Disaster Response @ Microsoft United Nations & NGO ... · Agenda • Introduction to working across...

Disaster Response @ Microsoft United Nations & NGO Collaboration

MICHAEL WILKSRegional Director APAC

Public Safety & National Security

UNESCAP

BANGKOK NOV 2010

Microsoft in Public Safety and National Security

• Business Unit comprises Defence: Justice :National Security Agencies and Public safety Organizations across the globe – my focus APAC

• Represents over US$2b revenue for Microsoft. More importantly evidence of a total commitment to International Security and Justice

• 5 of the largest customers in Microsoft exist in this space• Many years of engagement and collaboration with the United Nations • Principle role to connect commercial partners NGO’s and

Governmental agencies in the pursuit of increased National Security, improved conditions of life, personal wellbeing, social stability and development

• Many programs funded by Microsoft to support the above!• [email protected] +65 9857 0659

Citizenship/ Corporate or Community Affairs Product Group (PM,…)Technical Sales (TSP, PTS, ATS, TAM…)Services (MCS, CSS,…)Sales (AM, SSP, Sales Manager, Director,…)PR/ Marketing Communications SMS&POther

What is your job role?

Job Role Slide – MS Internal – Placeholder

Agenda

• Introduction to working across disaster response at Microsoft– George Durham, Program Manager, Community Affairs – 1 min.

• Overview of disaster management and recent response examples– Teresa Davis, Sr. Communications Manager, Disaster Management - 20 min.

• How disaster response works in the field– Gisli Olafsson, Disaster Response Manager - 10 min.

• How NetHope and Microsoft work together on disaster response– Frank Schott, Global Program Director, NetHope – 10 min.

• Resources for questions and to get involved, and Open Q&A– George – 10 min.

Microsoft Disaster Response

IntroductionGeorge DurhamProgram ManagerMicrosoft Community Affairs

MGX Video

State of Affairs

NORTH AMERICA:•2005 Hurricane Katrina:

• 1,833 deaths• Infrastructure

destroyed•$125B in damages•2007 California wildfires:

• 8 deaths

• $2.8B in damages•2008: Hurricane Gustav and Ike:

• 125 deaths• $37B in damages

LATIN AMERICA:•April 2008 Brazil flooding:

• 190K people displaced• $390M in damages

•Aug 2007 Lima, Peru earthquake:

• 519 deaths• 52,891 homes

destroyed•$2B in damages•1998 Honduras and Nicaragua Hurricane Mitch:

• 17,932 deaths• $4.78B in damages

ASIA-PACIFIC: •May 2008 Burma cyclone: •138,366 deaths

•Massive infrastructure loss•$4B in damages•May 2008 China earthquake: •87,476 deaths•15 million displaced people•Massive infrastructure loss•Continued aftershocks •$85B in damages

In 2009, more than 280,000 deaths reported from natural disasters. The cost of these crises totaled more than $200 billion. - Pakistan -Indonesia -

Australia

Lack of common

operational picture impedes

efficient response

Increasing interagency

coordination / complexity

Mapping / topography identification is

outdated, slow and paper-based

Difficult to disseminate

information quickly

People Process

Technology

First Responders

Inter Governmental Organization

Private Enterprise

CriticalInfrastructure

Citizens

Non-Governmental Organizations

Nations

Public Health

Leadership

Challenges of Coordination

Our MissionImprove the disaster response capabilities of lead disaster response organizations, customers, and partners through use of Information and Communication Technology (ICT) solutions, expertise, partnerships and community involvement.

Microsoft Disaster Response Focus Areas

Increase awareness and resources by connecting citizens and employees to donation and volunteer opportunities

Work with leaders from public, private & nongovernmental organizations to extend the positive impact of ICT in response

Utilize ICT solutions and expertise to improve capabilities of response organizations and assist customers and partners with business continuity

Information and CommunicationsTechnology (ICT)

