPlease photocopy for each additional delegate

¨ Mr ¨ Mrs ¨ Miss ¨ Mis ¨ Dr ¨ Other

First name Family Name:

Job Title Tel No.:

Email

¨ Yes I would like to receive information about products and services via email

Organisation: Nature of business:

Address

Postcode: Country:

Tel No: Fax:

Name of person completing form if different from delegate

Signature:

I agree to IQPC’s cancellation, substitution and payment termsSpecial dietary requirements: ¨ Vegetarian ¨ Non-dairy ¨ Other (please specify)Please indicate if you have already registered by: ¨ Phone ¨ Fax ¨ Email ¨ WebPlease note: if you have not received an acknowledgement before the conference, please call us to confirm your booking.

Even

t co

de: 1

1317

.010

Total price for your Organisation: (Add total of all individuals attending):

Card Number: ¨ VISA ¨ M/C ¨ AMEX

Exp. Date: Sec:

Name On Card:

Billing Address (if different from above):

Postcode: Country:Please note accommodation is not included in the fee.Cheque enclosed for: £(Made payable to IQPC Ltd.)(Please quote 11317.010 with remittance advice) IQPC Bank Details: HSBC Bank, 67 George Street, Richmond Surrey, TW9 1HG. Sort Code: 40-38-18 Account No: 51304143 Swift Code: MIDLGB22 IBAN Code: GB59MIDL40381851304143 Account Name: International Quality & Productivity Centre Ltd.Please include the name of the attendee(s) and the event number 11317.010

All prices are exclusive of UK VAT at 20%. U.K. VAT registration no. GB 799 2259 67.• All 'Early Bird' discounts require payment at time of registration and before the cut-off date in order to receive any discount.• Any discounts offered (including team discounts) must also require payment at the time of registration.• All discount offers cannot be combined with any other offer.

**Please select your choice of workshop(s): A _ Or B _, C _ Or D _, E _ Or F _

Venue: Accommodation: to be released shortly. Please check < www.opexweekeurope.com > for further information

OPEX Week Europe 140316

Documents

Transcript of OPEX Week Europe 140316