Digital Customer Service
17
DIGITAL CUSTOMER SERVICE TENDENCIAS 201X Manuel Serrano Ortega Gerente de Transformación Digital [email protected] @manoloserrano
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Transcript of Digital Customer Service
![Page 1: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/1.jpg)
DIGITAL CUSTOMER
SERVICETENDENCIAS
201X
Manuel Serrano OrtegaGerente de Transformación [email protected]
@manoloserrano
![Page 3: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/3.jpg)
#0WHERE WE ARE
![Page 4: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/4.jpg)
#1WHERE WE GO
![Page 5: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/5.jpg)
1#TrendsCustomer
Experience
![Page 6: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/6.jpg)
2#TrendsMobile First
![Page 7: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/7.jpg)
3#TrendsSpeak to me
![Page 8: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/8.jpg)
4#TrendsLive Tech Support
![Page 9: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/9.jpg)
5#TrendsReality Augmented
![Page 11: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/11.jpg)
7#TrendsRe-Humanizing
Care
![Page 12: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/12.jpg)
8#TrendsProactive Care
![Page 13: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/13.jpg)
9#TrendsAuthentification &
Biometric
![Page 14: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/14.jpg)
10#TrendsSecurity
![Page 15: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/15.jpg)
11#TrendsGamification
![Page 16: Digital Customer Service](https://reader035.fdocuments.in/reader035/viewer/2022070513/5887fa9a1a28ab554e8b482f/html5/thumbnails/16.jpg)
Copyright © 2015 Accenture Interactive & FJORD. Todos los derechos reservados. Confidencial. 16
EmocionalIntuitivoCualitativoHuman Centric
RacionalAnalítico
CuantitativoBusiness Centric
DIGITAL CUSTOMER SERVICE
VALUE
Customer Experience
Cost Effective