Leadership

Global Partnerships

Community Involvement

CLOUD COMPUTING IN THE DISASTER RESPONSE ARENA

• RAPID DEPLOYMENT AND LOW COST OF TRADITIONALLY COMPLEX AND EXPENSIVE TECHNOLOGY – TELCOS AND 3G PROVIDERS

• ABILITY TO SHARE AND COLLABORATE WITHOUT THE NEED TO ESTABLISH DATA-CENTERS OR SERVER ACCESS

• MOBILITY AND MOVEMENT TO THE VERY EDGE OF THE NETWORK AND BEYOND – MIX OF WIFI AND MOBILE BROADBAND

• CLOUD REPRESENTS THE FUTURE OF MOBILITY BASED NETWORKS• MICROSOFT DEVELOPING ‘FREE’ SERVICES FOR SCIENTIFIC AND

SOCIALLY RESPONSIBLE AGENCIES AND GOVERNMENTS• EMBRACE THE REVOLUTION AND DELIVER MORE FOR LESS MUCH

FASTER

13

ICT Leadership

Business Continuity for Customers and Partners

Provide solutions and services to enhance communication, foster collaboration and support situational analysis

MSFT/ Partner ICT ConsultantOnline services solutionsPartner solutions

ICT Solutions for Governments, NGOs, and IGOs

Provide free/limited duration IT offerings for business continuity and infrastructure support during disasters

Temporary use of software/product key activationAccess to Microsoft CSSDeployment of MCS resources

14

Global Partnerships

Public/Private Partnerships

Partner with governments, IGOs and NGOs to proactively build ICT solutions and engagement models

Partner with NetHope to enable NGOs to improve capacity and efficiency by using ICTSupport the ECB Project to establish online collaboration to conduct technology assessment

Identify areas to integrate resources to provide comprehensive solutions

Participate in the Information Technology Information Sharing and Analysis Center (IT-ISAC)Collaborate with hardware and wireless providers to set up mobile workstations for shelters

Private Sector Partnerships

Community Involvement

Providing Public Awareness

Utilize social media resources to promote public awareness of disaster response efforts and connect people to volunteer and donation opportunities

Microsoft.comMSN.comWindows Live services

Empowering employees to volunteer and give

Commitment to enable employees to volunteer time and contribute to community disaster response efforts

Provide paid time off (three days internationally) or, in the U.S., $17 per hours/ matching for employee volunteer time to eligible organizationsMatching US employee financial donations 1 for 1


OverviewTeresa DavisSenior Communications ManagerMicrosoft Disaster Management

• Vision: Build resilient communities and reduce the consequences of disasters.

• Mission: Deliver innovative technology and trusted expertise to enhance disaster management capacity.

• Disaster Management Cycle:

• Messaging Pillars:

Microsoft Disaster Management: Our Story

SCALE FAMILIAR LONGEVITYScale to Provide

Global Technology SolutionsInteroperable and Cost-Effective Solutions /

Easy-to-Use Technology History of Partnership-Driven Solutions

that Address Tough Challenges

1

Disaster Classification Descriptions

Impact Description External Examples

Level 3 Major

RED

Global or large scale incident impacting the Microsoft brand; or impacting people (customers, employees, partners) and/or assets in a severe capacity that requires immediate attention and resolution, but may take time to resolve.

Severe damage to critical infrastructure (transportation, water, electrical, IT, communications). Severe disruption to economic stability (>50% of businesses/market impacted). Number of people affected (killed/injured) 5000+.

Level 2 Moderate

ORANGE

Large scale incident that may not be readily resolvable, with one or more facilities impacted (with potential PR impact) that may require response by functional groups and external agencies.

Some damage/disruption to infrastructure (transportation, water, electrical, IT, communications). Some disruption to economic stability (>25% of businesses/market impacted). Number of people affected (killed/injured) 500-5000.

Level 1 Minor

YELLOW

Localized incident with short-term impact and readily resolvable or mitigated, which may or may not be made public.

Little to no damage to major infrastructure. Little to no impact to economic stability. Number of people affected (killed/injured) 0-500.

Microsoft Disaster Response Support Model

Subsidiary Response Team

Front line of Microsoft disaster responseLead tactical response effortsManage key relationships directly

Area Response Team

Provide supplemental support to subsidiarySupply additional resourcesCan be activated to assist in moderate disasters

Corporate Response Team

Develop ICT offerings and resourcesProvide expertise to support the subsidiary/area Can be activated to assist in major disasters

AreaCLOUD/LYNC

SubsidiaryMOBILIE/LYNC

Minor Moderate

Disaster Severity Levels

Microsoft Disaster Response Offerings Overview

Field Execution

Gisli OlafssonMicrosoft Disaster Response Manager

What are organizations looking for in the field?

