Digital Ship Case Studies

Enhancing your Satellite Communications for Business and for Crew

November 2012

Christian Vakarelis

Nomophobia:

anxiety caused by being without one’s mobile phone

[from no + mo(bile) + phobia]

Oxford American Dictionary Words of the Year 2012

to create a GIF file of (an image or video sequence, especially relating to an event)

GIF:

Oxford American Dictionary Words of the Year 2012

Waiting on the internet….

No connection? How frustrating!

(Clearly not an Inmarsat satellite….)

Benefits from upgrading satellite communications

1. Crew Welfare Options (low cost crew calling, internet access, e-mail) a. Crew retention “ $100,000 cost of losing a high rank officer. It takes 5 years before a new officer has reached same level of training & expertise (= $20.000 per year)” Henk de Vries, Crew manager at Maersk

• Best practice in securing skilled crews is to offer upgraded living conditions, including provision of internet access and lowest crew calling rates via Inmarsat network. • “Generation Y” is entering the vessels and is expected to be the most creative and productive generation ever to enter the workforce. They need to be connected.

Crewing related Savings: • Crew recruitment advertising • Travelling expenses • Time spent on recruitment of crew • Training cost for new crew members • Additional costs b. Regulations According to the Maritime Labour Convention MLC 2006, which is expected to come into effect in 2013, crew members

must be provided with reasonable access to: i.ship-to-shore telephone communications ii. E-mail iii. Internet facilities where available with any charges for the use of these services being reasonable in amount Accommodation Criteria – Recreation(B3.1.11.4) c. “Entertainment budget” Which is separate from communication budget and can offset part of the “large allowance” plan monthly subscription

Benefits from upgrading satellite communications

2. Ship side operational savings a. Savings from using shipmanagement applications optimizing the safety and the economy of the vessels which

require ship operation data to be sent to shore for ongoing analysis. b. Remote training c. Reduced maintenance cost from shore support (remote diagnosis / repair / training) i.e. Remote tele-mechanical engineering and fuel management d. Fuel and other costs related to route planning, weather routing and charts

3. IT related savings per year a. Remote support of PCs, updates and admin cost b. Reduced travel expenses and working hours spent. c. Total control of the traffic generated as well as of the monthly costs d. Enhanced security e. Centralized management of all vessels’ systems

4. Office cost savings a. Ship to shore and shore to ship telephony at no cost. b. Budgeted monthly costs c. Penalty free upgrade to larger Inmarsat plans.

FleetBroadband

combined with

What to upgrade to?

The FB Plans we are talking about

As well as the older GB plans that included voice minutes

12 months 24 months

Entry Large Allowance Packages

Standard IP data usage 200MB 2GB 6GB

Indicative monthly fee $901 $1,802 $2,403

SCAP enabled packages

FleetBroadband packages for crew welfare

The “All You Can Eat” plan

Package Monthly fee Contract

AYCE $ 2,700 24 months

Fixed fee option. Unlimited bandwidth as per the latest FUP.

Compatible with FB500 only. Small antenna 60cm/20kg (compared to VSAT)

Easy upgrade from current FleetBroadband plan

Easy installation (1-2 days)

Global coverage

Unaffected by weather

Speed up to 432 kbp/s

Navarino offers this plan catering to requirements for high data usage, typically associated with offering Internet usage to crew via Inmarsat FleetBroadband network.

FleetBroadband packages for crew welfare

The shipping company can share the vessel's FB data usage allowance with the crewmembers, therefore both office and crew can benefit from the lower costs per MByte and per minute of a large FB allowance plan.

Combining Large FleetBroadband Packages with Infinity for Cost efficiency

12.58

12.07 11.90 11.74

4.44

0.88

0.39 0.78 0.75 0.74 0.73

0.52 0.39 0.39 0.00

2.00

4.00

6.00

8.00

10.00

12.00

14.00

Standard 25 MBs 50 MBs 75MBs 200MB 2GB 6GB

Data

Voice

USD

Infinity is comprised of

1. An industrial pc onboard the ship

3. An instance in The Cloud

2. Infinity Software at ship and onshore

4. A web interface

INFINITY is a must have tool for ICT managers

Main features

Crew calling PINs or registered users

Crew internet access with Pins or

registered users

Web surfing with compression.

Fully managed firewall and router including “fleet wide” rules

E-mail service with compression

File Synchronization

Failover and load balancing

Ship to Shipping company free VoIP

Full Termination VoIP

Web Services (SOAP & XML)

Supplementary features

Light versus Normal Surfing on Demand

Web Accelerator

Access Control Lists

File Type filtering for e-mail and web, including Smart e-

mail filtering

Advanced Content Filtering including Antivirus

“What-you-see-is-what-you-can-

query/download/execute

Virtual LANs

Vessel live position, speed and heading calculation and status reporting

Traffic measuring and reporting

VPN Connectivity Remote monitoring of critical functions

Security and Audit trail

Kill All – Kill any

Dorian Hellas

6 vessels, own more managed by VShips

LPG/Tankers

Eletson Corp.

