Dictation 20

1. bell service 行李 / 应接服务 2. Chief / Head Concierge 礼宾总管 3. Concierge / Bell counter 礼宾部 4. contact number 联系 ( 电话 ) 号码 5. country / area code 国家代码 / 区号 6. health facilities 健身器材 7. Les Clefs d’or (the Golden Keys) 金钥匙 8. long-distance call 长途电话 9. Reception counter / desk 接待处10. safe box 保险柜11. sauna and spa 桑拿和水疗12. shuttle bus 穿梭运输的班车

Chapter IILesson 5

Check in (登记入住服务 )

(P56)

Situational Conversations (P60)

Sample Conversation A: Checking in for the Guest with a Reservation

1. New Words on P63 2. Please read Conversation A to see

if you have any problems.

1) fill out / in ( a form)

2) registration form 登记表 3) fill it in / out

3. Check your understanding.

a. Why does the guest take the room on

the top floor?

b. What does the receptionist ask the

guest for?

Sample Conversation B: Receiving a Walk-in Guest (非预定客人 )

1. Please read Conversation B to see if you have any problems. extra charge 附加费 2. Check your understanding. What makes the guest decide on a smoking

room?

Sample Conversation C:

Extending the Stay (续住 )

1. New Words on P64

2. Please read Conversation C to see if you have any problems. 1) standard (room) 标准间 2) be released (v. 释放，发布 ) 空出

3. Check your understanding. a. What kind of room can he get?

b. Why can he get a room to extend

his stay?

Sample Conversation D: Checking in for a Group

1. New Words on P64

2. Please read Conversation D to see if you have any problems. 1) CITS: China International Travel Service 中国国际旅行社 2) group visa 团体签证 3) morning call / wake-up call service

3. Check your understanding.

a. what time do they need the wake-up call?

b. What does the guest give the receptionist?

c. What does the receptionist give the guest?

Sample Conversation E: Changing the Room

1. New Words on P64

2. Please read Conversation E to see if you have any problems.

1) be too much for sb.

2) It’s no use doing sth.

3) by all means 当然可以；尽一切办法

4) room-changing form 换房表

5) a world of luggage

6) a sound sleep

3. Check your understanding.

Dictation 21

1. breakfast voucher 早餐券 2. CITS: China International Travel Service 中国国际旅行社 3. extend the stay 续住 4. extra charge 附加费 5. fill out / in a registration form 填写登记表 6. group visa 团体签证 7. morning call / wake-up call service 叫醒服务 8. room-changing form 换房表 9. standard room 标准间10. walk-in guest 非预定客人

Useful Expressions (P64)

I. For getting information from the guest about

a reservation

II. For making a suggestion

III. For guests

IV. Some headings on the check-in forms

(标题，题目 ) (registration form)

Words and expressions:1. in whose name / under what name

2. occupation n. 工作，职业→ occupy v. 占据，占有3. check-out time

4. in the name of… / in sb’s name

5. vacancy n. vacant room / room available

6. snack n. 快餐，小吃7. room-maid 客房女服务员8. family name / last name / Surname

9. given name / first name / forename / prename

10. occupant n. 居住者，占用者，占用人

Activities (P65)

I. Speaking 1. business traveler 出差的旅客 2.mini-suite 小型套房 3. conference center 会议中心 4. first-time guest

II. Vocabulary 1. slightly 稍微 lightly 轻轻地 2. assess v. 估价，估计；评价， 3. amenities / amenity 娱乐 ( 消遣 ) 设施

III. Match the words or phrases with

their definitions. 1. upsell v. 提升销售 2. corporate rate 团体价 3. flat charge 平价

1. b 2. h 3. c 4. f 5. g 6. e 7. d 8. a

IV. Pronunciation

IV. Reading 1. process v. 处理 2. folio n. 对开式账单 3. project v. 呈现，表现 4. verify v. 核实，证实

Correct order:

4, 10, 5, 12, 11, 3, 7, 1, 9, 6, 8, 2