ACTION• Volunteers• Software donations• Technical assistance• Connectivity• Software solutions

Role of Technology in Disaster ResponseCoordination with IGOs

Built in response to Cyclone Nargis in MyanmarMicrosoft worked with 19 technology partnersSingle source of accurate situational informationCoordinated daily activities for multiple responders

United Nations Office for the Coordination of Humanitarian Affairs (UN OCHA)

Based on lesson’s learned from HIC Myanmar, the portal was deployed in subsequent disasters and became the tool for inter-agency coordination

renamed as OneResponse (http://oneresponse.info)

OneResponse

• Collaboration between first responders is always an issue during any kind of disasters

• UN OCHA has mandate to coordinate large scale disasters – for this they will use http://oneresponse.info

• The OneResponse solution can be adopted and stood up within 24-48 hours for local governments, this was done for Mexican Ministry of Health.

• Hosted as a set of virtual machines in the cloud.


NetHope and MicrosoftFrank SchottGlobal Program DirectorNetHope

Connected Together - Changing The World

NetHope’s Member Organizations …

NetHope’s Unique Value Proposition

Connected Together - Changing The World 27

This is NetHope

Supporters Programs Beneficiaries

Field Capacity

Connectivity

Emergency ReliefServices

Shared Services

Innovation for Development

Members

Phases of Emergency Response


Preparedness – Historically the most underinvested area

Onset – “All hands on deck”; NetHope focuses on connectivity and coordinated ICT response

Response – Near future emphasis – Portable assessment devices – shared assessments – coordinated response

Recovery and Reconstruction – The domain of larger donors (especially governments)


Case Study – The NRK

Parameter EARLY NRK NRK 3Coverage Regional (technology dependent) Nearly Global

ICT Communications Primarily Data, at adequate speeds, expanded for Voice & Internet

Full Voice, Data & Internet at speeds up to 448/464 kbps for standard IP Data; 128 (256) kbps for IP streaming•Ethernet, Bluetooth and USB•VOIP•SMS

Power Options Multiple: Grid, Generator, Vehicle Battery Self Contained: Solar, Grid, Generator, Vehicle Battery

Time Required for Deployment Several Hours ~15 minutes

Technical Assistance Requirement IT Engineer & Support Team Minimal

Weight ~ 60 lbs Under 5 lbs

Portability Suitcase Based (usually carried by vehicle) Hand Carried in Backpack or Computer Case

Cost per Unit ~$30K - $40K ~ $3K - $4K (depending on equipment)

Operating Costs Discounted Rates (when available based on technology used)

Lowest Available Telephony

The Network Relief Kit (NRK) enables communications and networking in the

field after an emergency… NetHope piloted the concept, tested it in the field –

then made significant improvements An Early NRK The NRK 3

Getting Involved

• Technical skills needed

Volunteer Matching Tool inclusion (Sept 09) http://volunteer/Direct offers for technical help to NetHope member

agencies

• Learn more about NetHope at www.nethope.org or contact [email protected]

• Become a fan of NetHope on Facebook Fan page

• Remember NetHope during the US. Annual Giving Campaign



THANK YOU

Q&A

Michael [email protected]

How to Get Involved

• With NetHope member organizations, NGOs in your community

• In Disaster Response Coordination– Find out who your local contact is by asking your Community Affairs

Manager, listed here: http://www.microsoft.com/About/CorporateCitizenship/CommunityInvestment/NGO/en/us/contactCa.mspx

• By Volunteering with a Local Organization– http://volunteer/

Resources

Internal Resources:• Email Disaster Response Team: [email protected]• Portal: http://infoweb2007/response

Best practices:• Sudden School Closure Resource Center• Business Continuity Communication for Customers/Partners

For Citizenship/ Corporate & Community Affairs:•Email George Durham <georgedu> with questions•Community Affairs/LCA Disaster Response Playbook Linked here

External Resources:•www.microsoft.com/humanitarianrelief

Disaster Response @ Microsoft United Nations & NGO ... · Agenda • Introduction to working across...

Documents

Transcript of Disaster Response @ Microsoft United Nations & NGO ... · Agenda • Introduction to working across...