Digital transformation is a team sport - Matt Jukes [Camp Digital 2017]
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Transcript of Digital transformation is a team sport - Matt Jukes [Camp Digital 2017]
@jukesie
former civil servantcurrent remote team workerserial leaper from frying pan to fire
#campdigital
Digital: Applying the culture, practices, processes & technologies of the Internet-era to respond to people's raised expectations.
Tom Loosemore
The work of a team should always embrace a great player but the great player must always work.
Alex Ferguson
@jukesie
It doesn’t end at the interview.Give useful feedback to unsuccessful candidates. Keep communicating with the successful candidate.Just sending an offer email and a start date is not enough.
#campdigital
@jukesie
Introductions over induction.Plan the first week or two for any new hire carefully with a mix of the mundane and the interesting. Don’t overwhelm them but get them involved asap. Make them feel welcome and wanted.
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@jukesie
Culture isn’t imposed it emerges.You cannot create a postive culture by top down edict. It can be aspirational and ambitious but it emerges from behaviours already existing.
#campdigital
@jukesie
Have the team prepare principles.Encourage the team(s) to come up with principles to work towards. Then reinforce them by making them a part ofhow you work every day.
#campdigital
@jukesie
Have the team prepare principles.Encourage the team(s) to come up with principles to work towards. Then reinforce them by making them a part ofhow you work every day.
https://digitalblog.ons.gov.uk/2016/07/27/the-first-xi-ons-digital-publishing-principles/
#campdigital
Culture is more than posters on walls…but visibility is vital.
https://gds.blog.gov.uk/2016/05/25/its-ok-to-say-whats-ok/
@jukesie
The details matter.Make sure people have the hardware and software they need to do their jobs. Make training available. Give stafftime to experiment and learn.
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@jukesie
The environment is important.Seat the team together. Speak to the team about desk layoutif possible. Walls, walls, walls. Quiet spaces. Meeting rooms.
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@jukesie
The maker vs manager schedule.If you haven’t read this and work in a team with designers,developers & managers —> http://www.paulgraham.com/makersschedule.html
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@jukesie
Trust the team to make decisions. It is easy to talk about empowering staff but you have to100% follow through. Read ‘Turn the Ship Around’ about the leader/leader approach.
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@jukesie
Leaders need to be umbrellas.You have to protect the team from the HiPPO sh*t. Give them the space to do the work but don’t isolate them. Often their opinions will carry the most weight.
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@jukesie
Corporate subcultures are hard.You can spend time building a team culture but your wider organisation has a culture of its own and they may not coexist comfortably.
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@jukesie
Culture can be fragile.Especially in the early days. You have to be careful not todamage it with poor behaviours or bad decisions.
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