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DigitalTransformation–PoweredbyITBusinessManagement

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WorkAtLightspeed™

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DigitaltransformationisoneveryCEO’sagenda“Wearetransformingfromanindustrialcompanytoadigital industrialcompany.Onejourney,oneexperience,onesetoftools,onesetofprocessestodrivetoplinemarginandprofit”AshleyHaynes-Gaspar,VP&GM,GlobalSupport,GEDigital

“AtCoxAutomotivewe’retyingPortfolioandProjectManagementintoouroverallbusinessinitiativesfortheyear.Executiveleadershiphasonedashboardtoseehowwearedeliveringagainstourbusinessinitiatives.”

DonnaWoodruff,ServiceEnablementLeader,CoxAutomotive

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UnmanageableInventoryofTools,Processes,andData

WantingChange

Development

• Createeffectivechange

• Add/Modifyfeatures

WallofConfusion

WantingFlexibility

Business

• Createflexibility

• Improvetimetomarket

AgileDevelopmentFixesthis

WantingStability

Operations

• Createstability

• Enhanceservices

DevelopmentOperationsFixesthis

WantingGovernance

IT

• Planning&Alignment

• Prioritization

WallofConfusion

WallofConfusion

BusinessRelationshipFixesthis

Oversightofpeople,processandtime

Visibilitythroughanalytics

FinancialTransparency

CommonPlatform,DataModelandServiceFramework

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BecomeaStrategicPartnertotheLinesofBusiness

Visibility Alignment Velocity

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TheBalancingAct

Labor

Assets

Money

Vendor

Challenges:• CostManagement/Visibility• BusinessAlignment• FundingInnovation

OfficeoftheCIO

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TheBalancingAct

Labor

Assets

Money

Vendor

OfficeoftheCIO

Results:• GainVisibility• DeliveringvaluewithAlignment• IncreasedVelocityofdelivery

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LeveragethePowerofthePlatform

ServiceLifecycle

Manage

Change

Incident

Problem

ServiceNowITService

Management

OperateCMDB Service

Watch

Orchestration

DiscoveryServiceNowITOperationsManagement

Visibility

Automatetesting

Velocity ManageAgiletasks

BalancetheApplicationPortfolio

Managebudgets

TrackIdeationandDemand

OptimizeResources

ExecutetherightProjects

Alignment

SeamlessReleaseprocessing

ModeltoallocatethecostofServices

ServiceNowITBusiness

Management

Matchcosttoutilizationforshowback &chargeback

ManageSWandHWAssets

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Real Customers – Real Transformation

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DRIVINGSAVINGSTHROUGH

Focus

“AtOshkosh,weestablishedanITBusinessManagementteamand

haveseenhugesavingsbyfocusingonimprovingourcontractsand

purchasingprocesses”

-GregDowner,SeniorITDirector

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IncreasedCapacity

“TheITBMapplicationsbringapartnershipbetweenthePMOandourbusinesslinesthatwe’venever

hadbefore.”

-MichelleWenning,Director,ITPMO

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DEMO

TakeControlofYourApps,ProjectsandFinancials

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WORK AT L IGHTSPEED™

ITHRCustomerServiceSecurityOperationsBusinessApps

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FINANCIALPLANNING

DEMANDMANAGEMENT

RESOURCEMANAGEMENT

TESTMANAGEMENT

PROJECTPORTFOLIO

AGILEDEVELOPMENT

COSTTRANSPARENCY

P R O J E C T P O R T F O L I O M A N AG EM E N T

F I N A N C I A L M A N AG EM E N T

A G I L E D E L I V E R Y

APPLICATIONPORTFOLIO

A P P L I C AT I O N P O R T F O L I O

M A N AG EM E N T

V IS IB I L I TY VELOC ITY

ONEDATABASESHARINGACOMMONCMDB,COMMONRESOURCESANDALLOTHERPLATFORMCAPABILITIES

FINANCIALREPORTING

OneProduct,ExtensiveCapabilities

AL IGNMENT

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PlatformCapability

CMDB

Portal

Resource

APM

PPS

FM

Change

Release

Incident

Problem

PlanStrategytoPortfolio

BuildRequirementtoDeploy

Knowledge

DeliverRequesttoFulfill

RunDetecttoCorrect

ServiceAwarePlanning ServiceAwareDelivery ServiceAwareOperations

CloudProv.

ServiceDeskTransparencyCostofService PortfolioFunding

Analytics-drivenDemandShaping Fact-BasedServiceManagement

CommonViewandManagementofAllResourcesAcrosstheITSupplyChain

ServiceNowIT PoweringtheBusiness

SingleSystemofRecord– SingleSystemofEngagement

VoiceofCustomer– RequestandVisibilitytoWork Knowledge,IncidentsandRequest

Analytics

ManageApps

VoiceofCustomer Demand Portfolio

ManageChange

ManageRelease

ManageIncidents

RCA

Programs Projects

Content

ProvisionedServers

AgileDev

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• Supportmaturity• Drivematurity• Measurematurity

DriveGreaterMaturity

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DigitaltransformationisoneveryCEO’sagenda

Source:IDC

By2020spendingonDigitalTransformationwillreachTwoTrillionDollars