Difference between Hearing and Listening zHearing---physical process zListening---active mental...
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Transcript of Difference between Hearing and Listening zHearing---physical process zListening---active mental...
![Page 1: Difference between Hearing and Listening zHearing---physical process zListening---active mental process; attempt to make meaning of what we hear.](https://reader035.fdocuments.in/reader035/viewer/2022071808/56649eff5503460f94c147ce/html5/thumbnails/1.jpg)
Difference between Hearing and Listening
Hearing---physical process
Listening---active mental process; attempt to make meaning of what we hear
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Steps of Listening
1. Hearing---electrochemical impulses are transmitted to brain
2. Attending---what we decide to focus on based on our wants/needs
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Steps cont’d
3. Understanding---Making meaning of what is heard based on grammar and social context
4. Remembering---ability to recall information. People remember 1/2 of what they listen to immediately and 1/4 of info from 2 months ago.
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3 Types of Listening
1. Informational used when dealing with facts gather as much accurate data as possible
focus on factual details rather than criticism or judgment
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3 Types of Listening
2. Evaluative purpose is evaluation and decision-making
Informational listening MUST come before this
Evaluate on basis of speaker’s credibility, use of evidence, and emotional appeal
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3 Types of Listening
3. Empathic Focus on speaker’s emotions to provide emotional support in order to help speaker solve a problem or come to terms with a situation
Intention is NOT to make decision for the speaker.
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7 Bad Habits (that interfere with effective listening)
1. Pseudolistening---acting like you are listening when your mind is elsewhere
2. Self-Centered---Rehearsing what you will say while speaker is speaking
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7 Bad Habits (that interfere with effective listening)
Selective---listen only to those parts of message that are of particular interest or immediate relevance
Fill-in---gaps left in understanding by selective listening filled by what we expect to hear
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7 Bad Habits (that interfere with effective listening)
Defensive---focus on ideas not even there and interpret as personal attacks when they were not intended that way
Insulated---choose not to listen to what we don’t want to hear
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7 Bad Habits (that interfere with effective listening
Reconstructive---take a new message and rebuild it so it’s like a previous message. (Telephone Game)