DIGITAL RETAIL FORUM 2020, JOHANNESBURG · 12/4/2019 · 08:40 Keynote: Chasing Black Unicorns -...
Transcript of DIGITAL RETAIL FORUM 2020, JOHANNESBURG · 12/4/2019 · 08:40 Keynote: Chasing Black Unicorns -...
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Harnessing digital technology for next-level customer centered retailing
04 DECEMBER 2019 | HILTON HOTEL SANDTON
DELEGATE BROCHUREwww.digitalretailforum.co.za
Harnessing digital technology for next-level customer centered retailing
20DIGITAL RETAIL FORUM 2020, JOHANNESBURG
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Contents
Introduction 03
Overview 04
Attendance profile 05
Keynote Topics 07
Agenda 08
Delegate form 10
Terms and conditions 11
Contact us 12
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SUMMARYRetailers are facing a rapid evolution of
technology and Artificial Intelligence. Online
players like Take-A-Lot in South Africa, Konga in
Nigeria and Jumia Kenya have entered the market
which has created huge
competition for brick-and-mortar retailers
This event will focus on how emerging
technologies such as Ai, IoT, drones, robotics,
digital payment solutions, new eCommerce
models and mobility are disrupting the market.
DRF2020 will also delve into how to survive by
harnessing new tech to improve both Customer
Experience and Operational Efficiency. Optimize
your retail strategy and position your organization
for success ahead of the holiday season.
Harnessing digital technology for next-level customer centered retailing
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Retailers are facing a rapid
evolution of technology and
Artificial Intelligence. Online
players like Take-A-Lot in South
Africa, Konga in Nigeria and
Jumia in Kenya, have entered the
market which has created huge
competition for brick-and-mortar
retailers.
The internet and customer
expectations are forcing
retailers to reassess the service
they provide, not just in terms
of convenience and pace, but
engagement and enjoyability.
This event will focus on how
emerging technologies such
as Ai, IoT, drones, robotics,
digital payment solutions, new
eCommerce models and mobility
are disrupting the market.
DRF2020 will also delve into how
to survive by harnessing new
tech to improve both customer
experience and operational
efficiency.
Optimize your retail strategy
and position your organization
for success ahead of the holiday
season by attending this event.
OVERVIEW
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R 26 950
Who Should Attend
• CIOs/ IT Directors/IT Manager
• CEOs/ MDs
• VPs/Heads of Merchandise Management
• Marketing VPs/Directors
• Sales VPs/Directors
• Store/Channel VPs/Directors
• e-Commerce Directors
• Corporate Strategy Executives
• Supply Chain Directors
• Inventory/Distribution/Warehouse Directors
• Head of Customer Experience
• Head of Fulfilment
• Head of Ecommerce
• Head of Innovation
• Chief Digital Officer/ Head of Digital
ATTENDANCE PROFILE
A variety of professionals will visit DRF2020 looking
for products and services that will help them increase
productivity, reduce costs, attract more customers,
improve customer experience, enhance security and
sell more - whether they are small independent retailers
or large retail groups.
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R 26 950
KEY TOPICS
• Leveraging data to understand customer segments, manage risks and
enhance decisionmaking.
• Mapping your journey from brick-and-mortar to eCommerce.
• Leveraging mobile technology to enhance your in-store experience.
• Leveraging AI to impact your bottom line and Customer Experience.
• Real-World Retail Digital Transformation Stories.
• Order Fulfilment: Improving efficiency and speed of delivery with
technology
• Understanding the digital customer’s journey
• Optimizing inventory management and supply chains with
technology.
• Closing the gap between technology and personalization.
• Assessing emerging retail models and technologies that will define
2020 and beyond.
• Adapting to Generation Z – “the digital shopper”
• The retail store of the future.
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AGENDA
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DRF 2020 DRAFT AGENDA 29 January, 202008:00 Registration
08:35 Welcoming by Chairperson
Chasing Black Unicorns - Building an online retailer in Africa Marek Zmysłowski, MD Africa RTB House, former MD Jumia, RTB House08:40 Keynote:
09:10 Zoho Corporation
09:30 Sell Faster and More to your Digital Customer
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How Artificial Intelligence can help by predicting outcomes and triggering engagements with the right sales resource in real time, at the right time, with the right prospect.Pieter VanEyssen, Principal Solution Consultant, Genesys
10:20 Panel Discussion: The 'Retail Apocalypse': Hype or Unavoidable Reality?
