DMAIC 1. (Define, Measure, Analyze, Improve and Control) is a process for continual improvement. It...
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Transcript of DMAIC 1. (Define, Measure, Analyze, Improve and Control) is a process for continual improvement. It...
DMAIC
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(Define, Measure, Analyze, Improve and Control) is a process for continual improvement.
It is a systematic and fact based approach to plan, sequence and implement improvement efforts using data.
DMAIC
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Why is this a problem?What specifically is the problem?What “pain” is occurring?Where is the problem occurring or not occurring? When did the problem first occur?How much of a problem do we really have? Who is involved with the problem? Who is not?
Define
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Define An Objective Statement
An objective statement describes a preferred state:•Identify what you want to achieve•Clarify the level to be achieved, such as:
20 percent reduction in scrap.increase in sales volume of 12 percent in six months.
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Activity - Writing an Objective Statement
Formula for an Objective Statement: O.S. = D.I. + Q.I. + R.P.(Objective (Direction) (Quality (Reference to Statement) Indicator) Indicator) a Process)
Examples of Objective statements:
D.I. + Q.I. + R.P.Decrease the number of errors in the order invoicing process.
D.I. + Q.I. + R.P.Reduce the processing time for the expense reports process.
D.I. + Q.I. + R.P.Increase the timeliness of the parts ordering process.
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Identify essential information that is needed to understand the problem.Collect data.Use data; a lot of people will have opinions, but data are more reliable.
Measure
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Brainstorm as many solutions as possible.Get the ideas of those who are affected by the problem, involving them directly.Don’t be concerned about cost or feasibility at this point.Don’t be judgmental of either people or ideas.Select the best solution from among the alternatives generated in the prior step.
Analyze
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ImproveCreate an action plan.Identify the steps that will need to occur to implement the solution.Identify the time each step will take and create a schedule.Identify the human, material and financial resources required for each step.Determine the decision makers whose approval will be sought.Determine accountability for carrying out each step.
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Once a problem has been eliminated - follow up the corrective action to make it permanent.
Make sure the corrective action is documented and understood by everyone.
Control
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Summary
We look at work as a process with emphasis on spotting opportunities for improvement.
We assume most people want to do well in their work – it’s the processes we must concentrate on improving.
DMAIC provides a structured approach to identify and effect positive changes in the Continuous Improvement effort.
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Creation Process: DMEDI• Focuses on development of
new products, services, processes, and plants that precisely meet customer current and future needs
• Realizes results in 6-18 months depending on type of project
• Utilizes multiple tools and techniques including rigorous statistical methods when needed
• Sustains improvement over the long-term
• Disseminates improvement throughout the organization
• Acts as an agent of change
Define Opportunities
Measure Customer Needs
Explore Design Concepts
Develop Detailed Design
Implement Detailed Design
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CustomersSuppliersStrategy
TechnologyRegulation
Competitors
Project Charter
Timeline Team Compositi
on
Opportunity
StatementProject Scope & Boundaries
Project ImpactProject
Goal/Objective
Action Plan
What is the process?
Qui
ck-w
in
oppo
rtun
ity?
Team’s focus
Critical-to-Satisfaction
Validated Areaof Focus
What part of the gap do my customers care about most?
What key variables do we need to evaluate the current process?
Voice of the Customer
Current Performance
GapDesired Sigma Level
Key Process Variable
Key Process Variable
Key Output Variable
Key Input Variable
Input Process Output CCR
Storyboard Components