28 vessels

LPG/Tankers

Union Commercial

8 vessels +1Newbuild

Bulk Carriers

Millennia Maritime

9 vessels

Tankers

Large Allowance Plan + Infinity

Case Studies - Large Allowance Plans

How Dorian are using their 3 GB Plan

Dorian Hellas

6 vessels

LPG/Tankers

Mix of Sailor FBB 250 or 500 with Infinity, 2 days per installation

Remote access to computers on board, 10MB business emails

Visiting superintendants have a specialized account for voice and data

Dedicated crew prepaid internet computer on board, and wifi on each deck, crews can choose to use own devices

Sell Infinity PINs to crew for voice and data of 25MB

Shipping company shares the cost of the monthly fee with crew, especially on longer voyages where internet is used heavily

Dorian Hellas 3 GB Plan

Eletson Corp. 28 vessels

LPG/Tankers

How Eletson are using their 3 GB Plan Infinity and JRC FBB 250, 1 day per installation. Kept F77 for back up

Remote access to computers on board using VNC and remote desktop, PMS systems. Updates for Anti-Virus, PMS, weather and chart updates are automated and sent through GTMail

Wifi points on accommodation deck where crew can get online using own devices

Sell Infinity PINs to crew for voice and data use, PINs of 87.5 mins/115 MB

Crew especially happy with very low voice rates of the GB plan, big improvement over normal crew calling cards

Eletson 3 GB Plan

Light Surfing on demand

How Millennia are using their 3 GB Plan

Separate Sailor FBB antenna for business and for crew. Installations took 1 day

For business traffic over Amosconnect, 3 ships with Sailor FBB 150, rest have FBB 250

Each ship has a Sailor FBB 500 dedicated to the crew network

Started with 2 dedicated computers for internet, one for crew one for officers, but demand means they are now adding wifi.

25MB PINs, which gives about 5-6 hours chatting, but definitely need to use light surfing so 25MB don’t get used too quick.

Millennia Maritime

9 vessels

Tankers

Millennia Maritime 3 GB Plan

Union Commercial

8 vessels

Bulk Carriers

How Union Commercial are using their 2 GB Plan

Union Commercial 2 GB Plan

Mostly Sailor FBB 250s with some Furuno FBB

New plan has meant improved monitoring of vessels, and new options for business use

Photos, Safety Management Reporting and weekly ‘Notice To Mariners’ reports sent out. US Regulatory forms.

Crew issued with 25MB PINs and 25 minute voice PINs

Crew very pleased at low voice rates of the larger plan. Internet is still picking up as crew adapt to it, use own devices through wifi

UC looking to expand use of internet, possibly add Skype as an option for crew.

Graphs for Union

10 vessels

Containers and bulk carriers

Global trading

Teo Shipping

6 Multi Purpose Support vessels in West Africa

30 small supply vessels under construction

Promar Shipping

10 GB Very Large Allowance (VLA) Plan with Infinity

Crew Welfare with the VLA Plan

“We are very happy with this solution because we have not had ANY problems

with this vessel regarding communications. The solution is

extremely stable and ‘one less headache for I.T.’ We are also happy with the profit

made from the sale of internet PINs – this vessel has consistently made use of

the internet service and brought the company roughly half of the cost of the

VLA monthly fee each month.” Teo Shipping I.T.Dept.

MV Sfakia Wave, Teo Shipping

How Teo Shipping are using their 10 GB VLA

1 VLA plan split over 2 FBB 500s (1 JRC and 1 Sailor) Primary and backup. Installation carried out by Teo themselves.

For business plan to install PMS and Purchasing applications soon

VPN also planned for file sharing

Crew internet PINs are decremented by time not MB. Each PIN has 10 hours browsing.

Crew internet use is significant and increasing-

January 2012 40x10 hrs PINs

June 2012 50x10hrs PINs

Sept 2012 100x10hrs PINs

MV Sfakia Wave, Teo Shipping

Promar Shipping 20 Cards issued on board, named as follows :

crewresponder001 crewresponder002 etc…. up to 020 All of them having 100 MB / refill every Monday

20 cards for clients as follows:

clientresponder001 clientresponder002 Etc up to 020 All of them having 100 MB / refill every Monday

Then for business use 5 cards as follows:

businessresponder001 businessresponder002 Etc up to 005 All of them having 500 MB / refill every Monday

In addition crew and client cards have a

time restriction. Active only from 17h00 to 23h59 shiptime

Controlling and Managing Internet Access with infinity

Usage on the Mamola Responder

Case Study Conclusions

Inmarsat Larger Allowance plans with Infinity –

1. Make economic sense for both office and crew

2. Provide more options for business applications

3. In all cases, crew happiness has improved and crew retention been enhanced

4. Help with compliance to near future regulations

GLOBAL XPRESS in 2014

Penalty-free upgrade process

2/6GB PLANS

VLA/AYCE PLANS

XPRESSLINK

The Inmarsat Pathway to Greater Data

Ku/Ka-band VSAT primary broadband link FleetBroadband for redundancy

and out of Ku-coverage

XpressLink

XpressLink Coverage Map

Navarino Profile Your Local Partner Globally

Navarino Profile Overview

#1 FleetBroadband provider for 2011 Platinum Inmarsat Service Provider

With the right solutions, both the crew and the office can enjoy a strong

connection….and beat nomophobia!

Thank you for your attention

Questions?