Distributed, not Disconnected: Employee Engagement for Remote Companies

John Eckman • @jeckman • #wcus • 10up.com

D I S T R I B U T E D , N O T D I S C O N N E C T E D :

John Eckman • @jeckman • #rwconf

E M P LOY E E E N G AG E M E N T F O R R E M O T E W O R K

http://10up.com

We have over 120 full time employees who work remotely from around the globe

We’re a full-service digital agency.

We make a better web with finely crafted websites and tools for content creators.


“Remote” implies there is a center, to be remote from.

We’ve been deliberately distributed since day one.

“Virtual” implies there’s something less-than-real about the company.



B A S I C R U L E S A P P LY• Employees in distributed companies seek many of the

same things as employees in a non-distributed company:

• Clear expectations

• Mastery & autonomy

• Recognition

• Sense of joint purpose / mission

• Pride of accomplishment


E M P LOY E E E N G AG E M E N T S TA R T S E A R LYJohn Eckman • @jeckman • #rwconf


S E T C L E A R E X P E C TAT I O N S


D O N ’ T F O R G E T T H E B A S I C S

A D C D A D E

P M

U X E N G

S Y S

S M A L L , C R O S S - F U N C T I O N A L T E A M S



https://www.flickr.com/photos/schill/17331976305/

C O M M U N I C AT E C O N S TA N T LY


John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf


https://www.flickr.com/photos/wocintechchat/21910907593/in/album-72157658101276193/

V I D E O I S M A N DAT O R YJohn Eckman • @jeckman • #rwconf


S M A L L G R O U P S


M E D I U M G R O U P S


L A R G E G R O U P S


1 0 U P I N T E R N A L


G E T T O G E T H E R R E G U L A R LYJohn Eckman • @jeckman • #rwconf

John Eckman • @jeckman • #rwconf John Eckman • @jeckman • #rwconf


B U I L D T E A M SJohn Eckman • @jeckman • #rwconf


R E WA R D YO U R VA L U E SJohn Eckman • @jeckman • #rwconf


T R AC K E N G AG E M E N TJohn Eckman • @jeckman • #rwconf

H E A R T B E AT S U R V E Y 2 0 1 4 2 0 1 5 2 0 1 6

Would recommend 10up as a place to work

85% 89% 92%

10up supports employees’ efforts to find work/life balance

66% 79% 85%



D I S T R I B U T E D , N O T D I S C O N N E C T E D

• Keep employees connected: to their colleagues, their managers, and their clients.

• Establish clear values & vision

• Pervasive communication

• Reinforce in person

• Track engagement

• Build relationships

John Eckman • @jeckman • #rwconf • 10up.com

Q & A


http://10up.com

Distributed, not Disconnected: Employee Engagement for Remote Companies

Business

Transcript of Distributed, not Disconnected: Employee Engagement for Remote Companies