Moderator: Dylan Piatti, Africa Strategist: Consumer Business Industry, Deloitte AfricaAlistair Tempest, CEO, Ecommerce AfricaTilene Narainam, Head of Convenience Retail, Sasol EnergyNeil Rankin, Founder and CEO, Predictive Insights
09:50 Networking Tea /Coffee Break
11:05 Payment Solutions: Assessing new retail payment solutions and how they impact customer experience
Tanya Long, Chief Operating Officer, Argility
• QR Codes, Facial Recognition, Biometric Payment, Contactless Payment, Mobile Payment, Digital Wallets, Checkout-Free, Self-service ‘Scan & Go’ and many moreMark Young, CEO Southern Africa, MyBucks
11:20 Leveraging Data: Understand Customer Segments, Manage Risks, and Enhance Decision Making
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Ecommerce in Africa
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Discussing obstacles to success and
• Looking at how an ecosystem approach can overcome them
Firas Ahmad, Co Founder & Group CEO, AzamPay
11:50 CX Service Architecture for the modern Retailer
12:05 Practically implementing Machine Learning in organizations
11:35 Digital Commerce Ecosystems
Fred Beunink, Digital Customer Engagement Lead, MSD South Africa
• Machine Learning and AI
• Implementation process and steps for machine learning projects
• Case studies from actual projects implemented in South African organisations.
Neil Rankin, Founder and CEO, Predictive Insights
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12:20 Networking Lunch
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• Interactive store-front windows• Digital Price Tags• Point-of-sale digitization
13:20 Digital-in-store: Assessing the latest innovations for retail outlets
• Automated checkout• VR showrooms Simon Marland, Retail CIO, Nedbank Retail
• Fiona Thorpe, Ecommerce Manager, Stanley Black & Decker, Netherlands BVModerator: Warrick Kernes, CEO, Insaka eCommerce Academy
• Pieter van Eyssen, Principal Solution Consultant, Genesys• Chike Igwegbe, Founder Ooka.co.za
13:45 Fireside Chat with: Marek Zmysłowski, MD Africa RTB House, former MD Jumia, RTB House
14:05 Panel Discussion: eCommerce- Opportunities presented by new and disruptive models
Moderator: Abe Wakama, CEO & Publisher, IT News Africa
Laurin Venter, Director, OneDayOnly
14:40 Legal considerations in a digital world
15:00 Networking Tea/Coffee Break
• Important changes in South African media law• Upcoming developments in the information communications and technology sector• Intellectual property considerations - protection and enforcement
• What does the store of the future look like?• The evolution of shelves - Electronic Smart Shelves• Innovative mall design ideas
• Communicating with customers• The impact of Peer Recommendations• Social feedback evaluation• Treating ‘social’ as a strategic imperative• Using social engagement to influence purchasing decisions
Karl Blom, Senior Associate: Technology, Media, Telecommunications & Intellectual Property Practice, Webber WentzelCarla Collett, Senior Associate: Technology, Media,Telecommunications & Intellectual Property Practice, Webber Wentzel
15:45 The Retail Store of the Future:
16:00 Data Effectiveness measurements and analytics
16:15 Enhancing brand image and increasing sales through social media
15:30 New Retail Ecosystems: Transitioning from disruption to disruptor in the industry
16:30 Summit Closes
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PLEASE REGISTER THE FOLLOWING DELEGATES FOR THE FOLLOWING THE EVENT: DIGITAL RETAIL FORUM 2019
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DELEGATE FORM
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R 4450 (INCLD VAT) - Early Bird Fee Expiring On The 01 December 2018
R 5950 (INCLD VAT) - Registration Fee
2019
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TERMS & CONDITIONS
• Payment is due in full at the time of registration and includes lunch, refreshments and detailed event materials. Your registration will not be confirmed until payment is received and may be subject to cancellation.
• You may substitute delegates at any time by providing reasonable notice in advance to African Innovator Group.
• For any cancellations received in writing in not less than eight (8) days prior to the event, you will receive a 90% credit to be used at another African Innovator Group event which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by African Innovator Group for all permitted cancellations.
• No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the event.
• In the event that African Innovator Group cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another African Innovator Group event to be mutually agreed with African Innovator Group, which must occur within one year from the date of cancellation.
• In the event that African Innovator Group postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the delegate fee paid. You may use this credit for any another African Innovator Group event to be mutually agreed on with African Innovator Group, which must occur within one year from the date of postponement.
• Except as specified and explained above, no credits will be issued for cancellations. There shall be no refunds given under any circumstance.
• Kindly note that while speakers and their topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, African Innovator Group reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on the event website as soon as possible.
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