DIRECTORS REMARKS TO

BOARDS OF DIRECTORS AND

EXECUTIVE DIRECTORS

November 2013

IT STARTS HERE

Mission

To enable a mission ready Force by addressing the issues faced by CF members and their families that result from military service.

Vision

Strong, resilient families who enable a mission-ready Force and who enjoy a quality of life comparable to other Canadian families

ACCESS POINTS

Military Family Resource Centres• 33 in Canada, - services in the United States and Europe• Third party, non-profit organizations located on Bases/Wings or through

outreach programs

Family Information Line• Informed, Connected and Supported

Available 24/7 at 1-800-866-4546• Bilingual, information and supportive counselling

www.FamilyForce.ca• For and about Canadian military families• A portal to all MFRCs for local information• Useful general information of interest to all Canadian military families

MILITARY FAMILY SERVICES BY THE NUMBERS

• 45,105 the number of military families in the Canadian Forces Regular Force• 12, 247 full time reserve• 83% the proportion of families of Regular Force members living in civilian communities, as opposed to

on a military base• 8% the proportion of families of Regular Force members who are living with one or more children with

special needs• 82% the proportion of military spouses who are very supportive of their partner’s career in the Regular

Force• 76% the proportion of spouses who have relocated at least once due to their spouses’ military posting• 70% the proportion of spouses who have experienced the deployment of their military partner at least

once• 17% the proportion of spouses who have experienced the deployment of their spouse more than five

times• 51.8% the proportion of military spouses who reportedly felt that they had made career sacrifices, and a

smaller proportion reported they were underemployed (9.5%), unemployed or that their career had been severely affected by their partner’s military service (8.8%)

• Over 37,000 hours of emergency, respite and casualty child care support were provided to over 2000 families in 2011/2012

FINANCING PRIORITIES

• Almost 40% of all MFS public funding is spent on overhead.• Industry standard is 5-15% (excluding fundraising).• Potential to reduce overhead if current funding and reporting requirements through e-

Business Centre are reduced.• Potential MFSP category misalignment across expenditures, services delivered, and

military family usage.

% programming expenditures

% activities and workshops delivered

% of all military families using services

PDCI 38% 56% 2.2%CYDPS 28% 22% 0.9%FSR 17% 19% 4.6%PSI 17% 3% 1.4%

GOVERNANCE DOCUMENTS

Memorandum of Understanding (MOU) – A formal contract between DND and the MFRC to ensure compliance with the Financial Accountability Act

Supplemental Agreement (SA for Base/Wing, FLO, CANSOFCOM) – Provides accountability framework, outlines mutual commitment and provides verification of services or expenditures as required

How can these documents be leveraged to better support the MFRC?

How can these documents be streamlined?

Is there flexibility in these documents?

MILITARY FAMILY POPULATION SERVED

Human Resources Management

Financial Management

Information Management

Associate, Chief of Staff

Commercial Services

Casualty Support

Management

Personnel Support

Programs

Canadian Forces Moral and Welfare Services

United States• MFRC

• Command team• Stakeholders

• CDLS Washington• NORAD

Colorado Springs

Europe• MFRC

• Command team• Stakeholders

• SHAPE International School

• AFNORTH International School

• School extension services

Provinces

Associations

Community Services

MFRCRoyal Ottawa Hospital

Vanier Institute

Canada

MILITARY FAMILY SERVICES

Drivers• Unlimited liability• Relocations• Absences (Deployment, training)

Local Service Model• Franchise• Not-for-profit

• Bilingual• Multi-funded• Responsive, agile• Community Needs Assessment

Cohesive military family environments

National Mandate Local needs

LEADERSHIP

WHY WE ALL DO WHAT WE DO